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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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Newest Taco Bell reviews & complaints

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K
7:21 pm EDT

Taco Bell service!!!

I love Taco Bell! Always have, but oxford Taco Bell is ridiculous! I spent an hr in line today just like I always do! The food is just ok, but it doesn't matter if when I get it it's cold and soggy. Every time it's like this! I've actually never complained on one of these things but it's too much! The wait is ridiculous and the service is POOR. It's not fast food if it takes an hr AFTER I've paid to get my food.

Thanks!

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E
11:32 am EDT

Taco Bell drive through orders

Hello, I wanted to bring it to someone's attention that today was the third time in a month that I have ordered at the drive through and once at my destination noticed the my order was not correct. On all 3 occasions, I ordered 2 bean burritos and 2 burrito supremes. And on all 3 occasions I received all bean burritos. No supreme. I did pay for the supreme. And this was at 3 different stores. I thought someone needs to know so that better order checks are done on to go orders. Thank you Ed

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I
12:33 pm EDT

Taco Bell drive up window assistance

Disturbed went to Taco Bell drive thru today.
Ordered lunch combo - no receipt and no napkins.

Do you know anyone who can eat a taco without spilling something.

Do I have to ASK for the receipt and napkins.

Is there a shortage of napkins and did I not get a receipt because you
do no want me to know who you are or did you overcharge Me/

Not Happy

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K
2:17 am EDT

Taco Bell unethical behavior *the manager angel is a disrespectful racist!

On 10/23/18, Store #015584 (4616 Frankford Rd) I ordered a Large Caramel Apple Freeze with extra caramel in the middle and top as I usually do 2-4 times a day from the same Taco Bell. I'm normally charged once for the the extra caramel, but today I was charged twice for extra, which I didn't mind of complain as long as my drink was made correctly. When I pulled up to the window the drink didn't have any caramel on the bottom at all and specks of caramel on the sides of the cup, the drink is made with caramel at the bottom of the cup. when you pay for extra it's to add more of the requested item not be charged for more but given less. I asked the cashier, Christopher could he add more caramel and I'd pay additional on top of the 2 fees I had already been charged for the extra caramel, his response was "I already put 8 squirts of caramel ma'am." I then asked him why wasn't there any caramel in the bottom of the drink or top if i was charged twice for extra I also asked him how was the drink normally made?, he said with caramel on the bottom, but I asked for extra caramel in the middle and top. I advised him that extra simply means MORE so the product should've been made the normal way, but with additional caramel. Out of nowhere another employee walks over to the window and starts screaming he's tired of me complaining, he has a right to refuse any service without any explanation, he then advised the cashier to give me my money back and told he's not remaking my drink and I could leave. I just sat there in complete shock I couldn't believe the way he yelled and spoke to me and I didn't do anything wrong I just wanted what I paid for. I asked the young man why was he so angry and could I speak with a Manager, the cashier then said "he is the Manager." I couldn't believe that someone so disrespectful, angry, and be considered a leader of this establishment. I just asked the cashier for the corporate number and a copy of the receipt so I would have the store number. I started to record the Manager and how rude he was being for no reason at all and I advised him I would email the video the corporate office he said it was illegal to record him regardless of what he was saying or how he was treating me, he then mumbled dumb black [censored] and not to ever come back there again. I can't believe that this racist unstable guy is a Manager! I literally go to this Taco Bell 2 to 4 times a day for the same drink made the exact same way and the one time a new person makes my drink and it's incorrect I didn't complain I just took his word that he put 8 squirts of caramel and offered to pay for more, but what I will not tolerate is the disrespect from anyone!(I've included copies of my bank statements reflecting some of my daily purchases at this location, I unfortunately didn't keep the receipts for cash payments) A Manager is suppose to be a problem solver and is suppose to assist and resolve the customer's problem not add to them. I'm still baffled by the whole situation! It's pretty ironic that the same Manger screwed up my order last week and was trying to charge me $5.68 for the same drink that was $3.15, but when I got to the window he had a small drink, I told him it was ok I'd take the small drink because the line was long and he already seemed a bit overwhelmed taking orders ( I had no idea he was a manager until today) I am sorry for the extended email I just had to reach out regarding this situation there is no telling how many people he is mistreating because he has authority and he can just refuse their service even if he or another employee is wrong that's not right! I may be African-American, but my money is green and it spends like everyone else's. I am a loyal customer and I deserve to be treated as such, this is unacceptable!

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D
7:59 pm EDT
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Taco Bell power bowl

I just picked up a mobile order and the power bowl I ordered did not have any chicken! Also, the lettuce had wilted brown spots and there was only a tablespoon of black beans and the rest was the guacamole, sour cream, cheese and a few tomatoes. I have tried to call them and it rings until I get a busy fax machine tone and i've tried several times to email a complaint on a different taco bell website and it says the site is down! I have ordered this before without problem but this is infuriating!

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J
6:51 pm EDT
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Taco Bell double chalupa

I ate at taco bell on monday Oct 22nd in St Clair Pa. I got the double chalupa. It was horrible! It fell apart there was very little meat in it and way to much lettuce. But the worst part was that as soon as i bit into it it fell apart. I would never eat that again. Thank you for allowing me to voice my compaint. My email is [protected]@gmail.com if u need to contact me. I am very disappoined in Taco Bell

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4:10 pm EDT
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Taco Bell customer satisfaction

Went to Taco Bell on gallatin rd on oct 21. Sunday evening restaurant door was locked at 6 o'clock in evening. So had to go through drive thru. Was out of chalupas and would only let me do one order at a time when my sons girlfriend was getting a separate order. I asked why was the door locked and why could I only order one time. She said they were short staffed. Told me there was another Taco Bell on Dickerson rd sister. Rude. Something needs to be done with this Taco Bell. My friend went a couple weeks ago and they threw a coke all over her car. District manager called her and told her they all wouldn't have a job the next day. Apparently they are all still working with that attitude.

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A
2:46 pm EDT

Taco Bell taco bell store

There were only 3 employees working and orders were slow. The person attending the register was new. They did not have any receipt paper so customers did not receive a receipt and said it was because they had a new manager and they were only helping out this location. The location of the Taco Bell is on veterans memorial before Antoine in Houston Texas. Food took about 7-8min to be taken to customers it wasn't even delivered on a tray. Horrible customer service experience. I would not visit this Taco Bell location anytime in the future unless employees were properly trained and the location was equipped with receipt paper.

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C
C
chooda
, US
Nov 01, 2018 4:56 pm EDT

Please post

C
C
chooda
, US
Nov 01, 2018 4:55 pm EDT

We do like the food at Taco Bell but the paper bags used to pack the food are WAY too flimsy and on
2 occasions have broken when I picked up my order while on my way back home.
Could the Management consider using slightly thicker bags with handles so that customers can carry out their orders without spilling the contents on the floor?

Management, please oblige.
Thank you
Pat Rao
rao.pat@gmail.com

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H
12:18 pm EDT

Taco Bell worm in my food

I went to Taco Bell this morning at 9:15ish. I order a breakfast quesadilla and a grande scrambler and 4 shredded chicken mini quesadillas modified. A couple hours later when I went to eat my mini quesadillas I took a couple bites and looked down to put sauce on it and seen something weird so i opened it up and pull the thing out and it was a worm! I took pictures and put it into a small baggie and contacted the tacobell. thye told me to come in so i did. i brought the work and meat in a baggie and proceeded to show the GM who didnt seem concerned at all that his chicken had worms! he took the rest of my food and the worm from me and went on about his day!

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T
11:16 pm EDT

Taco Bell food and speed

My potatoes were undercooked, the service was slow, and the order taker was very rude and disrespectful . As i was ordering she kept interrupting me, then i asked her may i add something else she shouted "I got it". I can say that the young woman at the back window was very polite and made it clear that it wasn't her that had taken my order and she apologized and i feel like it was wrong of her to have to apologize for something she didn't do.

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3:33 pm EDT
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Taco Bell service and product

Hi my husband and went to Taco bell 7200 N. freeway, Fort Worth Texas 76137 on 10/21/2018 at 12.30 AM and there was a long take away queue. Cars in front of us were moving so slow that it took around 45 minutes for us to get a chance to place the order.

then after placing order again it took another around 20 more minutes to get our order ready. The guy who was serving told us that there were only two people to work there at that time. The experience was so pathetic.

Moreover, when we the quality of Taco's was horrible. the stuff inside was not fresh and the cover of the Taco was cold as it was in fridge for a long time.

Because I m a regular customer of Taco Bell it really disappointed me.

My complaint is against order no. 334973

Luv

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R
1:38 pm EDT
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Taco Bell no meat inside product

Today on my lunch break, I went through the drive threw, I ordered one of the boxes that contain a chalupa a taco and cinnamon twist, and your drink, I had to wait approximately ten minutes, no one in front of me. When I got home with the food there was no meat in the chalupa, and maybe one tablespoon in the taco. I called and talked to someone and told her there was no meat, she told me I was incorrect, and that I could bring it back, for exchange, I had already blown half of my lunch, and did not have time to go back. She was very rude and continued to tell me it had meat, even though I was using a fork and showing my husband, there was no meat. I also had a problem a couple of weeks ago with cinnamon twists that tasted so bad I had to spit them out, tasted like old oil.
Bad Customer Service
400 Kimball Crossing, Kimball Tn 37347
Order #315976
RIta Appleton

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T
12:24 pm EDT

Taco Bell slow service, incorrect order

Came in at 12:23 pm, (lunchtime) one person working the counter, five people waiting to order. I saw one person making an order another one working the drive thru. It took approximately 4 minutes for someone to take my another 6 to received my order. Left to go home to dine with my family only to find out my order was missing special drink. Came back and waited another ten minutes to have the issue rectified. I don't think that I will return.

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12:05 am EDT

Taco Bell food

This is the second time in the last few weeks that i've been to this taco bell and they messed up my order every single time. Put tomatoes on when I don't want tomatoes I mean it's not rocket science! Btw i'm allergic to tomatoes! So not only they f-ed my order up again! The picture im sumiting is what I got! Not a happy customer at all! Absolutely pathetic!

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D
8:19 pm EDT

Taco Bell service and food

Taco bell at 2125 n, chester st,
Went in, stood for 10 min before and service, all the food was completely wrong, my personal food had no meat, no cheese looked like total crap, took back up to front, they added sour cream and tomato's then rolled back up, manager never got up from his seat, other#218513, cashier, charles m, who had to get someone to open register just to give me my money, i've eaten here alot and never had service or food like this from this particular taco bell, definitely won't come back to this one, last time I checked it food contamination to had food back across counter, very disappointed, I ask for customer service number, took her 5 mins to comes back

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T
4:48 pm EDT

Taco Bell mini quesarito??

I ordered 2 beef quesaritos and the drive through Gave me 4 mini little tacoshells covered in whats supposed to be a burrito. It looks like they dunked the shell in a [censored]ing sink before they even put the damn food together and they didn't bother even folding it so it looks like a pile of [censored] in tinfoil. If i peel it from the foil it just tears and it was basically ice cold when I got it. What the hell kind of store are they running!

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2:13 pm EDT

Taco Bell nacho supreme rip off

I recently went to Taco Bell on 10/18/19, I ordered nacho supreme because the photo on the menu looked really good...When I got my order it was a very very small bowl with maybe 10 chips and a little squirt of sour cream, cheese and sauce, It did not look like the photo at all! The nacho supreme is a total rip off !
It would be nice if the food reflected the photographs and supreme means bigger not smaller . I would like a refund or a replacement of this item.

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11:38 pm EDT

Taco Bell poor management

I am complaining about Taco Bell in Raleigh North Carolina. The management is very poor. The employees are great it's just poor management. I recieved the wrong order and the manager of the store was very rude. That store will know longer, get my business. When I came in the store to tell her that she got my order wrong she ignored the situation and just went in her office.

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7:21 pm EDT
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Taco Bell double chalupa/ rude "manager"

store# 543 Oct.20.2018 6:06pm--order# 268

My Wife & I waited over 10 minutes to finally place our order in a near empty restaurant, albeit the drive thru had 4 cars waiting. when our order was received I opened my DOUBLE chalupa to find almost NO meat- all lettuce, I returned it to the counter and asked if this looked ok to her? her reply was ALL orders get one spoon of meat. So I asked to speak to the Manager, she said "I am the Manager" very nasty .she would not give her name, but an employee yelled from back - her name is Jarelys
I asked if she could please put the appropriate amount in the order, she grabbed the food from my hand, slammed it the garbage and stormed off! she returned 5 minutes later with another Chalupa.put in front of me & said Here. I opened it and there was absolutely no meat. I asked her for refund, I was told to leave & report her if I wanted to.
I don't want anything from this place ever again, & I'll not be recommending that Taco Bell to anyone. I have never had a more disturbing experience at any restaurant

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7:29 pm EDT
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Taco Bell food

Good Evening,

I am writing to complain about the Grassfield Parkway, Chesapeake, VA Taco Bell. I placed my order with the app and never had any issues before. I get home and it is the wrong order with meat and nothing is correct. My boyfriend returns the order and they said oh that was an order that was wrong. Here is your order and he gets it home and there is meat on my order and still messed up. I am completely dissatisfied with the order. We tried calling to discuss it and it rings once and disconnects. I paid extra money for extra cheese on my nachos and no extra cheese either.

Here is my order number: 901663
19OCT18
Thank you

Heather McGowan
[protected]@GMAIL.COM

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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