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Taco Cabana
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1.3 207 Complaints
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Taco Cabana complaints 207

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P
9:19 am EDT

Taco Cabana Bad service this morning .order #297940

I ordered 1 taco this morning and I was forced to wait for a bunch of tacos for customers behind me to be made. I was so excited when I finally got up to the window, after sitting there for 10 minutes, then I was made to wait another 5 minutes because no one would come to the window and they were making orders for people behind me.

I go to Taco Cabana quite often because I love the food and it is very disappointing to me that I have to choose to find somewhere else to go, because the way your employee spoke to me is completely unreasonable and I will never go there again.

Desired outcome: Retrain your employee

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D
9:22 am EDT

Taco Cabana Bad Food

I go through the drive thru on my way to work and i always get the same thing. 2 bacon and egg tacos and a large caso and chips. Always good. This morning different story! First it was a different crew working than usual.
i got to work and my tacos were cold and the tortillas looked old and they were cold. And the chips that i got with my caso, were very stale! I mean bad! Like they had been left out all night! I had to throw them away! I won't be going back!

Desired outcome: Talk to workers about being lazy!!

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J
9:45 am EST
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We walked in and it was snowing so I'm sure the employees are already upset but the woman at the counter was so rude. She was very short and when we ordered coffee she just said it's not ready yet. Nothing else. And we said we would wait. She made a face. And was overall short and rude. If they are short stuffed I understand her frustration but it is not...

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N
9:19 pm EST
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Order#170282 @1:54 pm 12/21/2020. A cook at the grill was scraping the grill with a long tool that looks like a broom. The grill next to it had my qsa cooking she touch my food with her hand patted it and put more tortillas on the grill with the same gloves that she was cleaning the grill with and touching everything in there. Eew and touch my food. The...

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A
2:01 pm EDT
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Many issues - here are 3- 1. I work for favor - the app shows that if we ask for can coke we're supposed to get one for our customers. This location - stated they couldn't do it because there were no key on the register for it showing a can coke. I explained to to them I was with favor and they were so rude... I asked for a manager and they said none wa...

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E
9:37 pm EDT
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I visited the Taco Cabana store in Dallas Texas at 15239 Montfort drive on Saturday April 25 around 7:30pm. I ordered through the drive thru. No one at that location had on a mask or gloves. I called when I left to talk to the manager and he continued to argue with me that I must Have dialed the wrong store. I know I had the right store and he gave me the...

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N
1:16 pm EST
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Hello, My name is Nita Robinson. My grandson and I went to eat last night and I thought y'all were closed because no outside lights were on, so we drove oon past it but saw people inside so we turned around and went in to eat . We ordered 04 bean and cheese tacos and a bowl of chili. Well we got our food and the Chile was barely like warm.i went up front...

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Y
7:31 pm EST
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I stopped going for two years and decided to try them again tonight 12/08/2019. Once again order was wrong. I called and asked for the manager to tell them that my order was wrong, he asked me what was he suppose to do? Yeah I won't be going back to this location ever! Check the online reviews for this location. There is definitely a problem with management.

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T
9:04 am EST
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11-21-2019 @ 632am . I went to Store #20259 yesterday around the same time and ordered 3 breakfast tacos. the person that took my order gave me a senior discount, without having to ask for it.. (I'm 73 years old). Today I went to the same store and ordered the same thing. After my order was placed, I looked at my receipt and noticed that I didn't receive my...

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G
9:42 am EDT
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I placed an order for a work event for two dozen breakfast tacos for pickup at 0730 on 10-30-2019. 1. I arrived at 0720 to pick up the order (a little early). I saw my order sitting on the counter already completed. The door stated that they opened at 0630 hrs. Why was the door still locked at 0720? They saw me and wouldn't open. 2. The motioned me to go...

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E
4:54 pm EDT
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10/26/19 @3:08pm Order #381290 Employee 113590 Mary. Although the person that took my order was not a girl named Mary it was a young man. He was obviously untrained, but that's okay oh, he was in training, I guess. I don't know how you stay in business. It took 17 minutes to get me hey Cabana sampler and there were only two people in the entire restaurant...

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H
4:12 pm EDT

Taco Cabana service

You all have to fire everyone here and just get a new system and new employees. I've been sitting at this window for 16 minutes waiting for a cheese quesadilla. I don't understand how it takes his long to make food every time I come. People are walking around in there at a snails pace. Is there a manager? If so, how are they allowing a business to run this way. Also, I just want to leave once with the correct order.

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C
11:18 am EDT
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College Station Location: This morning I went to the drive through and was met with a obviously frustrated and short fused worker. I porceded to place my order when she interupted and said "why dont you just come inside". I asked if something was broken. I could hear the mic clicking on and off but nothing was said. She ignored me... after waiting a few...

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J
6:52 am EDT

Taco Cabana bj

I am a employee at taco cabana I rarely ever call I I do the drive thru, front counter and line all at once, and any time I am sick or have a appointment I have to go do my bosses never care if I'm sick and throwing up to diarrhea and shouldn't be around customers and the managers never think about the employees well being or the customers well being the general manager we have her name is beretta Jones and if she had her way she would have people that are throwing up with a flu working because she doesn't want work., she wants to talk about getting drunk and her "bar life" completely inappropriate conversations for work., I have been throwing up have had other symptoms as well like diarrhea headaches and weak body (etc.) Well my general manager bretty Jones told me yesterday to take some imodium and get to work that she didnt care if I was sick or not., there has to be someone who cares about there job at taco cabanna to where they care about there employees because bretta jones does not care about the restaurant, her customers or her employees and as a fellow employee that is truly a hard worker I would like to ask if the main bosses to do something about this

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T
6:59 pm EDT
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I placed an order in the Drive thru line for 1 pound of Chicken Fajitas and a small Chicken cassafilla. The Caass. was ok the Chicken Fajitas was not. I got more peppers and onions and than Chicken. In fact I thinks the order was less than 3/4 of a pound. There weren't any plastics ware and more inportant, there weren't any sour cream, lettuces or quamole...

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H
2:39 pm EDT
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I have used the online order service on numerous occasions at this location, and it never fails. I wait forever to get my order, no matter how big or small my order may be. Today just topped the cake for me. I waited nineteen minutes to get my food. I placed order [protected] at 12:47 pm & did not get my food until 1:06 pm. This is ridiculous. The manager...

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D
1:49 pm EDT
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We have come here Taco Caba 5242 N. Lamar, Austin, TX many times. Every time we experience extremely long line. The wait can be 20' before we could place an order. Worser than the long line, we always experience a TRASHY SALAD BAR. Many containers in the salad bar are empty. The rest is yucky. TOTALLY DISAPPOINED This time, we decided to take some picture...

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D
12:13 pm EDT
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I stopped by this morning 10/10/2019 to get two boxes of breakfast tacos for my office. I asked for the way Taco Cabana makes them. Nothing extra. I was told I could no longer order at the drive through. I needed to go inside. There were several issues: 1. Staff sloppy and cold . Absolutely no recognition of common courtesy. 2. 25 minute wait for order...

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A
6:39 pm EDT
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After asking the cashier TWICE how many pounds of meat was in the medium dinner and her reply both times was 12. You get 12 tortillas in a medium, 16 oz rice and 16 oz beans - 6 with the small, I knew it was pointless to continue trying to understand. I ordered a medium steak fajita dinner to go. After unpacking the meal, I was given a combination steak...

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C
12:45 pm EDT
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I stopped by around 11:30 on Saturday 09/28, purchased a Beyond Meat bowl and asked for a margarita. The cashier refused to serve me because she said that the resultant did not serve drinks until after 12 noon. She spoke to another employee who confirmed they could sale alcohol as long as I bought food. She never apologized nor offered to saw me a drink...

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Overview of Taco Cabana complaint handling

Taco Cabana reviews first appeared on Complaints Board on Aug 16, 2007. The latest review Employee threats online was posted on Dec 15, 2023. The latest complaint bad customer service was resolved on May 07, 2019. Taco Cabana has an average consumer rating of 1 stars from 207 reviews. Taco Cabana has resolved 16 complaints.
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  1. Taco Cabana contacts

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  3. Taco Cabana address
    13455 E Freeway Service Rd, Houston, Texas, 77015, United States
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Taco Cabana Category
Taco Cabana is related to the Restaurants and Dining category.

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