Mountain View, California
United States - 94043
My annual Norton 360 with LifeLock subscription was up for renewal. I clicked an email link provided by...
We got "free computer" scan information phone # off
computer. We were told we had over 1300 errors on our computer and the cost to remove would be $39.00.
We agreed, provided visa #. We were immediately charged $69. When we called their customer service after finding out our worked very slowly after their suppposed fix costing $69. We were charged another
$389 immediatelly on our visa card. Supposedley we
have a 100% satisfaction guarantee. We areNOTt
satisfied! Customer sesrvice refuses to honor their
guarantee and we have had it 48 hours. Visa will
be contacting them on Monday as soon as they are open. We refuse to pay anything.
What a rip off. i went to clean my pc and they did a diagonis and of course they had a long list and to fix it I paid 339.98. Then they transfered me to cyberdefender and was told for 129.98 I could have three years of tech support. Wasn't i suprised when i was billed for three payments of 129.98 for a total of 389.97. When I called to cancel and get a refund I was told that that was not possible. There was no one for me to talk to other then this rep. They said they would do a call pull and see if I was told that it would be three payments, and I told him no one ever mentioned 389.98. Nothing can be done now except to warn others
In October 2010, I purchased Norton Internet Security 2011 and installed and registered it. A few days later, it threw a message that it was expired and needed to be updated. I rebooted my computer and it worked -- life was good. Then a few more days and it once again said it was expired. On October 25, 2010, I went to Norton.com/support and found this scenario in the FAQs, indicating that it was a known problem.
At this point, I entered a chat with a support specialist (name and case number available upon request). I spent more than five hours in a chat with him, during which time he repeatedly crashed my computer. The last time, the monitor did not come up, apparently having damaged by the repeated power surges from the crashes. I hooked up a generic monitor and saw the tech's final message that "since you are not replying, I assume your problem is solved". Sorry -- no. I then called [protected] and got a tech who fixed it in about 10 minutes. I told him that they had blown up my monitor, but he neither admitted nor denied it. A few days later, I received an email from Symantec asking me to critique their "customer service". I wrote exactly what had happened, and got not so much as an apology. I wonder how many more computers or monitors this have been damaged by this defective program.
By the way, I saw an ad in yesterday's paper for "NEW Norton Internet Security 2011". Does this mean they fixed it?
i brought a this cyber defender internet security system for them and i call about a problem they had me open a chat window and no body came to the window so i keep it open all night when i woke up the next morning no tect had work on my computer and i paid 129.00 for 2 years i waited 12 hours for a tect but never got a tect to work on my computer andi called them back and they put me on hold for hours these people should not be doing this to us that paid our money for this internet security i want my money back that i paid for this and they keep giving me the run around about this this sucks
Hi, I am very upset with your level of service and thoroughly disgusted with your customer service. On...
I down loaded the free antvirus and yes it does run a scan and it does find a virus, but then they want BIG...
We got "free computer" scan information phone # off computer. We were told we had over 1300 errors on our...
I have purchased their services in May of this year. I had to use their services but everytime it was a hassle to get their help. They tell you to give control of your computer to them and not to touch it. When you do, it sits there and nobody works on it. When you call there customer service rep, they lie to you by saying their technician is working on it when no one is even looking at it. When you call back because your computer is still not getting worked on (after several hours) they either lie to you again or hang up on you.
I am having that same trouble right now. I have been seating idle for past 4 hours and I called 5 times and been lied to 4 times and 1 hang up.
Do not get fooled by these guys.
Don't buy their services!!!
I purchased Cyber Defender a couple of weeks ago to replace a out of date software. First they didn't give me my activation code and I had to call for support. The Techie at the other end proceeded to tell me that my computer was so riddled with spyware, viruses, malware, etc. that it was going to cost about $300 to fix it. Whatever. I insisted until he e-mailed me the activation code. I installed and activated then turned the computer off. During re-start, I hit F8 and entered windows in safe networking mode. I ran Cyber Defender and cleaned out all of the crap and made sure to delete it while still in safe mode. Close Cyber Defender and restart normally. Voila. Took about 15 mins. This scam that preys on the non computer savvy is disgusting! When I called to complain the man on the other end just laughed and said "yeah, well at least you're happy". There has got to be an industry that regulates this or at least there should be!
On May 24, 2910 I downloaded the trial version of CyberDefender under the impression that it would find and delete malicious viruses, you know, do something useful. After running their scan for about 8 hours it found 45 ads or cookies or similar. It found no viruses.
I called their phone number which keeps popping up on the screen (this is VERY annoying)and asked them why it not only did not remove spyware but it did not remove any viruses at all. They told me I had to purchase the program to detect and remove any malicious viruses. I asked what good is the trial version? They really just him hawed about the bush. I would have purchased their software if the trial version had detected and removed any malicious viruses but it did not. I consider their trial version worthless and they have lost a customer.
I purchase cyberDefender after hearing a recommendations from Leo the Tech-Guy from a popular radio station. My toughts and hopes where to improve my computer's performance and after installing CyberDefender my computer only got worst. After speaking to a few computer technitians. (Bob Hatton from Marcomm Media and Joseph Advento from JBA Networks in San Diego, California) they both told me thatCyberDefender, far from being a software that will improve my computer its a virus and spyware from CyberDefender and design to steal your personal data in order for this bloodsuckers to make contact with you and persuade you to use more of their services.
My advise to all of you! Stay away from CyberDefender. Its spyware. They will not refund your money. Its a total fraud.
AFTER PURCHASING NORTON ANTI VIRUS PROTECTION ON LINE, I NOTICED ON MY CREDIT CARD THE AMT. OF $49.99. I DID...
I want you to refund my account ! you took out of my Debit card twice for my virus protection! and fraud ha...
On 5/1/09 i decided to purchase cyberdefender online it cost $65.00 i then installed and ran the program then when i pressed delete detected viruses my whole computer screen turned black and i tried to reboot the laptop and all i get now is a blinking curser on the top left corner of the screen the program ate the hard drive. I then called cyber defender and told them what happened and they said if i get the windows vista cd they can fix my cpu from outside and then they wld fix it and reinburse my 65 but then charged me 200 dollars for fix something did not seem right so I contacted my cpu comany and the told me it wasd a scam so if you make the mistake of downloading that program call your bank right away before your money disappears.
Started out trying to download Avast free home security program, had problems so looked for tel# for customer...
I first made the mistake in ordering for the clean up of two (2) more computers than I needed from the way their ordering form was set-up. When I finally reached some one in support with regards to my problem, they gave me a number to call. They then looked over my computer and told me I had major issues with my computer system which would cost me $199.00 more for one year to first elimanate then to control. I told them that I didn't have the money at that time but I would the following day. I told them I would call them the next day or if I didn' t they should call me, which they never did. I tried calling their financial department at least three (5) times that day and at least (4) times more the following three(3) days but kept getting the run around by their computer. I never once talked to a live person. I eventially chalked up the loss. Within two weeks I received their disk in the mail. It has been sitting on my mantel ever since. I just looked at my bank statement and they charged me $14.95 for something that I am not even using. Where is the justice in that.
I needed a anti virus for my computer this cyber defender offered a free download when I continued with my order it actually was 29.99 I did agree to that but when they actually billed my credit card it was 64.95 I have tried numerous times over the last week to contact them and have gotten no where they have not returned e mails or a call I even tried to chat with there representative and was disconnected.
I bought the Norton 360 anti-virus from Fry's electronics. I already had the Norton anti-virus on my machine (Vista) that came pre-installed. The license had expired. They have a $20 mail in rebate for upgrades. The instructions for previous owners of pre-loaded (OEM) software products are as follows:
1. Go to the help/About screen in your pre-loaded software
3. Scrn print
4. Send the printed image of the help/About screen
Now, the old norton anti-virus does not even have a help/About screen. On clicking help, it goes to the help screen without any information of the product etc.
This is a SCAM - watch out, you will most likely miss these instructions or you will give up searching for the help/About screen. Even if you do manage to find the help screen, they may reject it as there is no definition of what the help/About should look like. Fortunately I did not open the software and will be returning it.
Charge for Norton annual renewal [protected] CA, Plan Name PPLNO1 is erroneous. I no longer have this on my...