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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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Newest Takealot reviews & complaints

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J
7:15 am EST
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Takealot The website is not updated on what is happening with the return. And the service is bad.

I ordered three products, it was scheduled to be shipped on the 3rd and delivered by the 4th. According to the tracking, one of the procts had still not been shipped by the 5th, so they said they would only deliver 2 products. I contacted them and they place another order for me. I received my products on the 6th and all three products were in the box. I contacted them again so they could cancel the second order. The lady said she cancelled the order but I received the products two day ago. I contacted her again telling her I received the same product twice, but she still has not responded to my email. Another thing, two days ago they came to pick up an order I returned, but they still haven't updated that on the website.

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4:49 am EST

Takealot Cancellation of order

Order No #[protected] : I placed an order on 19.01.20 with Takealot on an item that was 82% off. On 21.01.20 they cancelled my order saying system glitch citing no stock as the excuse and said they dnt have stock and will not be getting any(various emails). The very next day the item comes back into stock at a higher price.
They still deny having any stock. I'm being stonewalled and dnt get an answer from them on this issue. They tell me to buy it from the suppliers website if I want it. (at a higher price), when I bought it from them but they refuse the honour the price and cancelled my order, lying that have no stock repeatedly.

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5:55 am EST

Takealot Delivery. Takealot app and website.

I need to reschedule a delivery.
The address is to my office which is closed until 6th January.
The delivery sms is below.
Hi Mike, we tried to deliver your Takealot order #[protected], but couldn't. Find out more http://take.al/t/4jQkq
I tried going in to the site but it has no records of my purchase!
The app also has no record of my purchase.
It can be delivered to my hone address if that is convenient?

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6:45 am EST
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Takealot samsung tab

I was buying a Samsung TAB from them. On the advert it is written Samsung TAB with a picture of a Samsung tablet. They tell me its a ebook and its not refundable. I complained to them, that I was buying a tablet n they told me it cant be exchanged or refunded. I dont even know what the ebook is used for. I lost all that money to them. I have written to them too many emails. They are not interested and send me an email with downloading details. I cant download what I dont even know and don't know what to use it for. It was a complete loss for me as I dont even know how to use that ebook.

Instead I was told I must buy again a tablet on thei website. They have no interest in crediting me my money. I must pay again for the tablet

My name is Eva Mabonga and email is. [protected]@yahoo.com

Thank you

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10:59 am EST
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Takealot wedding planner

Good day I'm extremely upset with the service I'm receiving from take alot. I placed an order for a wedding planner on the 7th of November 2019 already. And I recieved the SMS to say that my order sill be delivered the 25th of this month... I then phoned the customer care for feed back, saying that I can't track my order it's been standing still since the 20th already. She then told me the truck was hijacked . But this is what's upsetting me.

Nobody had the decency to let me know the order will be late due to unforeseen circumstances. I'm a very understanding person but this is totally unacceptable.

The lady told me she will send an email regarding the process I didnt receive anything so I recieved a miss call. So I called again the guy who answered was very rude I'm actually very disgusted with his service . I work with people on a daily basis so I know how to treat people.. I then told him then you not helping me I want a refund...but he didnt even make the effort to say no dont cancell I'll try and get information as soon as possible and let you know

This will definitely be my last time ordering from take alot

This was my order number 6710223
This is the guy who helped me someleze mncanca
Which he cancelled my order immediately

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6:00 am EST

Takealot demand a the rest of my refund back. (coupon)

I am beyond pissed off, first all i ordered a stand, which was faulty, i logged a return for Takealot to come pick up the faulty stand, they kept sending a message saying they will pick up and in the afternoon, send another message saying they couldn't make it they will try again the next day.

this happened more than 3 times, so i decided to take the stand myself to Takelot in North Beach Durban, Kieth assisted me and helped send it i through to head office.

I kept calling to check progress because nothing was showing on the site when i tried tracking it, eventually, the movement, after i called in to complain.
finally received my coupon back, which i used to purchase a few items, i still had R400 and some change left as the stand was a 1000. i sent email regarding the remainder of the funds, and i was told since i didn't use the whole amount, it has fallen off, so i cannot use it any longer and the is nothing they can do.

at no point was told that i would have to use the whole coupon, otherwise i will forfeit the rest of the amount. all i got was an i'm sorry we cannot help or assist you from their call center agent . i am very disgusted at the level of service.

I want the rest of my coupon back, this is ridiculous. otherwise i will go on twitter and start posting everything.

Reference: RRN-b74d-ac1f

Return method: Collect

Date created: 2019-10-31

Status: Return concluded

Date Time Status
2019-10-31 17:12 Return requested
2019-10-31 17:12 Eligibility confirmed
2019-10-31 17:12 Collection scheduled
2019-11-08 11:40 Collection claimed
2019-11-08 11:40
2019-11-08 11:40
2019-11-08 11:40
2019-11-08 11:40
2019-11-08 11:40 Return concluded

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9:50 am EST
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Takealot alva air cooler

[censored] delivery service. I was messaged and advised delivery will take place 5 november 2019 before 17:00pm.. I get notification that courier unable to get hold of me.. Blatantly lie when I was home all day waiting on delivery. I contact them and advise I am available, was then advised by carmen that contact was made with courier and they will definitely deliver same date. Later on I get a message to say they have changed delivery date to the 6th... I am so pissed as takealot has now actually caused me to lose money by staying at home and waiting for order... Had to use my airtime as well to continuously follow up. A manager, monique, contacts me back to apologize but she also doesn't have answers and need to investigate. She gets back to me and says in my area they only deliver in the mornings but their sms messages states until 17:00pm... More flippin lies... Would never ever recommend anybody to make use of takealot... Clearly doesn't understand the value of customer service and making promises you can't keep... Takealot will cost you more than you expect!

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Mike98765
, US
Dec 07, 2019 4:35 am EST
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Yip, their delivery is really poor. It's a pity as their site is good, collection points are good.

If, though, there is no option to collect as enforced by Takealot, and you have to have it delivered, that's when the pain starts.

I don't understand why Takealot don't just partner with a decent courier company, I would pay for delivery to avoid the "Takealot Delivery Team".

I deal with deliveries regularly, and the only one that is beyond poor, to the point that if there are any regulatory requirements for logistics I'd guess they'd fail, is Takelot.

Pleeaaaasssee Takealot, you listened and opened the collection points, which are way better, pleaaase continue and get rid of that horribly inept delivery team!

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N
12:17 am EST

Takealot r200 gift voucher not submitted

Good Day,
I have now to date submitted 4 emails to inquire about my free R200.00 I was to receive after I made a purchase of R450.00, which I have, and to date have not received my voucher.
Why not? If you advertise something, you have to deliver on your promise.
I have forwarded numerous emails regarding this matter, to which no feedback or reply has been given.
I expect to get an answer back.
Regards
Natasha Minny

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3:14 am EDT

Takealot products

I ordered a watch in September it was delivered but did not work, they exchange is for another one thats also faulty, they send me another watch that was second hand and also faulty im now on my 5 watch that im sending back to takealot! Dont you guys test the products before sending it! I must loose my delivery fee everytime aswell! This is really redicoulis!

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1:16 pm EDT
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Takealot luggage set

The beginning of October I bought a luggage set from Takealot. Order number [protected] arrived on 7 October. When I opened the package the zip of the big case was damaged and the case could not open. I logged a return and the next day the item was collected, on 14 October the replacement was delivered, order number [protected]. This set also had a damaged zip, just in a different spot. Now quite annoyed, I logged another return. I even called their call centre to ask that the item be checked before dispatching, yes, I too thought that this goes without saying but apparently not. So on 21 October the third set comes, order [protected] and while I am glad the zip didnt appear to be damaged, this one had a broken handle. Throughout this whole ordeal, I had not received 1 phone call or email from Takealot to apologize for the poor quality items they dared to send me. Their automatic system emails dont count. The purchase I made before this one was a tv box, it was a gift for my dad and also arrived damaged, when I sent it back guess what Takealot sent me? A SECOND HAND TV BOX after I paid for a new 1! I ended up asking for a refund back then too. 

After the third damaged case I asked for my money back. One of their call centre agents then called me to apologize, I told him it was too little too late and that I want to escalate my complaint to management. He then gave me the email address of Rifat Abrahams. I sent him an email yesterday and I never so much as received an acknowledgment, nevermind a response. 
I guess Takealot doesn't care about the pathetic service they provide to consumers.

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3:51 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Takealot ordered 1 x macbook pro to the value of r 25,999 (did not receive macbook)

I ordered the following products on 28/09/2019 for my son's birthday which is today 15/10/2019:
- 1 x Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet - Black @ R1499-00 (I received x 2)
- 1 x USB 3.1 USB-C Type-C to HDMI Digital AV OTG Adapter @ R225 (Received)
- 1 x NZXT HUE 2 RGB Lighting Kit (Colour: Black) @ R975 (Received)
- 1 x NZXT HUE 2 Cable Comb (Colour: Black) @ R429 (Received)
- 1 x Port Designs Zurich 13 Macbook Pro (Colour: Black) R379 (Received)
- 1 x Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25, 999 (NOT RECEIVED - NOW LISTED OUT OF STOCK)

TOTAL ORDER VALUE: R 29, 511

On 09/10/2019 we received the order that was packaged in 2 x boxes (ACCORDING TO TAKEALOT SYSTEM ORDER COMPLETE) without the:
1 x Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25, 999 (NOT RECEIVED - NOW LISTED OUT OF STOCK)

We immediately contacted TAKEALOT which requested that we take photos as proof which we supplied. Since 09/10/2019 we have been sending e-mails back and forth to try and get this issue resolved as this is a costly birthday present which we can not just replace due to the amount... They have now notified as that they will be collecting the EXTRA Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet - Black @ R1499-00 (I received x 2) but have yet to confirm the amount they will be crediting us with? There is a huge price difference between the Mecer Xpress Smartlife 10.1" 3G + Wi-Fi Tablet and the Apple MacBook Pro 13-inch with Touch Bar: 1.4GHz quad-core 8th-generation Intel Core i5 processor, 256GB - Space Grey 2019 (Colour: Space Grey) @ R25, 999 (NOT RECEIVED - NOW LISTED OUT OF STOCK)

My account has been credited with the mecer tablets value of R1499!

We did not receive the Apple macbook to the value R25 999 which we paid for!

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Resolved

Account has been credited with the correct amount.

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4:01 am EDT

Takealot cantu coconut curling cream 57g

Myself and a friend saw the Cantu curling cream being advertised on TAKEALOT as being extremely cheap and decided to order a few while they are on sale. The product is listed as being 80% off, original price R300 at a sale price of R60. However this is false advertisment as the 57g product is R70 at most stores. The 340g cantu coconut curling cream is R200.
This is gross misrepresentation!

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6:28 am EDT
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Takealot order number [protected]

I am trying to resolve a technical issue with an Android box. It does not link to the wi-fi. I have returned the first delivery and it is now about a week and a half trying to resolve this with your supplier. The product ordered and paid for is: 4K Android 9.0 (2+16) H96 MAX-3318 with Backlit Mini Keyboard Combo (Colour: Black).

I have spoken and e-mailed Somaya Armino as well as talked to the fllor manager by the name of Shinade. What bothers me is the delay and efforts to resolve this "asap". A further problem is that it seems that Takealot fulfills the supplier guarantee, but after my communication, it now seems that the produt is withdrawn - https://www.takealot.com/x/PLID54711784.

I would be happy if this wi-fi issue can be resolved, but if the product is faulty or does not comply with the wi-fi linking and remains a problem, I shall return it to your Montague Gardens warehouse for an immediate refund.

Can someone call me soonest about this as it is highly frustrating to sit and wait unnecessarily. This is not such a major problem to take two weeks to address, or what?

Regards.

Gerhard Enslin
[protected]

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11:48 am EDT

Takealot roller blades

Good day
My husband order a pair of roller blades last week they delivered it on the monday wich o order a size sml we called back same time to say it is to small and we asked the lady to make the order a meduim she said yes she is placing a the order they came to pick up the small today i called and asked where the order the lady told me is cancelled on the system the lady who take the return order cancelled it when i speak to another agent she told me they dont have meduim and i have to wait 5 to 7 days for credit if i never called to follow up when would ypur agents called to tell me that they dont have the product and telling me is my fault cause i ordered a sml thats why there is returns and if i have to buy another product i cannot use my credit that was my daughter's birthday present fir the 6 of september i asked to speak to a manger was holding on the phone for 20 minutes and never got to speak to a manager at this point in time im very angry cause i still domt have a proper answer and my daughter is sitting with out a birthday gift
Can i have feed back please
Thank you
Natasha Shetty

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8:01 am EDT

Takealot toys for my son

Good day. I purchased toys for my sons birthday, as very excited. toys arrived here Today 2019-09-03 only to find they send me pink toys and I specifically ordered the red and blue one. now I had to accept it, and the return it only the following day, which is my sons birthday.
I phoned in, the first lady that helped me dropped the phone in my ear.
my ref nr RRN-124d-26b3
Very upset when it comes to my children. This is so disappointing
I arranged and phoned in, asking if you can send me the correct one ( which I already paid for ) with the same truck that is collecting the pink one that I don't want. but you refuse!

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9:02 am EDT

Takealot fossil watch ordered - es3020

I had ordered a Fossil watch on the 22nd of July for a Fossil ES3020 watch. I received delivery on the 26th of July with the wrong watch. The Code on the outside of the very bad damaged looking box was correct however the watch on the inside of the Box was the wrong watch. When I had contacted takealot they had said that they do not have stock of the watch that I ordered and that they would probably not get stock. On the same day I went on Takealot only to find the watch but advised at a much higher price which stated they had stock. The Price is paid was R 1859 on sale and the price it was re-advertised for was R2 519 in stock. I had logged a call and got a very insufficient response of no stock from a consultant Sizakele Mondi, I had then logged another call for the insufficient response on the 1st of August with no response till date.

I had received the incorrect stock due to the incompetence of the takealot staff and I do not this i should be paying extra for a watch I bought on special due to the poor service from takealot.

I want the watch that is advertised for R2 519 at the price that I had paid for and I want that delivered to me. if this matter is not resolved then I am willing to take this up further in line with the Consumer Protection Act.

Regards
Rachel
Reference number - [protected]

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12:58 pm EDT
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Takealot online shopping

Unfortunately my 64 year old pensioner mum was a victim of credit card fraud. Someone was able to get her credit card details posing to be standard bank employees and they were able to make an online take a lot purchase on the 30th April 2019. Standard bank was immediately notified of this and the credit was blocked and a fraud case was opened up with standard bank. Takealot was notified of this incident on the afternoon of 30 April 2019 and requested for them to please cancel the order or delay delivery just so it does not leave takealot. Standard bank was in touch with the relevant departents and we further provided the credit card details to stop the order. We were notified on the 01 May 2019 that the finance department was the only department who could assist and unfortunately there is nothing they could do to stop the order as the order status says shipped and standard bank would need to contact them. Due to the fact that the 01st May 2019 is a public holiday and the fraud department at standard bank is not open takealot could not do anything to hold the order even though they are fully aware of this being a fraudulent purchase? They are waiting for standard bank to contact them and by the the order will have been delivered and we are unable to get our stolen funds back. I think it is pathetic that takealot has no measures in place to even attempt to try and delay an order should they be notified of fraudulent activity by a bank.

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5:46 am EDT

Takealot return to take a lot no feedback given

Hi I submitted a return to replace earphones. The neck broke off in my cell phone. I returned it but then nothing. They can send emails daily about what they have for sale but not feedback regarding a case they apparently closed as I saw on site because I checked. And then I also it was declined. Why? Because you sell inferior products?
Reference: RRN-d454-0585

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6:52 am EDT
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Takealot returns

I have now sent the same item back 4 (yes four) times. Refer to RRN-46f2-84a8 on 2019-03-18 and RRN-dc8f-531f on 2019-03-26 and RRN-1fda-c19f on 2019-04-08 and RRN-0d12-d09c dated 2019-04-16...
Every time you have the same reason "device must be unpaired and unlocked" which was and has been done since the first return and this device has also now been FACTORY RESET twice -and with the last return I even sent you photos of the phone and the device being factory reset.
I am sorry but almost a month with no resolution? Where is the 21 day replacement policy?
I need the device repaired or replaced and delivered back to me by Thursday, 18 April 2019.
I think I have been more than patient and accommodating.
#takealot #service #needresolution

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6:31 am EDT

Takealot Hp financial calculator

Good day

Id like to lay a complaint on my order that I have still not recieved. I was supposed to recieve this product last week wendesday and I am still waiting. I ordered it on the 17th of march. My order number is [protected].
Please let me know wht is happening as soon as possible as I need this product.

Thank you for your consideration
Kind regards fawzia collier.
Email fawzia.[protected]@gmail.com

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Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Phone number

+27 87 362 8000

Website

www.takealot.com

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