Takealot
reviews and complaints

Unfortunately my 64 year old pensioner mum was a victim of credit card fraud. Someone was able to get her credit card details posing to be standard bank employees and they were able to make an online take a lot purchase on the 30th April 2019. Standard bank was immediately notified of this and the credit was blocked and a fraud case was opened up with standard bank. Takealot was notified of this incident on the afternoon of 30 April 2019 and requested for them to please cancel the order or delay delivery just so it does not leave takealot. Standard bank was in touch with the relevant departents and we further provided the credit card details to stop the order. We were notified on the 01 May 2019 that the finance department was the only department who could assist and unfortunately there is nothing they could do to stop the order as the order status says shipped and standard bank would need to contact them. Due to the fact that the 01st May 2019 is a public holiday and the fraud department at standard bank is not open takealot could not do anything to hold the order even though they are fully aware of this being a fraudulent purchase? They are waiting for standard bank to contact them and by the the order will have been delivered and we are unable to get our stolen funds back. I think it is pathetic that takealot has no measures in place to even attempt to try and delay an order should they be notified of fraudulent activity by a bank.

Hi I submitted a return to replace earphones. The neck broke off in my cell phone. I returned it but then nothing. They can send emails daily about what they have for sale but not feedback regarding a case they apparently closed as I saw on site because I checked. And then I also it was declined. Why? Because you sell inferior products?
Reference: RRN-d454-0585

I have now sent the same item back 4 (yes four) times. Refer to RRN-46f2-84a8 on 2019-03-18 and RRN-dc8f-531f on 2019-03-26 and RRN-1fda-c19f on 2019-04-08 and RRN-0d12-d09c dated 2019-04-16...
Every time you have the same reason "device must be unpaired and unlocked" which was and has been done since the first return and this device has also now been FACTORY RESET twice -and with the last return I even sent you photos of the phone and the device being factory reset.
I am sorry but almost a month with no resolution? Where is the 21 day replacement policy?
I need the device repaired or replaced and delivered back to me by Thursday, 18 April 2019.
I think I have been more than patient and accommodating.
#takealot #service #needresolution

Good day

Id like to lay a complaint on my order that I have still not recieved. I was supposed to recieve this product last week wendesday and I am still waiting. I ordered it on the 17th of march. My order number is [protected].
Please let me know wht is happening as soon as possible as I need this product.

Thank you for your consideration
Kind regards fawzia collier.
Email fawzia.[protected]@gmail.com

Hi well I received a message Order number. [protected] saying my order is out on delivery. 14/3/2019 I did not receive the order. I keep calling the 0873628000 number the agents that assist me tell me that I will receive the order in 1 hour, I have not received any order, I'm still waiting. This is unacceptable your call Centre is Lairing to me and I waited on my time off, I did explain this to the agents. Help me urgently.

Kind Regards
Navan Moodley [protected]

My name Koketso
I ordered a Men LED Digital Alarm Sport Watch - gold online on the 09 of February 2019 and paid R399 for the order, paid it cash. They sent me a message that my order will be delivered to me on the 13 February 2019, I received my order on the 11 February 2019. When my order was delivered I opened the box in front of the deliver, I found a thick paper brown in colour, removed that paper and found a small box, whivh looked like it was for watch. I opened the box and I found a small goldish small metal and I found no watch inside the box.

I purchased a printer and it was delivered to me on friday the 25th January - COD of R650.00. That weekend I saw that the printer could not preform some of the functions I need so I phoned TAKELOT on the saturday morning and they sent someone over on monday the 28th January to collect. I told the consultant "Chad" that I wanted the money back into my account but somehow it appeared as a credit on their system. I have emailed them over and over asking when my money will be refunded and supplied my banking details and each time I receive an automated reply saying either it will take another 2-3 days or some other excuse was that the ink cartridges were not returned but they were still in the printer and we noted this to their collection person. I am just going around and around in circles. Its now the 8th February and I still don't have my refund. I will never ever use this company again and I don't recommend them at all. The Delivery was fine but its the refund that they have a problem with. request #7968966 "RRN-8303-FC08

16 january 2019
The lady thabitsng said I won voucher for swapping my credit card I have 15thousand point which I will get voucher to buy to many shops she mention pick n pay and petrol stations for petrol, then she ask me the expiry date of my credit card and the number of the card, then she said the bank will call me after 7 days tto tell me how much I will get for tha 15thousand point hen she send me a mesg which she sk me to send it back to her again. Then my money went out from my credict card I was suprised, I ran to the bank same time which they cried to stop the card and the money with no avail.
So I need my money back please I didnt buy anything if I did where is it because its been 3 weeks now after my money went through to you. I have sms es plus the letter from the bank proof of that money which was taken
My name nokuthula kubheka contact [protected] [protected]@gmail.com
Please contact me about full information
All I want its my money back please

We purchased a Hisense 65 inch Quantum dot TV from Takealot for R19999 The TV was deliverd 1 Desember 2019.The packaging was resealed and there was no TV stand inside the box. We were willing to look past the TV stand because the TV would be mounted on the wall. Being holiday season we did not watch much TV till end of Desember. We have a 6 meg line for streaming and enjoy Amazon TV. The picture quality of the Hisense is ok when watching DSTV although the red calouris very bright and almost distracting. We came to realize that Hisense is not compatable with Amazon. Also when watching the series 'You' and 'The Ranch' on Netflix the picture quality of black images and dark scenes are very bad and has a lagging effect. This was so distractive that we watched TV on our TV in the bedroom. We have tried our best to adapt to the Hisense, we sms the helpline number at back of the remote, we ajusted the picture settings numerous times and then deafult settings again with no joy. We had no choise but to return the TV to takealot with the request to credit our our account so that we can purchase a TV that suit our needs because the Hisense is not compatable with our needs. The nightmare started 1 January 2020 with Takealot giving different excuses every time for not accepting the return up to date 29 January.

It feels that Takealot and Hisense does not care about the needs of their clients. I will be very cautious to do business with these companies in future.

I will log a complaint at the Ombudsman of retail and keep you up to date on the outcome.

This mattress has been popping inside by the pillow which was small now is a giant size I am extremely enraged this is disgusting especially when you deliver faulty items I baught this online a little over a month ago now I feel that you need to send me a different type single blow up mattress with built-in pump as the one I got has it's own built in pump really this is disturbing as you have inconvenienced me should this not meet my requirements I will let people, friends, and family know about this and will give it to news papers and facebook please sort this out asap contact me at [protected] I will expect your call from your manager or CEO as this is unacceptable I am not a happy customer thankyou Nolette Bertasso

I logged a return on 11 January 2019 with reference RRN-1f0d-0308 for the incorrect order that was delivered(61177065) 9th January 2019 . Collection was scheduled 14 January 2019 before 17:00. The items is still not collected even today( 21 January 2019, There is always someone following up and updating collection but no one shows up. It is really disappointing that Takealot consultants shift the blame to 3rd party service provider for not picking up. on Friday 18 January, was the last date scheduled for collection before 17:00 but still no one showed up. I had to call Skynet's Shamier Blake  with Skynet collection reference MDX22924260, who was also not of any assistance. It got to a point where he was also not picking up his cellphone. the last call I made to TakeAlot, the call just went dead. I don't know if the gentlemen hung up on me or if it was a network issue. he did not even bother calling back.
The email for rating service is also stupid and pointless because you cant really rate anyone because for some reason the link always says that "the request is now closed, unfortunately that means that the ticket can no longer be rated.

here is a list of all consultants I communicated with ticket number for those that had and the date contacted.
1. Beauty Booysen- 14 January (Ticket nr 7814719)
2.Maryam Moses-15 & 16 January 2019
3.Lawrence Toyi -17 January 2019( He scheduled for collection to be done 18 January 2019. (RRN-1F0D-[protected] MDX22924260)
4. Nokwanda Mbatha-7850475( 18 January 2019)
5. Mubeen Moydien- 7857031(18 January 2019).

What I would appreciate is for this collection to be collected and the item I actually paid be delivered before end of this week ending 25th January 2019. How this is done should not be my problem, I shouldn't even have a need to contact a third party to find out how far the drivers are or even whether item will actually be collected or not.

secondly on takealot's smses you state that collection will be between 08:00 and 17:00, however your service provider says that their drivers work between 08:00 and 15:00. where is the consistency there?

I am upset! Firstly when I carter the Bible it was available, a few days later I notice my order is saying "candle Bible for toddlers cancelled".
I can't get my money back cause i paid eft so now it is in Take a Lots Credit to me!
I want this product even if it comes later when they have in stock.
I spend lots of money purchasing things from Take a Lot and this is not the first time but 2nd time this is happening.

My e-mail address hassan.[protected]@gmail.com

Regards

Mallory Belelie
Highly upset

I saw tv on site for weeks. Finally had the cash. Bought voucher of r18000 (value of item =r17999).

Instant I clicked on item - instead of going to check out - it disapperaed

Their is no other lg oled at similar price anywhere on site. I must have an oled and thus im stuck.

Stuck with r18000 'credit' and nothing to buy.

I can access the item at various other outlets... R1000 less at tafelberg furnishers.

So after soooo many calls and emails and no reply at all! A melissa steenkamo, after sitting on it for ages, after all the very clear emails with full details - send me short email saying handed to momentum

Not momentum multiply - correct name - and not their problem!

Its simple, either find tv that others have or refund cash I paid r18000 x 75% = r 13500 so I can buy it elsewhere.

You cannot keep the cash, taken under false pretensions - i. E displaying stock that 'magically ' dissapered. And have no alternative. Or even a promise if getting it at some reasonable date.

The law is clear... Its called unjust enrichment.

So, I am unleashing a massive campaign on social media, contacting our ceo and multiply head who deals with you & partnership gains you hundreds of millions... And will try stop this relationship.

I have many clients who use takealot through multioly as do my 100's of colleagues. Im emailing them all to beware and desist using u.

So suggest you wake up as the damage to takealot wil be enormous

I renewed my credit card with my bank on the 2nd of january. On the 4th takealot tried contacting me to arrange delivery but I missed their call. Same day I returned their call and was told my card would be delivered to me on the 9th before 5pm. Within minutes they flooded my inbox with their smsz reitterating that they would deliver my card on the 9th before 5pm. I gave them my work address as the delivery address and I waited for over 30 minutes for them to deliver my card but they never arrived at all. Mind you I had urgent matters I needed to attend to financially with my credit card. Because they didn't arrive as they promised I failed to attend to those matters and that caused me a lot of grief, financially and emotionally. I am still awake at 12.37am on 10th january still stressing over them not delivering my credit card.

I ordered some items on the 12th of December and then again on 15 December 2018. For my first order some items had to be shipped so I would have to wait 10 to 12 working days and then delivery. My second order was in stock. I was notified that my parcel will be delivered on 20/12/2018. On 20/12/2018 I get a notification that the package was sent to the incorrect courier facility and it had to be rerouted. When I mailed takealot the agent told me it was due to incorrect delivery address on my side. ( Takealot has delivered to this address before without issues). All information I got was that the delivery will be rescheduled. On 30/12/2018 I was notified it will be deliverd on 31/12/2018. My recipient was waiting for the call to pick it up at the delivery address. No call was received. Instead we were notified recipient wasn't available to take delivery. Delivery is rescheduled to 2/01/2019. Finally got the package after numerous mails which was only responded to on 2/01/2019. Now my 1st package ordered... I got the notification that some of it will be delivered on 2/01/2019 the rest on 22/01/2019 and one product has been cancelled as the supplier is out of stock. What happens on 2/01/2019? Same story. Wrong courier facility and the delivery will be rescheduled. I based all my transport on their dates. Thus, I will not receive my package as my transport leaves on 3/01/2019. Takealot will not see me for a while.

To add to the above. When my recipient opened the game in Namibia, some of the cards are missing. So they can't play it. After numerous mails stretching over days, the conclusion is I have to return the package. I told them to courier it from Namibia and back will cost more than the product. Their response is their hands are tied. If they delivered on time this would not have been an issue. If I knew this was the service I would have never ordered the items and would have bought it in the shop. #takealot will not see me again.

Bought a portable sweeper to collect. SMS received that ready collect on 31 Dec but found them closed, as they did not tell me that they were finishing early. Went again a couple of days later — first, a delay getting into their industrial security park. Then you sign in on an iPad, where I was asked for my shipping number, but I did not have it on my phone. So entered just my name and phone number. Then sat waiting almost 30 minutes with dozens of others for my turn. Then told that I have to go to the back of the queue as I did not have my order number. What the hell is the purpose of pre-paying so that they can get the order ready and then having to wait so long while they get the goods? Eventually had to leave as I ran out of time. Wrote to them that they could keep their product and get me a credit but no response.
You could say that I went twice, my first and last times. A very arrogant way of doing business, with staff that need to learn how to smile.

I made a purchase on the app and paid via eft and my order was canceled after payment made. I realized my order was canceled and requested a refund which I have not received despite all the calls and emails sent to takealot customer. To make matters worse I'm now sent from pillar to post no one wants to take ownership and credit my money back ans no proper feedback is given. Every day it's a different story.
Was at some point requested to submit proof of payment which I sent and on follow up again requested to send a bank SMS confirming funds were transferred frommy account

RRN cb52 ba27
Marked Item returned on 24/12/2018, received date for pickup no pickup, emails sent, received another pickup date, again no pickup of return, emails phone calls and then got the courier company's name, no explanation from them why I had to stay at home waiting for them to come and do the pickup, again phone calls got the name of the agent courier in town, delivered the parcel myself to their depot.
Still no refund and it was my stove hob that packed up.
DPD Couriers cant give explanation why I was not phoned or why my parcel was not picked up.
Still waiting for some of my emails to be answered.
I can understand that there was a lot of pubic holidays in between but there was also business day and the lack of communication by Takealot and/or their couriers is unexceptable.

According to app my package was delivered on the 27th Dec.

Needless to say I did not receive it.

Numerous calls made.
Numerous emails send.

Day after day just promises but no answers.

8 days and still no package or feedback as to who signed for it.

Ive asked for the delivery note and received a note for delivery on the 3rd Dec... why?.?

I'm not looking for the 3rd Dec package...
I'M LOOKING FOR THR 27TH DEC !

SINCE DECEMBER NO REFUND HAS BEEN GIVEN, HAVE RESORTED IN OPENING A POLICE CASE FOR TAKEALOT. COM

ZANDILE NCUBE

Jan 2, 09:42 SAST

This is a follow-up to your previous request #7622625 "Re: How to Log a Return"

Awaiting Feedback
ZN
Zandile Ncube

Reply all|
Today, 8:42 AM
Takealot Payments

ATTENTION :

Melissa Steenekamp

THIS IS UNACCEPTABLE SERVICE I RETURNED 2 MI MATE TABLETS AS THEY WERE FAULTY, MAIN REASON FOR PURCHASE WAS FOR XMAS FOR MY DAUGHTER, WE HAVE BEEN BATTLING TO GET OUR REFUND AS SUCH YOU ARE WITHIN THE CUSTOMER RELATIONS DEPARTMENT, THIS IS AN EMAIL TO ADVISE THAT THE MATTER HAS BEEN HANDED OVER TO THE CAPE TOWN POLICE STATION, FAILURE TO RESPOND WILL RESULT IN MAJOR PROBLEMS.

WE ARE TIRED OF CHASING AFTER OUR CASH REFUND, WE DONT ANYTHING FROM YOUR SITE, Consumers have rights, and they will have those rights set out in statutory form for them from 24th October 2018 this year when the Consumer Protection Act will come into force with an entire set of regulations .

FYI

ZANDILE NCUBE

REFUND ME NOW
R999.99 I NEED IT THIS MINUTE

Sent: Friday, December 28, 2018 10:54:44 AM
To: Takealot Payments
Subject: Re: Re: How to Log a Return

THE SECOND FAULTY TABLET HAS BEEN COLLECTED TODAY

WHEN WILL YOU PROCESS MY CASH REFUND OF r999.99 AS I PAID USING CASH FOR THIS PRODUCT..

I UNDERSTAND MY CONSUMER RIGHTS AND WISH TO BE BE GIVEN A DATE OF WHEN I WILL GET MY MONEY BACK AS I WILL NOT FIGHT FOR IT, YOU SOLD ME FAULTY FRAUDULENT DEVICES, HAVE A RECORD OF ALL EMAILS AND UNDERSTAND HOW THE CONSUMER PROTECTION LAW WILL DEAL WITH TAKEALOT AS THIS IS UNACCEPTABLE, THIS IS MISCONSTRUCTION SELLING?

I EXPECT MY MONEY

28DEC2018