Taco Bell
reviews and complaints

I am Native American, my friend is African American. We both went to Taco Bell for lunch. No one was in line, so I went to the counter to make my order. When I approached the counter, the African American employee ( who was behind the register) took two steps back away from the counter and crossed his arms. He had a VERY angry look on his face... Equivalent to someone wanting to punch my face in.
I didn't know what was going on so I greeted him and asked if he was going to take my order. He stepped towards the register and took it. He kept that look on his face the whole time. His customer service wasn't service at all.
Afterwards, my friend ordered her food. He was VERY VERY nice to her, and even gave her a 10% discount!
I brought the employees behavior up to the supervisors attention. The supervisor also pointed out that the employee over charged me as well.

He SAID the guy would be felt with accordingly, but who knows! Racism is soo strong here in the Bible Belt!

We won't be going to THAT Taco Bell ever again.

My brother & me visited Taco Bell store to have lunch & it was the greatest shock of my life. We come from religion which believe in high religious values & are known throughout the world for our respect and care to the smallest of living things. Yes we are Jains & are pure vegetarians
We Jains, take utmost care walking into any restaurant to ensure that the quality of food served is pure vegetarian and cooked with the greatest level of hygiene. The first time I walked into Taco bell, I got to know that they have a separate kitchen – for preparing Veg & non-veg food and that’s when I realized that I can trust and eat my meal which will be pure vegetarian. With the same trust I have been eating my meal from taco Bell atleast for a yr now. But last time it was a mental trauma.
I had ordered for a Vegetarian Mexican pizza (along with other items) & found a piece of chicken in my food. To add on you have a big bold green mark printed on the box of the food served to fool people that it is vegetarian. FYI, do you know who brought out this concept of differentiating the red mark as non-veg and green mark as veg food in India? It was we Jain’s who had requested the Indian Govt to bring out this measure so that people like me needn’needn't go through the ingredients every time we eat our food.
I have been trying hard to get over this, but I realize that I am in deep mental agony. Taco bell has hurt the sentimental values of me & my religion and is solely responsible for my pain and distress. You guys claim to have separate kitchens, display big talks of nutrition values, social responsibility & what not, is this just a marketing gimmick?
You have no idea how badly you have hurt us in our religious values and how disappointed we are by this careless, non-professional and disgusting behaviour of Taco bell. Hence, I have decided to take this seriously & make people aware of how companies of your stature come to India and setup food joints and lack the basic Hygiene standards and has no right for such careless & unacceptable attitude delivered.

I used to love Taco Bell. I haven't eaten it in months because...
I was washing the windows there one day. One of the employees was waiting in her car for her shift to start. Suddenly she comes running up to the trash can just outside the door, hand to her face. Dripping from her face is what I'm pretty sure was snot. More snot than I've ever seen in my life. After this happened she came inside and started handling food without washing her hands. Disgusted and never eating taco bell ever again

Spent close to 20$ worth of Tacos and nachos only to get home and find not one order was correct. I told myself I would never go here again since the last time they gave me the wrong food (its every single time). So I call and the manager says to come back and they will fix it. So, I get home with my SECOND order only to find it to was wrong. Manager was not friendly or apologetic at all. I would have went back a third time but its pointless. By that time their spitting in your food. Grrrr

So dining at Taco Bell on Pecos, Store # 000165 in Westminster Co. we received all of our order fairly quickly about 10 min to make it out. I don't mind waiting as long as my food is made fresh. But the crunch wrap was completely soggy! It had to be sitting a very long time! So I asked nicely if I could get a new one, the cashier William B. looked at me like I was crazy, walked partially out of sight, laughed and said yeah just give her that. Then turned back to me and said just a minute. Not sure why I didn't take it as a bad sign, maybe having faith in Taco Bell was to much to ask. Well 2 min later I revived what I can only describe as a reheated crunch wrap. I am guessing it was the same one I received before just stuck back into the grill press. If you have any common since you would know that once a taco shell is soggy no amount a reheating will un-sog it. It made me feel nauseous and with the comment that was made left me questioning if they may have done something to it. I only made it through maybe 1/3 before just throwing it away I would rather starve then eat crap, It was gross, nothing like normal. I will never eat at the Pecos Taco Bell again and will highly discourage it with everyone I know!
My Family loves Taco Bell, normally we do not eat here. But at the location on Washington and 84th ave. They are great, if we ever have a problem which is very rare but happens, They are super nice and always go out of their way to fix it! Go to eat at the 84th one! I highly recommend them! and they are super clean, unlike this place!

Well for about the last two months this location of this taco Bell has gone down hill. My husband and I go through there off
and on and when we do. Some times we will get the wrong food, or they will forget to give us our food. I have gotten soft
tacos and get them home and they are ice cold. We only live like 2 minutes from the resturant. Well Today I went through
there march 7th 2013 ordered myself a Nacho Bell supreme without the tomatoes. Got them home and sat down and
started to eat them, the chips were stale. Stale gross. I couldn't wat them. So why Am I writing you? Well I really think
someone needs to go there and check them out. I've tried going back with my food and I get treated rude. So I stopped
going back. I just think they need to be investigated there. Something is going on and it isn't all that good anymore.
Thank you for listening to me.

A bean burrito is one of the few things left that you can buy for 99 cents. Ok, so I like to add sour cream. That's 30 cents extra, and as long as they actually remember to put it on, I don't mind paying for it. Today I asked to add lettuce as well. I figured it would be free. Well, I get my bill and my food and drive off to eat it and find there is less than a teaspoon of lettuce on it and an added 30 cents on the bill! So I was charged 60 cents extra to have a tiny squirt of sour cream and a barely visible addition of lettuce. Had I paid 30 more cents, I could have forgot the sides and just had 2 whole burritos! Kind of ridiculous, huh? It was even worse, because they gave me less of everything else that is normally on the burrito to add the other 2 items. Look, if you are paying to ADD something, you should not be SUBTRACTING other items. It is supposed to have more bulk with lettuce added. It looked like it had been shrunken. What a disappointment.

I had a very horrible experience at this business. The employees were very rude and literally accused me of lying to get sour cream on an order that they messed up! I was outraged! And the restaurant was very nasty and unkempt. There is no way that I will ever bring my business there and I would advise you to do the same!

My husband and I went to Taco Bell in Prairie Center, Brighton, CO for dinner tonight and it was very cold inside so we decided to eat out on the patio. While my husband waited for the food I took the drinks and condiments and went to sit down. There was a good size Eye bolt sticking out of the concrete between the door and the table I was walking to but I had my hands full and the bolt was turned sideways from my view making it harder to see. I caught my right foot on it and it threw me forward on my left. It hit hard on the concrete and my left arm caught the chair in front of me. I pulled some muscles in my back and arm and was very shook up.

A young man who works there was at another table and heard the noise and turned to see me trying to get things picked up. came over and offered to help. He proceeded to tell me that he had fallen the week before and had hit his face on the concrete and that they were supposed to come and take the bolts out. (There were actually two of these on the patio. they were for holding down the tables and to try and keep them from being stolen but two sets of table and chairs were missing.) BTW this was also after eight o’clock in the evening and it was dusk.

I went back in to tell my husband and to talk to the manage and she didn’t want to stop making taco long enough to talk to me and then she tried to talk to me from her station while I was on the other side of the counter, It was noisy in the store plus the vent noise and I am hearing impaired! I am also 60 years old.

we finally got our food and we went to eat and asked the young lady on the front to let the manager know we we outside eating, Thirty minutes later we went back inside and she still was trying to reach her district manager. She took my name and number buy refused to give me any corporate phone numbers. They knew they had a dangerous situation and did nothing about it. they could have placed a chair over it to keep their customers safe. While we were eating an employee came out with a mallet and bent the eye bolt over making it less visible and still a hazard. We did take a picture of the bent over bolts.

To whom it may concern I joyce Johnson have worked threw taco bell for about a year a couple of location's my experience has been horrible... I had originally came from columbus ohio I worked at the Taco Bell in grandview... My experience there I was sexually harassed by my boss there I reported it to corporate nothing was done I was told to try to go to another store and tell them our store was closing. The corporate manager penny said I didn't have enough proof so I done what she told me too. Later to find out after moving to lexington ky my boss was fired for sexual harassment. I had started working at the taco bell on nicholasville rd I had notice there were alot going on in this store as well. I started working alot of hour's to notice I wasn't get paid for it. I asked my manager to look into it he hollers I'm wrong and he ant looking into it and get the F out of his office.. I told he I had came in other 's shift and he told me prove it. My manager totally treat's his employee like crap and it seems their to afraid to stand up to him. I also know my manager has been under the influence of alcohol. After that had happen I had a couple day's off I had went threw the drive thru my friend that was working there was going to pay for my food until we got paid on that Tuesday. Come to find out he had cashed out on a manager's discount that I had no ideal he did that until I get a phone call from my my manager karl saying I'm fired with no warning no write up no nothing... So I tried to talk to Charles the area manager and his reply was i ant got time for it... Iam asking for your help to resolve this matter as soon as possible.
Thanks alot
Ms. Joyce Johnson
Contact me
[protected]@rocketmail.com
[protected]

I was in the Taco Bell on 320 W New Circle Rd, Lexington, KY 40505 at approximately 3:15PM May 3, 2012 where I ordered a XXL Grilled Stuft Burrito for $4.99 a small Mt. Dew and a kids taco meal. I had ordered these years ago and was unaware that there was beans and guacamole in them.

Upon inspecting the sign I noticed the beans in the picture and asked the cashier to please keep the beans off after apologizing for my error. The response was not friendly but efficient. Looking forward to my burrito, I opened it up to add some hot sauce and then noticed the guacamole in it, which I despise. I went to the counter and apologized again to the same cashier and asked for one, without beans or guacamole please.

She went and got the shift leader (who’s name I did not catch)She stated this would be the third one I ordered and I should be aware of the ingredients before ordering, with a very nasty tone. At that point this shift leader (who should be better trained in Customer Service) really made me feel stupid because I did could not clearly see the small ingredients on the pictures.

I then simply requested my money back for the burrito, brought my receipt (as requested by said manager)to which she then handed me a $5.00 bill. At this point I was furious at the indignant attitude I was receiving from this Shift Manager. I requested she refund me the entire amount of my burrito $4.99 + 6% sales tax. She then began arguing with me that would be correct as my total for the meal was $10.58.

I asked her, as politely as possible, to get a calculator and multiply 4.99 by 6% to see the total and she STILL insisted she was right. She finally relented as the Assistant Manager arrived and she handed me a total of $5.25, which is still incorrect but what’s .05 to having be in your restaurant haggling with an inept Shift Leader.

I can assure you I will never again visit that location again and will certainly advise all my friends and co-workers to not visit that location either.

When we went into this store we were greeted, but the speed of our order was relly bad. We watched at lease 6 other people come in and order and they received their orders long before we received ours.
After awhile my wife went to the counter to ask about our order and, and watched as it made the girl in the prep area get mad. She was told they are going to make your order now.
We was wanting to eat in the store, but when we received our order it was bagged and made to go. This is not a big deal, but being treated in this fashion was uncalled. We should have received our order in a more timely manner, instead of being made after 6 or more orders were made and served before we received ours.
Customers is what make the business and if one is mistreated or treated in an uncalled manner, it only takes word of mouth and can cause others to think twice about returning to this store or company.
Without notifying the Company of wrong doings or treatment the problems can not be handled and taken care of. Employees do need to understand that without the customers, the business will not survive, and they will end up without a job.

I just got done working a 12 hours shift and wanted something quick and filling. I stopped in at the Taco Bell in Portage Indiana and it didn’t appear to be busy. I ordered the $5 box special and my wife ordered a meximelt. The time on our receipt says 6:27 and we got our food at 6:43. The lady behind the counter (who appered to be stoned) must have put the order in wrong because we ended up with a pizza instead of the meximelt and the burrito I got was cold and looked like a pile of s&!$. What is it I paid $15 for again? I have never waited that long for fast food and will never come back to the Portage Taco Bell.

So I’ll start off by asking, how many times have you said, “Ok, I’ll give it one more try.” This was what I was telling myself as I debated after what to eat after a long 14 hour shift with not many options out there. I had been cheated by taco bell at numerous occasions for the lack-of-meat in…well…just about anything I ordered and vowed never again, only to find myself at 10pm standing in front of the archaic lit sign telling myself it would be a mistake. It was. So I decided to try the XXL Chalupa and a taco to subdue my apetite. I got the items home and I expected the box to be way bigger than the XXL Chalupa, not surprised.

I expected it to be not as big as advertised. It wasn’t. HOWEVER, when the amount of meat in my XXL Chalupa is the same as or less than a regular taco, NOW I have a reason to complain. It’s pitiful and false advertising. They only do this so you pay more and only get a vegetarian pita sandwich instead. What’s the deal, it’s not even 100% ground beef and only enough to pass food standards at that. So don’t be fooled by this campaign to boost the Taco Bell corporate fat cats by advertising something that’s not. I wish I could submit pictures to show proof.