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Takealot Customer Service Phone, Email, Contacts

Takealot
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1.0 820 Reviews

Takealot Complaints Summary

8 Resolved
810 Unresolved
Our verdict: If considering services from Takealot with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Takealot reviews & complaints 820

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Newest Takealot reviews & complaints

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C
6:34 am EST

Takealot order not being delivered as promised

So, I just had another disappointing interaction with Takealot. After i have ordered something and the delivery date to my delivery adress was scheduled for today the 20th December, i was told that my package won't be delivered to me today and it may not even be delivered on the 24th because "my area" only gets serviced on tuesdays. Which now will also not happen tuesday as it is Xmas on tuesday.

My only other option is to drive to the courier depot which is 30km out of my way, tomorrow. Which is flippen ridiculous as I paid for the courier to deliver to me. This is the second time that this has happened to me.

I think this was the last time i ever order from you.

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2:46 am EST

Takealot Invoice not received

Timeline for requesting an invoice for a UPS: an account of poor service from Takealot

7 December: placed order for Tescom Line Interactive UPS - 700VA, order number [protected].
8 December: spoke to Sxxxxxx Wxxxxxxx to request a change of name on the invoice. She gave me the invoice number, [protected], and told me to call Takealot when the UPS arrived.
11 December: UPS arrived. I called Takealot to request the change of name on the invoice. The consultant I spoke to told me to send an email to [protected]@takealot.co.za which I did. Shortly after sending the email I received a notification that the email address which I had been given by the consultant is not monitored. I used the ticket sent by Sxxxxxx on 8 December to request the invoice for this item.
12 December: I received an email from Cxxxx Fxxxxxxx requesting the order number which I provided early on 13 December.
13 December: I received an email from Bxxxxxx Nxxx acknowledging my email sent to Cxxxx. She promised to escalate the matter.
14 December: Since I had not received any feedback on this matter, I called Takealot and was told to request an invoice on the system which I did. The consultant told me that these matters usually take an hour or two to resolve. I checked our invoices on Takealot later that day to find the following message on the system from the third-party support team:
Hi There,
Thank you for your request.
We will process to your invoice shortly, Kindly provide us with the serial number on the back of the UPS.
Email it to [protected]@tescomsa.co.za, With your Name and surname.
Kind Regards
Xxxxxx
We sent the serial number to Xxxxxx within the hour (14 December).
19 December: I called Takealot and spoke to a consultant who promised to get a manager to call me, no call received.
20 December: The message from Xxxxxx is still on the system, there is no invoice as promised.
This experience is a very poor reflection on your service as an online provider of goods. The ordering and delivery process went smoothly but trying to get the paperwork for my credit card manager has been a nightmare.
I believe that you need to look into the training of your consultants so that they do not give customers the wrong information which wasted my time. There appears to be no continuity in handling the emails between Takealot and the client. If I had not called Takealot on Friday, 14 December the request for the invoice would still be pending.

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A
2:01 am EST

Takealot late delivery and lies

Order #[protected] was supposed to be delivered on the 21/12. Received mail now saying it will be delivered on the 24/12 due to one item being late from their supplier. I know this is not true as all items ordered were in stock in JHB or CPT Takealot Warehouses. After calling the call center and speaking to an agent and manager they confirmed that nothing was late from the supplier and all items are in the Cape Town Warehouse. Takelot is unwilling to rectify this late delivery or allow me to collect it from their warehouse. I was informed that all items where already in Cape Town, but they will not be able to deliver by tomorrow and won't allow me to collect. I need to wait until they reach the dispatch center tomorrow before they can let me know whether I will be able to collect or not. Delivery date to my work premises on the 24th is unacceptable as my company is closed and I will be away. As a company that says its customer focused and pride themselves on delivery, how can you be unwilling to assist a customer? It does not take 3 days to deliver an item from the Cape Town Warehouse to Ndabeni, which is 20min away. Will be taking this complaint further until a plan is made to deliver my order on time or allow me to collect in on time.

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O
8:06 am EST

Takealot refund

i bough 3 boxes of Premium Care Pants 44 from take a lot after 7 days without delivery, i cancelled, they only refunded me for 2, i was told 1 box was delivered to wendy, i dont know who wendy is as my order was supposed to go to wendy, i have been on the phone with take a lot for three weeks now, every-time i call they ask me who is wendy after doing a lot of back and forth im told they are authorising the payment . until i have to call again and have to explain to someone different again, please beware of take a lot and do not buy anything from them.

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12:44 am EST

Takealot online

Good day i have a order [protected] that was suppose to be delivered much earlier but they waited on the hose now apparently the warehouse made a mistake and they decided to cancel my coil hose that is unacceptable i want my hose!it was a gift and you decided to cancel it without telling me.This morning before delivery i called and they told be that they cancelled it that is takealot reference number is 7496331.

Call me on [protected]

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1:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Takealot my order number:[protected]

I ordered 4 products on Takealot on Black Friday which was the 23rd of November.
I ordered a round kettle barbeque braai,
2 x bright star lightning and airpods.

I ordered this items to give as christmas presents. Takealot told me that my order will be delivered on the 19th of December. I scheduled this with my family to receive the order at our home address.

Takealot emailed me on the 13th of December that there has been a delay on the airpod item. I replyed back that this is unacceptable for me as I ordered the items already on the 23rd of November. I told them that if they can't send me the airpods they must give me another alternative. Nobody replyed on my email yet.

I'm living overseas and only see my family once a year, I ordered on takealot because I've never had a delayed issue before and everything that I ordered was in time. When I ordered the products, it was in stock.

Please can you help with this situation, I need the products on the 19th December as they stated.

I would really appreciate this.

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11:41 pm EST

Takealot no all goods delivered 60635812

Good day

I ordered 2 folding tables. Order number 60635812. Only 1 table was delivered on the 12th of december? The delivery guy said that they only had 1 and that the other 1 will soon be delivered. I immediately phoned the call center to inquire and received a mail back but have not heard anything since. This morning I got a notification that another table was ordered on my account which I did not order. I will not pay for another table and want my second table that I have paid for delivered.
Pathetic to say the least!
Will I ever get the table?

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5:11 am EST

Takealot delivery #[protected]

Good Day,

We buy from Takealot nearly everyday. Our account is pretty big with them.

We bought staff Christmas presents for our Staff which are going on leave from today. I have called since Monday the 10th Dec 2018 following up on this order because one of the items had a delay so the delivery schedule changed from the 11th Dec 2018 to the 13th Dec 2018. Now I know when delivered are not met Takealot normally arranges the rest of the goods in stock to be delivered.

I am still waiting for a response and I expect some sort of reconciliation for the mess up as I have no patience now. We run our own online store and know the procedures that go into shipping. Takealot owns their own courier company and I would expect them to be on time or give feedback on what is happening.

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4:32 am EST
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Takealot disgusting service from takealot.com

On the of November 2018, I purchased a kids bible ( Compact Kids Bible-ICB-Glitter Wings Beaded Jeweled Handle) The expected delivery date was the 7th of December 2018 as they were out of stock and awaiting stock.

I then received an email 2-days before the 7th that my delivery date was moved to the 10th of December 2018. On the 7th of December, I then received another email that my delivery date was moved again to the 12th of December 2018.

I called Takealot.com and spoke to the floor manager Leo he promised me that my order will be delivered to me on the 12th of December 2018. Today I get a mail from Takealot.com saying my order was cancelled as the supplier has still not delivered. I have been waiting for this for almost a month and now I get this from them!

The manager Leo was so unhelpful and kept on making excuses. My question is how can Takealot.com promise customers items they don't have, accept our payment for the item well in advance and then don't deliver the item because of their useless logistics processes and then make it the customers issue.

The worst customer service ever! Over promise and does not deliver!

I will never use Takealot.com again! They have no respect for their customer who in fact make it possible for them to operate, but they disregard this fact totally!

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R
1:20 am EST

Takealot salton - 3-tier food steamer

Good Day

Order Number [protected]

I ordered a Salton 3 Tier Food Steamer on the 21/11/18 a gift for my son - when they received the gift and opened it there where only two tier baskets instead of 3 we were very disappointed please could i ask you if you could please provide the other tier basket to us because it looked like it was taken out of the box.

Please could you come back to me as soon as possible.

Kind Regards

Leanne Groenewald
E-Mail [protected]@rfgcom.co.za

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9:33 am EST

Takealot order 60388874

I have paid for an order on 29/11 on 07/12 I was notified by Takealot that my order is cancelled due to no stock. Pathetic as I now have you pay a much higher price and pray for availability of the item elsewhere. To top thay thet wanted to credit my Takealot account how am I suppose to buy if thet areout of stock. I then asked to be refunded but have to wait 5-7 working days. This is pathetic yet shocking service to say the least. The call centre staff is amazing in NOT keeping promises Olwethu said he will make a plan and get back to me on Friday yet no answer. I expect interest on my payment for the datse thet had it as well as the difference in payment I have to cough up due to the poor service and stock availability.

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6:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Takealot disgusting service

On the 1 December I ordered and paided for my goods (6084577)excepting my goods to be delivered to me on the 6th December. On the 6th of December, I find out that my goods have been delivered to an unknown persons and this was done without any communication to me from the delivery company. When I had contacted Takealot only to be told my good will be delivered back to me the next day, which was a lie. Now I have paid for goods which I do not have and will only receive my money back WHEN and IF the 3rd party company finds the parcel. Very Disappointing loyal customer.

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9:45 am EST

Takealot order #[protected]

The TakeALot Delivery team called at 10am saying the driver was outside with my package When I went outside there was no vehicle present. They called again 10 minutes later to confirm my address, still stating that their vehicle was outside. So I went to check and again there was nothing. They stopped communicating with me abruptly after that.
I called them back asking where my package is and they said the driver will try to come again. My frustration is that the driver didn't come AT ALL. This is not the first time I've had Takealot deliver to this address but it is the first time that I've been met with such incompetence. Where is my parcel? And simply sending an SMS at the end of the day claiming that my parcel could not be delivered is not good enough. I operate on a schedule too, and today I wasted an entire day just so I could be present for delivery. This is unacceptable.

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5:11 am EST

Takealot delivery of product - [protected]

My Package was to arrive 28/11 before 17:00
The Courier cam 17:06 and our offices was already closed. I called Takealot the next day advised that the courier should come before 16:30. I spoke to Rhianna who adivsed she will make a note to the courier company.
I received an sms to reschedule delivery on 5/12 @ 15:00 but nothing was delivered.
I phoned takealot again and was adivsed that it seems that the Courier company are sending the package back. I was of the opinion that it cannot happen I need the package before I go on leave. Yesterday 6/12 I phoned takealot again and spoke to Nomaphini who advised she can only send the Courier company an email, which she said she did whilst talking to met on the phone. Today is 7 December I have 2 working days left at work and I have had no satisfactory service.

One of the items if for Christmas for my daughter and as we are going on holiday it might not reach me in time

I am really very dissapointed and do not feel the need to contact takealot again about this as nothing gets done

Thank you for nothing

Corlia - [protected]

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7:39 am EST

Takealot fnb takealot delivery team

I have received a call the FNB delivery team but I missed their call, so they sent an sms and gave me a number to call them. I have been trying to call them since yesterday morning 2018/12/05 and there has not been any form of picking up since. I do not know what to do from here if they aren't picking up. This is very frustrating because I need this card.

Please help.

Thank you

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6:50 am EST
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Takealot order [protected]

Good day
I received a sms on monday, the 3 rd of december telling me that my parcel is on its way and I will receive it before 5 pm that day - nothing
When I logged into my account the next day - I see the status is delivered and signed for! I did not sign for it neither received it!
Now they keep on telling me it was delivered at 41 emerald street - my address is 46 fosfaat street!
And that the delivery people will pick it up and bring to me!
Three days now - still nothing!

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5:02 am EST

Takealot poor service delivery

I placed an order with Take-a-lot and was advised that my parcel was out for delivery that morning.

I then receive a text message advising me that my parcel could not be delivered with no explanation.

I then logon to track my parcel and find no communication advising me or a concern or a delay.

I then had to call the call centre to speak to a not so happy call centre agent who was not eager to help.

I was advised that due to no drivers being available that my parcel would no longer be delivered today.

No other specifics were given, no call from Take-a-lot was received saying we are sorry.

I just think its shocking that a customer needs to follow up on an order and that Take-a-lot doesn't care to apologise or even inform the customer that the error is on their part.

My reference number for the call is 7274541 the order number is [protected].

I feel very let down and disappointed.

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9:55 am EST

Takealot delivery of garmin fenix 5s

I ordered a Garmin fenix 5s rose gold on the 26th November, delivery took place on the 30th November just to have found that its not the watch I ordered.
After I have requested a return and said I want my watch I ordered as there was stock, I still het an email to say there isnt stock of the watch.
Its unacceptable because its not my fault the warehouse packed wrong, feel that my watch must be sent to me takealot muat make a plan to get a watch like I ordered.

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12:56 am EST

Takealot order return

Bought a Cellphone from Takealot in August 2018 (Sony Xperia XA1 Ultra). The phone starting having problems in October 2018 i.e Freezing, speaker issues, whenever you on apps it would kick you out. Thus decided to return the order on the 30 October 2018. However on collection of the item i had not included the charger adapter in the collection bag. I asked to individual collecting the goods if this would not create an issue in evaluating the item and she said no it wouldn't. The following week i was informed the were missing accessories with the item i.e. the charger adapter and they would not evaluate the item unless all the items were received. The adapter was then collected on the 09.November 2018. However my item has still not been evaluated and you can imagine how stressful being without your phone must be as it close to a month now when the item was initially collected. I am not sure whether its a case of not wanted to refund me or just simply being ignorant. It is very disappointing and frustrating as you can imagine. And when ever i call the customer service I am told the matter is being looked at.

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11:03 am EST
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Takealot order just cancelled

My order was in stock when I purchased and paid for it. The delivery status date updated today and stated it will be delivered on the 6th December. Only to see my order was suddenly cancelled and A gift voucher credited to my profile, no communication from takealot as to why it's cancelled or to even say it was cancelled I was only aware because I logged on to the site. THANKS TO TAKEALOT I WON'T BE ABLE TO GET THE GIFT I PURCHASED TO THE PERSON ON TIME.

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Lyn Ginsberg
, US
Nov 30, 2018 4:33 am EST

Takealot a Bad Bad Bad company to deal with. They load their prices from their suppliers because unfortunately for them they state on their products "suppled by". I recently purchased a portable solar panel from them only to find out that their supplier sells it for R1000 cheaper and then Takealot has the audacity to say 30% off marked price. But marked price is R1000 more than supplier. Second issue I have is that they cancel the order on or just before delivery with no explanation or an option of a refund, credit or replacement. You are then forced to buy more items in order to use your "credit". Is this not against the consumer protection act where you as the customer have 3 choices. Seems Takealot is flaunting the law to their benefit. Thirdly, as a first time return an item customer, I followed their process on returns ... logged the order item and then waited for collection. It was collected by their courier company Mr Delivery and the person who collected it did not give me a receipt (which I was not aware they were supposed to as a first time customer). However, because it was not logged on the system as returned or received from Takealot, I kept getting sms's saying item will be uplifted and a scheduled tim and date was on the sms. So when the courier arrived I told them that the item had already been uplifted and he went off and logged on the system "client not available - reschudule". That the sent the ball rolling again and again and again. I tried to get hold of Takealot to explain and they said "I must supply a receipt". When I told them the courier company did not supply a receipt and that I had tried to phone Mr D on numerous occassions (calls alone are more than the item was worth), and that their policy on returns is not clear, they basically almost fobbed me off. I have 4 witnesses who saw the courier company uplift the item. Now my question to TAKEALOT is this, how come your give out my information to dodgy courier companies because this really seems suspicious.

Takealot In-depth Review

Website Design and User Experience: Takealot's website design is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Range and Availability: Takealot offers an extensive range of products across various categories, ensuring that customers can find what they need. The website provides real-time stock availability, reducing the chances of disappointment when placing an order.

Pricing and Discounts: Takealot offers competitive pricing and frequent discounts, making it a cost-effective option for online shopping. The website also features a "Deals" section, where customers can find discounted products and special offers.

Delivery and Shipping: Takealot provides reliable and efficient delivery services. Orders are delivered promptly, and customers can track their packages in real-time. The website also offers multiple delivery options, including door-to-door delivery and collection points.

Customer Service and Support: Takealot's customer service is responsive and helpful. The website features a comprehensive FAQ section, and customers can easily contact the support team via phone or email. The support team is knowledgeable and strives to resolve any issues promptly.

Return and Refund Policy: Takealot has a fair and transparent return and refund policy. Customers can return products within a specified period and receive a refund or exchange. The process is straightforward, and the website provides clear instructions on how to initiate a return.

Payment Options and Security: Takealot offers a variety of secure payment options, including credit/debit cards, EFT, and PayFlex. The website ensures the safety of customers' personal and financial information through encryption and secure payment gateways.

Customer Reviews and Ratings: Takealot features customer reviews and ratings for products, allowing shoppers to make informed decisions. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Loyalty Program and Rewards: Takealot offers a loyalty program called "Xtra Savings," where customers can earn rewards and enjoy exclusive benefits. The program provides discounts, early access to sales, and personalized recommendations based on shopping history.

Mobile App Experience: Takealot's mobile app provides a seamless shopping experience on the go. The app is user-friendly, fast, and offers all the features available on the website. It allows customers to browse, purchase, and track orders conveniently from their mobile devices.

Overall Shopping Experience: Takealot provides an overall excellent shopping experience. The website's design, product range, competitive pricing, reliable delivery, and responsive customer service contribute to a satisfying online shopping experience.

Competitor Comparison: Takealot stands out among its competitors with its extensive product range, competitive pricing, and reliable delivery services. While other online retailers may offer similar features, Takealot's overall package sets it apart in terms of convenience and customer satisfaction.

Social Media Presence and Engagement: Takealot maintains an active presence on social media platforms, engaging with customers through regular updates, promotions, and contests. The brand's social media accounts provide a platform for customers to interact, share feedback, and stay informed about the latest deals and products.

Corporate Social Responsibility Initiatives: Takealot demonstrates a commitment to corporate social responsibility through various initiatives. The company supports local communities, environmental sustainability, and charitable causes, making it a socially conscious choice for customers.

Accessibility and Inclusivity Measures: Takealot strives to ensure accessibility and inclusivity for all customers. The website is designed to be accessible to individuals with disabilities, and the company actively promotes diversity and inclusion in its workforce and business practices.

How to file a complaint about Takealot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Takealot. Make it specific and clear, such as "Delayed Delivery by Takealot" or "Incorrect Item Received from Takealot".

4. Detailing the experience: Provide a detailed account of your experience with Takealot. Mention key areas such as customer service interactions, product quality, delivery issues, or any discrepancies in billing or charges. Include specific details about transactions, such as order numbers, dates, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it with Takealot and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue with Takealot. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep track of any updates or responses to your complaint by regularly checking your account on ComplaintsBoard.com. Engage with any follow-ups or requests for additional information to help resolve your complaint with Takealot.

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Phone number

+27 87 362 8000

Website

www.takealot.com

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