Takealot
reviews and complaints

I ordered and paid for a Ringlight that was advertised with a tripod and remote control, which was delivered without a remote control, I returned the item in the very same packaging to them, and the second one was also delivered without a remote control. spoke with various staff members who are really not interested in helping and each time I need to go through the whole explanation again, I was given empty promises each time, and the staff do not even have the courtesy of coming back to me. This was my first time experience with your company, and I certainly will NEVER use you again.

I am utterly disgusted, disappointed and this has certainly left an ugly taste.

I want my refund asap as this was my Christmas Present from my parents to me: (I will not tolerate such disregard and false advertising.

I await to hear from you.

I am addressing this matter on my mums profile.

Larissa Pillay
[protected]

Huawei watch and scale sent back 03/02/2021 - I have witnesses and footage of the driver taking the parcel from me -04/02/2021 take a lot claim that the scale is missing - 15/02/2021 still no refund or communication from take a lot — I want my money back this is day light robbery?

I ordered a Tablet for my daughter, for Christmas.
she charged the tablet once and when she wanted to charge again, the tablet
doesnt even want to come on.
We check it is not the charge, but the tablet, it self

I bought a camera stand that says 6 weeks delivery yet they have stock for R9 more of the exact same product. What do they bother with the advert for the 6 weeks delivery. Now I'm screwed as I have to wait 6 weeks NOT COOL the managements is as bad as the ANC no brains and incompetent. There is no takelot complaints or any contact to talk to anyone They pathetic

its really disappointing how incompetent take a lot is, I order a monitor to the value of R2000 instead they delivered dog food, how pathetic is this?

I phoned customer care, and I had to call 3 times, as every single time I was dealing with incomitance.

the next day I returned the Dog food only to be told that the system does not reflect my order, and that the dog food will be sent back to cape town, once cape town receives the dog food only then will they process the return and sent my actual order from cape town to Port Elizabeth and that I now had to wait another week for my order.

they think its a joke when I tell them I have received dog food, its not a joke its incompetence.

they advertise convenient shopping! but this so called convenient shopping has only caused me inconvenience.

how do you accidentally sent dog food instead of a computer monitor? do they not do checks? its pathetic!

To whom it may concern I returned a parcel on 3 february 2021 I have footage and a witness as to what was returned - on the 4 february 2021 I receive a email stating I never returned the scale which was part on a bundle watch and scale one unit. This is not true as the bundle was in the parcel sent back? Since then all I get is that they are looking into it and will advise? It is now the 10 february 2021 who gives take a lot the right to hold back my money? I am not a dishonest person and refuse to be treated this. I want and deserve a reply urgently please.

This is unacceptable, I have contacted TakeAlot LAST WEEK MONDAY
About this issue of them delivering nothing of what I actually ordered and then TakeAlot refuses to do anything about the mistake THEY HAVE MADE.
They then force the customer to run after tem, spend more of your money and time for them to do anything at all. This is not how you conduct business.
I would accept their apologies, but it's only lies, all I got from this lot the last week is apologies with no action at all. I STILL do not have the item I PAID FOR, and would never get back the time and money spent chasing them to fix their mistake.

Some time back I bought HP toner from takealot and I am their regular I dont have a date but surely they have it in their system. Today when I open the toner it was HP compatible laser but I paid R1000 plus for it. I paid for original and I get [censored] product. I have been using takelot for few years now and never received a poor service like I did now. I want them to come and collect this thing of theirs and refund my money

Reference: RRN-f72f-825e

Good Day to you,

Trusting you are well and keeping safe.

Today is a very sad day seeing that I was left with a red face as the item I received intended as a gift to my wife was not the item ordered and paid for! I would appreciate it if you can collect this item and send me the correct Fitness Band as ordered as a matter of urgency. I attach photos of the item ordered vs the item received hereto. Please assist urgently in correcting this mishap!

Thanking you and enjoy the rest of your day.

Kindest Regards,

Manie :)

I opened the blender today for the first time to use it and it does not switch on and I never used it before because it was December. Please I request a refund because I won't be sure whether the new one will work, I am very disappointed bin the service and product that I got from you that is not even in a working condition it is not fair.

I ordered a GMC Air Purifier for R2, 799.00 in December After testing the device it did not meet my satisfaction and I logged a return the same day. 2 weeks Later it was collected by an appointed Courier company utilized by Take A Lot I asked the drive who collected the Air Purifier for a receipt to which he replied we do dot issue receipts and proceeded to stick a bar code sticker on the cooler as well as a Hard drive chassis I was also returning. The hard drive was refunded back into my account but not the cooler. I have been trying since early January to get my refund and each time I am given a different story by 5 different staff at Take a Lot ( namely
Zuko Blou, Kauthar Karriem, Lawrence Toyi, Zoe Anderson and Bandlakazi Mbolambi) Today I receive a email stating that the Item was NOT collected and that I must make arrangements to have the cooler collected. It is now obvious that someone within Take A Lots organization has stolen the item and now it lands on my lap as to sort this out. How I ask, does a company this big collect goods from clients homes with no proof of receipt ? I am now at risk of losing R2, 799.00 because of their incompetence. I advise all future Take a Lot clients to INSIST on some form of receipt when having goods collected My Return code on this item is RRN-3882-4fd6 When I ask for contact details of upper management I get no response

I ordered a ring light on the 12th of January 2021 and finally got my order today. It was said on the description that I would get a LED SMD Ring Fill Light, cellphone holder, USB Plug and a Tripod but upon opening my order there's only a Ring light, a Tripod and a damaged caple. No cellphone holder. How do I even work with such? Is it possible if I return my order or just get a refund?

Dear customer service people,

It is very much disappointing to receive this kind of email telling me that you are cancelling my order because you did not receive payment. I really wonder as to where did this payment go to as indicated by this email of Thursday the 14/01/2021 12:24 as indicated below
Order Number: [protected] Estimated Delivery Date: 2021-01-27

Hi Nobuhle,

Thank you, we've received your payment for order [protected].

Your order is being processed and your estimated delivery date is Wednesday, 27 January 2021.

Once your order is ready to be delivered, you will receive an SMS notification confirming your scheduled delivery date.

Manage Order

Regards,
The Takealot Team

Order Details
Deliver To: Nobuhle
11 Cyclamen Terrace Sea Park
Port Shepstone
4241
Estimated Delivery Date: Wednesday, 27 January 2021
Delivery Method: Courier
Items in this order
2 Thermometer Infrared Forehead Non-Contact Handheld Pack of 1 Dikang R 670.00
Sold by The Venda
1 3Ply Disposable Surgical Face Masks - Pack of 50 R 77.00
Sold by Vape Supply (PTY) LTD
1 Oximeter Medical Finger Pulse Oxymeter - Oxygen level Monitor R 345.00
Sold by Superpharm Agencies
Subtotal: R 1092.00
Shipping: R 0.00
Total: R 1092.00
Manage Order

Need help? Find the answer here

Good day

My complaint relates to Takealot (South Africa).

An/my order [Order #81611403] placed and paid for on 21 Dec 202

In return Takealot had taken my money and I had then paid for the item
VAT was charged

In turn TakeaLot had submitted to deliver the item in a few days

The items ordered were Vitagen (dog food) & Chivas (whiskey).

When I checked the order detail on the TakeaLot website, on the 27th and the 28th, both the items were to be delivered on the 28th. Note that on the 28th at midnight alcohol could by law no longer be sold.

When the gentleman arrived with my delivery on the 28 Dec-2020 only one item was provided, which was the Vitagen (dog food).

He, to his credit, noted that only the one item was in transit, yet the website had shown both items deliverable and the company had undertaken to fulfill this obligation, he said he will follow up.

I did not to cancel or for a purchase-re-credit but wanted a refund.
No communication to this effect was forthcoming neither was any mention was VAT or interest relayed.

My funds were deducted on the 21st of December and interest should be paid at the mora rate notwithstanding (with refund) that my partial so-called free delivery was nullified is also tantamount to negligence, as TakeaLot did not communicate or fulfill their obligation, where-as my funds were taken and had I not had the wit to raise this topic, I would have been penalized with no compensation for the haphazard inconvenience.

In terms of the "Advertisement Code of Practice", I quote:
Section II, Clause 4.3.2 reads: "The advertiser should be ready to substantiate any claim he makes as to the value in cash terms of goods offered by him at a lower price or free; and any saving to the consumer claimed to result from the offer of goods at a price lower than their actual value"

I undertook to this submission.

Furthermore, I draw you attention to the Consumer Protection Act, Sub-Section 2.2.4
Responsible Disclosure:

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the "CPA"). serves as an acknowledgement, by the user, of a fact.

Additionally, note Addendum 5, sub-section 5.1 of the above-stated Act notes:

Conclusion of sales and availability of stock
You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Takealot, Takealot will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, Takealot will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.

No communication, I did not ask for a re-credit and the order was automatically cancelled. No refund

Notably, funds were deducted on the above-stated date.
By undertaking this accession, accepting a possible price change, I had taken ownership bu purchasing the product.
The fact that TakeaLot created a false expectation, deducted by fund and did not communicate warrants compensation.

I feel a fair variable compensation, considering lockdown, would be a free bottle of Chivas (which is not contravening any legislative Act, as the Act relates to sale of alcohol and is also not limited to purchase abroad) would be just compensation.
Or a voucher of similar value with free delivery.

Looking forward, in earnest, to your response.

Regards, Say well.

Zee - [protected]

I am very disappointment with the service from takealot. we had to return an item that was purchased. The item (tablet) was taken in and the return was rejected (they needed my Google email address and password) which i felt was unacceptable in view of information privacy. The Tablet is defaulting was a factory reset, which is clearly a problem. We are waiting over 3 weeks to receive the item back. this is becoming very frustrating. we have called over 8 times. each time we speak to a different person. They promise to return the item and we have still not received our item. this is beyond ridiculous and unacceptable. They don't even know the whereabouts of the item. we have even offered to collect the item from their office in Durban and we still don't have our item back.

I logged a return for my laptop on the 17th of November. They picked it up the next day. The problem I'm having is that they have a 21 day promise/promise that states that if 21 days have passed from the date to logged your return and your item haven't been replaced or repaired then they would be in contact to see if you would rather recieve a credit/refund. It's now been pass a month since I logged the return. My laptop haven't been repaired and I was not credited. They now telling me that they gona send my laptop back to me. Its frustrating me. I phoned so many times but I get the same reply. No one seems interested in helping me. The communication is [censored] and pathetic. One of the assistants cut the call while I was explaining the issue to him. I dont think I'm gona but from them ever again. And I suggest others not to also buy from them. They make you beg. They treat customers like [censored] and have no idea what they doing. They make promises but dont deliver on them. This is one of the worst experiences I ever went through, had to wait for a month only for them to tell me that they returning back my item. Its [censored]! The warehouse needs to [censored]en wake up!

Why does an order PLACED, PAID FOR AND SHIPPED before lock down get sent back? This transaction was CONCLUDED before lockdown.!
It had been concluded and dispatched, and you took it upon yourselves to flippen send it back. It had already left on its way to me. Seriously! The lockdown came into effect at midnight well after my package being shipped. Please resend. First in time is first in law. You can't bloody backtrack.

My order is [censored]ing late and I have no [censored]ing idea where and wen it's gonna come because ur [censored]ing tracking orders [censored]ing sucks and I am so fed up at this point first you tell me it's coming early on the 17 instead of the 21 and the i waste the whole day waiting for my order and it never came and then I want to know where my order is and there's no way of contacting anyone to get information I have to speak to some [censored]ing automated [censored] on the call line and he couldn't help me get my [censored]ing product so sort your [censored] out

I ordered 3 products from Take-a-lot over the Black Friday weekend. When I checked out and before I paid, I was taken to a screen to choose a free product, I chose a cheap chinese headlamp as the free gift. I thought that I would give this to my father for his birthday which was in a few days. When my order arrived, there was no packing slip, the box had one piece of tape to seal it closed and the delivery sticker and barcode sticker were placed on either side of the tape. The box contained 3 x items. 1 x of these items was the free gift, the headlamp. The other 2 x items are those which I had paid for however the 1 x item I had paid for was missing. I complained to take-a-lot. First they informed me that if the box was not damaged, they would not be held liable. I complained further, sending them pictures of how pathetically the box had been sealed, etc. I also sent them pictures of the free gift which had 2 x sticker barcodes, the label of the product which was missing and another barcodes sticker. Now take-a-lot has informed me that I must return the free gift (which I have already given to my father for his birthday), and they will then replace the missing item I purchased but never received. This is blatant theft... I paid for a product which never arrived and take-a-lot has refused to acknowledge that the product I paid for was not delivered to me. This is disgusting behaviour on the part of take-a-lot. It is theft, they have stolen money from me.

I am extremely unhappy with the product which was used to replace my order. First of all the price I paid was higher than the replacement and the only reason I ordered this specific paint was because it was for nails and paper. They do not tell you they have changed it, they just send whatever and what must I do as I live in Mozambique and its difficult to return. Also now its too late to get it for Christmas.

Secondly I scheduled a return of a product over a week ago as it was the wrong one and want to swop for correct one and still its not been collected!