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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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2:07 pm EDT
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Taco Bell discrimination to customer because of color (racism)

Normally would rate this 4 or 5 but a racist server and manager drops it.This place is damn horrible and Racist place ever I been. I usually give 3 stars even if i am not satisfied with services or anything like that. So, I was traveling from Columbia, MD to Raleigh, NC. I started my drive in the morning and due to I haven't ate anything since that time, I stopped by to Taco Bell. I placed my order around 12:54pm and I waited like 20 mins and mean while she called out my combo number like "Combo 6" so I went to the counter to take my order, and after I took my order she said she is sorry because she added Chicken in it when I order with no meat, Later on she found out that that order belong to other people. I waited again for like 5 mins, I again went and asked for my order status as people who ordered after me getting their order. She said she misplaced or someone by mistakenly taken my order. I said I was right there, but they didn't call out my order number, so manager/other employee name Geniffer came and said they call out by name not order number, but they didn't even ask my name while I was placing my order so I was expecting by number, and i am sure thaat they didn't call out my name either because if they would have called, i would have picked my order. Moreover, after that Geniffer Told me that she will get my order, so I told her if it is gonna take more then 20 minutes then I don't want because its already been over 25-30 mins and people who came after me and for dine in and drive through were getting their order except me. She said she will get my order soon. I was expecting after this much delayed she will work on my order first and then others Because I was simply came before them. I went to counter again after 5-7 mins and she was busy taking care of other drive through customers and completely ignored my order. When she saw me, She told me that she will refund my money back, and she processed my refund without even asking me whether I want it back or not. After waiting for long she told me that and no food. I was so shattered, because I was starving, hungry and mentally traumatized by this event. How come she served and delivered everyone except me? she discriminated me against other race as I am the only brown person. she shouldn't treat anyone like that. There is no way anyone treat any person who comes to any restaurant or anywhere treated like I was being treated by Taco Bell. It just completely annoying and bizzare. She wasn't even sorry for the event. I mentioned her that I felt like it was Racial Discrimination. I have never been treated like that. I felt so bad about being in my brown skin and way too much angry and upset with the event. They didn't even make up for their mistake. She said something like an yes, 'I am sorry about that, but I can not do anything'. So that's with the famous Taco Bell's. I haven't seen or been to any restaurants in any country of this world that treats their customers like this and let them go hungry from their place especially food chain like Taco Bell which is in many countries. This event made me so upset that i didn't even feel like to eat anywhere and i drove back to home and while i was cooking for myself I was kept thinking about the event and cut my finger because its mentally disturbing and not acceptable by anyone as a different race and it almost made to feel like bad about being brown. I will spread this incident as much as I can. If people are non discriminating, Then they would definitely stand by against to racism and discrimination done by certain people in this community. This event mentally torturing me so badly which make me super uncomfortable. I spoke with Taco Bell Customer service but no update as of now.

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What The Heck 85
, US
Jun 04, 2018 3:13 pm EDT

They lost your order. It happens. Stop making everything about racism.

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M
7:20 am EDT

Taco Bell closed early

I googled restaurant hours to make sure they where open so I wouldn't make a trip for nothing. When I arrived the drive through open sign was on... this was at 1:15am. Pulled up to order and a recording came over the speaker saying they were closed. I pull around to the window and all I see is a mop bucket. I know employees were inside because 4 cars were in the parking lot. The store hours sign said they closed at 2am. So I left and went to the service station next door. I mentioned it to the lady at the service station and she says..oh they do what they want to over there, they were probably hiding in the back until closing time. I want go back. I just thought somebody might want to know.

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11:47 pm EDT

Taco Bell product

I order some food from the Batesville me store and all my food was put together horrible. All three taco shells was broken and there was hardly anything in them. And my mini chicken quesadillas also had hardly anything on them. I spend a lot of money on Taco Bell because I like it and I'm tired of my food being put together badly. Please contact the store and see what's going on.

Thanks

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11:10 pm EDT

Taco Bell cheese quesadilla and speed

I waited For 37 minutes in the drive through in Enid, OK. For 2 cheese quesadillas and a Dr Pepper. That is ridiculous. Then, I get Home and begin eating my food, and BOTH quesadillas contain lettuce. I've had this menu item multiple times and there has never ever been lettuce before. Not good at all.
However, the lady working the drive through was polite, happy, and kind and I appreciated that.
Please talk to your enid branch about their drive through time management skills.

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7:11 am EDT

Taco Bell incorrect charge for my order

Last night my friend and I went to the Taco Bell nearest to us on Stadium Street in Ann Arbor, Michigan. It was later at night, between 11pm and 12am but I cannot recall the specific time. When we pulled up to the drive thru there was a sign that said, "No lettuce or tomato." The woman who took our order made sure to remind us and we proceeded with our order knowing this. All we ordered was four soft tacos and four hard tacos. She did not tell me what the price was until I pulled up to the window, and it was then that she said I owed $15.60. That seemed a little steep but I had no time to calculate and did not want to hold up anyone behind me especially if I was incorrect. After we pulled off we went home and I went on the Taco Bell website and realized I had been charged almost double for what I ordered. I believe she charged me for supreme tacos which I did not order, and couldn't have if I wanted to given the sign. So I would like to know if there is a refund or credit that I could get because I think it was very wrong and unacceptable how I got charged almost $20 to eat only beef and cheese.

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1:58 am EDT

Taco Bell every employee should have to take a monitor reading test before hired!!

I have literally had it with these ppl and this store! I have tried and tried and tried to give them chance after chance after chance! But i'm done! First, "tonight's" issue is that they had no drinks except tea! Then they overcharged me for two nacho bell grandes just to give me back less than what I paid! Then they got 2 out of 3 things of "my" order wrong! Chicken taco salad with no beans and of course I get beans! Chicken burrito with extra avacodo and of course I get no avacodo! W t f! They gave us nothing to eat a bell grande or salad with and the salad barely covered the bottom of the bowl! All that for 30 damn $! 😡😡😡😡 and this crap happens almost every time we go! I am done wasting hard earned money on something so pathetic that they can't even read a damn screen! People that don't care any more than that to do their job right... Don't deserve the money they are paid to work there! People like that don't do anything but run a business in the ground!

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10:26 pm EDT

Taco Bell bad service

The tacobell/KFC in our town of villa rica is the worst tacobell in georgia. They get my order wrong absolutely everytime and it is just tacos with no lettuce, how hard is it to do less work? It is honestly a joke in our town that we pass around that its not worth going to it because you'll never get what you order. I even asked the lady at the window twice while I was paying if they were correct and she looked me right in the eye and lied. In the past year I'm probably 10/45 times going for my food to be correct.

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1:56 am EDT

Taco Bell not getting what I ordered

Ordered multiple things and most things where not right ordered about 7 thing and most where meat and cheese others where chicken and only where able to eat the qeasodillas and the burritos and tacos where all wrong then the closed early when the sign said they closed at 2 they closed and 1:15 is so we couldn't go get our order fixed either we had about 6 car behind us that where told they were closed

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8:10 pm EDT

Taco Bell service

I went to a Taco Bell and waited over 30 mins for my food so they compisated me with 5 free tacos because we order over 10 tacos! Well I just tried to use all my coupons at the Taco Bell in rivergate and she refused to take the coupons saying I could only use one! So I said I will use them in all individual orders and she said no I could only use one point blank period! On the coupon it doesn't say on per day but does say it one per order which I was willing to do! If I couldn't use all of them at once he should've compisated me with something I could use all at once since I'm ordering food for my whole family and not just me.

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5:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell sponsorship of tbs

I was told that Taco Bell is a sponsor for the Samantha Bee program on TBS. I hope that you drop any sponsorship of shows on TBS. Samantha Bee was vulgar and disgusting in her recent comment, insulting women everywhere. TBS is defending her and that is also terrible. I will eat at your restaurant again and take my family there when I know that you are no longer a sponsor. Sincerely, Brenda Powell

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oogaooga
, US
Nov 04, 2018 9:43 am EST

Bye Bye taco bell, Samantha bee is a disgusting piece of [censored] anf your food smells like a fishy feckless [censored]

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C&K
, US
Jun 07, 2018 11:17 am EDT

Boycotting Taco Bell for sponsoring Samantha Bee due to extremely vulgar language used against Ivanka Trump and others. Her program is just nasty. Too bad, because your restaurant is our favorite fast food.

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P
10:37 am EDT

Taco Bell corporate sponsorship of hate

We expect your company to drop sponsorship of the Samantha Bee's Full Frontal show! We are tired of such common disrespect, common language and hate of a media representative and advertising support of hate messaging. America and the world has enough hate. How sad to focus on this negative messaging instead of overcoming hate with non-hate. Your advertising representative went too far. Because your company supports hate messaging, consider your product boycotted until your action proves otherwise.

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Ken Bodnar
, US
Jun 01, 2018 9:21 pm EDT

I totally agree with this post I will stop using Taco Bell if they keep advertising on the Samantha bee Show

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2:38 am EDT
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Taco Bell service, employee, food

Taco Bell had been on my mind all day while at work and The closest Taco Bell to me is 30 minuets away so I had been thinking and decided it was worth the drive. When I arrived the employee that took my order was rude and acted like he was too good to be taking my order, but I let it go and just finished my order and left. I ordered 2 cheesy potato grillers and a chalupa w/ extra sour cream and no tomatoes for my fiancé, a #6 combo (2 chalupas w/extra sour cream and a soft taco) for my sister, and a chipotle chicken griller w/ extra sour cream, add 3 blend cheese, add potatoes and a mini chicken quesadilla for myself. But when I got home I found out that they completely screwed up my order. There was no soft taco, the chipotle chicken griller didn't have chicken, 2 chalupas didn't even get sour cream, and the other chalupa had a long black hair in it, so I wrapped it back up and am saving it for proof. This was definitely not worth me going out of my way and I certainly won't be making that mistake again.

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10:57 pm EDT

Taco Bell kooks/burritos

The burien tacobell in washington served me 3 five layer baritos and the first one was good but I was still hungry so I started to eat the second one and got sick from it haveing something that looked like flem or chewed up daritos tan cheeze weird smell nasty taste eewwwwwww...

So I drove back to return it, please fire the one who made that barito for me because it was hazardous as a meal very questionable employee check the cameras please review the footage of the kook during my drivethrough order it was last one ill ever order. So never again ewwww

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Update by ur momma
May 31, 2018 11:04 pm EDT

i threw up multiple times and was dizy and the mountain dew baja blast freeze icey was questionable also because after it melted it had layers of foam on top of the drink in the taco bell cup. ewwwww i think the ingridients were expired or the employee is questionably accountable !

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5:02 pm EDT

Taco Bell food, employee's

I love Taco Bell. I usually frequent the Taco Bell in my home town of Catoosa Oklahoma but was in Tulsa with my daughter and we stopped at the North Peoria and Pine location. The tacos weren't even together. The filling was halfway out of the shell. Nachos only had beans and cheese in middle. Employee or employee's must have an attitude problem. Never return to that location.

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5:46 am EDT

Taco Bell they failed to return debit card after drive thru transaction

After getting our drive through order, I asked my wife where the receipt was. She said it had to be in the bag, I looked again and no receipt in the bag. I asked her where my debit card was that I used for the purchase and she said it must be in my purse. I had just come from the hospital; not feeling well I assumed we' find it once we got home and could really look for it. No receipt, no card. I call the store and they tell me after they look in the safe, they'll call me back. Four hours later I call them and they tell me no about the card. Dismissed without corporate office info or store manager name or apology. Nothing.

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12:47 am EDT

Taco Bell computer issue

The Taco Bell located at 3847 W. Market Akron, Ohio 44333 claimed that there system was down at 1am in the drive thru. However the system and drive thru sensor was operational. As soon as I questioned the employees as to how the system was down. They instantly told me that there system was back up and working. It seemed like an excuse to not take any more orders before they closed at 3am.

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8:04 pm EDT

Taco Bell store number 21488, in walled lake mi

Hello,
My name is Michael Grover, I am writing you this evening out of concern for the standards of your company. Over the past week I have visited the Taco Bell in Walled Lake Michigan, store number 022488, on two separate occasions and on both instances the service was horrible.
The first was last Friday my mother and I went thru the drive thru where she attempted to order a Mexican pizza no beans, with extra beef on the side. She had to explain that 5 times to the guy as well as the manager who just couldn't understand that she wanted the beef on the pizza, then extra on the side. It was unbelievable I could not fathom how such a simple request could become such a problem.
Which brings me to tonight where I went alone to order dinner for myself and my parents. I placed the order for 4 soft supremes, 2 hard supremes, 1 beef burrito supreme, a naked chicken chalupa, and a order of nachos. The time on the receipt reads 7:13:54 I did not receive my order of 8 tacos and a nachos until 7:36 on my phone! 23 minutes I waited for my food! During which time 3 different people from the drive thru came inside and stated they were missing food or had the completely wrong order.
After I received my order I immediately asked to speak with a manager, it took her another 3 minutes to come out of the back and speak with me. I did not catch her name but it was clear to me she had no clue as to what was going on in the restaurant. Anyway I had told her that I was waiting over 20 minutes for my order of 8 tacos and asked for some sort of compensation or a refund or something. She was like "well I can give you a refund" I said okay fine got my money and left before I had ripped her a new one in front of the entire restaurant and her crew. She did not care about what was happening, all she knew was that I had asked to speak with a manager and she wanted me gone as quickly as possible so as not to cause a scene. Which I was very close to doing.
Now I have worked in the restaurant business for over 12 years, including being a General Manager for a fast food restaurant, and about 6 months of working for another Taco Bell. I get that things happen, but with this location they happen all of the time. The two gentlemen I was speaking with both said they hadn't been here in over a year because the service is always so bad and that they came hoping it would be better this time. One of the gentlemen was from the drive thru who was missing his chalupas said that he knew he had to check the bag knowing how often in the past his order has been screwed up.
Now I'm rambling and I apologize for that but I just think that it's important for you to know what's going on in your company. If you could please forward this along to the higher ups, aka. The Owners, I would greatly appreciate it. Something needs to be done and I'm sorry that even if it is done that I will not be returning the that restaurant again.

For reference if you need it my Order was: 223860 and the Survey Code was:
9015-8024-1380-2136

If you have any further questions or wish to reach out I can be reached at the following email: [protected]@aol.com

Thank you,
Michael Grover

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greae
, US
May 30, 2018 9:17 pm EDT

I hope when you worked at Taco Bell that you had to deal with rude and demanding customers like yourself. Maybe if you did not quit your job you would be able to afford your food.

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greae
, US
May 30, 2018 9:16 pm EDT

Also if you cannot afford eight tacos than do not order eight. They should not have given you a refund. Visit a soup kitchen if you are hungry and cannot afford to feed yourself.

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greae
, US
May 30, 2018 9:15 pm EDT

Your mom want extra meat on the side she should pay for it.

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greae
, US
May 30, 2018 9:15 pm EDT

They gave you a refund what more do you want. If you cannot afford to pay for your food then do not order eight tacos. Visit a soup kitchen if you must. Maybe if you were still working and did not quit you would be able to afford your food. I hope when you worked at Taco Bell you got rude customers like yourself. Also if your mother wants extra meat on the side she has to pay for it.

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4:21 pm EDT
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Taco Bell food services

Hi. I'll begin by saying I've been completely patient in this episode with taco bell. On March 26th, 2018 I visited a local taco bell in Hammond, LA and discovered a wood chip in my chicken quesadilla. I've since reached out to them and submitted the proper forms. While the employee there was kind and helpful, the aftercare with taco bell is not being handled seriously. I had to take a couple of trips to the hospital after feeling uneasy and it saddens me that I have yet to recieve a call from taco bell with a formal apology.

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2:24 pm EDT

Taco Bell mobile orders

I submitted a mobile order for this store only to come by and find it closed. The app wouldn't let me cancel my order and when I called the store they told me they would not be open for another hour and i could come back then and they could not cancel my order. I called Customer Service and was also told that there was nothing they could do. So basically they took my money, wouldn't make my food, and still wouldn't return my money. Ruined my whole day. Now I'm down $30 and got no food and wasted my time.

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9:25 am EDT

Taco Bell service

I was at Taco Bell on Beach Blvd on May 25. The girl working the drive thru got my order wrong and didnt even put it up on the screen. Then when I proceeded to pick up my order, it was wrong. I complained, she said that there were only 2 people there. She was being very rude. Then I asked her for the number to corporate, and she said I had to look it up. I asked her for her name and she said she didnt have one. I proceeded to take a picture of her.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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