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Charged for smoking in a room
We stayed in Super 8, Paris Illinois. Checked in late Aug 31, 2021 and checked out the next moring @ 11am (Sept 1, 2021). We had business in the town and were out of the rooms for several hours before actually checking out.
After returning home I checked the credit card statement and found a cleaning charge for $150. I called the hotel for infromation about the charge and then requested it be removed. Was told that I a manager would return my call. Never received a call.
I call again on Sept 9. Manager of duty cursed me out and said they had found ashes in the room.
We don't smoke. Never have smoked. I put all trash in the trash can. I try to leave a room tidy.
Desired outcome: Reversal of $150. Appology from Manager for his behavior.
Never rec’d deposit back
I stayed with Super 8 in Chandler, Phoenix for 1 night only, on Aug 2nd. On that date, the front desk charged a refundable $100 deposit for damages and smoking in the room. The next day, I checked out of the room and requested the deposit be returned. I do not smoke and it was only me in the room. The only thing I did in there was sleep and eat snd shower...
Read full review of Super 8Being charged 5 times for room! Told they would fall off... Nope
Stayed at Altoona PA Super 8. Presented my credit card to pay for our rooms. Front desk slid card NUMEROUS times and declared it was declined. Tried sons card, declined, tried my card, declined then oh wait! Went through. Checked my online account with cards, it was charged! Three times before card locked for suspicious behavior. Personal card charged 3...
Front desk employee
On July 9th, 2021 The Front desk attendant (EARNEST S.) threatened to call the police to have me arrested for asking where the signs were posted for "no pet" access. He was rude, staring me down and tried to be intimidating. Asked what room number I was in so he could have the police escort me out after I had already paid for multiple nights but have not...
Hotel
I am here now. There are drugs, prostitutes, abuse. Some staffs are nice, but it took all my strength to gain respect. I'm a top employee as a medical inspector for Boston Scientific. I just asked for a 1 mile radius map printed with stores, post office, etc. He's standing right at the printer and computer and flat out says no way! All they have is giant maps in magazines that are far away. I have so much legally binding events recorded with date initial and time, it's absurd.
Respectfully
Brian Supinski
Wow!
Not being able to rent a room even after making reservations
The Super 8 motel in GrandJunction Colorado is not a place to stay. They are rude and don't honor their agreements. On May 24 I booked a room for may 29th & 30th I was coming to town to attend the service for a close friend of mine that had passed away. When I arrived at the motel, I gave my name, my DL and my credit card and let her know I had reservations. She confirmed the reservation but then informed me she couldn't give me a room because there was a problem with my credit card. I told her that must be a mistake to try running it again. She replied "It is not a problem with your credit, it is with your card" I asked what that meant? she explained "the card the ID and the reservations all have to have the same name on them and your card has no name on it" I told her it is my card, you can call the card company and varify who's name is on the account. plus if the card has any problems with it, you know who I am because you have my picture ID. then I said my friend has a card with his name on it and his ID, will that work? She quickly said NO, it has to match the name on the reservation. I then said well I can pay in cash. She then said that they don't accept cash, After trying three different ways to pay and being turned down, I asked isn't there anything I can do. I just drove five hours to get here. She said yes there is something you can do. I asked what is that? She simply said "you can get out of here! Then I checked around at the other motels . No one had any vacancies. So I had to sleep in my car and cut my visit a day short. To me this is unacceptable as well as unjustified. While making my reservations, nothing was said about my name need be on the face of my card. Every other business hasn't had a problem accepting it. They accepted it while making the reservations. I can not believe any business would treat anyone in such a manner, especially the elderly.
Toilet overflowed and nothing was done about it.
We stayed at the Super 8 in Blue Earth, MN on Saturday, May 29th - Sunday, May 30th. At 4:30 a.m. we woke up to the sound of running water in the bathroom. The toilet was overflowing onto the bathroom floor and onto the carpet outside of the bathroom. My husband spoke to the lady at the front desk who said she would send someone right away to look at it. No...
Read full review of Super 8stealing from personal private belongings
Left enclosed clip board in room, and ask desk clerk to check in room to see if it was still in room. She went and check, came back to phone and told me she had it in her hands, and said she would put it in safe and leave a note with general manager in her office. Talked with general manager next morning to overnight package by delivery service to me, but was not told that one of the two ladies was going to go through my private belonging and steal personal stuff out of folder. When received package from Fed-Ex, looked in package, discovered that my personal folder had been gone thru, and merchandise had been stolen out of package. Called shipping place in Lewisburg, West Virginia where package was shipped from, and was told that motel general manager placed folder into shipping box, taped it up, put label on it, and gave package to person in store ready to be shipped. So, either the desk clerk or the general manager, or both are guilty of stealing private property from the folder. This took place on April 14-16, 2021 at the Super 8 Motel on Village Drive in Lewisburg, West Virginia.
Desired outcome: Belongings gave back or discharge of dishonest people
Unsanitary and damaged
Due to the recent winter storm in our county, Halifax, Virginia, my family of 10 needed a place to go that had power, heat, and water. That's why we choose to stay at one of your hotels; Super 8 Lynchburg, Hotel ID 11259. Upon arriving, the building had curb appeal and seemed like a good choice. I reserved 2 rooms to accommodate my family; wife, kids, and...
Read full review of Super 8Hot tub jacuzzi was not explained to my husband
My husband and I stayed there for the night. Booked the room and it was over $150.00 for the night. We wanted the room with the hot tub jacuzzi. We went to the office and obtained the card key to our room. We had to clean the tub as it had dried shampoo in the tub. The mini fridge did not work, and the tub jets did not work. We checked out and the office...
Read full review of Super 8Hotel accommodations
Very Dirty place and whole place smelled of smoke, including all rooms. Rooms were blocked off for bridal party. Carpets were extremely dirty. The jacuzzi malfunction while the bride to be was giving her children a bath, and got water all over the the bed, floor. The owner/manager had to be called in, and of course did not take responsibility, but blamed...
Read full review of Super 8The room
I stayed at super 8 phoenix metro center on 9/19-9/20. The room was not cleaned. There was writing on the mirror and door. And roaches. The worst stay I have ever had there. Will not be returning.
Thank you
[protected]@yahoo.com
Service by front desk
I recently checked into the Super 8 on Rangeline in Joplin, Missouri. Went to my room and after 30 minutes it became apparent I would get no sleep due to the noise and activity taking place outside and in the adjacent room. I returned to the front desk and expressed my concerns and asked for another room closer to the front of the motel. Not only did the...
Read full review of Super 8horrible customer service
I stay at this locale occasionally. During the corona virus, I have stayed here 5 times in last 2 weeks. The manager asked me a strange question have I been to see the room? How could I see the room when you haven't signed me in yet? Then the general manager made it a point to tell me that he gave me the wrong rate, a very good rate. This was all spoken...
Read full review of Super 8want give my refund back
Kenneth forman on march 10 I book romm at the austin downtown/airport The concert that I was going to see got cancalled and I live in bryan tx which is a 100 miles away I call once they told me revation was cancalled then they said no refund why in time of troubles1 paid 124.97 the room is 49$ a night This pretty sad for a company do this in times of...
Read full review of Super 8extreme poor quality
We recently spent a week at the Super 8 in Chandler, AZ. Our stay was the most disappointing we had ever had at any motel. When we arrived, we were not aware that check-in was at 3pm. I desperately needed to use the restroom. We were informed there was not one available, and to use the gas station across the street. Later we discovered a restroom in the...
Read full review of Super 8the manager and the room we stayed at last night
I own Marshall excavation, Rhonda owns Coney Island cafe in Huron sd We got a room last night and in the middle of the night discovered cockroaches all over the bathroom Rhonda can't sleep wants to leave, the roads are bad so we are waiting for morning I brought 1/2 dozen of the bugs to the manager and he got defensive and said I probably brought them with me What a horrible man Horrible room
room cleanliness
Our stay at the Motel 6 Texarkana Texas upon entering the room noticing that the roof was full of dashed and dust all over the bed and curtains and counter when asked for move to another room they told us no they don't have any other rooms available when they clearly did and had a rough night with stuff falling off the ceiling and blowing out of the air condition
refund
My family stayed 47 days straight at super8 in waterloo, illinois and was ate up from bed bugs from 3 different rooms. Told owner (bill patel) and he laughed and said it was allergies and assured us it wasnt bed bugs. Thats when we took photos of bites, beds, bugs, and recordings of his workers who said they was being bit at work and that the owner new they...
Read full review of Super 8having to unclog toilet myself
I've been a customer for months and had many incidents at this local. Hit my head when toilet was loose, seen bugs and now my visit here I have to unplug toilet to use and I've contacted mgmt and no comp love this establishment but idk what to do anymore I am a very loyal customer and will still pay but I feel they will not do their jobs why as a guest do I have to unplug my own toilet to use if I'm paying to stay pls respond
Overview of Super 8 complaint handling
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Super 8 contacts
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Super 8 phone numbers+1 (800) 454-3213+1 (800) 454-3213Click up if you have successfully reached Super 8 by calling +1 (800) 454-3213 phone number 0 0 users reported that they have successfully reached Super 8 by calling +1 (800) 454-3213 phone number Click up if you have UNsuccessfully reached Super 8 by calling +1 (800) 454-3213 phone number 1 1 users reported that they have UNsuccessfully reached Super 8 by calling +1 (800) 454-3213 phone number+1 (973) 753-6000+1 (973) 753-6000Click up if you have successfully reached Super 8 by calling +1 (973) 753-6000 phone number 0 0 users reported that they have successfully reached Super 8 by calling +1 (973) 753-6000 phone number Click up if you have UNsuccessfully reached Super 8 by calling +1 (973) 753-6000 phone number 1 1 users reported that they have UNsuccessfully reached Super 8 by calling +1 (973) 753-6000 phone number
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Super 8 emailsaccessibility@wyn.com100%Confidence score: 100%Support
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Super 8 address22 Sylvan Way, Parsippany, New Jersey, 07054, United States
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Super 8 social media
Most discussed Super 8 complaints
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