Takealot Reviews & Complaints

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Takealot / order number [protected]

Sep 10, 2019

I am trying to resolve a technical issue with an Android box. It does not link to the wi-fi. I have returned the first delivery and it is now about a week and a half trying to resolve this with your supplier. The product ordered and paid for is: 4K Android 9.0 (2+16) H96 MAX-3318 with...

Takealot / roller blades

Sep 03, 2019

Good day My husband order a pair of roller blades last week they delivered it on the monday wich o order a size sml we called back same time to say it is to small and we asked the lady to make the order a meduim she said yes she is placing a the order they came to pick up the small today i...

Takealot / toys for my son

Sep 03, 2019

TakealotGood day. I purchased toys for my sons birthday, as very excited. toys arrived here Today 2019-09-03 only to find they send me pink toys and I specifically ordered the red and blue one. now I had to accept it, and the return it only the following day, which is my sons birthday. I phoned in...

Takealot / fossil watch ordered - es3020

Aug 07, 2019

TakealotI had ordered a Fossil watch on the 22nd of July for a Fossil ES3020 watch. I received delivery on the 26th of July with the wrong watch. The Code on the outside of the very bad damaged looking box was correct however the watch on the inside of the Box was the wrong watch. When I had...

Takealot / online shopping

May 01, 2019

Unfortunately my 64 year old pensioner mum was a victim of credit card fraud. Someone was able to get her credit card details posing to be standard bank employees and they were able to make an online take a lot purchase on the 30th April 2019. Standard bank was immediately notified of thi...

Takealot / return to take a lot no feedback given

May 01, 2019

TakealotHi I submitted a return to replace earphones. The neck broke off in my cell phone. I returned it but then nothing. They can send emails daily about what they have for sale but not feedback regarding a case they apparently closed as I saw on site because I checked. And then I also it wa...

Takealot / returns

Apr 16, 2019

TakealotI have now sent the same item back 4 (yes four) times. Refer to RRN-46f2-84a8 on 2019-03-18 and RRN-dc8f-531f on 2019-03-26 and RRN-1fda-c19f on 2019-04-08 and RRN-0d12-d09c dated 2019-04-16... Every time you have the same reason "device must be unpaired and unlocked" which was and has been...

Takealot / Hp financial calculator

Mar 18, 2019

Good day Id like to lay a complaint on my order that I have still not recieved. I was supposed to recieve this product last week wendesday and I am still waiting. I ordered it on the 17th of march. My order number is [protected]. Please let me know wht is happening as soon as possible as I...

Takealot / camera microphone x2

Mar 15, 2019

Hi well I received a message Order number. [protected] saying my order is out on delivery. 14/3/2019 I did not receive the order. I keep calling the [protected] number the agents that assist me tell me that I will receive the order in 1 hour, I have not received any order, I'm still waiting... / men led digital alarm sport watch - gold

Feb 12, 2019

Takealot.comMy name Koketso I ordered a Men LED Digital Alarm Sport Watch - gold online on the 09 of February 2019 and paid R399 for the order, paid it cash. They sent me a message that my order will be delivered to me on the 13 February 2019, I received my order on the 11 February 2019. When my order...

Takealot / returned a printer on the 28th january, still not received my refund in my bank account.

Feb 08, 2019

I purchased a printer and it was delivered to me on friday the 25th January - COD of R650.00. That weekend I saw that the printer could not preform some of the functions I need so I phoned TAKELOT on the saturday morning and they sent someone over on monday the 28th January to collect. I...

Takealot / fraud

Feb 07, 2019

16 january 2019 the lady Thabitsng said i won voucher for swapping my credit card i have 15thousand point which i will get voucher to buy to many shops she mention pick n pay and petrol stations for petrol, then she ask me the expiry date of my credit card and the number of the card, then...

Takealot / pavillo single air mattress

Jan 23, 2019

TakealotThis mattress has been popping inside by the pillow which was small now is a giant size I am extremely enraged this is disgusting especially when you deliver faulty items I baught this online a little over a month ago now I feel that you need to send me a different type single blow up...

Takealot / collection of logged return /exchange

Jan 21, 2019

I logged a return on 11 January 2019 with reference RRN-1f0d-0308 for the incorrect order that was delivered([protected]) 9th January 2019 . Collection was scheduled 14 January 2019 before 17:00. The items is still not collected even today( 21 January 2019, There is always someone...

Takealot / candle bible for toddlers

Jan 18, 2019

I am upset! Firstly when I carter the Bible it was available, a few days later I notice my order is saying "candle Bible for toddlers cancelled". I can't get my money back cause i paid eft so now it is in Take a Lots Credit to me!! I want this product even if it comes later when they have...

Takealot / lg 55" oled

Jan 11, 2019

I saw tv on site for weeks. Finally had the cash. Bought voucher of r18000 (value of item =r17999). Instant I clicked on item - instead of going to check out - it disapperaed Their is no other lg oled at similar price anywhere on site. I must have an oled and thus im stuck. Stuck with...

Takealot / delivery of my credit card from my bank

Jan 09, 2019

I renewed my credit card with my bank on the 2nd of january. On the 4th takealot tried contacting me to arrange delivery but I missed their call. Same day I returned their call and was told my card would be delivered to me on the 9th before 5pm. Within minutes they flooded my inbox with...

Takealot / delivery and products received.

Jan 08, 2019

I ordered some items on the 12th of December and then again on 15 December 2018. For my first order some items had to be shipped so I would have to wait 10 to 12 working days and then delivery. My second order was in stock. I was notified that my parcel will be delivered on 20/12/2018. On...

Takealot / takealot collection service

Jan 04, 2019

Bought a portable sweeper to collect. SMS received that ready collect on 31 Dec but found them closed, as they did not tell me that they were finishing early. Went again a couple of days later — first, a delay getting into their industrial security park. Then you sign in on an iPad, where...

Takealot / payment made yet not received by service provider

Jan 04, 2019

I made a purchase on the app and paid via eft and my order was canceled after payment made. I realized my order was canceled and requested a refund which I have not received despite all the calls and emails sent to takealot customer. To make matters worse I'm now sent from pillar to post...

Takealot / return policy/couriers/refund

Jan 04, 2019

RRN cb52 ba27 Marked Item returned on 24/12/2018, received date for pickup no pickup, emails sent, received another pickup date, again no pickup of return, emails phone calls and then got the courier company's name, no explanation from them why I had to stay at home waiting for them to come...

Takealot / missing order

Jan 03, 2019

According to app my package was delivered on the 27th Dec. Needless to say I did not receive it. Numerous calls made. Numerous emails send. Day after day just promises but no answers. 8 days and still no package or feedback as to who signed for it. Ive asked for the delivery note and...

Takealot / refund being held police case opened

Jan 02, 2019

SINCE DECEMBER NO REFUND HAS BEEN GIVEN, HAVE RESORTED IN OPENING A POLICE CASE FOR TAKEALOT. COM ZANDILE NCUBE Jan 2, 09:42 SAST This is a follow-up to your previous request #7622625 "Re: How to Log a Return" Awaiting Feedback ZN Zandile Ncube Reply all| Today, 8:42 AM Takealot...

Takealot / delivery

Dec 27, 2018

• Ordered on Sunday 16th November 2018 • All items showed as in stock • Delivery date showed 21st December 2018 • Items were not delivered on 21st December 2018 • Delivery date then showed 24th December 2018 • After many many emails and phone calls I was assured that my order would at some...

Takealot / failed delivery. [protected]

Dec 23, 2018

I have recieved all my other orders...but still not the umbrella. I must say...this is the first time that i am so so dissapointed in takealot. Speaking to so many diffrent employees and no one can assist. I dont want the credit i never requested a credit, i want the umbrella. I have twin...

Takealot / bad service

Dec 22, 2018

I must say, I'm extremely disappointed in Takealot. I've place an order for Christmas gifts on the 11th. According to them the parcel should have been delivered on the 19th. Needless to say this never happened. I phoned on the 20th. The operator promised to come back to me the next day...

Takealot / order: [protected]

Dec 20, 2018

TakealotI ordered the following on black Friday which was on the 23rd of November: 1 Round Kettle Charcoal Bbq Braai Grill (57Cm) W/ Ash Catcher And Thermometer Round Kettle Charcoal Bbq Braai Grill (57Cm) W/ Ash Catcher And Thermometer R 1170.00 Sold by Neux 2 Bright Star Lighting - Satin Chrome...

Takealot / order not being delivered as promised

Dec 20, 2018

So, I just had another disappointing interaction with Takealot. After i have ordered something and the delivery date to my delivery adress was scheduled for today the 20th December, i was told that my package won't be delivered to me today and it may not even be delivered on the 24th...

Takealot / late delivery and lies

Dec 20, 2018

Order #[protected] was supposed to be delivered on the 21/12. Received mail now saying it will be delivered on the 24/12 due to one item being late from their supplier. I know this is not true as all items ordered were in stock in JHB or CPT Takealot Warehouses. After calling the call center...

Takealot / refund

Dec 18, 2018

i bough 3 boxes of Premium Care Pants 44 from take a lot after 7 days without delivery, i cancelled, they only refunded me for 2, i was told 1 box was delivered to wendy, i dont know who wendy is as my order was supposed to go to wendy, i have been on the phone with take a lot for three...

Takealot / online

Dec 18, 2018

Good day i have a order [protected] that was suppose to be delivered much earlier but they waited on the hose now apparently the warehouse made a mistake and they decided to cancel my coil hose that is unacceptable i want my hose!!!it was a gift and you decided to cancel it without telling...

Takealot / my order number:[protected]

Dec 14, 2018

I ordered 4 products on Takealot on Black Friday which was the 23rd of November. I ordered a round kettle barbeque braai, 2 x bright star lightning and airpods. I ordered this items to give as christmas presents. Takealot told me that my order will be delivered on the 19th of December. I...

Takealot / no all goods delivered [protected]

Dec 13, 2018

Good day I ordered 2 folding tables. Order number [protected]. Only 1 table was delivered on the 12th of december??? The delivery guy said that they only had 1 and that the other 1 will soon be delivered. I immediately phoned the call center to inquire and received a mail back but have...

Takealot / delivery #[protected]

Dec 12, 2018

Good Day, We buy from Takealot nearly everyday. Our account is pretty big with them. We bought staff Christmas presents for our Staff which are going on leave from today. I have called since Monday the 10th Dec 2018 following up on this order because one of the items had a delay so the...

Takealot / disgusting service from

Dec 10, 2018

On the of November 2018, I purchased a kids bible ( Compact Kids Bible-ICB-Glitter Wings Beaded Jeweled Handle) The expected delivery date was the 7th of December 2018 as they were out of stock and awaiting stock. I then received an email 2-days before the 7th that my delivery date was moved...

Takealot / salton - 3-tier food steamer

Dec 10, 2018

Good Day Order Number [protected] I ordered a Salton 3 Tier Food Steamer on the 21/11/18 a gift for my son - when they received the gift and opened it there where only two tier baskets instead of 3 we were very disappointed please could i ask you if you could please provide the other tier... / order [protected]

Dec 09, 2018

I have paid for an order on 29/11 on 07/12 I was notified by Takealot that my order is cancelled due to no stock. Pathetic as I now have you pay a much higher price and pray for availability of the item elsewhere. To top thay thet wanted to credit my Takealot account how am I suppose to...

Takealot / disgusting service

Dec 08, 2018

On the 1 December I ordered and paided for my goods (6084577)excepting my goods to be delivered to me on the 6th December. On the 6th of December, I find out that my goods have been delivered to an unknown persons and this was done without any communication to me from the delivery company...

Takealot / order #[protected]

Dec 07, 2018

The TakeALot Delivery team called at 10am saying the driver was outside with my package When I went outside there was no vehicle present. They called again 10 minutes later to confirm my address, still stating that their vehicle was outside. So I went to check and again there was nothing...

Takealot / delivery of product - [protected]

Dec 07, 2018

My Package was to arrive 28/11 before 17:00 The Courier cam 17:06 and our offices was already closed. I called Takealot the next day advised that the courier should come before 16:30. I spoke to Rhianna who adivsed she will make a note to the courier company. I received an sms to reschedule...

Takealot / fnb takealot delivery team

Dec 06, 2018

I have received a call the FNB delivery team but I missed their call, so they sent an sms and gave me a number to call them. I have been trying to call them since yesterday morning 2018/12/05 and there has not been any form of picking up since. I do not know what to do from here if they...

Takealot / order [protected]

Dec 05, 2018

Good day I received a sms on monday, the 3 rd of december telling me that my parcel is on its way and I will receive it before 5 pm that day - nothing When I logged into my account the next day - I see the status is delivered and signed for! I did not sign for it neither received it! Now...

Takealot / poor service delivery

Dec 04, 2018

I placed an order with Take-a-lot and was advised that my parcel was out for delivery that morning. I then receive a text message advising me that my parcel could not be delivered with no explanation. I then logon to track my parcel and find no communication advising me or a concern or a...

Takealot / delivery of garmin fenix 5s

Dec 03, 2018

I ordered a Garmin fenix 5s rose gold on the 26th November, delivery took place on the 30th November just to have found that its not the watch I ordered. After I have requested a return and said I want my watch I ordered as there was stock, I still het an email to say there isnt stock of...

Takealot / order return

Nov 29, 2018

Bought a Cellphone from Takealot in August 2018 (Sony Xperia XA1 Ultra). The phone starting having problems in October 2018 i.e Freezing, speaker issues, whenever you on apps it would kick you out. Thus decided to return the order on the 30 October 2018. However on collection of the item i...

Takealot / order just cancelled

Nov 27, 2018

My order was in stock when I purchased and paid for it. The delivery status date updated today and stated it will be delivered on the 6th December. Only to see my order was suddenly cancelled and A gift voucher credited to my profile, no communication from takealot as to why it's cancelled...

Takealot / service

Nov 24, 2018

I was supposed to receive my order today but I didnt. When I tracked my order online it showed that they came and I wasvnot around. While I have been waiting whole day. Nobody called to say they were outside. Secondly I called them and a consultant dropped a call on me while I was trying to...

Takealot / products not received after almost a month from when they were paid for

Nov 21, 2018

After numerous mistakes I still haven't received a order I paid for almost a month ago. First the wrong item was delivered which was okay I can understand one mix up. Then when they eventually came to pick up the wrong item I was informed that I would only be getting one item out of the 4...

Takealot / my order is handled poorly

Nov 19, 2018

Hi, I did an order and then received an email that one of the books were cancelled as it was out of stock ([protected]). I was informed that my account will now have a credit. I replied that I don't want a credit. Please credit my credit card with the amount. I send this email on 14...

Takealot / refund policy when coupon has been used

Nov 16, 2018

We won't shop at Takealot again! Ridiculous policy when you use a coupon (R150 off R350) and need to be refunded. We ordered goods for just over R1000 and when it came to delivery (which is slow I must add!) one of our items (a fan) was missing. After numerous calls they finally let u...

Takealot / refunding a voucher

Nov 12, 2018

I had a voucher which I used to place an order, I never followed through with the order so it was cancelled. When I tried to use my voucher again it said that it had already been used. For 4 days Bandlakazi Mbolambi messed me around via email telling me over and over that my voucher wa...

Takealot / a rude driver who blocks the way in our complex

Nov 12, 2018

TakealotThere was a driver who came to make a delivery he blocked the way when a gate is opened he just sat in a car and opened a door, I opened the gate 3 times. He was wearing a take a lot golf shirt and his registration number is JKV532 GP and the car is a Daewoo the incident took place at 221...

Takealot / false advertising

Nov 02, 2018

TakealotI've been keeping a close eye on some of the ‘specials' that takealot punts and noticed that while the percentage discount changes, but it barely impacts the base price of the product. Over the last year for instance, the Taurus Hexa Striker automatic vacuum cleaner has been on sale for...

Takealot / lenovo laptop charger

Oct 30, 2018

I am very disappointed in takealot. I ordered a lenovo laptop charger of R246 plus R60 delivery which is R306. Firstly they packed the wrong product and had to cancel my order (Order nr #[protected]) and refund me. My refund took about 7 workdays and they only refunded me R246 and not the...

Takealot / delivery

Oct 26, 2018

Ordered a PS4 game which has a release date of 26 October 2018 (Order No: [protected]). Order was placed on the 23rd. Shipping to JHB Warehouse happened on 25th of October, but delivery will only happen on the 29th of October. The whole point of ordering from Takealot is so delivery can...

Takealot / parrot 16mm magnet map pins - black (pack of 25)

Oct 23, 2018

Hi, we ordered the Parrot 16mm Magnet Map Pins - Black (Pack of 25) from Take a lot order number [protected]. Delivered to us on the 22 October and ordered on the 10 October as per your exact description this comes in a pack of 25 but the box only had 21?? this is not on if you advertise that...

Takealot / customer service

Oct 22, 2018

Please refer to the following actions for replacement and return of my laptop: 2018-07-12 Bought item [protected] Laptop stopped charging and switched off when not plugged in. 2018-10-10 I logged a return (RRN-f61e-3f06) in morning and after speaking with Dell, I emailed Takealot to cancel...

Takealot / products and service

Oct 21, 2018

TakealotI ordered an Asus laptop ( order Number [protected] ), in January 2018. It worked perfectly until around a month after having it, it would randomly switch off. Even picking it up would make it switch off. I was able to return it, thinking it was one bad laptop from a batch. I returned thi...

Takealot / false advertising

Oct 18, 2018

I made the order for the Chromecast 4k (Paid R1, 549.00) 6 days ago and was told that It would be delivered on the 22nd October. I received an email today from Takealot that the product is no longer available from the supplier (PC Mart) to then go 2 minutes later and check online to say that...

Takealot / damaged product

Oct 17, 2018

I ordered some books via takealot. Besides taking nearly a month to arrive the one book arrived completely damaged. It appeared as if it was kicked around. This was a present I bought for my wife as an anniversary gift and now I can't even give it to her. The worst is the box was not...