Taco Bell
reviews and complaints

Ordered a nachos bell grande and it not only had a bad smell but it tasted bad. Possibly the chips were stale but couldnt even take a second bite. Have tried to call the store I got them from more than once and no one answers! This is almost a 6 dollar dish and to not be able to get ahold of anyone to even give a heads up is upsetting. There is no where on the receipt to even call so I had to Google what to do and even then I'm not sure if this will help.

2834 Boyer st. Charlotte NC

Loyal customer for decades.

Drive through took 23 minutes and forgot part of order.

Inside customers were upset. One looked at me leaving and and said, "this place f***ing sucks" because of the wait I'm guessing.

Employees kept rolling their eyes at each other when getting Complants from other customers.

The food we received was nothing like a taco bell product (just quso and meat rolled up in a wrap, not bf 5layer or burrito Supreme).

I don't expect a lot from a fastfood place but this was seriously ridiculous.

1258 Lakes Blvd
Lake Park, GA

Order #214416
September 29, 2018
2:16 pm
My order total: $21.38

I ordered a 12 pack of soft taco Supremes to go and a soft drink to go. When I went to eat my food the tacos were rolled up like cigarettes and thrown in the box, hardly no meat and No sour cream on them, there were no tomatoes on them, and lettuce and cheese was thrown everywhere. When I pay $21.00+ for a meal I certainly expect better quality in my food. I don't know if I'll ever go back to this location again.

I ordered food earlier today online using the app and when picked up missed some of my food 2 of my drinks were never picked up want my money back from my drinks in fact a friend went to pick it up as I was to busy to do so, he came back and said here it is, i asked where the drinks were and he said this is what the girl gave me. Just looking to money back from my drinks.

We placed an online order we arrived 35mins before closing and nobody would answer us they all hid from any windows you could smell pot all around the building we waited 10 mins in drive thru with no response this is the 3rd time we have tried this taco bell and everytime has been the same I'm to the point I won't recommend this taco bell ever and will never return thanks for a crappy experience

We ordered a crunch wrap supreme, which we're usually happy about, but the one we received was folded small and had pretty much nothing in it. It was tortilla, lettuce, tomatoes with a hint of cheese. We also ordered 2 of the Gordita crunch supreme...again, nothing in it...the cheese that's supposed to be melted, or at least not frozen, between the two, wasn't frozen but cold, but all lettuce and tomato. Ordered a few regular soft shell tacos, it was all lettuce. Highly disappointed. The lady at the window was very rude, didn't say hi or even "here's your change", just gave us the bag of ‘food' and shut the window. First, customer service was awful...obviously not expecting 5star for drive through but be decent enough to acknowledge us. 2nd, care about what you're doing! If you can't even put together a basic taco, don't work there...

Sept 28th at 620 in holly mi we sat in line for well over 20 mins... finally get our food to have it wrong figures.. a soft taco with no meat the main thing?! Other taco which was suppose to be no lettuce there's lettuce... then proceed to leave with what we thought was a correct order now. To only find out that the chicken quesadilla we order doesn't even have chicken! When callin back to inform her to check her kitchen she hung up on me! Her excuse was sorry short staff! I will be calling first thing tomorrow with different manager!

I ordered three (3) of your crunchy tacos and a senior beverage (since I will be 70 years old soon). As I was eating my tacos, I noted that the second taco had less ingredients the first taco. When I opened the wrapping for the third taco, I saw that this taco had around ten shreds of cheese. I proceeded to the front counter and waited to be acknowledged, since no one was present. One of the workers shouted out to me, asking what I wanted, while she was in the food preparation area making an order. I asked her if she would come over to the front counter so that I could show her my taco. Just as she arrived at the front counter, and I was showing her the taco, a second (female) worker came over and examined the taco. This particular worker was attired differently so I guessed she was a supervisor. She told the first worker something which I could not hear, and I returned to my table with the taco. To my surprise, the first worker came to my table and gave me a small container of shredded cheese for the taco. After I had completed dining, I returned to the front counter to speak with the supervisor. I waited until she came to the front counter, at which time I asked if she was the manager. She stated in the affirmative that she was the manager. I then told her that I was surprise that I was given a container of cheese for me to put on the taco. I asked her that as a manager, would it not have been more appropriate for her to have the taco remade rather than have me place/prepare the shredded cheese on the taco. She just stared at me as if in disbelief, and then stated, "well you got more cheese than what's normally on a taco, didn't you"? I replied that if I were to complain to Taco Bell, as I was holding up my receipt and pointing to the reverse side which states "Tell The Bell", that I was sure Taco Bell would agree with me that I should not had to place cheese on my taco and the taco should have been remade. At that point she asked me if I wanted her to make another taco. I told her that I had completed my dining and I left the restaurant.

This is the 3rd time I have gone to taco bell in helena, arkansas around 12:00am and they have not served us! The hours state they do not close until 1am! This is reduculous! They were sittin in their cars outside the restaurant and stared at us as we pulled through 2 times tonight! They need to do their job since that's what they get paid for! They are representing taco bell in a bad way! And i'm about to completely stop going there!

Last week we got take out at the Taco Bell in Seffner, FL on Martin Luther King, Jr. Blvd. Our crunchy taco and our Chalupa had only meat and lettuce and cheese and our Fresco tacos had only meat and lettuce. We didnt' want to go back so we just ate them. Today we went to the same one and ordered lunch to eat there. AGAIN, no tomato on our chalupa and tacos had only meat and lettuce. I asked the girl behind the counter that took our order and she said they no longer put tomatoes on those items. Guess they no longer put pico de gallo on the Fresco tacos either although I didn't order those this time. She said you have to ask for them and it was now an "add-on", I guess that means more money charged! Is this true or just something they're doing there? Not fair to just stop preparing the food as it's always been done and just not say anything. Not very good tasting without tomatoes! I wont' be going back there if it's going to be a charge for the few little chunks of tomatoes they put on food that's supposed to have them anyway.

11:40 a.m. Taco bell on south 5th Avenue, Pocatello, Idaho 83201. Went through drive in, ordered food. Passenger also wanted food but had to pay separately. Window worker told me I would have to go through the drive through a second time or walk in for him to ring up my passengers order, that it was more convenient for them on getting orders out on time. There was no one else in the drive through but me. So I went in and played for my meal and asked for a second order for my passenger. It took them 10 minutes to get me my already cooked food because they didn't understand that I just drove through the drive through and then walked in like they advised me too? And then they finally took my second order, and it took them another ten minutes. I was late for an appointment thanks to MY wasted time here at this restaurant. And mind you this was before lunch rush, there was no one else In the drive through but me, to begin with.

9/27/18 taco bell 015366 - ashland road, mansfield, ohio - dining room is closed so had to go thru drive-thru - ordered crunchy taco supreme, cinnamon twist and small drink. Taco was "old" - shell stale and bottom was soaked and nothing but grease. They forgot my twists - so I had to go back thru the drive thru to get them - then - they had absolutely no cinnamon on them yuk! You hire these kids who don't have a clue about customer service or "listening" to what the customer says, and don't pay attention to what you ordered and what they are giving you and then wonder why your customers complain. Wake up - your reputation is going down the tubes.

I ordered around 8:00 got my food to go and when I got home about 20 minutes later I was eating my chalupa beef supreme I found a hair in it. I tried to call the store but got no answer. I would like to talk to someone and see what can be done. The Taco Bell store # is 034560 and the day of this order was [protected] my order number was 294 if you'd like to contact me I'd appreciate it my name is Mary and you can contact me by email [protected]@yahoo.com or cell number [protected] thanks so much

This Young Lady Works At The Taco Bell At Tittabawassee Saginaw Michigan location She is Always On Drive thru with a bad attitude She Does not explain Nothing on the menu an if you ask for anything extra you will not receive it. I Happen to be looking On Mlive An came across her picture this is pathetic that Taco Bell has a criminal work at there store the girl looks exactly like this picture "Rough" I Don't Advise anyone to Visit this location

I purchased the taco salad like I oftend due. The shell tastes like soap. This was a waste of my money. I ate the everything except the shell so that I could at reduce the amount of waste I created. I order that taco salad at least once a week and have never had this problem but I don't know if it was soap or a chemical that had been sprayed onto my shell. This should be investigated by the company. I would hate to find out that we are eating posion because employees are spraying chemicals around our food.

I've always wondered why the Middlesboro, Ky location can serve such small portions on everything! I've visited other locations across the country and never had this problem anywhere else! When I complained to management I was treated like I didn't know what I was talking about and told if I wanted my tacos, quesadillas, burrito, nachos, etc filled like other Taco Bell then I'd have to pay for extra. I was blown away. So if I want a quesadilla without 2 out of 4 pieces empty then I pay extra etc. I have to order more food at this location to equal what the other chains do. I got in the habit of ordering 2 extra soft taco supreme each for my family to make sure they were leaving full. Then at any other location it was way too much because they actually filled the food up. My family loves Taco Bell anything and anytime but we have stopped going several times a week because of this. We love to go if we are out of town and always do. Knoxville and tazwell TN. Barboursville, Corbin, Richmond, Lexington, Louisville KY. Are all locations we frequent on trips and have no complaints at any of them. We took a two week drive out to San Diego CA and ate at several along the way and never ever ran into another location that does this. I've been having this problem and complaining for 5 years or more and I went today for the first time in almost a year to see if anything had improved. Well if anything it's worse. Someone please tell me who to complain to so that the local people here can enjoy this restaurant and actually get what we are paying for?

Went to Taco Bell on Lockwood ridge In Sarasota FL I asked for a double stuff cheesey Gordita crunch comb and was told they didn't have it but could make it and ring it up. I told them Nevermind just give me a 7 with a Baja blast and just the cheesy Being that worked at Taco Bell I know what they could've done. So when I get to the window after waiting about 8 mins I didn't have no quesadilla then was told I'd have to pay an extra 5 dollars for their mistake

I want to thank you for being care about me and thanks for your great manager at Miami Lakes Store she was very nice, smiling, know how to handle customers she told you will send me a coupon but I don't remember I gave my address anyway I'm so glad you fix the situations as me Gelo St.Fort I won't use it because God so blessing me I felt hurt when I came people not believe me not fair I'm paying for people mistake I was, I'm and I will still stay customer to Taco Bell since 2006 when I was at Miami Lakes School if in case I receive it I will give to someone who in need even the dollar coupon they gave I will never use it I give it to someone the only thing is matter you fix it my voice has been heard thanks again specially your very great Manager you have .God is good.

On 9/8/18 I Received the 2 burritos and found that they had nacho cheese on them and couldn't eat them when I arrived at my house. When I returned 9/25/18 to get my order fixed the order was still made wrong, this time they put egg on it and they took my receipt. I am constantly having issues and 75% of the time I don't get my order fixed and it makes me feel like Taco Bell is robbing me. I'm sure this complaint will go unanswered too.