Super 8
reviews and complaints

My husband children, and I checked in hoping for a night of peace as we were displaced from our home.. we weren't even there for two hours, and my children started complaining of getting bit. I ignored it at first because kids sometimes make things up until me and my husband started getting bit as well. I did a quick inspection of the bed and not even after a second of lifting up the covers I seen the bed was infested with bedbugs. If that wasn't bad enough the walls, and the floor were filthy! There are stains all over the place in nearly every corner of the room, and bathroom. The rugs look like they have never been vacuumed, and the icing on the cake was the cockroach crawling near the exit sign in the hallway. Honestly filthy is an understatement! I then immediately went to the front desk to complain, and ask for a refund, and the front desk staff said she wasn't able to give me a refund because the management wasn't present. I told her that they needed to clean the rooms, and my son and daughter now have to be seen in the emergency room, she RUDLY responded "well that's not my problem call corporate"! This has been the worst experience I've had in my entire life in any hotel I've ever stayed terrible!

Awful experience and will post all over social media of how poor the customer service, security and cleanliness of this hotel . Had issue with staff on drunk and disorderly patrons who woke us up at 230 am and played loud music until after 530 am. Made multiple attempts to contact front desk but no help at all.Had to wake up staff to complain about drunk patron playing loud music and screaming. Call front desk and got no answer and every time we called the front desk said to call cops and I told her that is her job and she said there is nothing she can do but file a report with her manager

I was driving home to ontario from new Brunswick when i decided to book a room in Cornwall with Super 8 hotel, when i was booking it online with trivago, i had noticed the dates for my stay were wrong, i clicked cancel but yet it still went through. I contacted expedia immediately(the site that i booked through) and was notified that my reservation was cancelled BUT i would be recieving no refund, this is infurating considering every other hotel will give you back a full refund within 24 hours of cancellation.

This is no doubt the worst hotel I ever lived at. The receptionist looked like he did not want to work there and absolutely did not smile or direct us to where we should go at all. We had to ask and he seemed annoyed that we asked.
I booked non-smoking and the guy gave us a smoking room. We asked him about it and all he said was that the other non-smoking rooms were full and offered no apology or alternate solution whatever.
The elevator smelled like leaving a wet towel for a week in a hot car - It smelled so gross. A guy smoked in the elevator too and he quickly destroyed the cigarette when he saw us right in the elevator, which would easily cause fire!
The beds were full of bed bugs and it even was caught my friend's leg! The bathroom and the sink were also full of bugs. The room looked like no one cared to clean at all - very dirty and uncomfortable to live in.
We stayed for two nights yet the hotel card did not work the second night. The receptionist also offered no apology or justification for this.
Overall, it was a very awful experience for us who tried to enjoy a road trip. Super8 at this place deserved to be close down. I felt so betrayed and cheated from this whole staying situation.
Attached is the bed bug bite on my neck. There are more on my hands, legs, and arms.

We came from out of town for a wedding booked the room online. For more than $100 a night I didn't expect to have this experience. The room smelled. The bathroom had nats in it. The toilet seat was broken and dirty. The color on the TV kept going in and out. The worst part was when I opened the shower curtain to take a shower and saw the bottom of the tub and the the hardware. This place is gross

July 18, 2019
Super 8 Corporate Offices:
We stayed at the Fairbanks, Alaska Super 8 on July 2, 3, and 4th checking out the morning of July 5. The first room they put us in (#105) the bed was so lumpy it hurt my back all night long. I could not sleep. It was literally lumpy. Also there was a hole in the back of the bathroom door like someone had rammed their fist into it. The room had a small table and a cloth seat chair. The seat of that chair was stained. The chain lock on the entry door to the room was broke completely off. The next day upon complaint to the manager they moved us to another room (#113). The bed in that room was somewhat better although not great. Also there was a towel on the hook on the back of the bathroom door from the previous guest and the chair in that room had a terrible stain on the seat of it as well. I took a shower in the evening and then watched TV and had a snack before bed. The next morning after having my coffee I started getting dressed. When I went to put my socks on my feet were filthy. I had to wash them before putting on my socks. The carpet and floor in that room were filthy. I've never stayed in a Super 8 that was this dirty.
Also, when we checked in we were going to pay for 3 nights but the clerk said we could pay for 2 nights and come back in Thursday morning and pay for the 3rd night.
Well, we did that and that 3rd night was $200. The other 2 nights had been $119. each night. What a way to stick it to you for a holiday.
The breakfast included was nothing more that raisin bran, white bread and coffee.
I had stayed in a Super 8 in Jefferson, Iowa, the end of May and it was a very clean room, comfortable beds and a wonderful, large selection of breakfast foods. And it was $75.00 a night.
I am not the type to complain. This is the first time I've ever written a complaint to a motel before. But I will tell you this...we were traveling with friends on this trip and their room was awful as well and they have also sent you a complaint. (A Mr. and Mrs. Clarence Parrish). The response he got from you mentioned their stay in Anchorage. He told us he didn't know where they got Anchorage from as we all had stayed in the Fairbanks Super 8 and that is what he stated in his complaint.
Well, I've gotten this off my chest. It was a very disgusting experience. Although we plan on returning to Alaska next year we won't be staying at this Super 8 again.
Mr. and Mrs. Tim Hendryx
829 N. 6th Street
Douglas, Wyoming 82633
[protected]@msn.com

I booked in advance room is disgusting one washcloth that looked dirty roaches running along side of wall paid over 200.00 for my stay could've slept on a corner would've been cleaner and cheaper. Room 121
Faith lentz [protected]. Will not recommend this place to anyone as matter of fact will tell all my friends to stay far away from that place. I would really like to know is this the service you give your customer charge them fees for staying in dumps
Told clerk but nothing done about it. Things out of order around there like pop machine
Must not have vacuum because using broom to sweep the rugs. Really surely you're company can afford that.

First the building stinks so bad it burns your throat when your in the halls. And now it's raining in our room. We are on top floor. Asked for a new room and he said I would have to wait until 10am to talk to someone about it. So we slept in a raining room. Not acceptable my stuff got wet and I'm not happy. And we are stuck here for 4 more nights. I hope you get new management in here, they are not doing their job. The pic attached is a whole in the ceiling where the water was coming in.

Super 8 by Wyndham Eureka Springs
3010 E Van Buren, Eureka Springs, AR US (479) 253‑5040
Confirmation Number: 87080EC008909
JUN 13 THU 2019 JUN 14 FRI 2019

Upon my arrival I asked the desk clerk (male with pony tail) if he could give me a room, any room, with outside entrance because I had a motorcycle. I was told there was none available and received a room on the inside near pool below street level where I had to use and elevator and had no outside view at all. Being he told me he had nothing I took room. After a short time unloading my motorcycle to a cart and returning to move my motorcycle I notice 2 other quests just checked in on motorcycles, one moved his bike to an outside entrance room. I asked the other did you get and outside room he said yes, I asked did they have a reservation? He told me no we just pulled in to see if we could get a room. The desk clerk was standing near, I told him dude not cool. I am a wyndham member, you are supposed to try and give me a room of my choice if possible. Not only did you not do that you flat out lied to me and told me you didn't have what I wanted when you did. He answered well you got a better room. I said, no I got punished because I made my reservation through Wyndham and you already had my money. If I had just pulled up I would have gotten the room I wanted. Either way you lied to me, not cool... He quickly disappeared. The new guest with motorcycle that told me they just pulled up was hearing all this. He said to me that's just not right, if you want you can park your bike in front of our room and I will keep an eye on it for you. I stay at a lot of Super8s, Most are accommodating. Not this clerk, guess he never got caught red handed before but that upset me for my whole stay. As a mater of fact I was planning to stay at that location on my return trip but instead booked at the Stonegate Lodge next door because of this. Not a happy camper.. I hope you can prevent this from happening in the future to someone else. Thank you, Floyd Pawson

We had the worst experience staying at super 8 Lethbridge in Alberta, Canada. We arrived on June 21, checked out June 23. We stayed in room 301, which was a pet room. We had a dog. When we entered the room for the first time, we noticed RIGHT away, there was stains on the carpet. we stayed our two nights, and checked out. After a couple of hours, they phoned, missed the call, never left a message or attempted to call back. I got a hold of them and they stated that the dog made a pet stain on the carpet and our credit card was charged for a cleaning fee. However, they did not have permission or approval or talked to the cardholder to place these charges. I have been on the phone and computer constantly trying to talk to a manager who never seems to be working or doesn't come to the phone.
I am beyond upset at how this matter is being handled. When we checked out, they were't even going to charge for a pet. Being the honest person I am, spoke up and said there was a dog. so she put through another charge. Then the hotel comes back and calls me a liar, that those stains were from our dog (which by the way, the dog was in a kennel while we were gone, and never left a lone on the carpet ) and will not reverse the charges. I have never dealt with managers or supervisors so incapable of doing their actual job. House keeping is pretty much non existant. The closet door track had about an inch of dirt, behind the dresser where all the cords and outlets were was a horrendous amount of dust. and the carpets were disgusting, bathtub stained yellow. No one seems to be trying to resolve this issue. Super 8 is THE ABSOLUTE WORST MOTEL I have ever stayed in, in my life.

Altoona, ia
checked into the super 8 in altoona, ia
i have always made a point to check for bed
bugs before i stay in a hotel which i did just that and found bed bugs in the room to find out that my niece stayed in this hotel also 2 years go and got bedbugs from the same hotel! some one needs to look into this problem it needs to be address!
date 6/22/2019 of the stay

thank you
tracy gonzales

The lady was not polite at all when I called asking for directions to facility and actually chuckled at me for ending up at the dead end then back onto the interstate. When we booked the room we asked for handicap room due to my wife's trouble of climbing stairs with her lupus. The room was very musty smelling and nasty looking carpets. Had to turn on a plug strip to make the TV, microwave and refrigerator work. This is our last bad experience with your chain of hotel just like everyone else all the motel 8 people are out for is the money and not customer satisfaction. The bath mat on the tub was wet