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T-Mobile USA Customer Service Phone, Email, Contacts

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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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T-Mobile USA reviews & complaints 710

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T
4:41 pm EDT

T-Mobile USA Unlimited lte sim card

Purchased the unlimited lte plan with sim card and had nothing but problems from the start. Constant disconnects. Tested on two routers, same result. Called support, no help. Save your time and go elsewhere. Have to post this from my cell phone because our home has no internet.

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10:30 pm EDT

T-Mobile USA Block my own payed celular for change carrier

T mobile block my unlocked celular that I bought in BestBuy .. I am goin to my fourth day without a phone and still no solution... I am looking for a legal representation... I try to have a solution in the store but the employee told me to call 611 because they don't fix those problems ... they only sells phone and he continue play a game in his celular .. wow ... they has to stop doing this to customers ..

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4:35 pm EST
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T-Mobile USA do not use this service

your company has done nothing but be rude and does not care to explain all policys period I was lied twice in 24 hours your company does not care to help there customers you have stolen money from amd now charged me a again which i find unprofessional no one told me about buyers remorse with restocking fee when i got this account so i closed it today and come to find out I was rippedf off and lied to which is the one thing company should not do to keep customers

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8:28 pm EST
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T-Mobile USA customer service area

The pink color is all you can see.
Last year, I went into the store to purchase and asked for a new mobile phone. End up I got stuck in the store for 2 1/2 hours and absolutely watching and scary speaking and dialogue from the staff who works there. The drama is like two to three people dressed like terrorist green customer and making a lot of attention. And when I asked them to stop they said they are the staff and manager of the store. I was trying to spend at least $200 in one hours, I think that is the worst manager I have even seen. I got no choice cause all my handbags and everything is with me in the store, so I stayed in peace. And the worst part was, when I served by a female staff, and when I have more than several question the manager is so rude, and he said like you have to say PLEASE if not they want me to get out of the store because I spoken fluent English and they don't.

This is the absoulte strange scene I have ever seen, like a bunch of insane work in the store. I am pretty sure if I was with my two kids and they did that I will call on police or e-file or something, and that is rudest of all to purchase a cell experience that I have. He is a Mexcian people again, I dislike Mexcian customer service, just like AT&T, is the worst, no professionalism at all and not to mention I will give them referral business in the future. NEVER. Will...=[

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12:17 pm EST

T-Mobile USA unauthorized obstructives

Relevant documents of the kaiser permenente and its prescribers have a severe storm misscontact situation due to the stunami weathering. And the mix ups are comings forms and thats in clinton maryland, largo maryland, washington dc new york avenue and increases of energy added a even worst situation with mococcol and pulmonary disease and obsrtuctored fizer moleding. I am Dr. Lisa A. Nickname mearkadees (cannon building selected) washington dc 20019

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9:12 am EST

T-Mobile USA iphone and account

Moving to the country left me with unreliable service with T-mobile. They were informed that the account had to be closed due to bad coverage, also turned in the Iphone that was on lease. Second phone was paid off. Now I've been reported to the Credit Bureau for $900. for the same phone I turned in and my paid off phone is locked.
I have call customer service every month since June and been to the store after talking to customer service. Does anyone in the company really know what they are doing.
What's it going to take to get this resolved. I've done everything I was suppose to do.

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7:02 pm EDT
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T-Mobile USA deceptive sales on svc, trade-in and rebate

So we switched 5 phones and added 2 new lines. The rep said we could get $700 off a new apple phone X for trading in my sons iphone 8, which was off lease and needed 138 to own. ~$600 for a sumsung 9 (which would have almost paid off her phone $627). I was supposed to get a $400 byod credit, I went and paid my phone off. Representative ended processing the iphone x and samsung 9 phones, right there, before we'd paid Sprint the final bills. They credited ($184.00) for my son's iphone 8, instead of the $700. The rep knew we had to pay the 'to own' amount. Which is why we switched, because he was off-lease and sprint was chargining $30 a month, we had to pay $174.93 to own that device. They credited ($145.00) for my wife's samsung 9, which still was on lease and needed about $627 to pay off to own. Then the rebate form was incorrect, it was going to give us $158 and had a phone number I didn't recognize. I was expecting $1100 and the iphone x to be paid off? We went to back to the store and found out that rep was from another store and had filled in that day. They said the rebate form was incorrect and they'd try re-run info. We spent over 2 hours there on that follow-up evening. T-mobile said, well we you ~$478 or so in the rebate, because they don't stack up. Now, T-Mobile says its too late to get any rebate. So I got ripped off, I paid $900 to sprint that next bill after when we switched. I paid $357 to pay off my samsung 8 phone that day (and kept it), I thought, my son paid $397.18 to T-mobile to completely purchase the iphone X. I paid Sprint $627 for my wife samsung 9, that t-mobile took that day (it was on month 5 of 24 on lease). T-Mobile credited us $300 that day and lied. They screwed up the rebate (both phone and amount) and then said that it was too late to get the rebate.

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4:19 pm EDT
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T-Mobile USA technical problems

Dear Sir/Madam, I am complaining regarding my prepaid account that Ihad paid my Bill October 08 and the service had stopped and returned after 2 days for one line and the second line only calls had returned but data is not working and it show at my account that my line is suspended. I called technical support more than 12 times and nothing happened. I just hear the same massage all the time wait for 2 hours some times and wait for 24 hours other times and it will work.

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10:41 am EDT

T-Mobile USA customer service

I waited for the Galaxy S10 sale, but one get one free. When the sale started I went and picked out two phones. The store only had 1 that I asked for. The sales person. Offered a different one. But for a thousand dollars I wanted the one I picked out. I was told that they could mail me the correct phone. About a week later I received my bill. On page 2 it states that my phone was mailed to me on the 22 of June, 2019.
As of the date of this letter October 13, 2019, despite what t mobile calls their best efforts I am still waiting for my S10+. I paid them $900 in cash. I had lost my reciept( I know that is not good) but like I stated earlier on my bill it tells me it was mailed on the 32 of June
They can't get my address right at all.
Everyday I have to call them because my phone won't connect to the internet unless I use my hotspot which of course eats my data. So I am being forced to purchase the more expensive data package and it never fails a week before my payment is due I get a text telling me that I have used up all my data.
This has to be the worst phone company ever

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Update by Gem Lane
Oct 13, 2019 10:44 am EDT

The date they claim to have it was on June 22, 2019. Sorry.

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6:44 pm EDT

T-Mobile USA billing overcharge

My cell phone # [protected]. T-Mobile charged me twice on the first month on 5/30 & 6/1. Since then, they have auto drafted on 7/1, 8/1, 9/1, 10/1. Each month, I have asked for credit to be applied to next month or a refund. They have done nothing. I just want a refund check of $77.18.
Also, my online account does not work. The phone number cannot link to my name nor my email address of [protected]@gmail.com.
They promise to fix it but nothing happens. Please help.

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5:15 pm EDT

T-Mobile USA t-mobile refuses to refund my money after falsely charging me.

On July 12, 2019 I transferred 3 phone lines from AT&T to T-Mobile. The sales person promised a 30day risk-free trial period. On July 23, 2019, 11 days later, I cancelled the contract since I had no cell service in my house or my neighborhood. It was no problem to cancel and I was told by customer service that I would receive a full refund. I sent back all the equipment and received a refund.
On August 4, 2019, my credit card was charged $166.25. I called T-Mobile immediately and was told that they hadn't cancelled the autopay and that I should expect a refund within 10 days. Nothing happened for 2 weeks so I called again. I was told they would try again and I should expect a refund within 10 days. Again, nothing happened. Today (September 16, 2019) I called again and was told I wouldn't receive a refund since they can't refund 1st bills if they were set up as autopay. I asked to speak to a supervisor and he confirmed that they had no way to refund my money. He told me that if I wouldn't have set up autopay then it wouldn't have been a problem.
I can't believe this. I was lied to and charged for services they never provided to me.

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11:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

T-Mobile USA awful customer service.

August 19th, 2019

Dear T-Mobil Corporate Office,

Hi my name is Angela Galaz and I have been with T-Mobil for over 10 years with 5 lines. I spend anywhere from $175.00 -$250 a month to keep our lines on. I am very upset with your employee's poor customer service.
Every time I call for assistance, I get nothing but harassment because I didn't have the security code at the time of calling. I am an authorized user on the account, give them the last 4 digits of my husband's social security number, give the all the phone numbers on the account and still get harassed. They refuse to help me. However all they kept saying is they would text me a code number and for me to read it back to them. I refused.

My husband Michael Galaz has stage 4 cancer and is not doing well. I refuse to bother him for the password or look for it. The first time I called for help, I spoke with Elizabeth who was very short and rude. Her employee number is 23236 in which she refused to give me. Then when I asked to speak to a manager, they connected me with Chad, employee number 23151 whose professional mannerism was worse than Elizabeth. After arguing with both of them I hung up and called the closed T-Mobile store. I was trying to get a name of a customer complaint supervisor that I could talk too and another one of your so called fantastic employees, Tristian 4249153 refused to give me a name. All they did was give me the 1-800 number. I cannot tell you how many times I tried to get in touch with the district manager or someone who cared and could really help me. Your customer service sucks and this is not been the first time. I am having many problems with my phone and need assistance. Due to my husband being on hospice it's important that I have a good running phone. I cannot afford to buy a new phone.

I need for the corporate office to E- Mail me back so I have something on record. I was told by a prior manager last month that he would add in the notes that I only had to give my husband's last 4 digits. Chad just laughed and said, "I don't know why he told you that because we can't do that." I in return asked him if he was calling me a liar.

If this is not addressed now, I will be changing to a more caring, professional carrier. And please know, it will be me canceling your serviced not my husband Michael Galaz-3913. He is too sick to be bothered with any of this!

I'll be waiting to hear from you soon.

Angela Galaz- A Frustrated and upset customer.
[protected]@gmail.com
226 E J St
Ontario, CA, 91764
[protected]

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9:00 am EDT

T-Mobile USA apple iphone trade

On Nov 25, 2018, There was a promotion trading old Iphone 6 to Iphone XS for $750 with adding a new phone line. I called 611 and talked to Saleman. He agreed and he did all papers for me through the phone. Account [protected], Plan [protected], Seller 129220 SE 38th Street, Bellevue, WA 98006. I received the Iphone XS about 1 week and I sent my old Iphone back to Tmobile in FortWorth based on the instruction. A month later, I called Tmobile, complained why I did not see my trading credit and they said it took couple months to effect. Couple months later, I called complained again. This time they looked at and told me that because I did not add a new line so the promotion is not effective. I told them that the saleman promised me that he did everything for me and wished me enjoy a new Iphone XS. I expected he did everything include adding a new line. I even asked him where he located. He answered in Tampa, FL. I was very happy that I did not have to deal with outsource people. Now they said he was a outsource people and they let me talked to the manager in Tampa location. The manager is very rude. He said he could not do anything and nobody here to solve my issue. I told him that he can listen my conversation on Nov 25 with his saleman. He said no time. I have been with Tmobile more than 15 years. This is the way they treat me. They lied to my face. I lost $750 trading credit.

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10:29 am EDT

T-Mobile USA t-mobile credit card refund

Recieved letter stating T-Mobile owed me $ when I closed my account.
Enclosed was a Master Card CREDIT CARD which they said had my refund. Reading the statement I had to call # to activate card. If I activate I read on back of statement a monthly service charge would be charged PLUS to transfer my refund to my bank a charge would be requied.
Activating the account would give me a CREDIT CARD which canceling would effect my credit score and another service charge.
I called T-Mobile because it states on my letter I could have a check sent or transfer refund if I called T=Mobile. When I called the person (who I could not understand) said they could not find my account " I would have to go to a T-Mobile store" Nearest is 70 miles.
SCAM or T-Mobile keeping refund or screwing customers.

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10:27 pm EDT
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T-Mobile USA Locating my prepaid account number and phone number

Dear Sir/Madam,
I am complaining regarding my prepaid account that I forgot the phone number and the account number that I can not make a payment. I called T-Mobil customer service twice, which first time I got hung up and your customer service agent was rude and never want to help me. For the 02 time when I called man answered the phone and he got all my information such as address and the social security number and later said he don't have my information. I strongly think this is totally not the way service should be. I will definitely not recommend T-Mobil service to any one I know.
My email address is noel.[protected]@gmail.com and my mailing address is 2117 Bonnie Brae Avenue Claremont California. My last 04 numbers of social security is 3404
Regards,
Noel K. Tissera

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5:15 pm EDT

T-Mobile USA purchasing nightmare!

I would choose a -10 rating if I could. I purchased a Samsung S9 in October of 2018 at the T-Mobile Store at 200 E Montauk Hwy, Ste F, Lindenhurst. When I went in I asked to see a phone that was "waterproof" and the salesman showed me the S9, I liked it but noticed the price was a lot more (about 900) than I'm used to paying but he said its worth it so I said ok I'll take it. I purchased the phone that day with insurance and left happy. A few days later I returned because the phone did fall and There's a few scratches on the phone, but it was NOT because of the fall that the phone broke, and upon bringing in the phone to the store and him looking up my information, and him seeing I do have insurance and saw that the phone itself was damaged NOT due to the phone falling, but the actual phone itself was not working properly and he said that its o, k and that it was within the time allowed for me to return the phone ( I believe 2 week is allowed to make returns) and was "no problem" to get a replacement phone since I did have insurance. At that point I asked for a replacement and he said that he was "sold out" of the S9 and at that point I said "Ok do you have any phone similar to the S9?" He said yes the Galaxy J7 so he then informed me that the main difference is that the s9 was "water resistant" not "waterproof" like he originally said so I said what's the difference and that's when he proceeded to tell me that the "water resistant" S9 is only good for a few feet of water not totally "water proof". So I then said ok well why would I pay for the S9 when I'm paying to have it waterproof but your telling me it's not, so he agreed and said to get the J7. I purchased the J7 and asked can you take this s9 right now and take the return and he said "no you will be sent a box to your home address to put the phone in the box and follow instructions to send back to right place" since I purchased insurance and it is an outside company or something that deals with returns. I said no problem so I purchased the s7 now and still have the s9 waiting for the box to be sent to me house to return it properly like the man at T-Mobile said. I go home and wait and wait, no box shows up, I call and ask and no one is helpful and the people at the T-Mobile store at 200 E Montauk Hwy, Ste F, Lindenhurst, NY 11757, were so beyond rude to my wife and I they laughed in her face and made her cry they were so mean to her so now it has been months and this issue is STILL not resolved. We have made numerous attempts to get this resolved and no one even after calling many time for MONTHS and them saying they will "credit our account" for a month because they left me with no phone and service for days when I explained to them I NEED a phone for work since I work in the medical field and am "on call" most nights, but of course they never credited the account and there's no documentation anywhere. We are so dissatisfied with the T-Mobile store we purchased it at we called and complained to t mobile and refuse to go back there or to talk to them after they treated my wife and I the way they did. I have ALWAYS paid my bill on time and always a loyal customer who has been with t mobile for years. I have made every right move to try and resolve this issue which is ridiculous to begin with. We have the phone still and have attached it with this and the phone is just sitting here and we are waiting STILL to return it! We have tried and tried and we can get NOWHERE. My wife and I even called yesterday TWICE and spoke with a T-Mobile rep for about a half hour and they said they would call back in a half hour that they were putting this in as a "top priority" and even gave them 2 additional phone numbers to reach in case they couldn't get in touch with me right away and STILL no one ever returned our call to resolve this issue and we are literally lost as to where we should try now since every single time nothing ever gets fixed and is absolutely insane!This is by far THE WORST customer service experience I or my wife have ever had in our entire lives! Bottom line is I have an s9 that is basically brand new that I am not making any more payments on because I am literally getting robbed and is affecting my credit score which were trying to buy a house so its is EXTREMELY IMPORTANT right now and significantly so am looking for anywhere for help to resolve this ridiculous circumstance that T Mobile has put myself and my family in. Please help!

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9:15 pm EST

T-Mobile USA t-mobile prepaid account

Charged my credit card and when i raised complaint they said they will return it, after few days when i contacted them again, the customer service just keeps me on hold and connects to payment department and payment department connects to customer service so on, its like 6 persons its connected in a chain and kept me 55 mins waiting with no solution to the problem, illegal use of my credit card..

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9:22 pm EST

T-Mobile USA unethical behaviour (bait & switch) not keeping promises

Switched to T-Mobile on Feb 6 2019. We had two of our own new phones and needed 2 more phones for kids. Saw a promo for iPhone 6s for $350 with $190 cash back. The store rep in Chantilly VA said oh I can get you the phones and ship it you free of charge. Give me the phone numbers that you wanted ported. Gave three phone numbers to him and got a 4th line. Guess what after porting the numbers he suddenly tells us they don't have the phones and they don't have them online either. Now our phone numbers were ported and we were stuck. we called customer service and spoke to customer service rep named YAYA. She stated the store can move you one up so you can get iPhone 7 for the same price, but I cannot do it since you are buying from store the store manager has the authority to do it. The store manager on duty stated that he is putting notes in the system and back office will give us credit and ran the phones at $449 each with $27.down. Stated if I don't get credit come back. 5 Days later T-Mobile generated the bill and guess what my 4 Lines for $140 that T-Mobile advertises online (taxes included) came to $145.75 and they charged us $37.50 monthly for 2 phones for 24 months. So today Feb 15 2019 went back to store and Store Manager called the back office and talked to Alex from customer service to get us credit. The customer service simply refused to honor what was promised to us. The store manger even tried to ask them if they can put a promotion that had just ended and get us $210 credit so we will pay $10.00 month but customer service refused.The store manager stated he cannot do anything except for us to return the phones and they will charge us a restocking fee of $50.00 for each phone. I came home and called customer service to find out their cancellation policy and they stated we are sorry everything happened to you but we cannot do anything but give their feedback to their managers. This is how a TYPICAL BAIT & SWITCH works and looks like T-Mobile is very good at it. I paid $106.00 for activation, $27.00 per phone as down payment on two phones( $54.00) that I will return and pay $50.00 restocking fee and pay them $145.75 for using T-Mobile service for 10 days. So we are out $305.75 for a POS service we received from T-Mobile. Any company can provide you services but you can tell how good a company is when a problem arises and how they handle a customer complaint and resolve it. T-Mobile definitely failed and if their was a less then 1 star I would give them that. Worst then car dealers.

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9:25 am EST
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T-Mobile USA text messaging

SMS Not Sending. After over 10 years with T-Mobile it may be time to switch carriers. After 10+ hours on the phone with tech support via phone calls and chatting nobody is still receiving my text messages even though they say sent. After hours, tech support said it was my phone after assuring them it was not (because I put family members SIM card in and texting worked fine) despite this logic they insisted I get a new phone to resolve the issue. Against all logic I bought a new $600 phone as predicted this did not solve the problem and they offered a whooping $50 credit for my new phone. The very nice rep at the store tried for over an hour to resolve issue with Tech Support with no success. The most frustrating part is that I am on my 3rd trouble ticket number. Once the trouble ticket gets escalated above regular tech support someone closes it out without confirming with me that it has been resolved. I am now on my 3rd trouble ticket #[protected]. The very nice reps keep promising me that it will be resolved and not to worry. Very difficult running my business with people not receiving my text messages.

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rolex452
Sunny Isles Beach, US
Dec 16, 2019 11:06 pm EST

Dear HSD: I have EXACTLY THE SAME PROBLEM with my prepaid telephone (I have an old style prepaid account "grandfathered in"). I've had this failure to sent SMS Text Messages on and off for NEARLY EIGHT MONTHS. The first service complaint (to the overseas call center, of course) was not solved for nearly two weeks. IT WAS THEIR SOFTWARE that kept turning off that feature! Every month, the "Send" feature is again turned off (by them), and they've blamed the SIMM chip, the cell phone towers, and my (T-Mobile branded) Samsung phone. NOW, THE CALL CENTER DOES NOTHING! They tell me a "service ticket will be created, AND MANY DAYS PASS WITHOUT FIXING THE PROBLEM! I have received help from the Corporate Office technicians in Bellvue Washington, but I CANNOT CALL THEM EVERY MONTH TO MAKE THE SAME COMPLAINT! If T-Mobile is so proud of their foreign call center and engineering staff there: TEACH THEM HOW TO DO THEIR JOBS! Thank you.

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9:59 am EST
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T-Mobile USA my bill charge

I have been with TMobile long years... back in April there had been overseas charges on my bill ...when ı reconcile my bill it
was only to Canada... I called T mobile and they advice me to turn of my long distance plan... On my oct_ Nov bill I received the same
long distance charges... I use whatsapp for my long distances... However today Dec 6, 2018 contacted Tmobile agent again to check
if my long distance was off. She said long distance is off but your call was to Canada and Canada is not in the plan...
I will raise this to different level... I got additional $7 long distance charge... This was never indicated before... pls. credit the amount back to my acct. and confirm that Canada and Mexico are not inclıded as "long distance" so what is the clasification of these 2 countries? pls advice
Regards Gunsu Caglar [protected]
pls contact me by email [protected]@hotmail.com

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T-Mobile USA Customer Reviews Overview

T-Mobile is a well-known mobile network provider in the United States. The company has received a lot of positive reviews from its customers. One of the most significant advantages of T-Mobile is its affordable pricing plans. Customers can choose from a variety of plans that suit their needs and budget.

Another positive aspect of T-Mobile is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may have. Customers have praised T-Mobile for its prompt and efficient customer service.

T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

T-Mobile's network coverage has also received positive reviews. The company has invested heavily in expanding its network coverage, and customers have reported good signal strength and fast data speeds.

Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

Network Coverage: T-Mobile USA boasts an extensive network coverage that spans across the country. Their network reliability and stability are commendable, providing customers with consistent and uninterrupted connectivity. However, in some remote or rural areas, the network coverage may be slightly weaker compared to other providers.

Pricing and Plans: T-Mobile USA offers competitive pricing and plans that cater to various customer needs. Their plans are flexible and affordable, providing customers with options for unlimited talk, text, and data. Additionally, T-Mobile USA frequently introduces special promotions and discounts, making their plans even more enticing.

Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

Data Speeds: T-Mobile USA provides fast data speeds, allowing customers to browse the internet, stream videos, and download files quickly and efficiently. Their network infrastructure and technology advancements contribute to a seamless and enjoyable online experience.

International Roaming: T-Mobile USA offers excellent international roaming services. Customers can enjoy affordable rates for calls, texts, and data usage while traveling abroad. With T-Mobile USA, staying connected internationally is convenient and hassle-free.

Additional Features and Services: T-Mobile USA offers a range of additional features and services, such as Wi-Fi calling, visual voicemail, mobile hotspot, and device insurance. These features enhance the overall user experience and provide added convenience and peace of mind.

Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

Ease of Use (Website and App): T-Mobile USA's website and mobile app are user-friendly and intuitive. Customers can easily navigate through the website to access account information, view and pay bills, manage services, and explore available offers. The mobile app offers similar functionality, allowing customers to conveniently manage their accounts on the go.

Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

Reliability and Stability: T-Mobile USA's network is reliable and stable, ensuring consistent connectivity for customers. Their infrastructure investments and continuous network improvements contribute to a reliable service that customers can depend on.

Customer Satisfaction: T-Mobile USA has a high level of customer satisfaction. Their commitment to providing excellent customer service, reliable network coverage, and competitive pricing has earned them a loyal customer base. Customers appreciate the value and quality of service they receive from T-Mobile USA.

Comparison with Competitors: When compared to its competitors, T-Mobile USA stands out for its exceptional customer service, extensive network coverage, and competitive pricing. While some competitors may offer stronger coverage in certain areas, T-Mobile USA's overall package of features and benefits makes it a strong contender in the market.

Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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Contact T-Mobile USA customer service

Phone numbers

611 +1 (844) 840-6518 More phone numbers

Website

www.t-mobile.com

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Use this comments board to leave complaints and reviews about T-Mobile USA. Discuss the issues you have had with T-Mobile USA and work with their customer service team to find a resolution.