Shopee
reviews and complaints

My payment order 19082215118Q7W5 was cancelled by seller due to no stock available.
During the time of order and payment through shopee, there is no notice by the seller
that size M and colour Wine Jubah dress has no stock. After payment made, then only the seller chat to me that there is no stock available. The respond by the seller also slow as they closed during the weekends. I have extended 3 more days for shopee, yet
the seller still has no stocks. Since the seller has cancelled my order, kindly return back my payment . Thankyou

Hello idk how to explain this but a delivery guy was tasked to deliver to me a parcel, I instructed him to go inside the school and trust the guard in front to look after his belongings but he insisted that he cannot go, since I was not in the place and I only communicate with someone to pick-up the parcel, I decided to say that i'm already walikng towards where he is waiting (which is relatively far), in the end my contact and I had busy scheds (but we were able to pick it up, thank god he finally heeded my instructions after an hour of texting and him complaining and flooding texts) and I think they're going to rate me low as a buyer, idk but whatever it's such a negative experience for me as a buyer, I mean he can do his own "diskarte" like call for the person inside and make the guard watch over his motorcycle because you know, that would be faster, but he insisted on waiting, and also, he could've listened and followed my instruction to go inside the building to avoid any conflict

Idk if I should blame him or what but we're both conflicted of this circumstance

Ugh I just feel so frustrated and anxious

I bought a swimming suit but instead a phone cover arrived. The seller said he would resend my parcel out again. He told me it would take one week to arrive but it didn't after waiting for one week. I am unable to claim for refund due to the expiry of shopee guarantee. I am unable to contact him to as he had already blocked me from contacting him. Please solve this issue shopee.

SCAMMERS, ang dami sa Shopee! Lalo na kung overseas seller na walang COD. Prices ng items nila super low, too good to be true. Ingat kna ruyu.ph yude.ph etc. Basahin muna shop rating reviews.
Shopee dapat improve nyo system nyo at pag screen ng sellers. Dami na nanakawan! Nirereport na sa Shopee, sagot nila puro "it is under investigation", wala naman concrete action. Pabaya sa customers.

Last week I ordered in shoppee at LowPriceShop for a pet carrier bag. I waited for like a week. And when the delibery was finally here, i was disappointed cos when i unwrapped it, i saw a cashier money organizer :( i am so broken right now. I paid for 731 php. Also the shop sent me photo thatnits going to be shipped still i received the wrong item. I need to have the pet carrier bag. This wrong item i received is absolutely useless for me. :(

I ordered 2 VGA cables and they sent me a different cable. I pressed the return/refund button and when the shop contacted me, they couldn't give an understandable process on how to go about the return. There is no clear process on how to go about the refund/return.

They were the ones who made a mistake. Why would I be the one to shoulder the shipping back to them? It is such a waste of time and money.

Please understand that the customers take time and effort to buy online because it is more convenient. In this case, however, it became more of a hassle. What happens to the money I paid when I did not get the items I paid for?

This company is charging every month $32.95 from my card. I do not know how is it happening since last more than two years. I fail to notice it. But do not know what is happening. I have lost app 1000 dollars. I request the authority to take this matter seriously. It is cheating and the company should be barred. I am lodging complaint with Master card too. Please help

I ordered a stroller with boy123. Ph on aug.15, 2019 and I paid it the same day. Then the day I get the item is aug.26, 2019 monday. Then I pressed the completed item on the recieve. Case completed shipping. I was worried I might not get it.
Then I contact the person but he does not respond to my chats. Until I can no longer contact it.

Hopefully shopee can help me recieve my item on aug.26, 2019
Hopefully the shopee will take action immediately on my problem.
Thanks a lot.
The order #[protected]

Nag order ako ng stroller sa seller boy123.ph
Nung aug.15, 2019 at binyaran true shopee wallet at the same day.
Then ang shipping day ay aug.26, 2019
Kaso may lumabas na "completed" kaya pinindot ko. Kaso completed shipping na daw . then i chat the seller but the seller doesn't reply to my chat. Na its an accident na i click the "Completed"
My order# [protected]

I hope na marerecieve ko yung order at monday. Or it maybe refund nalang.
Thank do an action po please. Im begging na sana makuha ko yung item at monday

Dear Sir/ Madam,

I've recently paid an item via 7 eleven at USJ 7- LRT Selangor but my item has got cancelled due to "non-payment". Along with this complaint, is the evidence that I've paid for it, and the evidence that the item is cancelled because "I am yet to pay for it". This is out of mind because I paid for the item and it makes no sense to not get my item AFTER PAYING it via 7 eleven. I am so disappointed and dissatisfied with this kind of business behaviour! Please take immediate actions regarding this as I HAVE ALREADY paid for it. Thank you.

I'm not complaining about the product or the seller. Your delivery guy is so rude. Saying he was on basketball court. My brother told him that he is not sure as we are not near any basketball court. He then retorted " you dont know? Then you dont live here".

No delivery was made. Im very disappointed with your employees attitude. My order id is 19081521266H915.

I ordered an Orange dress from benchuang.ph and paid through Bayad Center on 3 August 2019. I received a "completed" status on 16 August 2019. But actually I have never received my item. I found many other customer experienced the same problem. My order no. is 190801212284QT1 and my username is sherryarceo. Kindly give time and further investigation on why instances like this happen. Thank you.

The courier of my Shopee order 190810044802YHJ failed to be delivered by your courier. He was at wrong location when he called me. He only contacted me once.

I received a system generated text from shopee. The report put by your courier are all lies. Please reprimand the courier company you task to deliver the item. I already give him clear instructions and landmark of my location but still he failed.

I have no verified purchase but when my purchased item is for delivery (rice hull) suddenly an additional item is also for delivery which I did not ordered. I cannot find it in my history. The product is delivered in my home but I want a refund.

Aug 6 - Wala akong purchase
Aug 7 - Nag purchase ako ng rice hull sa inyo and coco peat sa ibang supplier. Lumabas din sa history ko na under process siya.
Aug 8 - on process.
Aug 9 - for delivery yung rice hull.
Then may biglang lumabas na order yung cocopeat na wala naman sa history ko. I thought yung coco peat is galing sa other supplier kaya inaccept na din kahit napadami.
I check my history then nawala yung cocopeat sa purchase.
Problem ko is on delivery yung cocopeat from other supplier.

Hi! my username is josephine816, and I am new at selling a product in shopee, but why is my chat response percentage 57%? I never sold anything yet before and im really sad seeing it. I really hope you could fix it, it would mean a lot to me! thank you so much shopee. Is there any mistake I did or something that could affect my chat response. Very much appreciated:)

I ordered an ogawa knapsack brush cutter from fgkvs.my on 4 august 2018 and paid online on the same day. I received a "completed" status on 13 august 2019. But actually I have never received my item.
I found many other customer experienced the same problem.
My order no 19080417075N3PA.
Pls take action. I believe this seller has cheated many buyers before.
I want my money back !

I was supposed to get a refund from a seller who didn't update their stocks. The seller contacted me to cancel my order and canceled the order. Now, my money is floating in Shopee's system. In order to get my money back, apparently I'm supposed to set up a Shopee Wallet or ShopeePay. In order to set up this account, I'm supposed to get an OTP (One Time Password) verification text sent to my phone and it will be verified. The problem is, even after bringing this issue up with Customer Service, I still am not able to verify my account.

Now, the statement made in the order update said that if I don't activate my ShopeePay, the money will be credited back to my bank account. Now, I have to set up my bank account (not my credit card). Setting up my bank account requires for an OTP as well, and that occurrence was not any different from the previous one.

Customer Service said to wait for 2 days to try again, and it has been 2 days and I'm still waiting.

Then, I went ahead and tried to change my e-mail address in the Shopee account so I can use a different one to get my updates. After changing, Shopee said that it will need me to verify my account through an e-mail they sent to me. It's been 2 hours. I still don't have an e-mail from them.

Shopee, you seriously need to revise your verification system.

Courier: WMJ - D - Herdey (PT) / Tel: +[protected]
* How can a driver scold the customer? I am outstation and don't know no people at home, normally house got people and I just know that no people at home when the driver reached.i had reschedule the deliver date to Wednesday, but suddenly come on today, the driver scold me and cut my line!deliver service are TOO BAD!
01158636352, he is using this number to call me

I ordered 1 pair of nike shoes. I paid it through sm billing. They chatted that the shoes was not available after i paid so i recommended another shoes for replacement. They did not reply. After few days it was already for delivery. But what i received was just a piece of paper. I chatted with them and they replied that i did not replied soon. But i did after an hour.They said they would refund but i have not received yet.

 ID:#190724101451546Order ID:#19071917005S1TJSeller:ztyk. phReturn Address:    brackert boy
[protected]
Room504.716 republic supermarket bldg. Rizal ave era Cruz manila, Santa Cruz, Barangay 304, Metro Manila, Metro Manila, 1003    1. The Platinum KS-5 Karaoke Videoke Player W/ 9329 Songs & Mic Quantity:1Price:₱1, 559.00   Subtotal:₱1, 559.00Shipping Fee:₱60.00Promo Code (SHPGO42Q6E):- ₱156.00Refund Amount:₱1, 463.00     WHAT'S NEXT Download Shopee return label here, print and insert this label inside your return parcel. Please check the Order ID 19071917005S1TJ and Return request ID [protected] on your return label to make sure they are correct so that seller can verify your return faster.

Please send the item(s) to the return address and keep any proof of shipment. After shipping the item(s), please enter shipping information in Shopee App by 2019-7-29 and upload proof of shipment.

We will proceed to refund ₱1, 463.00 to you once ztyk. ph confirms that the order is returned. 

It turned out na di pala tinatanggap ng MLhuiler ang item so I sent a chat to one of the agent. Please refer ref:_00D6F1oO9b._5006F2JqQB2:ref. I send a message again to follow up and send the screen shot containing the receipt (August 2) and the conversation ng seller pero until now August 10, no refund pa din.