Menu
CB Restaurants and Dining Taco Cabana 700 N Loop W Fwy, Houston, TX, 77018, US
Taco Cabana company logo
Taco Cabana
reviews & complaints
Taco Cabana company logo

Taco Cabana

700 N Loop W Fwy, Houston, TX, 77018, US
Learn how the rating is calculated
3 complaints
File a complaint Write a review
Phone number
Working hours
Mon
6:00 am - 10:00 pm
Tue
6:00 am - 10:00 pm
Wed
6:00 am - 10:00 pm
Thu
6:00 am - 10:00 pm
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
6:00 am - 12:00 am
ComplaintsBoard
Y
1:48 pm EDT

Taco Cabana - Employee "duo scam"

On June 8, 2023, at 4:47 pm, I placed an order at Taco Cabana for a Ground beef pizza priced at $5.00 and two chicken tacos also priced at $5.00. However, when I reached the window, I noticed that I only received one taco. When I questioned the employee about the missing taco and why I was charged for only one instead of two, she responded, "You didn't say Duo." I requested a refund and asked if I could start over with my order. Her response was, "NO, we can't give you a refund, and we can't take the food back. Next time, make sure to say Duo."

The term "Duo" was not mentioned anywhere on the menu, and I was unaware that Taco Cabana trained its employees to manipulate prices in this manner. Consequently, what was supposed to be a $10 meal ended up costing me $15.44. When I mentioned that I would contact the corporate office to address the issue, the employee dismissively replied, "Go right ahead and call them. I bet next time you'll say 'Duo'. If this were your business, how would you like it if a customer tried to take advantage of you? Say 'Duo' next time, and we'll understand what you mean." I had no idea that I was engaged in a game with a rude and unprofessional Taco Cabana employee, who found it amusing to scam me out of my money.

The order numbers are 44822 and 448124. The location is in Houston, Texas, zip code 77018, on N Loop W.

Desired outcome: I would like my order redone, and an apology from the employee for being so mean and rude for no reason and thinking it was funny. If I was a white woman she would have never treated me in that form.

Read full review of Taco Cabana
Hide full review
ComplaintsBoard
R
9:30 am EDT

Taco Cabana - Food

Went today to pick up 2 tacos chorizo w/egg, chorizo w/potato, extremely greasy, grease dripped right thru bag, very sloppy. the chorizo w/potato was the worse, pieces of potato and a huge slab of chorizo right on top, and cold. The grease went right thru the bag and stained my car.

I have pictures to show. I tried scanning the barcode to tell you my experience and that's not even working.

Desired outcome: I'd appreciate a response.

Read full review of Taco Cabana
View 0 more photos
Hide full review
ComplaintsBoard
C
12:45 pm EDT

Taco Cabana - service

I stopped by around 11:30 on Saturday 09/28, purchased a Beyond Meat bowl and asked for a margarita. The cashier refused to serve me because she said that the resultant did not serve drinks until after 12 noon. She spoke to another employee who confirmed they could sale alcohol as long as I bought food. She never apologized nor offered to saw me a drink even after being advised by her co-worker. She also gave me someone else's food.

Read full review of Taco Cabana
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.