The complaint has been investigated and
resolved to the customer's satisfactionResolved Tangerine Salon and Spa — Bas Business Practice and Owner
resolved to the customer's satisfaction
Owner has no salon experience at all. She is not even a licensed cosmetologist. She has no manager. which is illegal, She doesn't return phone calls when people have complained about there bad service. She doesn't honor the bad service. She doesn't use the proper products to preform expensive hair services, nor does she have enough product for the stylist to preform the service. She doesn't pay her employees on time, and gives excuses as to why they have to wait to get paid. She takes out product use charge from the employee's pay. She had a groupon special where the client had 6 months to come in and use there coupon, She sold over 540 of them, changed the hours of the business and made it difficult to honor all the consumers who paid $50 for the coupon. She didn't have enough staff or staff time availability to honor that special. She has had a huge turnover with employees since she opened in 2009. The only person she has longstanding is her mother who does the facials.
She also deletes the bad review reports that the consumer wrote a review and replaced them with her own review and using an alias name.