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Symantec.com Complaints & Reviews

Symantec Corporation / norton 360 with lifelock

Sg
Sep 20, 2019

My annual Norton 360 with LifeLock subscription was up for renewal. I clicked an email link provided by Symantec Corporation to start the process. I went through renewal, clicked confirm, and an error message popped stating there was a problem. The message contained a number to call. I...

Cyber Defender / We refuse to pay anything

Ex

We got "free computer" scan information phone # off computer. We were told we had over 1300 errors on our computer and the cost to remove would be $39.00. We agreed, provided visa #. We were immediately charged $69. When we called their customer service after finding out our worked very slowly...

Cyber Defender / billing

Ts

What a rip off. i went to clean my pc and they did a diagonis and of course they had a long list and to fix it I paid 339.98. Then they transfered me to cyberdefender and was told for 129.98 I could have three years of tech support. Wasn't i suprised when i was billed for three...

Symantec / norton blew up my flat-panel monitor

Zl

In October 2010, I purchased Norton Internet Security 2011 and installed and registered it. A few days later, it threw a message that it was expired and needed to be updated. I rebooted my computer and it worked -- life was good. Then a few more days and it once again said it was expired...

Cyber Defender / lieing to comsumers

Mo

i brought a this cyber defender internet security system for them and i call about a problem they had me open a chat window and no body came to the window so i keep it open all night when i woke up the next morning no tect had work on my computer and i paid 129.00 for 2 years i waited 12...

Cyber Defender / IT'S A SCAM

Fu

Hi, I am very upset with your level of service and thoroughly disgusted with your customer service. On January 12th, 2011 I signed up for the premium service...a really bad choice. The guy whoever signed me up specifically told me that all the issues on my computer will be fixed. I have...

Cyber Defender / Their free virus removal hi-jacked my computer

Sj

I down loaded the free antvirus and yes it does run a scan and it does find a virus, but then they want BIG MONEY to remove the virus. When I declined, the scan would not remove. I have tried to remove ot for months and it will not let me romove it, not even in safe mode. A box remains up...

Cyber Defender / scam

Cy

We got "free computer" scan information phone # off computer. We were told we had over 1300 errors on our computer and the cost to remove would be $39.00. We agreed, provided visa #. We were immediately charged $69. When we called their customer service after finding out our worked very slowly...

Cyber Defender / Don't Buy the Service

Do

I have purchased their services in May of this year. I had to use their services but everytime it was a hassle to get their help. They tell you to give control of your computer to them and not to touch it. When you do, it sits there and nobody works on it. When you call there customer...

Cyber Defender / Don't pay tech! Use this.

Jl

I purchased Cyber Defender a couple of weeks ago to replace a out of date software. First they didn't give me my activation code and I had to call for support. The Techie at the other end proceeded to tell me that my computer was so riddled with spyware, viruses, malware, etc. that it...

Cyber Defender / Bad service

Wi

On May 24, 2910 I downloaded the trial version of CyberDefender under the impression that it would find and delete malicious viruses, you know, do something useful. After running their scan for about 8 hours it found 45 ads or cookies or similar. It found no viruses. I called their phone...

Cyber Defender / The worst antivirus software

Li

I purchase cyberDefender after hearing a recommendations from Leo the Tech-Guy from a popular radio station. My toughts and hopes where to improve my computer's performance and after installing CyberDefender my computer only got worst. After speaking to a few computer technitian...

Symantec / double billing

My

AFTER PURCHASING NORTON ANTI VIRUS PROTECTION ON LINE, I NOTICED ON MY CREDIT CARD THE AMT. OF $49.99. I DID NOT ORDER THISFROM SYMANTEC. I HAVE PAID MY CREDIT CARD WHAT IS MY ALTERNATIVE?

Symantec / you charged me twice!!!

Te

I want you to refund my account ! you took out of my Debit card twice for my virus protection! and fraud has called me now ! they have my card on hold!! my order # is and was done online ! [protected] this was a renewal of my Norton Anti virus ~~ I want this refuund done today or I will...

Cyber Defender / killed my computer and took over 265 dollars from me

Pa

On 5/1/09 i decided to purchase cyberdefender online it cost $65.00 i then installed and ran the program then when i pressed delete detected viruses my whole computer screen turned black and i tried to reboot the laptop and all i get now is a blinking curser on the top left corner of the...

Cyber Defender / total scam

Ju

Started out trying to download Avast free home security program, had problems so looked for tel# for customer service. Not sure how this happened but ended up phoning Cyber Defender. Explained that my security program on notebook had expired and I just wanted to replace it He wanted remote...

Cyber Defender / Got Scamed

Ju

I first made the mistake in ordering for the clean up of two (2) more computers than I needed from the way their ordering form was set-up. When I finally reached some one in support with regards to my problem, they gave me a number to call. They then looked over my computer and told me I...

Cyber Defender / Unauthorized billing

Mi

I needed a anti virus for my computer this cyber defender offered a free download when I continued with my order it actually was 29.99 I did agree to that but when they actually billed my credit card it was 64.95 I have tried numerous times over the last week to contact them and have...

Symantec Corporation / Fraud and scam

Ja

I bought the Norton 360 anti-virus from Fry's electronics. I already had the Norton anti-virus on my machine (Vista) that came pre-installed. The license had expired. They have a $20 mail in rebate for upgrades. The instructions for previous owners of pre-loaded (OEM) software...

Symantec / unauthorized annual renewal

Su

Charge for Norton annual renewal [protected] CA, Plan Name PPLNO1 is erroneous. I no longer have this on my computer. Am now using Panda. I want a refund. Susan Farrington MasterCard Gold BB&T Account # ####

Symantec / misled about downloads/updates

Na

October 30, 2008 Nadine R. Aydt PO Box 410 Washington St. Lewis, IA 51544 Lori Swanson Attorney General 1400 Bremer Tower 445 Minnesota Street St. Paul, MN 55101 Dear Ms. Swanson, I am attaching copies of letters drafted to the Attorney General of Iowa and Symantec Corporation. The...

Symantec Corporation / Rebate scam

This complaint is regarding a rebate offer. Symantec offered a $25 rebate on the purchase of its Norton 360 software if purchased between 2/24/08 and 3/29/08 (promotion # 08-04998). On 3/22/08 I purchased the Norton 360 software for $74.99. I mailed in the rebate with supporting...

Symantec / spyware virus removal

Ej

I paid 99.00 for spyware & virus removal service, a 30 day program to eliminate spyware from pc. Was on for hours and hours and hours. Got rid of problem but eliminate sw on machine including symantec antivirus sw. Now they are telling me to take my pc to the original provider! They will...

Symantec / subscription problems

Sb

My two-year Norton Antivirus subscription is about to expire in three days. I am having a resubscription problem, yet I am unable to contact Symantec via the links on their web site. I recently received a credit card bill that lists an automatic subscription renewal for their software...

Symantec / wrong shipment

Sy

Gentleman from India installed Symantec 360 for me after learning I have Parkinsons disease and tat my hands don't work properly. Beforehand some mistakes were made in ordering which I assumed were cancelled after getting 360 installed! Lo and behold my Mastercard, acct...

Symantec / unauthorized charge

Ja

I recieved my credit card statement and found a charge for 66.98 on May 8, 2008. I called the credit card company and they said they thought it was for computer software and I should contact the company. The company does not have a telephone number listed on the charge nor can I find one...

Symantec / norton / rebate

Ro

I received a post card from Symantec resubmissions dept. There reply to me having sent my rebate for the Norton - Antivirus with it I sent all needed paper work. The UPC the paper for the rebate witch was in the box and the dated sale receipt. With the NRTN Antivirus at the top of the...