SUBMIT A COMPLAINT

Swarovskiproduct quality, swarovski saudi arabia response to the issue

To whom it may concern,

Attached are pictures of recent bracelet that I bought, and just 1 month later it fell from my hand and split into 2 pieces. I went to swarovski red sea mall in jeddah, KSA, and they told me warranty only covers crystals, I don't see it written anywhere in the warranty that I have and I don't want to ruin this bracelet by taking it to some shop to fix it, I want the Swarovski original bracelet in every single detail! I sent several emails to Swarovski KSA, and Swarovski guestrelation, not one of them responded to my emails except the shop that I went to, and told me warranty doesn't cover. I'm really disappointed as I'm a big fan in a way that I went to Swarovski crystal world in wattens just to go to the museum as I have more than 30 items and non of this happened before!

Swarovski
Swarovski
Swarovski
Swarovski
Swarovski
Swarovski
Swarovski

Ha
Sep 28, 2019

Post your comment