supportsUSA.commisrepresented clavicle support

S
This review was posted by
a verified customer
Verified customer

I ordered 2 back (clavicle) supports expecting to get the same support as pictured. The universal support that I ordered was defective in that the adjustment straps were sewn at the top of the spacer strap rather than at the bottom as shown in their picture, thus the spacer strap simply hung down flapping freely. The result is that no support is given and the brace simply forms a figure 8. I tried to talk to the customer service, but the woman I reached was rather rude and just told me to send it back.
In my experience with online sales, I have found that any company that not stand behind its products generally charges unreasonable "restocking fees", as this is how they ultimately make money. SupportsUSA charges a ridiculous 20% restocking fee, no exceptions, even for a defective product and this is my chief complaint with this company.
I got burned because I did not research the companies refund policy before I ordered, I hope anyone considering a purchase from this site think long and hard about purchasing anything from SupportsUSA

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