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1.8 29 Reviews

Model Mayhem Complaints Summary

6 Resolved
23 Unresolved
Our verdict: When using services from Model Mayhem with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Model Mayhem reviews & complaints 29

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2:26 pm EST

Model Mayhem This website is HORRIBLE

I have had model mayhem for years now, have never upgraded to premium but never plan to due to how many scammers are on the website, how many unprofessional creepy guys are on it, and how there aren't a ton of legit paid photoshoots.

It is frustrating to navigate the website and add pictures, as you have to usually downsize the quality of your image because they can't add photos of high quality. Which is really weird in my opinion because most professional models have pictures from a camera that uses high quality images.

Also, images are automatically set to be "for mature audiences" so I constantly add images and forget about this and have to go back and uncheck this.. it's honestly a frustrating and garbage website in my opinion of using it for years. I do not think it's worth the money to subscribe for premium usage as they are not doing enough to get rid of the scammers and perverts on there.

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10:54 pm EDT

Model Mayhem Have asked for account to be deleted

Model Mayhem refuses to delete my account.

I have logged in to delete my photos, and the website will not allow me to login at all now. I have tried over 100 times.

I have been attempting to delete this account since 2018.

My profile is still showing up in Google search results.

No one can be reached at Model Mayhem via email or phone - ever.

Desired outcome: For photos and/or account to be deleted for professional reasons.

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2:36 pm EST

Model Mayhem Have been trying to cancel my membership and I can not do it!

To whom it may concern,

My name is Adeeb Howrani. This is in regards to canceling my subscription with a website I joined over 17 years ago (around 2005) and requested to have my account canceled in 2008, and was told it (as stated by the website policy rules at the time) it would take a few days to be canceled. Fast forward here to 2022, 14 years later, I find out they never canceled my account and it still pulls up in the search engines and I do not want it to affect my new job/career/employment. I spent the last 2 hours going through hundreds lines of text in their forums, the FAQ section and other sections of their website to find help to get my account cancelled. There is no phone number to reach anyone and their is no way to get into my account to go to the settings on my account to cancel the membership with out logging in and having the original email and password to do so... It's been so long I have neither nor can remember the original email I used for that account. Please read my dilemma which re-iterates this point.

Here is my account information

My Model Mayhem account number is #412848
Please see https://www.modelmayhem.com/412848 to see my photography profile on the website. Note you will see my last activity on the website was in 2007... over 14 years ago. I never returned after 2008 because I thought the account was canceled.

As Commercial Photographer I used Model Mayhem for 1-2 years, roughly from 2006 to 2008, and then I requested to cancel my account. The website at the time stated that it would take 7-10 days to do that. It is now 2022 and I received a note from my marketing director that My model mayhem account is still up, and that it is still pulling up in the major search engines and is posing a very negative branding and negative image problem with my new career job and profession. I have been advised by 2-3 public relations consultants and media marketing strategist to have my account canceled ASAP!

The problem is I only have my MM account number, #412848, and I can not log in because you must have the original email and password to do so. If you forget the password they have the standard "forgot password?" link but that only works if you have the original email (which I can not remember for the life of me... I think I used a totally different email than my standard 2 emails I have kept for years.) Apparently their system will not let me reset my password unless I have the original email I set up the account. It's been over 14 years since I used the account. I can not remember the original email I used, therefore, I can not have them send me a password reset so I can get into my account and go to the "settings" to cancel my account. It is absolutely IMPORTANT that I am able to cancel my account as soon as possible. My account and photos are still pulling up in the search engines and I do not want to be associated with Model Mayhem, the website or it's contents. Please help me remove this account as soon as possible, I am now working in a different profession and having and maintaining a good presence online is very important.

feel free to contact me via the following routes

Adeeb Howrani - [protected]
email: [protected]@gmail.com
Address: Adeeb Howrani 1278 Glenneyre Street #55 Laguna Beach California 92651

Desired outcome: Would like to have membership account and all images remove from Model mayhem

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Is Model Mayhem legit?

Our verdict: Complaints Board's thorough examination reveals Model Mayhem as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Model Mayhem stands out for its commitment to quality and security. Clients considering Model Mayhem should delve into its customer service record to gauge compatibility with their expectations.

Model Mayhem earns 94% level of Trustworthiness

Perfect Trust Endorsement: Model Mayhem achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Model Mayhem. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Modelmayhem.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Modelmayhem.com you are considering visiting, which is associated with Model Mayhem, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Model Mayhem website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on modelmayhem.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Model Mayhem's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • Model Mayhem protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Model Mayhem. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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7:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Model Mayhem I cannot access anymore my Model mayhem account

Hello,

I am Nova Delaube, my MM# 4253466, I have a VIP account but I cannot access it anymore even when I reset my password.
I also tried to contact the MM costumer service by email, but it does not go through either. I have apparently no way to communicate with Model Mayhem to let them know my trouble.

Please, help me to solve this problem.
Thank you,

Nova.

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6:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Model Mayhem Service/discrimination

Model Mayhem claims to reject my application because it did not meet its minimum criteria. The fact is the moderators at MM have discriminated against me and others - the Mods there have their "friends" that get away with inappropriate photos in their contests or they reject photos that in their opinion dont meet their requirements, but a sausage show (showing genitals) is just fine if its one of their buddies.

Most artists I know are tired of Model Mayhem's antics and switching to Patreon or others.

I could not elevate my case to someone higher to a mod, because they dont give you such a forum, so if your Mod just happens to take a disliking to you, tough luck

Desired outcome: First of all, provide real feedback of WHY a submission isn't appropriate and secondly treat people the same.

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Wrong company

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5:25 pm EDT

Model Mayhem Customer service /privacy and access

I made this profile as an angsty teen in the days of MySpace. I need my profile deleted for professional reasons and while I got a response from a moderator saying it was deleted, it was not. When I log in I do not have access to delete my own personal information or photographs. This is going to affect my professional life and I am beyond upset.

Desired outcome: To have profile deleted

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6:31 pm EST

Model Mayhem Poor Service

Model Mayhem will cancel membership without notice or explanation. They offer no opportunity for discussion regarding why they choose to cancel your membership and offer details of the nature of.the problem.
Models and Photograher Beware. If you are already a member back up all contacts you have off line from Model Mayhem. As you will lose all contacts when they cancel your membership without notice.
Also be aware that Model.Mayhem has a F rating with the better business bureau

Desired outcome: Model.mayhem stop unfair and hostile site management practices

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10:21 am EDT

Model Mayhem Unethical behavior.

So after being a paying member of this site for over 10 years. Modelmayhem closed my account after trying to validate a question I posed in their forum. As I photographer I manage several new models and I helped them get their accounts started or start them for them. Evidentally this is a violation and they frown upon manager interaction. I log into my account from several different locations (one being my work but their servers are in Holland), my computer at home and my cell phone which can ping anywhere when I'm traveling. As my models may be with me or traveling. They may be in the another state or DONT have access the site all the time. When I got the answer that I thought I could live with. I mentally changed my way of how I needed to handle things with this site and the models that are under contract with me. The next day.. MY account and all of the models that have been on under any of my IP locations account were closed after they have either been on the site for over 3-4 years or recently approved. MY resolution for this is that ALL of the deleted accounts be restored.. A reduction of the 20+ plus moderators so that whatever moderator starts a conversation, that is the only one thats responding or reform of what a moderator's duties are/or and a refund of my premium membership

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8:39 am EDT

Model Mayhem creepy and unprofessional

Models beware! This man is not a professional, he will try to force himself on you! He claims to have a studio but it's his gross apartment. He has no professional equipment and no actual credentials. He will try to touch you inappropriately. He is an old creepy guy using model mayhem to find 18 year old, inexperienced models to molest for free. Stay far away.

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11:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Model Mayhem identity theft

Astrid Photos

Aug 16 18 04:22 pm
Hi there,

I was wondering why my request to create a profile was denied and closed?

Thanks,
MM Admin
BrandiNettIB

Aug 16 18 04:48 pm
Hi there,

Your account was denied because you appear to have been previously removed from Model Mayhem.

Per our Site Rules and Terms of Use, previously removed members are not permitted to open or maintain any additional accounts.

Thanks,
~ Brandi

Astrid Photos

Aug 16 18 05:00 pm
Hi there,

I am still confused? I do not know how that is possible?

Thanks,

Astrid Photos

Aug 16 18 05:04 pm
Should I be filing for identity theft of sorts? Is there any advice you can give.. I do live in the same house with one photographer and one former model but its my understanding she hasn't done work in years, could this be related to one of them?

Advice would be appreciated much thanks!

MM Moderator
Island Escape

Aug 17 18 07:30 am
I have reviewed all your previous accounts and there is no Identity theft relating to this account or your other accounts that we previously closed.

Your account has been closed in accordance with our Terms of Use: https://www.modelmayhem.com/education/terms-of-use

However, per the Terms of Use and our policies, once a final decision has been made to close an account, we will not elaborate further on the reasons for the account closure or entertain requests for reinstatement. Further, per the Terms of Use, once a member account has been removed by Model Mayhem, the member is no longer eligible to open additional accounts.

Correspondence regarding your account closure should be sent to:

Internet Brands, Inc. Legal Department
909 N. Sepulveda Blvd., 11th FL
El Segundo, CA 90245

We regret that we are unable to address your questions or concerns.

Thank you.
MM Moderator
McGee

Aug 17 18 07:31 am
Hello

We're not seeing anything to indicate identity theft.

McGee

Astrid Photos

Aug 18 18 10:15 am
Well that is great news...

I am still confused on how this can be happening? I have already looked at competitive sites which I intend to join. But I am very alarmed as I have never had an account with you guys, I was also referred via roommate to this site.

Ill go ahead and reach out to the snail mail address you have provided if they do not have an email address in this day and age? I will also be reaching out to the BBB and whom ever else in-regards to the quick judgement and lack of investigation on your part.

Thanks for nothing,
MM Moderator
Island Escape

Aug 18 18 10:21 am
Your Welcome

Astrid Photos

Aug 18 18 09:57 pm
Yah... I feel completely and quite bothered that you folks are not as alarmed as I am. I feel like this might be identity theft at this point. And you guys are careless nor will give me the time of day to send my Id, etc to verify. How can you even conclude that this isn't identity theft? Also I will be keeping this email and sharing.. Ill be sure to list this conversation on BBB, consumer complaints etc. People should be terrified at your guy's lack of CARE in regards to IDENTITY THEFT.. That is criminal! Who do you think I am? I have NEVER opened an account with you people, yet you claim to already have had my information?

And I am seriously surprised you guys do not have a phone# or even an email address to go through for Internet Brands, Inc. Legal Department.

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1:02 pm EDT

Model Mayhem photographer

Model Mayhem photographer, Zach Reynolds of Sarasota, whose username is ZR Media, is an old pervert. I wanted swimsuit shots for my boyfriend. The second time I worked with him, not in a studio, but his dad's creepy apartment, he asked me to do things my gynecologist would never ask. He's clearly not a real photographer, but an old guy wanting very explicit pictures for his own pleasure. Even the swimsuit photos were terrible. STAY AWAY from this guy. I've never felt so violated in my life.

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1:52 pm EDT

Model Mayhem subscription changes without permission

I went into the hospital in late feb/2018 for some heart issues. Before I went in, I needed to take leave from my job and logged on to all sites that I have subscriptions to, and all that have auto bill pay because I knew my funds would be extremely limited. Modelmayhem was one of them. I changed my subscription to $10 monthly which I have proof of from them taking that out of my account. It is now april and I am home and on the mend, but have to take heart medication. I went to the pharmacy for my refill knowing that my account is super tight and that I just barely had enough to cover this. To my surprise it was declined. And even more of a surprise was the reason why. I logged into my bank account to see that mm had all of the sudden charged me $55, not $10. Wth? I then, go to mm and see that my subscription had been bumped from $10 to $55 while I was in the hospital sometime without my knowledge. No email notification, no "hey we are going to do this, is that ok?"... Nothing. And I sure as heck have not been doing anything while in the hospital.
So, I write to customer service about this matter explaining the situation, how it is not okay that they did that, and that I need this medication to save my life and they seem to have only one customer service person because I have dealt with this horrid person before..."brandi." the few times I have had to write them about pics not showing up or things not working properly... I get the most condescending/defensive/chip-on-her-shoulder responses from her. Every time. She doesn't look into anything, she doesn't help, she doesn't even care about whatever is going wrong. And this time she claims that I am lying and that they never change people's status for them. Well, brandi dear, I was in a hospital bed and would have no reason to ever change it, nor was I even able to, but thanks for your response insinuating that I am a liar.
I wrote her back letting her know that I have had it with them/her and included a screenshot of my proof that I was charged $10 before and now out of the blue $55, along with an actual picture of me in the hospital, and that I would be letting everyone know about her and mm's unethical business practices.
In my original attempt at reaching out I asked them to reverse their unauthorized charge asap so I could return to the pharmacy and get my medicine. Her response was letting me know by as I mentioned, insinuating that I am lying, and not reversing their unauthorized change.

I have deleted my membership with them despite being vip since about 2007, and plan to share this story everywhere so that others do not have this happen as well.

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6:37 am EDT

Model Mayhem model mayhem

“models beware! Many of these so-called mm photographers are nothing more than old lonely creepy freaks! Hiding behind cameras. This is their version of peek shows like on old times square in nyc, they are paying to view women's sometimes nude bodies. Don't be fooled! Check their credits closely, many are copying and pasting information into credits, under the fictitious professional models names. Most can differentiate legitimate photographers from fake photographers. Always keep in mind legitimate photographers have many followers sometimes in the thousands, fakes only have a couple, because they are not legit in the industry. Be very careful of one from brooklyn new york. He is straight up fake! He is not involved with any magazines company like he claims, or modeling projects anywhere in this country or in any other country we've checked. His mo is an articulate, trustworthy, and a nice individual, however be extremely careful!

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1:35 pm EDT

Model Mayhem pervert and sexual predators on mm

MM portfolio website is a Global portfolio modeling site, with hundreds of thousands of subscribers. Unfortunately, MM does not vet their subscribers. Anyone can join claiming to be a photographer there aren't any background checks done.
Many of MM photographers are nothing more than sexual predators preying on YOUNG and vulnerable aspiring models. These photographers are offering these young vulnerable women monetary compensation for what they call "photo shoots" These photo shoots usually takes place in hotel rooms, or an old warehouses, some of these so called photographer have been known to set up shoots at their homes, which shows the level of desperation. These pseudo photographers are doing nothing more than obtaining sexual pleasure viewing women's bodies behind a lens of a camera. These young women are risking their lives for what they see as a chance to become another "America's Top Model."Some of the MM photographers pretend to know the modeling business, and claim to be affiliated with some of our major magazine companies telling them how they could make these women famous.
There have been several young women who have disappeared, after setting out to meet photographers they hooked up with on MM. there has also been countless sexual, physical assaults and rapes which have taken place, many have not been reported, due to fear and the embarrassment of these victims.
I will say, that this doesn't describe all of the photographers on MM, there are a handful of legitimate Photographers on MM. But for the most part a great deal of them are nothing more than sexual predators, YOUNG and OLD trying to sexually exploit young women and, others are desperate men trying to hook up with vulnerable women. Beware! Of the photographers who parading around as so "nice guys" and the ones who only have a couple of followers, legit photographers have hundreds to thousands of followers and likes!

Ladies, if you are aspiring to be a model go to a reputable modeling agency. Please think twice! before risking your reputation, safety and your LIFE! with these so called photographers who are nothing short of sexual predators...

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Dangerblonde
, US
Jun 05, 2018 1:09 pm EDT

Model Mayhem photographer Zach Reynolds in Sarasota, whose MM user name is ZR Media isn't a real photographer, but he is a real old pervert. He asked me to do the most vile, explicit things I've ever heard. I've never felt so afraid or violated. I don't even think he has a job. Ladies, STAY AWAY from this guy.

ComplaintsBoard
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12:58 am EST

Model Mayhem terrible customer service, they protect rapists and do not let some people join the site

This site is dying and is not even liked by people in this industry for the most part. They are currently being sued in court for protecting rapists and knowingly withholding that information and continuing to allow those people to use the site and thus have more victims, while the admins play God against paying customers and kick out and block reputable users for silly reasons.

I was a high school graduate who wanted to try the site when I was 18, so while I had no professional photos I had shot myself yet I just posted some that I wanted to emulate, as well as some shots from my travels. Of course, according to their rules if you don't apparently have shots you yourself took of models they will not allow the profile. That's fine. The thing to do is convey that to the person politely and then allow them to rectify it at some point. Instead they were completely rude, did not adequately explain anything to me, and blocked my account from all future use, when I was only 18. Fast forward four years later as I forgot about it and got a college degree, and wanted to begin using the site again and this time I actually owned my own equipment and knew what I was doing and was ready to actually shoot professionally...I emailed them asking them why I can't use my profile and again...after 4 years of doing nothing wrong they rudely told me the same response in an email from 4 years before and said I could not use a profile with them. This was A. insane and B. Rude and C. in violation of their own terms of service which states they will allow someone 2x attempts for their profile to be accepted.

I then attempted to rectify the situation politely with them explaining the situation and how I am now an award-winning creative professional that did not understand the site when I was younger and have never had an issue with the law, a model, with my work, with anything in my entire life and they still not only refused me use of the site, but 3 different admins gave me curt and rude responses and would not change their stance or allow me to use the site.

This is the worst customer service I have ever experienced from any website and completely changed my mind on this site. I then read about these other allegations they are facing as well as seeing other users having also received unfair treatment and I have learned that this is not a reputable business that I do NOT even want to be associated with now that I know the truth.

Just use craigslist and if you are a pro, PortBox and avoid Model Mayhem at all costs. There are undoubtedly rapists and criminals currently using their site who are probably some of these same admins who treat customers poorly, with attitude, and do not even allow upstanding citizens to use the site based on a minor issue years previous. Treating people this way, and with the current safety issues and hypocrisy means...your business will become extinct as people do not want to be associated with such a dubious and poorly run "service". People see the truth, they see when they are treated properly and well, and Model Mayhem is not it.

I am actually glad they treated me this way so that I learned of all this and can inform others about their terrible behavior and prevent other people from using such an untrustworthy and possibly even dangerous site.

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4:39 am EST

Model Mayhem amateurs

I can't say anything good about ModelMayhem website. There are many profiles there but most of them are not active users.
There are also a lot of so called models which don't look like models at all, they don't have any experience, they don't have the correct looks and shape, and know nothing about modeling. I say that as a professional photographer. I wanted to try this site but was very disappointed. I found no one who would be suitable for high modeling business. ModelMayhem is place for amateurs and that's all.

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2:19 am EDT

Model Mayhem fake profiles

I am a photographer and I was searching for some models for my new project. I found ModelMayhem website and was really impressed that they had so many models on their site. I spent hours viewing profiles and found some really interesting models and decided to invite them to my project. I sent them messages but no one ever replied. Two profiles disappeared after a week after I sent them a message. Very strange site, I believe that most of the profiles are fake and pictures are stolen. I would not recommend ModelMayhem to anyone.

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9:42 am EST

Model Mayhem beyond ridiculous

I had been a member for over five years! I am a well known photographer, had over a thousand friends on my page. Few weeks ago I noticed that my account was shut down for no reason. I sent them an email asking what was going on and they told that one model complained about me. Actually I just asked a model if she would be interested in "explicit" work. When I asked why, they said that the word "explicit" meant "adult networking", which is supposedly against their rules. I replied that I didn't even know what "adult networking" is. But they do have an "erotic" category on their site. They actually deleted my account because I used the word "explicit" instead of "erotic"! These people are beyond ridiculous.

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10:20 am EDT

Model Mayhem model mayhem review

This website has no regard for its customers. After that reply I sent a lengthy but respectful response to the moderator and she was completely unmoved. This is my first time encountering this webpage and I heard it had benefits of joining but if this is what you want to deal with, than its up to you.

This was my response to them: So because of some random information that only your company knows about I'm not allowed to join or even know what that information is? I understand your need for prudence but I find that a bit rude, and poor customer service I might add. I would recommend you treat your next future customers with a little more humanity; especially considerationg the prestige around your website. You can easily start build a bad name for yourself. But thank you for your time in answering all of my questions.

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4:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Model Mayhem disrespectful & arbitrary treatment

“Mayhem” means a life-diminishing injury like putting out an eye or severing a hand.

Despite the dark connotation of its name, Model Mayhem presents on the surface as a lighthearted, informal place for models and photographers. Scratch that surface and you find North Korea in microcosm. I know someone on the inside. With the aid of a few free drinks, I have learned many disturbing truths about this site.

Users are the subject of FBI-style dossiers written by self-appointed “moderators” and killer “admins”. None of this is disclosed to those users. The gruppenfuherer Admin is Dean Johnson, a man with a history of rudeness and disrespect for his peers. He hides in Minneapolis. Johnson and other admins remain anonymous and communicate their messages of death using a black logo that has a curious resemblance to the ISIS terror banner.

The “mods” often rely on outside gossip taken from Internet scandal sites to target photographers. Photos that displease the mods are noted like prior arrests under a three strikes law. Some of the site “rules” are unknown - one user was canned because he uploaded 4 public domain photos of animals and the mods treated that as equivalent to stealing someone’s copyrighted pictures.

The list never expires. When someone accumulates enough demerits, they are summarily canned without warning. Portfolios that took years of work and thousands of dollars to build are erased with a single mouse click. There is no appeal from the death sentence; any complaint is met by an insulting rebuke.

Continuing with the “secret police” approach to users, a skilled technical staff searches through ISP data, metadata from pictures and private messages to sniff out and eliminate persons on their significantly-sized enemies list. All in all, it’s just no fun at all.

This site needs to be taken down and restarted from scratch. Until it is, I would avoid it like the plague.

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