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1.1 844 Reviews

TapJoy Complaints Summary

23 Resolved
821 Unresolved
Our verdict: If considering services from TapJoy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TapJoy reviews & complaints 844

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Newest TapJoy reviews & complaints

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T
12:46 am EDT

TapJoy tickets about offers to get diamonds - covet fashion

This was too good to be true! 10.080 diamonds to play another game! Yes, I started, and I completed! And as some other offers, I didn't got my reward right at time, so I went there and open a ticket! All tickets that I submitted was resolved, and reward Gaven from small amounts. Like 28-100 diamonds...
But when I opened the ticket for the 10k prize I received an email saying due to the high number of tickets sent THEY WERE FLAGING IT AS DENIED!
W** TapJoy! I spent real cash f(rom my country in credit card) to be sure I would get this s*** done faster and you decide to block the offer specifically from the biggest amount ?! If I sent too many tickets you should warn about it BEFORE THE [censored]ING BLOCK HAPPENS so people don't get screwed for just wanting the rewards they own!

I honestly after that email don't expect they care to solve my problem. Just putting this out in public so people won't be scammed and spend money for nothing like I did!
Just stay on the small prizes like I'll do from now o. cause it seems to be what they give without fighting for.

And yes the prints with the money I spent are in Portuguese cause that's my native language and i wouldn't change my Google settings over a 2 days trip. I'll reply the email with them as it was asked but really without any hope.

Whatever, bye.

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D
8:14 pm EDT

TapJoy tapjoy commits fraud

This company's behavior is, at a minimum, bordering on fraud. They deny earned services without any explanation, or when an explanation is given it is an absolute fabrication. They make the complaint process as difficult and opaque as possible, requesting up to five pieces of evidence of completion but permitting no more than two to be sent. There is no other method of contact, likely due to the high volume of complaints from the overwhelmingly dissatisfied customer base. There is no appeals process and no transparency for how the decisions are made. Do not trust this company with your time or money, as they will inevitably defraud you as well.

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K
12:30 pm EDT

TapJoy avakin coins

Hi,
I have been trying to get in touch since quite sometime and still haven't received coins for this quest. I don't understand the reason for the delay because I have already received the coins for the quest I finished after this one. I am only getting mails about the service being approved but there are no results and it's been a long time since the first mail arrived. I would like to know the reason or if at all I would be getting the coins. If it's a no, please just say no instead of dragging the thing for weeks.
ref:_00D30pf03._5001B1Jq8W8:ref
Thank you

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Update by Kejal Shah
Apr 08, 2019 10:11 am EDT

I haven't got my coins .I got a mail from you guys that coins of an event have been send but it shows pending and I haven't received them.its been 3-4 days since the mail. I hope you solve my problem.
Thank you .

Update by Kejal Shah
Apr 08, 2019 10:15 am EDT

I got a mail 3-4 before saying I have been given a certain sum of coins. Which is still pending. Please Solve my problem .Also this is like 5th or more times I have send the mail.
Thank you

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T
2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy word chef story offer

There was a offer saying to complete 250 different levels. I've completed the but didn't get any reward. When contact support they say they are reviewing but after couple of hours it says review denied. This is not the first time facing this issue. What's the reason of denial after giving appropriate proof. Want to know the reason.
Hope someone from Tapjoy answer and clear the doubt.

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C
4:53 pm EDT

TapJoy non-delivery of product

I used the offerwall in Battle Cats to apply for free credits after playing Lords Mobile to level 14. I spent hours playing Lords Mobile, a game that lacks any semblance of fun, and was already putting hours into Final Fantasy XV, a clone of Lords Mobile that is somehow even less fun, when I finally achieved level 14. My offer quickly went from "pending" to rejected.

The only way to contact support is to use their form from the offerwall, so I asked what happened. They responded that I had violated the TOS by using a VPN. I have no idea what they were talking about. I do not use a VPN. I do not even know how to use a VPN. All I ever did, was play the game, which, required frequent engagement. Maybe I used it on public wifi or something? I don't know. I also cannot know, because they sent the rejection from a no-reply email address and closed the contact form on the offerwall as "resolved." I do not consider it resolved. I am still honestly baffled at what happened and the only logical explanation I see is that they waited until I met their conditions and then used technobabble to avoid paying out and then hid from any possible response.

I should not expect differently from an advertising company, but somehow I did. What a disgusting scam. For every similar complaint, I'm sure there are dozens of people who simply gave up when they could not reply to the email. Shameful.

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C
10:08 am EDT

TapJoy re: tapjoy request lord mobile to earn gems for looney tunes

I think this is wrong and not fair. I had a reward in process to reach level 14 castle in Lords Mobile to receive 5333 gems for my Looney Toons game. I reach level 14 castle four days ago but I had to get a new tablet two days and didn't realize that I hadn't received the gems again for another reward. Nor that any rewards in process would not transfer with the game. It took me about a month to get to get to that level. I need to know who I can contact to put in a complaint if this is not the right place. It should follow your user profile not the device.

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1:45 pm EDT

TapJoy design home

They banned me from the game because every time I complete an offer they never give me my rewards I have to put in for ticket even if I pay with my credit card I still have to put in for ticket and every time I complete the offer they never reward me so now I complete a offer and they block my account can someone please investigate this I did do anything wrong

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1:22 pm EDT

TapJoy stars not received after days spent on an offer

On 4/8/19, I completed an offer. The offer was made through BanG! Dream, where I thought I would try to earn stars (a semi-paid in-app currency) by doing one of the free stars offers. The offer took considerably longer than I had anticipated (I planned to spend a day or two at most and it ended up taking 3-4 days of hours per day spent on the app) and I was very excited to finally finish it. I should have read the reviews first. In almost no time at all, the reward attempt showed up as 'failed'. I contacted support through the app as requested. I received an automated email saying that my reward could not be sent due to their risk management system flagging my account as fraudulent, due to a VPN or changing my device ID. I have done neither.

My desired resolution is simple: I want my reward that I've earned. If it had been even an hour of time, I wouldn't mind, but this was days. I plan to pursue arbitration as outlined in the terms and services agreement otherwise, as well as telling as many people as possible about the scam I have experienced and never to use their service, through media and news channels if possible.

My User ID for tapjoy is 3308177.

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12:58 pm EDT

TapJoy tapjoy mistaken suspension

I have been informed my account has been suspended for tapjoy. However, when on the tapjoy website, under bans and suspensionhttps://www.complaintsboard.com/new_complaint/s it states: "For all other bans and suspensions you should check your emails you have used to submit tickets as you would have gotten at least 1-2 warnings "
where as I had no warnings and had not realised it was the wrong image entered for my requested support. Since my other requests have been legitimate and this mistake will not happen again, I would like to request my account back if possible. Many thanks.

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2:37 am EDT

TapJoy avakin life

Okay everyone who plays avakin get this you'll have offers you can do and jus keep going and completing them, but after you do so many you get one that says failed after you've done it. I've noticed that after a while it works again but I had to get on a whole nother account to get coins. Then on top of that, the offers that require you paying you rewarded me for one but I did another tht cost me 9.99 and it failed automatically then I charged my card again I still didnt get rewarded that's bs. Please fix your service because when ever I contact you I get a conformation that my email was sent yet I dont get a response.

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S
5:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy complaint

The offers state app download is optional this is incorrect on a majority of the adverts.

Some of the adverts link to porn (Sainsbury's) and redirect to other sites.

I have been hacked twice, had unauthorised purchases and had to stop all in app purchases as a result of this.

You rarely receive the reward and have to send proof and await a response usually a number of days ruining the game experience.

They do not monitor advertisers or action complaints against them. It seems to be a profit based company unable to monitor the safety and reward system it claims to and it needs investigating. Online fraud is serious I advised them of the Sainsbury's link months ago - it is still there

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W
11:42 pm EDT

TapJoy gold reward for completed offers

I completed three offers and submitted tickets for each. I have used tapjoy for four years. I know the rules and follow them. I have never been suspended before. I still don't know if I am banned or suspended or why. Communication with tapjoy is totally cut off. I sent them the screen shots they require for proof of completion. If I did something wrong, they should at least tell me what the issue is so I have a chance to defend myself. I am attaching the screenshots so maybe someone can tell me what I did wrong.

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Update by WIQD Operator
Mar 26, 2019 7:10 pm EDT

Without being informed, tapjoy blocked or suspended me from using there sight. I have no idea of what they are talking about. I completed three more offers before I figured out that there was a problem. I have tried several times to contact them. I even begged hot head games to help me. They are the one that told me about the accusation of fraud. There is no way to contact them once you are blocked. It would only be fair to answer to the accusations and be able to defend myself and work with them the remedy this issue

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K
8:00 pm EDT

TapJoy didn't reply and rewarded me diamond on design home apk

Hai my name is farah said, I hv palyed design home, and try to get free diamond with downloading "mobile royale" to get 17k something free diamond if I hv to reach castle level 13, I reach that, and try to sending my problem via design home aplication, but unfortunately, my tapjoy column in design home error and my id and all history about free diamond that I hv already downloading is totally gone, im frustrated bcoz I hv already playing mobile royale to get free diamond for about 2 month, and now is gone? I hv email the tapjoy customer help for about many times but no reply any at all, please help me tapjoy,

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5:14 pm EDT

TapJoy coins on avakin life

Hello! Usually, y'all are pretty good about giving me the coins for the offers I complete, but I am still waiting for coins for the ICanRead offer I did awhile back and the Cora tampon offer I recently did last week. I submitted tickets for both. Got an automated email for the tampon offer, but I never got anything for the ICanRead offer, and that one has since vanished from my offer box, so I no longer have the case code for it since I never got an automated email for it. I'd like to know if it's simply because they're still under review?

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6:44 pm EDT

TapJoy tapjoy scam

Someone should take legal action against this company. All of the complaints on here and on the web are true. This company is nothing but a scam. I spend hours reaching requirements and it is hit or miss to get diamonds reward.

Design Home is such a great game but they should stop doing business with TapJoy.
It is soooo often that they make you go through hoops and still not giving you rewards.

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T
9:16 pm EST

TapJoy tapjoy offer wall in game of shadow fight 3. reach level 20 in slotomania case#15797102

Completed every detail for completion of the offer. After completing the offer it does state rewards may take up to 24hrs to complete, after 36 hrs not recieving awards the ability to submit a request for support is available. It is the only time tapjoy support is available which is next to complete zero ability to provide one incomplete sentence and a screenshot thats it. I submitted my request with screenshot of proof of reaching level 20 feb, 23 2019 36 hrs after completing the offer. I also installed the app from there offer wall as part of the details required to qualify for reward status. Attempted more than 10 times to contact support from tapjoy but got an automated email in response denying my email. I was given seven days to complete the offer it took 2 days. March 1st I got an email from marcelo z reward specialist stating I was ineligble for rewards because I did not install the app on my device. Slotomania even sent me an email confirming my connection to my facebook account synced to my device. Feb 26 I uninstalled the app to conserve storage space on my device but progress was still synced to my facebook account synced to my device. The details of the offer in to qualify does not say anything about length of time the app must remain on my device regardless progress is still synced and saved. Not my fault it took tapjoy seven days to review my case.

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K
5:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy design home app/ not rewarded

I completed offer Walmart E - book within the app Design Home. After 36+ hours I then submitted support request. Case # [protected] When there was no email response after days waiting I attempted to contact customer support again without success, "no-reply" address. Today it seems I am "locked out" of offerwall.
Really!?!
Please assist and reward. Thank you for your time.

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4:32 pm EST

TapJoy automated emails to decline my rewards

I am sick and tired of Tapjoy scamming me out of my time and effort in completing their apps, all for them to send me an automated message claiming my offer was ineligible either because I: did not install the app originally through Tapjoy (one of the worst excuses, since why would I see an offer on the Tapjoy Offer Wall and close the offer, search and download it MYSELF instead of just clicking the link that will direct me to the download page in the app store), and that did not install the app at all (even though I have sent in screenshots proving the date it was downloaded and that it was not deleted). Overall, I have taken in at least 10 different offers from them that were supposed to reward me $10-15 in-game currency, keep in mind these offers each took days if not WEEKS to complete, all for them to not reward me. The company itself already doesn't look so good, since everybody knows about their fraudulent reputation, so I'm waiting for the day this company comes crumbling down. I am sick and tired of getting scammed again and again, that I am going to just stop using their service completely. All of the time that I have wasted on leveling so and so up to this certain level, and reaching this amount of power, all of it is meaningless and definitely NOT worth it in the end. If anyone is reading this review, please DO NOT do these Tapjoy offers. If anything, Tapjoy only rewards you for the small offers and denies your requests for the bigger offers that reward you more. Such a horrible company.

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A
6:10 am EST

TapJoy pop ups

Hi there tapjoy, I need to complain because of the infinte pop uos that your platform integrated, hiden, on many apps and games is really getting on my nerves cause popping like once every 2 min. I ve been trying to disable the servise so many times by following the steps like insert ur device ID and accept im no robot and failed so far. Today I did it like 50 times and not working at all so seems like its just [censored] that u can disable the service. I m gonna ask this nicely so pls do something to disable ur service from my device. My device is xiomi red mi note 4 4x and thus is my device ID :
69I7SOVKINSO6PCM

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R
2:55 am EST

TapJoy account suspended

Tapjoy suspended "temporarily" my account. For many years I used Tapjoy in Avakin Life/Covet Fashion and I know rules. I don't think I violated any to have this suspension. Tapjoy don't have any reasons for this suspension and the contact with Tapjoy is impossible. It is unfair because in 3 years I have never violated its rules. Honestly, I no longer wish to play Avakin or Covet Fashion. Everything is a disappointment. I have been trying to communicate with Tapjoy for 3 weeks to see the reason why they perform that action and nothing. Is stupid.

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WIQD Operator
, US
Mar 25, 2019 3:08 pm EDT

I completed three offers and submitted tickets for each. I have used tapjoy for four years. I know the rules and follow them. I have never been suspended before. I still don’t know if I am banned or suspended or why. Communication with tapjoy is totally cut off. I sent them the screen shots they require for proof of completion. If I did something wrong, they should at least tell me what the issue is so I have a chance to defend myself. I am attaching the screenshots so maybe someone can tell me what I did wrong.

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TapJoy In-depth Review

Overview: TapJoy is a leading platform that offers a range of services to users, allowing them to earn rewards by completing various offers. With a rich company history and background, TapJoy has established itself as a trusted player in the industry.

User Experience: TapJoy's website boasts a sleek design and intuitive navigation, making it easy for users to find what they're looking for. The platform is also accessible, ensuring a seamless experience for all users. Additionally, TapJoy's mobile app functionality enhances convenience and allows users to earn rewards on the go.

Services and Features: TapJoy offers a comprehensive suite of services, including a wide range of available offers and rewards. Users can expect a diverse selection of offers across different categories, ensuring there's something for everyone. Furthermore, TapJoy seamlessly integrates with other platforms and apps, expanding its reach and providing users with even more opportunities to earn rewards.

Offer Quality and Variety: TapJoy prides itself on the quality and relevance of its offers. Users can expect high-quality offers that are tailored to their interests and preferences. The platform also regularly updates its offers, ensuring a steady stream of new opportunities for users to earn rewards.

Reward System: TapJoy's reward system is straightforward and user-friendly. Users can easily redeem their earned rewards through a transparent and reliable process. The platform consistently delivers rewards to users, resulting in high user satisfaction and positive feedback.

Customer Support: TapJoy offers excellent customer support, with various channels available for users to seek assistance. The support team is highly responsive and provides quality assistance, promptly resolving any user issues or complaints.

Security and Privacy: TapJoy prioritizes user data protection and privacy. The platform implements robust measures to safeguard user information and ensures transparency in data collection and usage. TapJoy is fully compliant with industry standards and regulations, giving users peace of mind.

Reputation and Trustworthiness: TapJoy has built a strong reputation within the industry, earning the trust of users and partners alike. User reviews and ratings consistently reflect positive experiences, further solidifying TapJoy's credibility. The platform has also received notable awards and recognition for its outstanding services.

Partnerships and Integration: TapJoy boasts an impressive list of notable partners and clients, showcasing its strong industry connections. The platform seamlessly integrates with popular apps and platforms, providing users with enhanced benefits and more opportunities to earn rewards.

Pricing and Payment: TapJoy's pricing structure is transparent and user-friendly. Users have access to various payment options, ensuring flexibility and convenience. The platform maintains transparency in pricing and payment terms, allowing users to make informed decisions.

Pros and Cons: TapJoy offers numerous advantages, including a user-friendly interface, a wide range of high-quality offers, and excellent customer support. However, some users may find that the platform faces competition in terms of offer variety and may desire more frequent updates.

Conclusion: Overall, TapJoy delivers a seamless user experience, offering a wide range of high-quality offers and rewards. With its strong reputation, excellent customer support, and commitment to user privacy, TapJoy is highly recommended for users looking to earn rewards through completing offers.

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