Supercuts
reviews and complaints

Lauren she is racist. About all, I make an appointment with her and when i got there, she says the she can't do it and i have to wait and hour .i tolk her that i have been waiting An she erase nut my name on the list she get out of the salon like an unestable person,
yelling stuff on me .So I and I left. 06/14/0019.
Next time I'll call the police.
I expected you to fired her.
And a letter for her excuse.
my email is [protected]@hotmail.com
I spent my money in that is wort is no much is no less we have to trait people no matter it;s race
Nancy

I went in for a trim to get ready for a business trip. I have been in before for the same trim. However as I am explaining to my stylest what I want she starts talking to another stylest. As she starts triming it it gets shorter and shorter. I ask what she is doing she says she is giving me a short pixie cut. She then proceeds to cut my bangs less than finger length from the front of my hair line. At this point she ssays oops guess you wont need it cut for 4 to 6 months and I have to even this out. She proceeds to get the clippers out at a 2 and take all my hair off. It is definitely devastating for me as I look horrible to go on this business trip.

This is NOT about any employee, or any specific location. I am happy with the services, execution, and customer service.

This is directed at the decision makers at the corporate level. Someone thought it would be a wonderful idea to ask the client/customer during check-in, "What services are you here for?". Which WOULD be a fair enough request, except the answers to choose from are all in code! Instead of being able to check answers like, "haircut", "shampoo and cut", "color and cut", etc. the software offers options like "Supercut ll" "Supercut XYZ" "Supercut 123" and so on! How are customers supposed to know what all of that means?!?

We (customers) are not able to complete the check-in process because some genius at Corporate thought it would be a wonderful idea to pay for the software people to offer meaningless words which complicate the process, and interrupt the employees who now have to stop what they're doing to come and help an otherwise competent customer check-in!

I am astounded that no one thought this through! Why would customers know (or care) to understand the lingo that Supercut employees use for various services? And if there was some reason that the answer MUST be "Supercut ll" "Supercut ABC" Supercut123", then why isn't there posted in plain view a chart which explains what the esoteric jargon means in plain English? Whoever approved this software "upgrade" was completely asleep at the wheel Dumb idea.

Pay your software people again and put it into understandable English words...it will save time and frustration for both the client/customers AND employees...thereby increasing your profit...or maybe corporate would rather pay efficiency experts to tell them the same thing!

Hi, recently I had my hair coloured at the supercuts salon in Manchester. I am extremely unhappy with the service provided for myself and my sister this week and would really like something to be done about it. I made a complaint to the manager of the salon via email however it was ignored and i have recieved no response at all. By mistake the colourist made my hair much lighter than expected, and in my first wash the colour has faded dramatically and my hair is now beginning to look white which i am unbelievably unhappy with! Furthermore, i feel like i cannot complain or ask for something to be done to fix this problem as my colourist had already made a mistake and was very rude towards me when i pointed it out and then when i did make a written complaint it has been ignored. Below i have included the email I sent to the salon manager to familiarise you with the problems i wish to discuss.

To whom it may concern,

I am writing in regards to my recent experience at your Supercuts salon in the Arndale Centre, Manchester. I am sorry to have to say that unfortunately I am very unhappy with the services provided. For your benefit, I would like to explain my point of view and make you aware of the situation so that the most appropriate actions can be taken.

On Wednesday 29th May 2019, my sister and myself visited your salon to get a wash cut and colour each. We explained to a member of staff at reception what we wished to have done and were told to return in an hour. When we returned, we were then informed that only one of us would be able to get the service due to a shortage of staff, which is absolutely fine. My sister had a balayage and we were advised to buy certain products to maintain the colour, the bill totalled to £152.06. She later realised that a cutting service was also included in this price but due to her nerves of colouring her hair for the first time, she forgot to get this service done. Therefore, she called the salon the next day (Thursday 30th May 2019) and explained the situation, where the manager/receptionist said it would be ok for her to go in the next day to get her hair cut as it was included in the price we paid. As we do not live in the city centre, we are required to make a special trip to the salon, so my sister then visited again on Friday 31st May 2019 with my brother, as I could not attend with her. My sister informs me that there was some misunderstanding about how she wanted to cut her hair therefore a mistake was made which resulted in it being much shorter than she desired. Obviously, once it has been cut to such a length, there is only so much that can be done to amend the mistake. This also led the balayage she had previously had done being cut off, this was a mistake on the stylist's part and had additional length not accidentally been removed part of the balayage would still be visible after the cut. However the £152.06 she paid for the balayage is now lying in your rubbish bin and that is a very large amount of money to go to waste like that because of a professional hairdresser's mistake.

The second issue I wish to discuss is the colour service done for me. As I could not be seen to on Wednesday 29th May 2019, I made a special trip to get my hair coloured on Thursday 30th May 2019. I consulted with my stylist what I wanted to get done and showed her an image to make it clearer so that she had something to go off. However, I was told that due to the darkness of my hair I would not be able to have blonde streaks this time, which I do not have a problem with. My stylist told me that the best option to reach my desired colour would be to have full head highlights put in and the rest of my hair coloured so that it is slightly lighter and better blended. I asked to see my hair stand, which I had previously provided so that I could see what colour could be achieved. Rather than showing me so that I had a better understanding, she explained that it lifted to a ginger colour. I requested to be shown a colour chart to have an accurate idea of what could be done to avoid any confusion or mistakes. I thoroughly investigated and questioned the possibilities as my sister was unhappy with what was done for her and I did not want the same to happen with me. My stylist was confident and repetitive in stating that my hair could not go any lighter than what she had shown me and stressed the point that blonde was unachievable. She clearly pointed out and emphasised that the outcome would be, golden brown highlights on top of brown hair as she was lifting the colour, which I was more than happy with. I trusted this would be the outcome and that these comments were accurate as she claims to be the professional colourist therefore she knows best. However once my colour was washed and dried it was revealed that the colour in fact went much lighter than expected, this came to a shock because the highlights have come out as very light blonde and this is not what I was told would happen. As my colourist emphasised that my hair would become brown after this service, I feel she should have took responsibility in trying to tone my hair to the golden brown colour she insisted it would be, rather than leaving it to be a extremely light blonde which is what it had unexpectedly become. Although the outcome was not what I expected or requested, I tried to remain calm and accept what had been done without any complaints, as I understand the time and effort put in to achieve this result, so I do empathize with the colourist. I did however notice a error as a specific section of my highlights was very noticeably thicker than the rest, I mentioned this to my colourist and requested it to be sorted as my total bill for the service came to £182.96 which is a lot of money to pay and leave unhappy. I feel I was very polite when explaining this problem but my friend who also witnessed this noticed that the colourist was extremely and unnecessarily rude towards me for asking this mistake to be amended, although it was only a 10-minute job. After explaining my view, she did apologise however I am extremely unhappy with the way in which I was spoken to and also shouted at for asking my friend's opinion rather than asking the stylist who did not understand what my problem was. I understand colouring hair is a very long and tiring process however as this is her profession, I think it was ridiculously unprofessional and out of order for her to speak to me the way that she did. I would like to add that this has led you to lose my friend as a customer after she has witnessed the rudeness of the staff. Also, as my colour is now much lighter than what I expected, it is also very visible to see that no colour protection treatment has been applied and upon leaving the salon my hair was already looking much more coarse and likely to become damaged quickly. I feel like it already looks very unhealthy compared to before and I am extremely unhappy, as is my sister who has also had a terrible experience.

I am sure yourself and members of staff at your salon are aware of these incidents, as you may have become familiar with us as we do often have our hair treated from you and we were also required too make 3 consecutive trips to your salon this weak due to errors. We understand that doing anything further at this point places you at a loss, as it will require your time and products. To be perfectly hones, after our recent experiences we do not wish to have our hair treated by you due to the results as well as the attitude of certain staff. I do however want to make you aware that I picked up the bill for my sister and myself, which totalled £335.02, furthermore the special trips we had to make due to short staff, correcting mistakes, etc. calculates to a total of £356.02 for the hair services and transport to get these services done. I would really appreciate it if you could take these things into consideration and find a way of providing some compensation, as £335.02 is too much money considering neither of us has been given what we asked for or what we were told we would achieve and the outcomes were negative. Unfortunately, due to the tragedies my hair has gone through this month I am at a total of £622.82 loss, as I now have to invest more money into correcting the colour services for both my sister and myself. I am definitely not blaming you for this and I am aware that this is not entirely your fault however part of the loss is. Therefore I would really like you to consider a refund to some extent, as I believe it is the most ethical thing to do considering everything that has gone on at your salon.

The last thing I would like to mention is that I am actually a student as well and I did not receive my student discount that I am entitled to regardless of any of the things mentioned above, so I would also like that to be corrected please. I have attached copies of the receipts and my student discount as proof of everything I have mentioned in this letter. Please feel free to contact me regarding this situation via e-mail at [protected]@hotmail.com or by phone on [protected].

Hope to hear from you soon. Thank you for your time,

Kind regards

Sadia Aziz

I went to cut my hair with my kid, and one of the stylists when I told here I did not like my cut she got very angry. She yelled at me in front of my children and told me that she was cutting hair for a lot of years. She beggan to slap with sicor in hand and telling me that I did not know what I was saying. She did not want to provide her name when I requested it. I felt super uncomfortable and won't be recomending or using super cuts EVER agian.
I have the receipt with location time and first name of the employee
Shonte was her first name

I signed on the APP for the Lodi Supercuts in Lodi off Harney Ln. I was there on time, but a customer was ahead of me, asking questions.

Then she decided to get a haircut, why do I have to wait? There was one stylist, I would have had to wait for 30 minutes at least!

I was shined on by the stylist, who casually mentioned that the next stylist comes in, 30 minutes later!

No comment of course, the stylist is clueless, but what is a check in for? Also, why are these stylists so clueless about Customer Service?

On Sunday, 4/28/2019 I went to SuperCuts on Bald Hill Road in Cranston, RI. It seemed like my hairstylist was in a hurry. I told her my hair is thick and Id like her to wet my hair and cut it a certain length because when it dried it would shrink. She then proceeded to cut an inch too short. When I came home and began styling my hair I found two big portions of hair that hadn't been cut and were about 3 inches longer than the rest.

On March 8th, 2019 I went to Super Cuts, 12203 Central Ave. Chino, Ca. 91710
I told the girl I wanted a shampoo and trim. I only wanted her to cut the back of my hair, because my last hair cut there they cut it all one length. I had asked for a A-Line hair cut, short in the back and longer on the sides. This is a very popular hair cut and all hairdressers should know how to cut that style. So now my hair cut this time I asked for the same thing because my hair was now longer on the sides so they should be able to cut just the back and I would have had an A-Line hair cut. No, she cut my sides again even though I told her not to cut the sides and she cut one side shorter than the other side. I look like a Dork! It took her 45 minutes to cut my hair, I was very frustrated that it took so long. When she was done I told her she wasn't suppose to cut my sides and I even told her when it looked like she was going to cut my side, but it was to late. Now I have a short hair cut, no style and one side shorter and NOT an A-Line haircut. My hair is very important to me because I do Demos and my hair needs to look nice. Especially demoing Collagen that really helps your hair from falling out, customers want to see nice hair styles. I also perform tap dancing and need to look nice. I would like a refund of $23.40.

Dec 29, 2018
ID 6756. I stopped at Ramona Super Cuts for haircut. I've been going there for haircuts for several years.
I usually show the stylist a picture of the cut I want, and usually end up with a cut similar to the picture. Last time I used Lorena she cut my hair very quickly with clippers, and the cut was okay, but not the best I have had there.
This time, I had to wait over 5 minutes at the desk for either of the 2stylists to even acknowledge that I was even there. They both looked at me several times and neither spoke to me.
I told Lorena that I did not want the top of my hair cut this time, I just wanted the bottom area cut like the picture I had. I explained that one side of my hair didn't look right, maybe should have layers in it rather than all ending in the same spot.
She started cutting the back of my hair, the she took even more of my hair off the back down to my scalp and over my ears. Then she cut large uneven areas out of the top and back of my hair. I couldn't see what she was doing since I had my glasses off. She obviously was angry and took her anger out on me. She could have told me she didn't want to cut my hair rather than ruining my hair. Now I have to wear a hat on my hair for 6 weeks its so short it can't be fixed, its horrible to be seen this way. She should be fired for doing this to an old woman. And she charged me for a Super cut instead of the elderly cut I was quoted, and an extra $1 for requesting her. I won't be back. And I hope no one in Ramona goes there either.