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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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R
11:37 am EDT

Taco Bell chalupa cravings box

Went to my local Taco Bell in LEHIGH Acres Florida and looked at my Apple app for deals and combos. The chalupa cravings box was listed for 5.99. (Still is). I ordered it at the drive in window and the personnel advised the owner took it off the menu. I asked for the manager and she advised she was the manager. I was upset that Taco Bell listed this for this location but was not available when I ordered it.
The manager was very rude about putting one together and refused to do it.
This is false advertising and I am filing this complaint before I contact an attorney.
What is Taco Bell going to do about this kind of impropriety.

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10:05 am EDT

Taco Bell service and food

Taco Bell [protected] Central Park Avenue, Yonkers NY 10710
7/9/2018 - 9.28am Cashier : Myeia
Order # 241013 $ 8.44

I don't even know where to start... Pulled up at drive thru and there was no breakfast menu on the board. I asked the girl about it and she said that the breakfast menu is only inside. So why open the drive-thru in the morning?
She did not apologize for the inconvenience.
I decided to go inside ( which I now regret ) and was greeted with the usual attitude.
Gave me my order.
I was never told it was ready .. just happened to see it at the end of the counter. The quesadilla was burned beyond recognition. I asked if they could re-make it and with an attitude, they said yes. Got the new one and was not cooked. Very little cheese.. not melted. Very few eggs ... and cold. I even took a picture of it as I have never seen anything look so gross.
This location is simply awful. Employees are so unfriendly .. always have a miserable look on their face. What made today even worse was the fact that the manager was just like her employees.

My solution would be to get a refund as I ended up throwing the quesadilla out.

Silvia Brandi
1300 Midland Avenue
Apt C70
Yonkers, NY 10704
silvia.[protected]@yahoo.com

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9:32 pm EDT

Taco Bell order was wrong multiple times

I just got back from the Turner McCall location in Rome, GA, and the order was wrong I didn't receive the taco that went with my quesadilla meal. My husband's order was the XXL burito meal. I ordered steak for it and also substituted steak for the taco that came with it. He received beef.
The ticket showed the correct order. This isnt the first time this has happened at this location. We never complain, but it is really aggravating to keep receiving the wrong order or things being left out. It is too far for us to drive back to the location. I went through the drive thru and tried to check the order best I could before leaving but that's hard to do when there is a lot of food in the bag. Just think they may want to watch things a bit closer. Thank you for listening.

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4:36 pm EDT
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Taco Bell nacho cheese dorito taco/ baja blast freeze drink/ chips

We went to Taco Bell 2433 N Chester Ave in Bakersfield Ca 93308. I ordered a couple of items meals and family meals. They forgot the chips that goes along with the cheese. We also found a long black hair in one of the Dorito tacos, half way thru the Baja blast freeze drink was a hair also. What makes it worst is it was my 9 year old sons drink. It looked like a pubic hair. I will never go here again or recommend this place to anyone. This ordeal ruined Taco Bell for me.

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1:30 pm EDT
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Taco Bell forgetting an item

Went to Taco Bell 8630 FM 78, Converse, TX 78109 and ordered meals and a couple extra tacos. They forgot our Cool Ranch Doritos Locos supreme taco. We didn't realize until we got home. Tried calling the store 3 times and no one ever answered, keep in mind when we went they were not busy. Drove all the way back and spoke to manager, Teddy. She made the taco and when I told her if I could get something else for having to drive back for THEIR mistake, she offered cinnamon twists...which I already had an order of since I ordered the $5 box. I told her that I had to go out of my way for their mistake and would be getting home to a cold meal and she didn't seem to bat an eye. Only apologize. That is DEFINITELY not a way to keep paying customers. This store has ALWAYS had problems with customer service and uncaring managers. VERY disappointed that I not only had a cold meal for which I paid for, but also having to waste gas AND get out of my vehicle simply to be offered an apology and some cold cinnamon twists, which by the way I declined. Walked out of there with my forgot Doritos Taco and a horrible experience.

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10:12 am EDT
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Taco Bell about cleanliness and food

There was food all on the ground every table was dirty including chairs we had to clean our own table. After we ordered which took 3 times for the cashier to even understand what we were ordering none of our Tacos had cheese on them the quesadillas I order which 1 was chicken and the other was beef had no meat on them and my 5 layer burrito which I ordered with no beans add rice had beans no cheese no meat and sourcream. I asked to speak to the Manager I was advised that there was no manager they left for a minute and would be back soon. Also as you can see by the pictures there is noone in the restaurant but there was 1 person in the drive through.

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12:01 am EDT

Taco Bell wrong order

Went through the drive thru at the Western Ave Taco Bell and after waiting over 30 minutes my order was wrong so I called and was told I had to wait in line again this was at 12:40am and the line was longer then when I originally got there. Manager was playing on phone at window and gave no receipt. After told I would have to wait in line I said I wanted number for district manager and they said they didn't have a number and after complaining they finally gave me the complaint number too quickly and hung up on me.

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11:16 pm EDT
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Taco Bell service

I am in the drive through at Taco Bell on Ireland Rd. in South Bend, IN. I had to wait in line 45 minutes before I reached the speaker to order. Then was told that certain items are not available because there are no black beans after 11 pm. It is at least an additional 10 minutes to get to the window where I am now sitting and have yet to be acknowledged by the staff. Why are you open if it takes an hour to get food and only certain foods are available?

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Bobbi White
, US
Jul 08, 2018 12:53 pm EDT

The TACO BELL on 1255 Plaski Hwy, Edgewood, MD 21040. I visit there at least twice a week and every time there has been problems (like the drive thru is always backup at least 5 to 6 cars in line. You have to wait long to get anyone to take your order. The when you get to pay they are always busy talking to the help in the kitchen, the when you get your order I need to check it because it is wrong at least 2 time a month. For the price of the salads they are very small limited of food. Hopefully things might get better at the drive thru. Also the equipment needs to be replace when you speak to them to order. Barbara White I am 78 yrs old.

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9:58 pm EDT
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Taco Bell being treated rudely and abusively by one of your employees.

On Saturday, July 2nd, 2018 at 7:09 pm, my son and I went through the drive through at store #025448, 1006 Shiloh Crossing Blvd, Billings, MT 59102. The cashier, Frank V, had overcharged us so we told him and he finally figured it out. He apologized. We paid and he shut the window. After over 7 minutes he opened the window and asked us to pay. I said we already paid. He looked confused and said "oh yeah" and shut the window. A couple of minutes later he gave us the wrong order. We waited until he opened the window and told him. He was clearly flustered and angry and seemed not to know what was going on. We had seen our order # 361075 setting on the counter for the last 3 to 4 minutes. A female employee came over and said something to him. He opened the window and tossed our order into my car window. The box was half open. He then yelled "There you have both orders so get the [censored] out of here". He yelled "[censored] YOU" as we drove off. I'm a senior citizen and have never been so insulted and offended. My son worked for Taco Bell for over three years and I managed an Arby's for three years so we understand fast food and customer service. Frank V clearly has no place dealing with people. Sharon Watt [protected].

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7:58 pm EDT

Taco Bell consumers

I went to taco bell in Lebanon tn it was not the greatest the sour cream was spoiled they didn't have the sauce table with forks and sauces clean or with any stock in it the soda machine had no ice the sodas where carbonated water a few of the customers just stared at me while eating this was after a long three years of working for the man I was doing my best to keep my food down later on that day it gave me the [censored]s

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3:52 pm EDT
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Taco Bell the customer service

I went to the Taco Bell on route 3 in Plattsburgh NY. I will never go there again, as I and my family stood at the register for 15 minutes, while people were making food, and running the drive through worked and stared at us. Not one person said someone would be right with you or anything. I spend quite a bit a money each time and really sad that I am never returning to Taco Bell with the lack of customer service.

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11:18 am EDT

Taco Bell food and piss poor management

My food looked like slop like it was rushed to be made my other complaint hasnt been resolved im highly disappointed in this store they put shame to tacobell im lost for words y'all should care about customers I tried going up there and they locked the door on me all I wanted was my food remade 🤦‍♀️ WHAT THE [censored] IS THIS [censored] IT LOOKS LIKE [censored] FR FR

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10:13 pm EDT
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Taco Bell quesadilla, cheese roll up, taco

I went to Green Castle Pennsylvania TacoBell at 10:30 on Friday July 9th. I got home fifteen minutes away and I open my food to see my quesadilla hash overload of sauce which I specifically asked for no sauce on, my taco supreme has no meat on it but has the toppings, and my cheese roll up is just a bare tortilla rolled up with no cheese whatsoever. I did not have time to go back because I would be late for work as home and back out would be 30 mins. I am upset as I go there spend my money and along with the incomplete food items there was nasty customer service going on. Thank you.

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8:40 pm EDT

Taco Bell employee not wearing head cover while in area where food is made

Store is at 10006 cypresswood drive Houston Texas...shift lead has been allowing the staff to tell people it will 15 to 20 minutes before they start the food order for lobby customers. People was getting upset about it and leaving without placing order...when Michael who is shift lead does not clean the store proper way it should be clean...
I am customer offering to clean store for free if I could I know one night I got sick in restroom I cleaned up the mess I made but I placed the things I used to clean up the mess two days later trash can were I places the items used to clean up my mess After I threw up

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5:39 pm EDT
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Taco Bell ordered new mild chk chalupa drive thru. forgot the chicken!!! hanging up phone on me!

My wife went through the drive thru of my former favorite fast food restaurant as of this incident and ordered the new Mild Naked Chicken Chalupa BOX - No tomatoes.
They literally forgot to put chicken in the chalupa. I am beyond dissappointed with this establshment. I called the tacobell restaurant to try and correct the mistake and they dont pick up the phone or pick up and hang up on me. Never going to this establishment again.

Taco Bell 003599
18750 NW 67th Ave
Hialeah, Fl 33015
[protected]

Order # 399159 Cashier: Ariana H 6:02:47pm 7/6/2018

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Update by goinberserk
Jul 06, 2018 5:40 pm EDT

Beyond Upset.

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Tabarusky Gene Dunagan
, US
Jul 06, 2018 6:44 pm EDT

Uh, you do know that the SHELL of the Chalupa IS chicken. that's the way it's supposed to be. It looks like a fried
gordita bread but it's actually a piece of chicken folded into the shape of a chalupa. there is no chicken inside it.

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3:31 pm EDT

Taco Bell variety taco 12pk

My husband ordered a 12 pack. Half nacho shells and half regular soft shell with no sour cream. When he got home the order was completely wrong. All were plane hard shells with sour cream and no tomatoes. We called repeatedly with no answer and left several voice mails that have gone unreturned. When I finally got a chance to go back to the store I was told the order was then too old to make right. VERY dissatisfied customer :-(

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11:17 pm EDT

Taco Bell drive thru

I just wanted to tell someone in charge about the unusual circumstance that I witnessed last Saturday night at your store that is at 4703 East 51st Street, Tulsa, OK 74135. I placed my order around midnight. When driving up to the window to pay I watched one of your employees actually punching the soda machine and also punching the cup dispensers. I have never witnessed anything like this before when paying for Drive Thru food. I am sure this employee was creating a horrible atmosphere for everyone working around her. I noticed that there was a camera in the ceiling above the soda machines and I urge you to take a look at the tape. This was on 7-1-18 12:04AM. My order number was 377342. I also work in a retail environment and this was the worst representation of your company. I almost just drove off but I thought it was important to tell someone about this incident.

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Tony WiIson J
, US
Jul 06, 2018 12:00 am EDT

I have to admit that the above post is a lie. This never really happened. I just made it up because I tried asking her out and she said no. I got so angry that I wanted to cause trouble for her. Now she is threatening to take me to court if I do not remove this post.

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10:03 pm EDT
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Taco Bell food and service

Ordered taco pizza and soft taco supreme in drive through. Pulled up to window and no one was there to take my money for 8 minutes. After I paid, it took another 8 minutes to get my food, both items were soggy and barely warm. Tomato pieces were black and green mostly. No apologies for delay, drive through not busy and I watched staff take 2 orders inside at the counter while I waited to pay. They got their orders before I did and I clearly ordered way before them.

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9:53 pm EDT

Taco Bell accuracy on app

I've literally ordered from the app more times than I can count AND more times than I can count I've gotten menu items left off my meal. And the ONLY resolution "come to the store and we will refund you" that is such [censored]. I PAID on the app. You should REFUND me on the APP. It is literally so simple. Customer service is absolutely horrible here. I can't even stand it. Drinks left off, food left off, extras left off. And ONE resolution that does not benefit the customer whatsoever. I've also written to customer service multiple times and not a single response. It's absolutely a joke.

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8:51 pm EDT

Taco Bell service

I was waiting at the speaker for at least ten minutes with no one there to take my order. I decided to pull up to the window where I waited another five minutes or so due to the person in front of me. When I got to the window I told the workers what happened and all I wanted to order was a cheese quesadilla (not hard). I was told that was fine and then a woman in the back (who is the cook there sadly) rudely told me she wasn't going to make it for me and told the other girls to give me my money back. I wasted a total of 15-20 minutes of my time with no food in the end. Worst customer service I have ever experienced. This woman should not be in charge of anything there. I suggest nobody going to this Taco Bell in particular. Spartanburg sc on the west side of town right next to Ingles.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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