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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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Newest Takealot reviews & complaints

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M
8:36 am EST
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Takealot incorrect order delivered

its really disappointing how incompetent take a lot is, I order a monitor to the value of R2000 instead they delivered dog food, how pathetic is this?

I phoned customer care, and I had to call 3 times, as every single time I was dealing with incomitance.

the next day I returned the Dog food only to be told that the system does not reflect my order, and that the dog food will be sent back to cape town, once cape town receives the dog food only then will they process the return and sent my actual order from cape town to Port Elizabeth and that I now had to wait another week for my order.

they think its a joke when I tell them I have received dog food, its not a joke its incompetence.

they advertise convenient shopping! but this so called convenient shopping has only caused me inconvenience.

how do you accidentally sent dog food instead of a computer monitor? do they not do checks? its pathetic!

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C
1:27 am EST
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Takealot rrn-ed72-00e9 - a credit sent back and take a lot claims i did'nt return the bundle

To whom it may concern I returned a parcel on 3 february 2021 I have footage and a witness as to what was returned - on the 4 february 2021 I receive a email stating I never returned the scale which was part on a bundle watch and scale one unit. This is not true as the bundle was in the parcel sent back? Since then all I get is that they are looking into it and will advise? It is now the 10 february 2021 who gives take a lot the right to hold back my money? I am not a dishonest person and refuse to be treated this. I want and deserve a reply urgently please.

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N
8:26 am EST

Takealot Non existent customer service

This is unacceptable, I have contacted TakeAlot LAST WEEK MONDAY
About this issue of them delivering nothing of what I actually ordered and then TakeAlot refuses to do anything about the mistake THEY HAVE MADE.
They then force the customer to run after tem, spend more of your money and time for them to do anything at all. This is not how you conduct business.
I would accept their apologies, but it's only lies, all I got from this lot the last week is apologies with no action at all. I STILL do not have the item I PAID FOR, and would never get back the time and money spent chasing them to fix their mistake.

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J
7:47 am EST
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Takealot hp compatible laser not original

Some time back I bought HP toner from takealot and I am their regular I dont have a date but surely they have it in their system. Today when I open the toner it was HP compatible laser but I paid R1000 plus for it. I paid for original and I get [censored] product. I have been using takelot for few years now and never received a poor service like I did now. I want them to come and collect this thing of theirs and refund my money

Desired outcome: Money back or original toner

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M
5:05 am EST

Takealot Ntech m4 smart watch fitness band - black (item received not as advertised)

Reference: RRN-f72f-825e

Good Day to you,

Trusting you are well and keeping safe.

Today is a very sad day seeing that I was left with a red face as the item I received intended as a gift to my wife was not the item ordered and paid for! I would appreciate it if you can collect this item and send me the correct Fitness Band as ordered as a matter of urgency. I attach photos of the item ordered vs the item received hereto. Please assist urgently in correcting this mishap!

Thanking you and enjoy the rest of your day.

Kindest Regards,

Manie :)

Desired outcome: Please replace with product advertised

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B
6:13 am EST

Takealot I bought a blender in November and it's not workin

I opened the blender today for the first time to use it and it does not switch on and I never used it before because it was December. Please I request a refund because I won't be sure whether the new one will work, I am very disappointed bin the service and product that I got from you that is not even in a working condition it is not fair.

Desired outcome: Refund

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5:44 am EST
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Takealot Refund

I ordered a GMC Air Purifier for R2, 799.00 in December After testing the device it did not meet my satisfaction and I logged a return the same day. 2 weeks Later it was collected by an appointed Courier company utilized by Take A Lot I asked the drive who collected the Air Purifier for a receipt to which he replied we do dot issue receipts and proceeded to stick a bar code sticker on the cooler as well as a Hard drive chassis I was also returning. The hard drive was refunded back into my account but not the cooler. I have been trying since early January to get my refund and each time I am given a different story by 5 different staff at Take a Lot ( namely
Zuko Blou, Kauthar Karriem, Lawrence Toyi, Zoe Anderson and Bandlakazi Mbolambi) Today I receive a email stating that the Item was NOT collected and that I must make arrangements to have the cooler collected. It is now obvious that someone within Take A Lots organization has stolen the item and now it lands on my lap as to sort this out. How I ask, does a company this big collect goods from clients homes with no proof of receipt ? I am now at risk of losing R2, 799.00 because of their incompetence. I advise all future Take a Lot clients to INSIST on some form of receipt when having goods collected My Return code on this item is RRN-3882-4fd6 When I ask for contact details of upper management I get no response

Desired outcome: I need my refund

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N
10:03 am EST

Takealot 10 inch LED ring light

I ordered a ring light on the 12th of January 2021 and finally got my order today. It was said on the description that I would get a LED SMD Ring Fill Light, cellphone holder, USB Plug and a Tripod but upon opening my order there's only a Ring light, a Tripod and a damaged caple. No cellphone holder. How do I even work with such? Is it possible if I return my order or just get a refund?

Desired outcome: I'd like to get a cellphone holder of this ring light.

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4:43 pm EST
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Takealot Order number: [protected]

Dear customer service people,

It is very much disappointing to receive this kind of email telling me that you are cancelling my order because you did not receive payment. I really wonder as to where did this payment go to as indicated by this email of Thursday the 14/01/2021 12:24 as indicated below
Order Number: [protected] Estimated Delivery Date: 2021-01-27

Hi Nobuhle,

Thank you, we've received your payment for order [protected].

Your order is being processed and your estimated delivery date is Wednesday, 27 January 2021.

Once your order is ready to be delivered, you will receive an SMS notification confirming your scheduled delivery date.

Manage Order

Regards,
The Takealot Team

Order Details
Deliver To: Nobuhle
11 Cyclamen Terrace Sea Park
Port Shepstone
4241
Estimated Delivery Date: Wednesday, 27 January 2021
Delivery Method: Courier
Items in this order
2 Thermometer Infrared Forehead Non-Contact Handheld Pack of 1 Dikang R 670.00
Sold by The Venda
1 3Ply Disposable Surgical Face Masks - Pack of 50 R 77.00
Sold by Vape Supply (PTY) LTD
1 Oximeter Medical Finger Pulse Oxymeter - Oxygen level Monitor R 345.00
Sold by Superpharm Agencies
Subtotal: R 1092.00
Shipping: R 0.00
Total: R 1092.00
Manage Order

Need help? Find the answer here

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Z
2:23 pm EST

Takealot Delivery not provided, as stipulated - no refund only re-credit without permission. No refund of vat

Good day

My complaint relates to Takealot (South Africa).

An/my order [Order #81611403] placed and paid for on 21 Dec 202

In return Takealot had taken my money and I had then paid for the item
VAT was charged

In turn TakeaLot had submitted to deliver the item in a few days

The items ordered were Vitagen (dog food) & Chivas (whiskey).

When I checked the order detail on the TakeaLot website, on the 27th and the 28th, both the items were to be delivered on the 28th. Note that on the 28th at midnight alcohol could by law no longer be sold.

When the gentleman arrived with my delivery on the 28 Dec-2020 only one item was provided, which was the Vitagen (dog food).

He, to his credit, noted that only the one item was in transit, yet the website had shown both items deliverable and the company had undertaken to fulfill this obligation, he said he will follow up.

I did not to cancel or for a purchase-re-credit but wanted a refund.
No communication to this effect was forthcoming neither was any mention was VAT or interest relayed.

My funds were deducted on the 21st of December and interest should be paid at the mora rate notwithstanding (with refund) that my partial so-called free delivery was nullified is also tantamount to negligence, as TakeaLot did not communicate or fulfill their obligation, where-as my funds were taken and had I not had the wit to raise this topic, I would have been penalized with no compensation for the haphazard inconvenience.

In terms of the "Advertisement Code of Practice", I quote:
Section II, Clause 4.3.2 reads: "The advertiser should be ready to substantiate any claim he makes as to the value in cash terms of goods offered by him at a lower price or free; and any saving to the consumer claimed to result from the offer of goods at a price lower than their actual value"

I undertook to this submission.

Furthermore, I draw you attention to the Consumer Protection Act, Sub-Section 2.2.4
Responsible Disclosure:

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the "CPA"). serves as an acknowledgement, by the user, of a fact.

Additionally, note Addendum 5, sub-section 5.1 of the above-stated Act notes:

Conclusion of sales and availability of stock
You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Takealot, Takealot will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, Takealot will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.

No communication, I did not ask for a re-credit and the order was automatically cancelled. No refund

Notably, funds were deducted on the above-stated date.
By undertaking this accession, accepting a possible price change, I had taken ownership bu purchasing the product.
The fact that TakeaLot created a false expectation, deducted by fund and did not communicate warrants compensation.

I feel a fair variable compensation, considering lockdown, would be a free bottle of Chivas (which is not contravening any legislative Act, as the Act relates to sale of alcohol and is also not limited to purchase abroad) would be just compensation.
Or a voucher of similar value with free delivery.

Looking forward, in earnest, to your response.

Regards, Say well.

Zee - [protected]

Desired outcome: Provide my requested order free or a voucher, with free delivery for the same value.

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4:16 am EST
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Takealot return of an item Purchased and not functional

I am very disappointment with the service from takealot. we had to return an item that was purchased. The item (tablet) was taken in and the return was rejected (they needed my Google email address and password) which i felt was unacceptable in view of information privacy. The Tablet is defaulting was a factory reset, which is clearly a problem. We are waiting over 3 weeks to receive the item back. this is becoming very frustrating. we have called over 8 times. each time we speak to a different person. They promise to return the item and we have still not received our item. this is beyond ridiculous and unacceptable. They don't even know the whereabouts of the item. we have even offered to collect the item from their office in Durban and we still don't have our item back.

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8:51 am EST
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Takealot 21 day promise/policy

I logged a return for my laptop on the 17th of November. They picked it up the next day. The problem I'm having is that they have a 21 day promise/promise that states that if 21 days have passed from the date to logged your return and your item haven't been replaced or repaired then they would be in contact to see if you would rather recieve a credit/refund. It's now been pass a month since I logged the return. My laptop haven't been repaired and I was not credited. They now telling me that they gona send my laptop back to me. Its frustrating me. I phoned so many times but I get the same reply. No one seems interested in helping me. The communication is [censored] and pathetic. One of the assistants cut the call while I was explaining the issue to him. I dont think I'm gona but from them ever again. And I suggest others not to also buy from them. They make you beg. They treat customers like [censored] and have no idea what they doing. They make promises but dont deliver on them. This is one of the worst experiences I ever went through, had to wait for a month only for them to tell me that they returning back my item. Its [censored]! The warehouse needs to [censored]en wake up!

Desired outcome: I want the credit!!!!

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K
4:18 pm EST

Takealot Failed delivery

Why does an order PLACED, PAID FOR AND SHIPPED before lock down get sent back? This transaction was CONCLUDED before lockdown.!
It had been concluded and dispatched, and you took it upon yourselves to flippen send it back. It had already left on its way to me. Seriously! The lockdown came into effect at midnight well after my package being shipped. Please resend. First in time is first in law. You can't bloody backtrack.

Desired outcome: Please bloody respond

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3:33 am EST

Takealot Delivery and tracking of my order

My order is [censored]ing late and I have no [censored]ing idea where and wen it's gonna come because ur [censored]ing tracking orders [censored]ing sucks and I am so fed up at this point first you tell me it's coming early on the 17 instead of the 21 and the i waste the whole day waiting for my order and it never came and then I want to know where my order is and there's no way of contacting anyone to get information I have to speak to some [censored]ing automated [censored] on the call line and he couldn't help me get my [censored]ing product so sort your [censored] out

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6:29 am EST
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Takealot Product paid for never received

I ordered 3 products from Take-a-lot over the Black Friday weekend. When I checked out and before I paid, I was taken to a screen to choose a free product, I chose a cheap chinese headlamp as the free gift. I thought that I would give this to my father for his birthday which was in a few days. When my order arrived, there was no packing slip, the box had one piece of tape to seal it closed and the delivery sticker and barcode sticker were placed on either side of the tape. The box contained 3 x items. 1 x of these items was the free gift, the headlamp. The other 2 x items are those which I had paid for however the 1 x item I had paid for was missing. I complained to take-a-lot. First they informed me that if the box was not damaged, they would not be held liable. I complained further, sending them pictures of how pathetically the box had been sealed, etc. I also sent them pictures of the free gift which had 2 x sticker barcodes, the label of the product which was missing and another barcodes sticker. Now take-a-lot has informed me that I must return the free gift (which I have already given to my father for his birthday), and they will then replace the missing item I purchased but never received. This is blatant theft... I paid for a product which never arrived and take-a-lot has refused to acknowledge that the product I paid for was not delivered to me. This is disgusting behaviour on the part of take-a-lot. It is theft, they have stolen money from me.

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1:38 pm EST

Takealot Wrong item sent to replace item ordered

I am extremely unhappy with the product which was used to replace my order. First of all the price I paid was higher than the replacement and the only reason I ordered this specific paint was because it was for nails and paper. They do not tell you they have changed it, they just send whatever and what must I do as I live in Mozambique and its difficult to return. Also now its too late to get it for Christmas.

Secondly I scheduled a return of a product over a week ago as it was the wrong one and want to swop for correct one and still its not been collected!

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10:55 am EST

Takealot Wrong item delivered, definitely not the item that was purchased

In the last two years, I have purchased eight items from takealot and out of the eight items, I have returned eight items as the pictures of the items purchased and the items that were delivered are definitely not the same. I have attached a screen shot of the returns done in the past two years. The last item purchased was a dashcam which I have been searching for for a long time as I have had that same dashcam for the last six or seven years but it has finally given up now. The camera that that I received is totally different to the one advertised and that was the one that I have been searching for. I am really fed up with this attitude of theirs whereby they say that they are not the suppliers, they only distribute the items, well... They should be checking that the item picture and the item that they are about to "distribute" are the same thing. Very, very disappointed with the takealot service, or lack of service.

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3:07 am EST

Takealot Order that keeps on changing

Good day,

I have ordered and paid for an Item on the 27th of November and was told that the Shipment date is the 10th of December and that it will be delivered on the 15th of December, Now when I had a look the tracking, the Shipping date has moved to the 23rd of December and the Delivery date to the 28th of December! I specifically checked the arrival date before ordering as this is a christmas gift for my son! Now looking at it, this gift will not be delivered before then, I am extremely frustrated and unhappy about this, if I knew you guys were going to keep on moving the shipping date and delivery date I would of made use of another online shopping website.

I'm very unhappy about this.

Louise Nel

Email address:[protected]@gmail.com

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7:43 am EST
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Takealot Canyon smartwatch

I bought this watch on the 30 for November 2020 the watch was working fine until the battery died. I charged it and it never connect it with the app on my phone. All I am asking for is to have another watch please. I did log a call with the Techinacal department but they decline saying there is nothing wrong with the watch. Can you please assist as this matter is frustrating. I paid for it

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3:55 am EST
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Takealot 600watt nutribullet

Above delivered to a incorrect address, this resolved in 4 days. The box was opened. The correct address is clear on the said box. After a query by Sms the said was delivered to the correct building (apartment) The 600watt original normally comes with a grinder. Please contact me regarding the abovementioned product. Your response would be greatly helpful.

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Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Contact Takealot customer service

Phone number

+27 87 362 8000

Website

www.takealot.com

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