The complaint has been investigated and
resolved to the customer's satisfactionResolved Swazi Bengals — Won't provide registration of kitten
resolved to the customer's satisfaction
Swazi Bengals supposedly sells purebred registered Bengal cats. I contacted them to purchase one and was told before I purchased the kitten that it would come with a health guarantee. Registration papers would be provided when I spayed the cat. When I met Mary Masters to purchase the kitten, she did not bring any papers. She did not bring the health guarantee papers, vaccination records, etc. Since I had traveled over 4 hours to get there, I paid her $300 and took the kitten home. This was on January 11th.
I wanted the health guarantee, so I emailed them several times and finally they sent one over a month later and I received it on February 13th. The health guarantee turned out to be a contract they wanted signed. The contract had pages of demands that they wanted with a couple of sentences about the health guarantee. First the contract had a different date of birth for the kitten on it than they originally told me and then the contract said I was to have the kitten examined by a vet within the first 72 hours. Since they did not provide me with these papers at time of purchase and NEVER mentioned this before, I would not sign it. They also wanted me to sign this contract stating I would pay any legal fees in upholding the contract regardless of who won the case (if there ever was one). And a few other things I did not agree with. We sent a few emails back and forth and they won’t budge on changing a few things with their contract.
Fine – we both do not agree on the contract. I don’t want to deal with these people ever again anyway. However I do want the registration papers. I emailed them on February 26th and asked them if they would provide the registration papers when I got the cat spayed. She said she would not since I will not sign their contract.
Since the contract was never mentioned before the sale or at the time of the sale, I don’t feel like I should be required to sign it to get the registration papers. The only thing they said about the registration papers is that I have to have her spayed before receiving them. I agreed and paid for a purebred, registered kitten and I did not receive one – I just received a plain kitten, as they won’t provide me with the registration papers. I was also told I would receive a health guarantee and they won’t provide one. Instead they want me to sign a contract so they can sue me for any reason they see fit regarding the cat.