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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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3:39 pm EST
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Taco Bell poor service

First off this taco bell has the worst managment team you could possibly think of they are rude complain about everything never show up for work on time and some dont even show up for work at all they have the worst service on food I dont normally complain about this because I also work in fast food and I know what it feels like to be yelled at about these things but the other night I came threw this taco bell and I was amazed I had no choice but to call in and say some thing there was employees and two manager who I know to be your asssistants smoking in the lobby.
I will no longer be going to this store because of this fact no one wants there food being handled by some one who is smoking between cars n lobby..
Very poor managment in my opinion.

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Peter
,
Aug 24, 2008 9:36 pm EDT

Well we frequently visit this taco bell on 1316 South Cooper Street Arlington Tx 76013, after repeated bad service i think its time someone took some serious actions against this outlet. Since we live on campus at UT Arlington and its just a throws away from our apt. we decided to walk in there at around 10.40m to our surprise they had already closed door although it said its open till 11pm then on requesting them with a 'Please' we were replied very rudely a big 'No' which forced us to go back get our car for drive, again at drive when we ordered for chalupa and fiesta potatoes we found that fiesta potatoes where cold and soggy since we already reached we didn't want to go back but simply threw it in trash.
This has happened frequently where in they would sell cold and soggy food, as this is only one close to campus students have no option but to eat such unhealthy food which seriously jeopardize their health. I seriously hope someone from Taco Bell reads this and takes stern action before they get sued by someone and tarnish the brand image of Taco Bell.

regards
well wisher

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Rick Smathers
,
Nov 03, 2008 3:24 pm EST

The quality of service that this restaurant is exceptionally poor. They regularly fill orders incorrectly and become rude if you complain.

The employees generally seem more interested in milling about that helping customers and they make it quite clear that they could care less whether the customer is satisfied or not.

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Jaime R.
Santa Ana, US
Dec 06, 2010 11:18 pm EST
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Taco Bell food is garbage at best. I know its cheap but its garbage at a drive thru window. Their service is the worst and the quality is minus 1 on a ten scale

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julie gamez
maysville, US
Jun 10, 2011 4:24 am EDT

every time i go to taco bell through the drive threw they are rude and my drinks are never full the place of buisness in maysville kentucky has a night shift that is a big joke for employees they wont give you a receipt so you never know who waited on you or they exact time you were there

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mark123456781234567912
Barbourville, US
Feb 09, 2012 7:57 am EST

little cigg smoke adds to the flavor. suck it up!

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rahul.soni
, IN
Nov 30, 2011 10:50 pm EST

call disconnected by agent side on loop cus service laughing on call .name of the agent imran...abhay..abhijeet...jayshree...ahmed...aniket patil ...saraswati..widolla was a agent but she told me lie that she was a senior ...swarna she also told me lie that she was a senior but swarna was a agent ..deepak he was a senior but he told me that he was a manager ...sagar he was a main defaulter laughing on a call even he is telling me to that i am not laughing on me he was laughing on her friend ...jokes call was recording by my side ...i was visit to my galary i fill ur feedback form ur galary i was get tat of 48 hrs the every persons call disconnetced ..it a redicular service ...iwant a better feedback other wise just contact to nodal officer ...it was very strange they are laughing above 15 times call disconnected by cus side imran abhay abijeet jayrshree..ahmed aniket patil sarawati ...these are guy who was transfering my call and my call get disconnected ...the main defaulterswidolla she was a agent she told me that she was a senior ...swarna she was a team coach but she told me that she was a senior ...deepak he told me that he was a manager but he was a team leader the main unbehaviour is sagar laughing on callregarding my promblem even i told him why u are laughing then also he was joking again even i have a recorded the call of sagar i doesnt know in this mail also whether i get a help or not but i am not beleving on loop services i am calling from 12 pm to 4 pm until no reply by ur cus side disconnettion of call even i was professfional on call ..i visist on galary complaint regarding this i also fill up ur feedback form i get ur cus care address it was an occur in mumbai and pune my no is [protected]..my complaint no of money refundable is c-[protected]..if u will not help me seriously i have made a case regarging this in consumer court or nodel officer ...even i know abt a system all function even ur manager and client is coming in ur office or not i think that there is no quality in ur side ...

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customer856
South Plainfield, US
Mar 04, 2010 10:46 pm EST

today when i was purchasing food from the drive thru they forgot to give me sauce so i pulled over into the parking space. then i approached the taco bell and the employee wouldnt let me in because he said we are closed but clearly i could see atleast twenty other customers eating inside. i went to taco bell #003574 its the taco bell in southplainfield, nj
i don't reccommend eating there at night.

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3:53 am EST
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Taco Bell - false promise

I went to Taco Bell bought some food and was given a certificate that said I could fill out a survey for a chance to win $1000.00 I have a greedy spot or two and few minutes to spend so I fired up fire fox and went to the web address on the certificate. The website looks just like one of those pages that has been ripped off by a url squatter and there wa...

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11:27 pm EDT
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Taco Bell employee smoking marijuana on the property outside the establishment door.

On September 10, 2010 at 10:30pm at the Taco Bell located
in Memphis, Tennessee at the corner of Mendenhall and Knight Arnold. An employee of this Franchise location was smoking Marijuana outside the establishment door. He was standing outside the enter door on an employee break. This seems normal to this young man. He didn't even try to hide his drugs from the customers inside the store nor outside either. It was very clear that a drug test is not conducting when hiring employee. This franchise should be close for business.

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Update by thomas ellis
Sep 10, 2010 11:34 pm EDT

On September 10, 2010 at 10:30pm at the Taco Bell in Memphis, Tennessee at the corner of Mendenhall and Knight Arnold. An employee that work at the establishment was on his break smoking marijuana outside door of the fast food restaurant. He did not have any respect for the customers.

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583586
30223, Georgia, US
Oct 31, 2010 2:59 pm EDT

if anything he got stoned and put extra meat in your taco

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NotEntitled
Chanti, US
Sep 11, 2010 10:29 pm EDT
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do you believe this somehow affected the quality of your taco?

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ashleyachee
, US
Sep 11, 2010 2:09 am EDT
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It sounds to me like it was a cig? HA, and about the nosy people comment, shut the ### up.

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7:52 am EDT
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Taco Bell misleading commercial

I'm not sure if I'm the only one that has this complaint or not. Taco bell is not the only company to do this and it is something that has bothered me for years now. Taco Bell has just come out with a new sandwich, the Chicken flatbread sandwich. I simple inexpensive sandwich, looks good right. The commercials appears to state every ingredient that is a part of the sandwich; chicken, cheese and flatbread. But then you order it and it also has a chipotle sauce. What I do not understand in the least bit is why these companies cannot say one more ingredient in their commercial, especially one as important as a chipotle sauce. I mean I can see it has flatbread, there's really no reason to restate that...but the chipotle sauce is orange/yellowish and therefore looks exactly like the cheese.

I had no problems with the sandwich personally, liked it actually. But I had ordered this specifically for my three year old son. I figured this would be perfect for him; inexpensive, simple and non-messy to eat, and who can beat chicken and cheese. But the sauce was too spicy for him. Had they said in the commercial that final ingredient I would have known this was not for him, instead I waste money.

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10:50 pm EDT
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Taco Bell new cantina taco

Through all the advertisements of your new taco, whether it be the cantina or any other item on your menu I continue to feel like I am being ripped off. The price for the taco shows no reflection in the quality or quantity of food I am getting. I got two tortillas and a small portion of meat, which resembled cat food. The taste was not any better than the way it looked. It had few onions and no cilantro on it at all. Each time I come to your restuarant I am let down with the quality of your food. The commercial represented a quality taco with actual cilantro leaves and chunks of meat. When I actually ordered the taco I recieved a mushed meat which was supposed to be "pork". I have never seen such a difference in the taco advertised and the actual. Maybe If the food looked even similar to the commercials I would feel good about my purchase and be a return customer but over the years Taco Bell continues to disappoint. Your unsatisfied customer.

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4:54 pm EDT
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Taco Bell broken teeth

I bit into a beef taco from Taco Bell on January 29, 2010 and broke 2 teeth on the several small pieces of ground up bone. I have documentation and my dentist documented the damage and it will cost over $7k to repair the damage. Taco Bell referred me back to the originaly meat production company: Tyson Foods.

BEWARE! DON'T EVER EAT AT TACO BELL AGAIN ! IT'S NOT WORTH IT!

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Derrick Young
, US
Mar 18, 2022 4:11 pm EDT

I just bit into cheesy been and rice burrito and cracked tooth. There were three tiny black rock I spit out

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Jon@
Modesto, US
Jan 21, 2015 2:00 am EST

Earlier about an hour ago I bit into a taco from del taco and bit into something hard and cracked my tooth it looks like a piece of tooth that sure isn't from me or looks like a piece of bone I don't know at this moment.

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yucca13
Yucca, US
May 10, 2011 4:08 pm EDT
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Del Taco is the only fast food place here that claims that they do not use any lard in their beans.

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yucca13
Yucca, US
May 10, 2011 5:03 am EDT
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I apologize for my sarcasm. I did misunderstand. This whole ordeal has been very upsetting. I will not eat fast food again. Too scary. I believe that even a vegetarian meal (like a bean burrito for example) could contain a foreign object.

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yucca13
Yucca, US
May 08, 2011 11:43 pm EDT
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I said beware of ground meat - I never mentioned ground up bone.
Your attitude toward non-veggetarian people seemed condescending to me.
Your accusations that we are liars is not called for either

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yucca13
Yucca, US
May 08, 2011 6:48 am EDT
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You are correct, Stealth Pilot, that one takes the risk of running into bone when eating meat. Whatever was in this taco was not bone, it had to have been a much harder substance (like metal) that shattered other metal.
You can doubt the story all you want, but we are honest people and would never accuse a company of wrongdoing unjustly.
Wanted to post an update. Tyson/Jack in the Box split the cost of the dental bridge reimbursement. It took a while and some effort, but I appreciate them taking responsibility for their product liability.

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villian
Wentworthville, AU
Mar 28, 2011 3:37 am EDT

Watch the DVD "FOOD INC" and you won't look at Fast foods the same.

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yucca13
Yucca, US
Feb 28, 2011 11:13 pm EST
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I ordered two tacos from Jack-in-the-Box, taking advantage of their 2 for $1.00 special. Their taco turned out to be an very expensive lunch. There was something in the meat that broke my permanent two bridge crown. It cost $1, 550 to replace. I gave the restaurant manager the remains of the taco which I know contained the remains of my dental bridge. They have come back with their report stating that no dental material was found. I have a witness to the fact that there was dental material in the taco remains.
They denied my claim. I am very disgusted with the way my complaint has been handled. Beware of ground meat at fast food places.

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ACamaioni
baltimore, US
Feb 10, 2011 4:14 pm EST

Just this week, I took my son to the movies and he was hungry afterwards. He wanted Taco Bell... I ordered myself one of thier new QUAD STEAK QUESADILLAS ...wasn't bad until I took a bite on something hard and felt a pain shoot through the left side of my mouth! What I found was a white square object that was almost a square inch with gristle attached. It cracked my tooth and I was sick to my stomach (which I'm sure was psychosomatic). I went online and immediately sent a complaint to their corporate office. 3 days later, I received a call from the mgr of the Taco Bell I purchased it from...I did not return the call because I felt that I made a complaint to the corporate office and they should have been the one's to contact me. Not only do I not want to ever eat at Taco Bell again...I can't stomach the thought of eating any food prepared by someone in a restaurant.

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mbcamp
dallas, US
Jan 10, 2011 3:56 pm EST

I would press charges to pay for your dental bills.

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12:39 pm EDT
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Taco Bell terrible service

Well this is kind of an interesting situation but never the less irritating. My birthday was on April 12th and I had called a few days before that to check what tacobell does for birthdays and was informed that I would receive a free combo meal. A group of us probably about 40 of us arrived at tacobell on the 12th to eat and I was the last one in line and was talking to some friends, so all my friends bought there food first and then when I got to the front the cashier told me they did no such thing and told me that they don't do anything for birthdays. I asked to speak to the manager and the cashier went back to an office and said that he was right and that they dont offer anything. So after all my friends had already purchased there food I get the shaft I was absolutely furious and the guy did not seem to care in the least bit. Well now taco bell has lost 40 customers and I will continue to try to ruin there name because of the bad service that I received.

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BigBrownEyes
Tustin, US
Apr 14, 2010 12:11 am EDT

It fast food, so I don't except all the services like in a regular restaurant.

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4:24 am EDT
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Taco Bell sharp like bone in my burrito supreme steak

I went to Taco Bell Resturant to day, In which I went thru the drive thru I order a somethings one of the items that I order was a Burrito Supreme Steak. As I drove off I was liitle hungry I couldn't wait until I get home because I just got off work. So as I was drive I start to eat my burrito not thinking any thing of it so I was just about to finish my burrito when I was chewing I fit like a hard object that not the steak when I proceed to take the object out of my mouth it was a sharp like bone in which I could have choke on so immeditly call the number on the recipt the that Manager answer the phone, hang up on me when I was explaining what just took place from me eating from their resturant then I call back and at that time I was pretty upset. So I stated to the manager am on my why back to the resturant not even 10 to 15 pass. I contact everyone that was on the recepit and on the display on the resturant knowone call back and I had to keep calling the manager because it was a serious matter that need to be adress because everyone safety and myself need for the product to be pull so knowone else could have the same situation happen to them it could have a child or elder person then what. The management to team didn't seem like they care enought to take this situation serious because its very serious to me... I don't know what else to do because some needs to go the resturant and see if they are preparing their food correctly I don't know because this is all new to me. Please help

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ChristinaZ
Groton, US
Jan 15, 2011 12:44 am EST

Ok well now Im looking on this post and obviously this was not what I commented on so 4 u 2 send me a smart [censor] message made u look stupid oh and by the way the steak dont have bones in it u probably ate some hard [censor] beans in it and if fast foods always so bad 4 u maybe u should cook

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shadowplay89
Clinton, US
Apr 10, 2010 1:21 pm EDT

I understand your concern with the bone, the world however is not a perfect place. I can't even count the times i have accidently eaten a bone from a piece of meat. Usually the restaurant meat does not have bones, you were just one of the unlucky ones who got it. Maybe in the future the world will become a little more perfect and have no bones in our meat but as of right now its nowhere near perfect.

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Taco Bell order issues & unfriendly gm

On 4-2-10 at 4:13 p. m., we stopped at the 2 in 1 (KFC/Taco Bell) in Mt. Airy. This unit has historically had issues ongoing with running out of food, slow service, dirty store, and food quality but today I learned that the problem stems from the General Manager of the store. Mr. D. Henry compounded an issue I had by not only not apologizing but for then debating with me over whether he did or not. His own crew was more sincere and apologetic about the multitude of issues I had experienced than their own GM.

We entered the drive thru and found hornets swirling around the speaker. As we were in a convertible, this presented a problem. We waited and waited but apparently the drive thru employee did not hear us. We finally drove up to the window after waiting for 3 minutes to be greeted. We ordered and drove away only to discover there were a few problems.
1) wrong items - ordered a T3 and a T8 and received and were charged for 2 T3's
2) no straws
3) crunchy taco broken
4) beef greasy and dripped out sides of tacos (needed to be stirred more frequently)
5) taco supreme - had only 2 chunks of tomato on it. It used to call for 1/2 ounce but amount on it would not have come close to a 1/4 oz.
6) no apology from manager when presented with the problem. When I did not hear one, I asked him why he did not even bother to apologize after all our issues. He said he had when we walked up. I said I did not hear him. He argued with me that he already had apologized. I said, "You are right. I am wrong as your customer!" Back in the days, managers were trained to at least try and respect the customer and apologize multiple times since it is a proven fact when people are angry they do not hear just one.in either case, he had the chance and did not take it. His cashier said how sorry she was for all of our trouble.

If this is the man who sets the example in his store, then that explains why all the preceeding issues occurred. This lack of attention to all the areas of restaurant management result in his failing operation. I plan to write the corporation but they did not even bother to respond the last time I wrote to them so they may not care either.

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Update by IrishLady
Apr 02, 2010 5:53 pm EDT

I thought this was a real complaint site but now realize it is a site for teenagers who have nothing to do on a Friday night but to post rude comments. No need to respond as I will not be reading any more of your nonsense.

Update by IrishLady
Apr 02, 2010 5:34 pm EDT

Is it too much to ask to get the right food at whater price paid? And what part of it referenced healthiness? Interesting comment but really off point.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 02, 2010 11:29 pm EDT
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The only way the OP is acting chilsish is demanding an apology the rest of the complaint is understandable except for the straw part. I would not get worked up over missing straws but probably with all the other ### she got frustrated.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 02, 2010 6:13 pm EDT
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Agrees with Melvin, an apology should be coming from the heart not "forced" I had a co-worker who was harassing to a disabled employee(discrimation kind of harassament). He was in the wrong but he demanded an apology from her. I told her he was being a bone head and not to apologize to him. Well he is as stubborn as the manager that you are dealing with and we are not in good terms.

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YuccaRic
Redmond, US
Apr 02, 2010 5:23 pm EDT

Get out of your car - and cook your own meals if you want to be healthy, what do you expect for 69 cents

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Taco Bell why can't they get my food order right?

Why can't they get your food order right at Taco Bell. We have 3 Taco Bells in our area, I stopped going to one
just because they NEVER get your order correct + when you go thru the drive thru, the speaker that they talk to
you, you can't understand them, they sound like the teacher off of Charlie Brown WWWWHHAAA-WWWHAAA-
WWWHHAA, when I had to ask "What did you say" several times, I finally just drove to the window to tell them my
order, which she didn't like, I tried to tell her that I couldn't understand her, that made her even more mad,
by the time I left, I wasn't for sure if I wanted to eat my food or not, if you know what I mean, we love Taco Bell,
but they never get our order correct, ANY time we ask for no sour cream, guess what you always get sour cream,
Tonight I made a special point to go inside explain to the young cashier about my problem with the other store, not getting my
order correct, she says not a problem here, I put my order in # 0214 at Taco Bell # 020134 tonight, I hear her tell the person making our order NO sour cream anywhere near this order, and the guy repeats it back to her, I think, Cool, this is my new Taco Bell, even if it is farther away from my house, I get home and my son and I dive in, what the F___, SOUR CREAM,
this is just stupid, I don't get it, do I have to go in the back and make the Taco's myself, o.k. that's it, I'm so smart,
from know on I'll just but the ingredients at the store and make the taco's myself, problem solved for me, maybe not
for Taco Bell, if more people encounter the same problems maybe they'll do the same, Sorry Taco Bell, you made me do it.

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Ghost8644
,
Apr 13, 2015 8:08 am EDT

I have this exact same problem I used to go 3 or 4 times a week and I've stopped because they can never get my order right.. we also have 3 on this side of tyler, tx. The one I goto because it's on my way home from work get my order right 3% of the time. litterally I've been keep track for the past year and a half cause I thought maybe it was just a feeling cause you tend to remember it being wrong more than right, but no it's actually wrong every time. My last visit I thought ok I'll keep it simple... 3 double decker no lettuce, 3 doritos locos no lettuce and a taco salad... that's it which is about 1/3 my normal order cause I keep left overs for the next day or too. They gave me crunchy instead of the double decker.. so I went back in .. they said no problem they took it and was going to add the beans and tortilla. After making it they tried to give it to the drive thru with me standing at the counter waiting for it.. I said hey that's mine.. they looking confused cause no one at drive thru wanted it.. and then they threw it in the trash. I was like WTF. So the manager proceeded to make me a new one. Then the guy beside me came up he ordered 3 bean burritos and they messed them up too. I just give up, I'm done going to taco bell .. like you I've been buying the taco mix and making my own.

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GRRRRR!
6789A - 52 AVE., CA
Aug 29, 2010 9:46 pm EDT
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Oh, I do so love reading the comments of American hillbillies. You'd better get used to the idea that America will soon be a Third World country, and it is all because you are all so friggin' self-absorbed that you think that your f***ed up fast food order is an actual problem that you should [censor] about.

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richard anthony farmer
New Albany, US
Aug 29, 2010 6:42 pm EDT

well the two places i like to eat is "taco hell" and" kfc "now in Elizabethtown ky they where not always to gather in one store... thank god... because at that time kfc got the order right and toco hell you always had to check and ask for what thy did not give you, , " like always", , , any ways... now there in one building...and you now ring your toco hell up with your kfc ...the "how can we mess up your order to day" syndrome that "taco hell" had. has now rub off on you kfc.. and apparently it"s contagious because now kfc is inflicted with the same problem what a bunch of [censor]s if i don't say so my self

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PRABHAT BASTOLA
Culpeper, US
Jul 26, 2010 8:33 pm EDT

TACO BELL STORE #016062 IS LOCATED IN CULPEPER, VA USA IS GOING TO THE DRAIN
BECAUSE THE WAY THEY PREPARE FOOD IS SO HORRIBLE. I HAVE BEEN HAVING PROBLEM GETTING MY ORDER CORRECT. OUT OF LAST 10 TIME I VISITED THIS PLACE I HAVE PROBLEM WITH MY ORDER 5-6 TIMES. I ALWAYS ORDER WITH NO MEAT ON MY MEALS BUT THEY ALWAYS PUT MEAT ON IT. AND EVERY TIME THIS HAPPEN THEY SAY SORRY AND THAT IS IT. TODAY I ORDER 2 DEAL #3 W/ NO MEAT AND 1 ORDER DEAL #4 W/ NO MEAT AND GUESS WHAT I GOT 2 DEAL #3 W/ MEAT AND NO DORRITOS BAG AT ALL. IT CAN'T GET WORSE THAN THIS. I REALLY HAVE TO THINK ABOUT GOING BACK TO THIS PLACE.

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Taco Bell food quality

Emailed this to the Taco Bell Customer Service Department today:

Issue #1: rice in a a Beef Fiesta Taco Salad is nasty; I usually remember to request "no rice" but today I forgot. It appears that rice is cheaper right now than lettuce, because there was a bunch of rice, and not even a handful of lettuce.

Issue #2: The tortilla shell/bowl is obviously smaller, both in diameter and in depth. Ergo, less meal in the bowl. I guess this store hasn't run out of the big clamshell to-go boxes yet. This poor little salad floated all over the place in its plastic swimming pool. In addition to going to the smaller clamshells so we poor customers are fooled into thinking nothing has changed, how about going a little green? Maybe a carboard to-go box that fits the product, instead of the extra 2 inches of plastic that towers over the poor salad?

Issue #3: The little red tortilla strips used to be provided in a separate container; now the salad comes with a few of the strips sprinkled on the salad, whether the customer wants them or not. I happen to like them; however, by delivering the salad with the strips already on it, you accomplish 2 things; you get to cut back on the amount & save a fraction of a penny, but they are soggy after sitting on the salad for a few minutes.

Issue #4: The amount of guacamole received in a portion control cup has (sadly) always varied by the time of the day, the employee assigned to the task, and the attitude of said employee, but the price gouge was always a quarter; today, I got an estimated tablespoon of guacamole, but the price has risen to 30 cents.

In our current economy, do you think it's wise to drive away your current customer base by lowering quality & raising prices? I've been eating at your chain of restaurants in several different states over the past 30 years. I have a restaurant within walking distance of my office now, and had a habit of eating there a couple of times a week, sometimes with my son (he always orders twice what I do). I have grown less satisfied over the past year, and find that I now eat there maybe once a month. Did you really mean for that to happen? Did you really think that your regular customers wouldn't notice?

*******Doubtful I'll get an answer to this, but it was nice to vent just the same.*****

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Harold
,
Feb 19, 2008 6:30 pm EST

I've been ordering food from this Taco Bell for 30 years and the first 2 or 3 managers put out delicious food. The past 3 or 4 managers put out garbage. I give up and will switch to Del Taco. Is there no quality control in the Taco Bell System?

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Allen Cochran
,
Jun 09, 2008 1:57 pm EDT

I purchased two Taco Salada via the drive thru. After returning home we tried to eat them and the flower torilla shells were rancit. This is the second time that this has happend from this "new" location. We frequently eat at the Taco Bell in Brewer, Maine and have never had any complaint of any nature. There is something definitely wrong at this location. When I returned the food for a refund, the manager seemed totally disinterested in the problem. Here is your money, see Ya. No appology. We will never ever frequent this location again.

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Laurie B.
Baton Rouge, US
Jun 10, 2012 7:08 pm EDT

I just ordered a Taco Salad and was shocked to find RICE in it. It was a big huge MESS. The beans tasted horrible too. It had been a while since I had given Taco Bell another chance, as I had been dissapointed many times in the past. They used to be the GO TO place to eat. It USED to be good. Well, they are permantely chalked off my list as a fast food place to eat. I sure don't see the volume of customers anymore. Some nitwit CEO has made too many changes and they are putting themselves out of business. So Sad, I used to go there first when I wanted a good fast meal. Wake up [censored]s at Taco Bell!

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jessica_hall87
Tullahoma, US
Feb 21, 2010 12:11 am EST

Being a store manager at Taco Bell, I understand many peoples frustration. Taco salads have changed to a smaller tortilla/ bowl. We do put the red strips on the salad, and 3 oz of lettuce now compared to 5 before. Please understand everyone, that we do NOT make the rules. We only go by what we are told to do! I dont agree with many things they have us do. Now, they have changed the kids meal to have only one taco instead of two. Prices are not going up. Only on a few items. Also, when making tacos, or anything for that matter, we weigh and portion everything. meat is only 1.5 oz, everytime and for everyone. People always like to complain, but they never want to have solutions for anything. So my suggestion before you yell, try working at Taco Bell or any fast food restaurant and see that it is not as easy as it may look. When youre sitting at your desk job, were actually WORKING.

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Taco Bell served non veg food - no customer satisfaction

It is very unfortunate and frustrating for me for whatever happened
yesterday. Guys, I went to taco bell (unit no- 021552, Newport mall NJ)
and I ordered for Maxican Pizza and Cheese Quesadilla( everything no
meat). They provided me Chicken food. I went to manager for this and Manager name is
Stella. She was so rude .she t...hrow it in garbadge and were not even wanted
listen me. I bought the chicken packet with me for proof. This is
unacceptable. Even I contacted Tacobell too but no answer. I have
receipt too.

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MichaelAIL
Asheville, US
Jun 02, 2010 10:23 pm EDT

I am judging that by the way you were talking, you may have been unclear on what you were trying to convey to the people working there. One suggestion I would definitely make for you is if you're vegetarian, say that distinctly. "I would like the mexican pizza and cheese quesadilla, hold all the meat. I am a vegetarian"

I was a Vegetarian way back in the day and I used to make it very clear, i'm a vegetarian. Not once did my order get messed up. You're missing out though meat is delicious, especially a bacon double cheeseburger with pork chop mayo and mustard. mmmmmmmmmm

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Taco Bell employee at window

i went thru thw drive thru at gatesville taco bell and this woman took my money her name tag said carmella well she proceeded to take my money and while she was getting my drink i saw her pulling out her nose ring and cleaning it off and then she replaced it back in her nose and she then made my drink i have talked to manager his name is ron but he really didnt make an effort to say he was sorry and that he would fix the problems so then i left and the next day i came back and she was there again and she just looked at me and started rolling her eyes so i drove off and went in and i asked to speak to a manager and this lady told me he wasnt there and she was manager in charge i asked her name and she said cindy so i told her my story and that i didnt appreciate what had happened and she looked at me and smiled and said yea iam sorry and they are training this girl to be a manager but she never once said she was sorry or nothing i love taco bell food but as long as they have people like this working there i will no longer eat there i just feel bad for how many costumers expierence what i have and the managers there just dont seem like they really care either.

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Chrissy623
Surprise, US
Sep 06, 2010 1:15 am EDT
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You can report a violation like that to your local health department. They will investigate it and take care of the issue and beleive me those companies dont want to get a health violation

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Taco Bell quality of food is gone

After being a very frequent customer for over 30 years (yes, that's right), I am crossing Taco Bell off the list! I remember when this chain first came to our area and--although a more limited menu--the food was exceptionally good, especially for the price.

I find their 'new' menu virtually inedible. As if Pepsi wasn't making enough profit, they've really cheapened their menu items to make a few cents more. The beans now are like eating watered down lard with a few beans in the mix. Doesn't even taste like refried beans. And don't you love the new double folded ends on the burritos--less filling and nothing but a mouthful of tortilla--which speaking of that is usually hard and tasteless. The tacos--ha!--you're lucky to get more than a pinch of meat and lettuce, let alone the cheese is so sparse you could count the shreds.

This also seems to be a standard lack of quality across the country. Others I've talked to in other parts of the country agree that Taco Bell has really gone downhill.

I could go on and on. Rather, I've decided to quit visiting the place altogether. That's corporate America--"screw the customer, more profit for us". Not this time.

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angry inch
Providence, US
May 01, 2010 6:48 am EDT

It's true, I had TACO BELL and was thinking to myself how awful and cheap they taste now.
I was thinking "COULD IT BE ME?" These dont taste like they use to.
I thought maybe it was a crappy batch, not too long after I tried some more at a different location.
"Horrible again" Not to mention when ever I ask for extra sour cream not only do they charge me
but they give me this little spit of cream, I say "thats all" and they repy.."YUP".

BYE..BYE ..### NASTY [censored] TACO BELL.

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Taco Bell paid for food that I didnt get!

visited taco bell drive thru on october 23, 2009 at 12;49 am and ordered $33.33 worth of food {4 bean burritos, 6 soft tacos, 1 mexican pizza, 1 bf burrito supreme, 1 cheese rollup, 5 soft taco supremes +sour cream + tomatos, 1 cheesey bean & rice burrito, 2 steak soft tacos +sour, and 1 medium pepsi.} and once I got home {2 miles away!} I went to feed my kids so they could go to bed for school I realized over half my food wasnt in my bag. that taco bells phone kept going to a fax mechine so I had to load my kids back up and drive 2 miles back up to taco bell and argue with your employees that half my food wasnt in my bag! I was missing 3 soft taco supremes, 1 cheese rollup, 1 burrito supreme, 2 steak soft tacos, and my mexican pizza. they wouldnt replace my cold food for hot food they was rude mean and I wouldnt recamend this resterant to a dog! Thats about $17.00 or more to have to return to the resterant to have 1 of your employees to be mean and rude! and to have to FEED MY CHILDREN COLD NASTY FOOD! WILL YOU PLEASE TAKE CARE OFR THIS PROBLEM?!

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Mick Mankford
Atlanta, US
Sep 06, 2010 1:27 am EDT
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Not to mention you're feeding your children Taco Bell, which makes you a trashy parent.

Chrissy623
Chrissy623
Surprise, US
Sep 06, 2010 1:18 am EDT
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I would have to agree children should be in bed at that hour

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Dont like being duped
Binghampton, US
Oct 23, 2009 10:47 am EDT

Children should be in bed at that hour. It's a school night!

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Taco Bell unlawful discharge

I was employed @ Taco bell since 2004, in the last couple weeks the RGM Rebecca Schnell quit for another job. So Lori, a taco bell supervisor took over the scheduling and wasn't very good at it. Other employees complained about the random scheduling that is usually posted on a Sunday or Monday. I work three days a week Mon, Tue, Thur.. Last week I needed those days off for family issues so I requested all three days off in the request folder. I go to pick up my check the following Tue, and was told I'm off the shed.. permanently for no call-no show on the days I requested off. "Everyone who request off ahead of time like I did always gets the time off at that taco bell" We were arguing in front off customers and employees over the fact and conclusion that she didn't know my name obviously, cause when I told her to go get the request folder, which she said I was NOT in, I showed her all 3 days I requested off. She looked very shocked & appalled to see that she was the one to make the mistake. I'm all-ready off the schedule now, so I am going to file a complaint to her superiors about this matter. I don't believe I'm at fault if a manager/supervisor can't read or doesn't know the employee names.

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Taco Bell credit card fraud

On my first ever trip through a Taco Bell drive-through, I ended up paying more than $50 for a single burrito.

The attendant handed me the burrito and a credit card receipt for $3.78. But when I checked my account, he had also run two additional charges in the neighborhood of $24.75 each.

I called the store and was told the assistant manager on duty was "too busy" to talk to me. When I suggested the person take my number and return my call, he hung up.

I called the Taco Bell Feedback line and the corporate offices, both of which told me I would hear from the regional manager within a few days.

The next day I went to the store and spoke to the manager, giving he both the original receipt and a copy of my bank statement showing the additional charges. I also told her that according to Visa, the charges had all been run within a two-minute period.

She took the documents, and told me she would get back to me.

To her credit, she called later in the day and offered me a refund of the overcharges. A little over a week later, I received a call from the regional manager telling me they had investigated and have video of the night manager making the illegal swipes. He has been fired and the company plans to prosecute.

Although generally pleased with the outcome, I would note that Taco Bell did nothing to compensate for the hours I spent tracking this down and the mileage returning to their store.

Consider this post as a warning to check credit card statements carefully.

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LGY
, US
Feb 25, 2023 12:37 pm EST
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Hey Complaints Board, how about issuying to police a countrywide alert about all the credit cars theft by Taco Bell employees?

I just got alerts from my CC about all kind of charges being made yesterday on a card I hadn't used in a month.

Looking at my recent transactions, only the Taco Bell drive-thru purchase could be the culprit.

Now I have to dispute that day's transactions that got approved before I got the alert to reject all and close the CC.

Upon googling Taco Bell CC theft, very many of them popped up so someone in power needs to stop this crap.

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ChrisW1974
Baltimore, US
Aug 24, 2017 9:06 am EDT

I am going through a similar situation in Maryland. I used my card at the drive-thru on 8/12 in MD. I noticed a charge for the same amount for a store in MISSISSIPPI on the 17th and then the same charge from the Maryland store on the 18th. I've called and talked to the store management 4x and was told that 9 other people have complained of the same thing and that my information was forwarded to corporate. The website contact feature did not accept my report when I clicked submit. I also learned at my bank that at least one other person from the bank experienced the same thing about 40 miles away. Meanwhile, I've contacted the States Attorney's credit card fraud division and had to freeze my checking account, order a new card, and lose time from work dealing with this. At no time in the last 7 days has ANYBODY from Taco Bell reached out to me. This is tantamount to fraud in my opinion. I will never use Taco Bell again and intend to alert local media.

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Taco Bell be cautious

I took my two toddler daughters to taco bell for lunch on Friday September 14, 2017, when we arrived back home, I found a used disposable razor in the kids meal bag, so I called taco bell corporate headquarters and of course received a friendly "I'm sorry ma'am"...Took the food back to the store accompanied by a local law enforcer and and once again received a friendly "I'm sorry". The funny thing is that the woman at headquarters made it very clear that razors in the kids meal bags is not standard procedure! Well I would hope not...I was never offered my money back but they were pretty worried about getting their hands on the bag of food that contained the razor! I think it sucks that I can't even take my babies for lunch without worrying about some pshyco putting crap like that in my child's kids meal bag!

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modgarcia
Vernon, US
Aug 08, 2013 11:46 pm EDT

My boyfriend bought tacos and as I ate one I noticed ONLY 3 STRANDS of damn cheese in my taco!Wow really! If I'm going to pay money then taco bell needs to get with the program and hire people that care about their customers being happy! I called the restaurant just 15 minutes later and the manager Cody R. didnt even apologize!So pissed!How do yo hire people that do not care about customers! So now I'm going to buy frozen foods, at least I know what i am paying for there!

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Madofi
Saint Clair Shores, US
Sep 29, 2013 1:45 am EDT
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My receipt number is 021342 it was 2:22 am and i purchased the food they did not give me the drink. I had another empty cup which made me think i already had it when i was leaving realizing too late that it was not the drink i ordered. All i want is the ability to not pay for a drink next time. I already paid for it and never received it all i want is my $1.49 to count and not feel like i wasted my money?

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Ana Richard
Montebello, US
Oct 04, 2013 12:14 am EDT
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After spending 1/2 hr in traffic all I wanted to get a quick bite and go home, when I arrived at the drive thru with only 2 cars ahead of me I figured it would be quicker than getting off the car. I spent a whopping 26 minutes in drive thru!
When I finally got my order, I was 2 burritos short!
So I only had enough food go give my 2 boys dinner, and I had a cup o noodles for dinner because I was not about to go back and wait another 1/2 hour and who knows what they would have done to my food, when I called to complain the manager on the phone didn't even care.

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Tanna Brehm
Jamestown, US
Jul 13, 2015 10:31 am EDT

I was told that this Taco Bell opened at 9am. I got there at 10:07 am. The doors were locked. So I tried drive-thru and sat there a couple m, in. The screen was blank and no-one answered me. Very upset.
Not only did I not get what I wanted but I was planning to feed my employees at work. Which didn't happen.

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Reviewer23255
,
Aug 23, 2015 1:25 pm EDT

I arrived in the drive thru at 1:24 pm on Sunday 8-23-15 and placed my order. There were 3 cars in front of mine . 7 minutes later the Cashier took my money and gave my drink . 4 minutes after that I received my burrito . While I appreciate hot food, Dalaquan could have apologized for my wait . There are many "fast" food choices out there and I was disappointed in my choice this trip.My order # was 308019 . There wasn't directions on the back of the receipt for a chance to "win", so here is the survey code [protected].

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Reviewer99968
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Aug 31, 2015 3:22 pm EDT

3 times I have gone to Taco Bell located at 3114 11th St, Rockford, IL. and all 3 times they have had nothing available for breakfast at 7:30am! Except for the 3rd time, 08/31/15, there were hashbrowns available! WTF! Fed up I went across the street to micky D's...

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Geri Goeb
Oak Creek, US
Dec 18, 2011 2:32 pm EST

My son and I ordered taco bell from the drive thru this location on 12/16/2017 at 9:35PM. He was eating his burrito and bit into a thick piece of jagged plastic the size of a coin! Thank goodness he didn't swallow it or we would have been at the emergency room.
We went back to the taco bell and spoke to the manager. He didn't know what to say he was so frazzled, and offered us another burrito. Yeah right just what we wanted another change to slice our throats! This will be passed along to everyone we know! I have taken a picture of this and also still have this souvenir.

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Sara Rivas
, US
Jan 10, 2012 3:55 am EST

This is my second time at Taco Bell in one month and my food was just not good at all. I ordered the combo #3 the meat on my tacos had no flavor it looked like if someone had added water to it. I usually go to that specific one because it is close to my house. I think now on it will take me some time before I go back to that store or any Taco Bell. The outside of the store had a horrible grease smell. The workers were nice, very polite, but the food was no good. 7502 Hwy 6 North, Houston Tx 77095.

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Steven Sand
Phoenix, US
Jan 19, 2010 7:36 am EST

Taco Bell Supremes are much smaller than they used to be, only a few years ago.Even worse, they use less sour cream, and more lettuce, making it a bland product.Why do companies cut their own throats, just to save a few bucks.I would rather pay an extra 25-cents, than have a good product ruined.

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StacyRay911
el cajon, US
Jan 29, 2013 12:25 am EST
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i dont even deal with them any more, sick of getting robbed over the years with small portions in their tacos. thats why theyre called "lettuce tacos". heard the less they give you over the day, the more the employees can stuff their ### with at the end of their shifts. its true, they need a way to fill their tacos right instead of getting jipped like we always do. i would like 4 lettuce tacos please.

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Taco Bell slow service

We went to Taco Bell throught the drive through and ordered a Strawberry Fruitista. After leaving the drive through I realized that it was a strawberry and pina colada which I didn't want. My husband parked the car and went in. They told him that it would be 2 minutes because they had to defrost the machine. He stood there for 12 minutes and ignored him. He finally asked for his money back. I think that they gave me the pina colada thinking that I wouldn't care.

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Taco Bell managment

Today my family stopped at Taco Bell for lunch. The cashier was making my change and the manager caame up to help her. While we are all there several employees came up and this one young girl was showing them pictures on her cell phone, bad enough, but, the girl was WAY over weight and her shirt liked about 3 inches (or more) meeting the top of her pants. It was gross. I ask the manager (if she was the manager) she said yes, I said the young lady needs to pull her shirt down or her pants up, it is very unapealing to see in an eating place. The manager says, very hateful, she doesn't have a belt and she is doing the best she can do! The best she could have done was stay in the back where her job was.
When we left, she happened to be out side and she comes up to me, she says " I am sorry you don't think I am doing a good job" I say to her, it isn't whatever your job is, but the fact you need to cover yourself up. She says, well, you didn't have to embarres me in front of all those people. I didn't say it which I should have, if you hadn't been in front exposing all that skin you wouldn't have been embarresed. This happened Mon. July 270-09 at 1:30 p.m.

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Cayla Sicard
, US
Dec 28, 2008 1:35 pm EST

Hi, my name is Cayla S I went in to tacobell/KFC on King St. Northampton and ordered the crunchwrap supreme, And I very nicelt told the girl taking the order that I would like it without baja sauce or sourcream which ever comes on it no white stuff. I got my order and luckily checked my food to make sure it was what i ordered it was not, so i went back up to the counter after waitng for 20 minutes. At that time the manager came over I explained the problem and she very aggressively yelled at me and told me well maybe if i ordered it right it would be right. i didnt respond than she went to teh grill person and in fron of a full dining area and a line almost out the door talked about me to the grill guy. than she came back to give me my food and one more time before handing my my food she said "well next time order it right" I was so embarrassed and it is very unperfessional for management to speak to a customer like that. She also during my 20 minute wait yelled at the other employees alot for no reason.

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mbcamp
dallas, US
Dec 10, 2010 4:36 am EST

sounds like you hurt her feelings

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iitsskatieee
Oakville, US
Jan 27, 2010 10:52 am EST

Wow you're an ###. I hope embarssing someone overweight, who probably already has low self esteem, made you feel good about yourself.

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mike
Hot Springs, US
Feb 09, 2009 1:20 pm EST

yea well my tacobell in hot springs arkansas is a drug dealing dopehouse...a MANAGER is selling drugs out of the resturaunt..my son was admitted to rehab for falling grades and admitted to doing drugs...i would like the manager to be removed from duty...wouldnt want taco bell in the news...i will be calling the P.D. in the future..if any taco bell reps want to contact me for further names and location..please contact me at mickeyc_2k5@yahoo.com..im sure taco bell handling it would be better.

thank you

Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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