Swagbucks
reviews and complaints

Hey there, folks! So I wanted to share my experience using Swagbucks.com. Overall, I've found it to be pretty decent for earning a little extra cash or gift cards here and there. However, I have had a few frustrating experiences with their surveys.

Twice now, Swagbucks has deactivated my access to surveys, claiming that my responses were inconsistent or not provided as directed. I swear I answered truthfully both times, so it's a bit frustrating to not know what I did wrong. I did reach out to their customer service, but haven't gotten much help so far. At least they responded to me though, I'll give them that.

On the bright side, there are plenty of other ways to earn SB on Swagbucks, like watching videos, playing games, and shopping online. And it's free to sign up, so why not give it a shot?

Overall, I'd say Swagbucks is worth checking out if you're looking for an easy way to make a little extra cash. Just be aware that their survey system can be a bit finicky. Happy earning, folks!

(Note: please excuse any spelling or grammar errors, I'm just a regular human being after all!)

I conducted surveys and other activities on Swagbucks and when I tried to redeem Swagbucks that I had earned, my account was deactivated. Customer service told me that my account was deactivated for noncompliance with their terms of use, but would not say what that behavior was. The response also stated that their decision was final, leaving no opportunity for me to challenge any assertions that I used their site contrary to their terms of use.

So convenient for them to deactivate my account after taking advantage of my participation on their site to the point where they owed me money. Swagbucks keeps the value of my participation/surveys, but then arbitrarily kicks me out when I request money owed to me.

I have worked hard on reading surveys for two days. I have acquired enough points to obtain a reward. So, I chose a gift card and when I went to claim the reward, it requested I put in this verification pin sent to my phone number. The pin didn't work, so I clicked resend. It was also invalid. I tried again and it will not even send me a pin. I reached out for customer service and no response!

I have started many surveys and spent several minuted answering questions and then an error page comes up and no points were awarded. I have even got to the finish page and this has happened. I have decided to complain this time because it is happening much more frequently and is very unfair.

I have tried to report it through the Swagbucks app but it won't let me upload a photo and won't take my report unless all fields are completed. Very frustrating.

I have TWO complaints. One, I did a survey in August withe understanding I would get my point around September 9th or so. To this date, I have not received my Swagbucks. I have filed complaints to no avail.

Secondly, I had several items declined. The items I bought were on the list and I followed protocol.

The first complaint , here is the activity number

ACTIVITY ID

1fa9vsy

8/3/2022

7:58PM

Mobile Web iOS - PMR181-[protected] - Complete

Answer

25 SB

See attached pictures.

Hello, I was contacted on Twitter this evening, and asked was I a swagbuck user. I said yes, and was asked for my swagtag so she should donate. So thinking nothing of it gave it to her. Then she asked for my complete swagbuck login information showing me a screenshot of a 100$ payment ro her PayPal from swagbucks. I said nope takes awhile for payments to transfer its not immediately. I've got screenshots also. These screenshot are the direct messages to e on Twitter and of her profile on twitter.. you can contact me at [protected]@gmail.com

I had recently redeemed my 1000 SB which was equivalent to $10 into my pay pal account. Accordingly I had received a notification on my registered email ID saying redeem your PayPal $10 which I proceeded as directed from that email notification. And the final status said "Your PayPal $10 has been automatically credited to your account accociated with the email below"

However days have been passed by I don't find a clue of it getting credited to my PayPal account. There're no trace of any latest credit history to my PayPal account.

Please kindly redit my $10 into my PayPal account that I recently redeemed.

Thank you.

So I'll just mention these 3 technical errors from your guys, firstly just before beginning a survey you guys promise to keep our personal data that you'll be collecting for both you and your clients saying that it will be safe and out of reach out the reach of the wrong hands. Secondly to my "surprise" after loading the page to doing the survey it says, "Not Secure" meaning that the site/s is not safe, and hackers are around the corner not to mention that personal data will be leased and abused on that internet or worse in person - IT"S NOT SAFE yet we were promised security. And now lastly since I'm based in South Africa can I get something South African content, please your surveys are too western for all those races you ask of us.

The account was verified through text message but still deactivated the account for no reason. Now they want state-issued picture id. Already tired of the spam emails that you get after signing up for their offers. I wasted hours to earn $5 and now don't want to pay. They can keep the account deactivated but pay the $5 that I made after spending 12 hours of work.

I have never had a problem redeeming points until recently when Swagbucks insisted that they send a code to me by phone in order to redeem points. Other companies send a code right away but apparently Swagbucks takes a long time. I did not realize they had sent a code to me because I did not recognize their phone number. I kept trying to get a code and eventually realized that they had been sending codes to me that I didn't see. I tried one and it didn't work. Now that I have figured out how to get a code, they won't send me any more codes and now Swagbucks has shut me out from redeeming my points. If they had sent a code by email, I would never had had this problem. There is no way to contact Swagbucks customer service unless you have a "ticket number" but you can't get a ticket number because they won't let you contact them without a ticket number.

They are now demanding your ID and a photo of your face taken by their facial recognition software, this is very bad...this information can be sold or hacked to track you when in stores or on the street anywhere that has surveillance cameras...this is just wrong, and they are holding people's money to force the issue... I will not comply. In this world we live in its not safe to put photos online let alone do something like this.

Swagbucks closed my account without explanation with over $100 pending in rewards. They aren't willing to discuss their decision. Swagbucks is a subsidiary brand of Prodege, LLC.

I was doing a survey and was logged out. I believe I'm banned. I can only assume I do surveys quickly. Which is a dumb rule. I accept that you guys are strict but I don't accept not gwtting paid what you owe for the hours I put in. So I ask that I be paid. Uf not there is a regulatory that governs you and Iwill complain that now the account isn't accessible I believe I'm entitled to proof that all data from me has been removed Surveys, profile, your data tracking, EVERYTHING. Pay me or I will pursue this. Locking people out and not even trying any communication or resolution? Sounds like a SCAM.

I redeemed and verified my gift card on the 3rd of December 2021 which the order number is [protected]. I tried to login to my account to check my order status but was unable to login, I sent a complaint ticket to support but was only replied with a bot message countless times.
I need my gift card code delivered to my email address and also probably to have access to my account, Thanks.

I have not received my 60 SB. It was such a long survey and it is really disgusting to see not getting rewarded after working so hard. Pls send my SB to my account. I completed it within 20- 30 mins or so and then page came and showed "Thanks for participating in this survey. Your rewards will be credited shortly". But still it has not come. I have a feeling it will never come but pls credit it to my account.
Account- [protected]@gmail.com

On 05/25/21, I signed up for GoodRx thru Swagbucks for 20, 000 Swagbucks {"SB's") upon completion of required activities. I completed all activities but SB's refused to pay the 20k SB's saying they were "unable to find find a successful completion of the activity in their system" and tied to imply it was due to Ad Blockers which is untrue because I have those settings off. I provided proof I met all terms & they have refused to pay.

I have been a member of this site for 8 years and they have started "Culling" people from Surveys. They see who is making money ie: I'm always on the Leaderboard for challenges. Then they stop you from doing surveys in all areas at once, saying you are in violation of terms. When you ask why, as you know you have not violated terms, they refuse to answer. I used to spend hours upon hours to make $1 a night. Yes, ONE dollar for more than 5 hours. If you have nothing to do it's great If you're busy like me, forget it

I was arbitrarily suspended from taking surveys after I had successfully completed one. I wrote to them several times asking what I did wrong, but the few times they did reply it was with a universal response that I had violated their policies. But I don't know what I did wrong! Why suspend me AFTER I c-ompleted a survey? Makes NO sense! And why not tell me what I did and give me the opportunity to correct any errors I may have made?

I have sent their customer service over 15 emails over the last week and a half, Along with proof of completion (Screenshots, bank statements, receipts) And all I received was to automated responses. I've spent the last 20 years as a customer service professional and it is apallibg and very disrespectful to me. All I'm asking for is what I am owed. I put effort time and money into these offers. This is ridiculous!

I have contacted swagbucks customer service department over 15 times in the last week and a half(through email)and all I've received is 2 generic automated responses. I completed 4 different offers, that I put time, effort, and money into, and I expect my payment.I am unable to work my job, due to my kids schooling being shutdown because of Covid, and this is my way of making a few extra dollars.I feel disrespected and I'm appalled. I've been a customer service professional for the last 20 years and I can't believe that Swagbucks customer service is this horrible. All I want is what it owed to me.

My fiance had passed away last march. The swagbucks account was in his name along with his information. He had been a member since 2016. I was able to change the name on his account to mine, but not the rest of his info so I had deactivated his account after redeeming the swagbucks. I couldn't verify my phone number, because my new number wasn't working on my phone so I didn't receive the code. So I had deactivated that account, because I had tried to contact customer service for 2 weeks and got no response. Finally, I started another new account then they had deactivated that account after I had spent $50.00 shopping and completing tasks. The other two accounts were deactivated and they are saying I have more than one active account now, even though the other two were deactived and I can't log in to neither one of them. I had my phone number changed so I could use swagbucks, because my fiance and I shared a phone, my old number wouldn't work for swagbucks.