Sunglass Hut International
reviews and complaints

Location: Sunglass Hut [protected] Towngate Cir, SPC 5510 Moreno Valley, CA [protected] P#[protected]
Time: 4:00
Name of Associate: Astrid

I recently purchased Versace sunglasses as a birthday present. I only had wore them that exact day and never dropped nor witnessed any form of damage done to this item (Receipt# 1054165). They genuinely are to big for me and almost fall of my face. I had just decided to go in to the nearest location present (which is listed above). As I walked up to the Kiosk I witnessed two employees one named (Astrid) and the other I hadn't received the chance to ask for his name. For he was literally quite throughout the entire process. They both glanced at my partner and I and continued to use there cellphones. Shortly after my partner walked up and said"Hello there, I'd like to make a return", Astrid looked at us and waited then said "what's up?", My partner repeated himself then he finally answered and said "I can do that return for you right over there (and pointed and continued to do whatever was so important) after what felt like 3min he came over and immediately asked if we had the card for the item and otherwise he would not be able to follow with the return or the exchange. I told him we did of course, even though I was very confused on the fact that he hadn't even tried checking the item. Why conclude such a negative idea and with a quirky toxic femininity attitude?-_-... Secondly he opened up the glasses checked them out and cleaned them, turned around and started to look up the transaction, asked for my phone number and my name. Then asked if my name was Jordan, I said no its Aleiza he then said"oh is that your last name?"I said no that's my middle name. My name is Aleiza Jordan Lynaee Rogers. I presume that he possible got offended maybe or something that I corrected him I'm really not sure. He then stepped away from processing the return and continued to spray the sunglasses and clean them over and over and about 5 minutes went by of him just cleaning them and deeply examining them, which was confusing me once again because he had already examined them as I recently stated and was about to process a return. My partner as I were chatting in that moment about why it was taking so long to process this return. He then started to almost shake and look at us with a frown and said" unfortunately due to company polices we will are not able to return this item for there is a (quote) "blemish". With the amount of nervousness he was giving off even a child could see it was a lie. What did he do why my information? Why did he ask personal questions? There was no blemish and I had a witness that also agreed he was stating false accusations. He then said"All of our associates double check to make sure that our items are in acceptable states". This was clearly a façade to be disrespectful and he had silver tongue filled with attitude throughout this very unfortunate experience.
Here's exactly what I need to happen: 1) You need to consulate miss Hannah (561645) and make sure that she didn't mess up on her behalf because he shouldn't be saying such things due to the fact that it only makes this company look unprofessional.
2) I really don't know how your company handles employee issues but that individual deserves to be at least penalized. (Astrid)
3) I want my refund and its not up for debate on your untrained immature employees behalf. He has no right to lie and say there is anything wrong with these glasses they are absolutely the same as I purchased them about 1 month ago. Just from this amount of inconvenience I probably will never revert back to Sunglasses hut to get my merchandise. Depending on how this is handled I will possibly be reaching out to my social media platforms to ensure that this location is known for its incompatible performance.
I hope you respond back to me ASAP.
My Phone number:[protected]
My Email: [protected]@gmail.com

I ordered a pair of glasses from the sunglass hut, they are not suitable and I would like to return them, the problem is they tell you to call customer service for a return label which I did, but waited for over 45 mins and still couldn't get through, so I emailed customer care which 3 times apparently they reply within 24 hours, ive sent 3 emails and had no reply? Ive read reviews for this company and im not the only one with this problem

I purchased Rayban(RB3647N) sunglasses priced 285 AUD from Sunglass hut (Australia, Melbourne -highpoint store B7491 on 9/11/19.After my purchase I saw the same brand sunglasses in the next store with 30% off (199 AUD).
I immediately approached the Sunglass hut store and informed the staff about the offer but as they need confirmation I have to go back to the other store which was under offer and asked the respective console operator to call back and let Sunglass hut shop know about this offer. Finally Sunglass hut agreed to pay back the 85 AUD to my card following the price of other store, which is good .As I was not carrying the card with me one representative assured me that I will paid if I get my card the next day .She also mentioned that I can be paid any sun glass hut store near to my suburb.

But after some time one more staff member argued with me very rudely and illogically saying that I will be only paid on the same day but not the next day .She said that if the offer changes the next day in the other store they would not be able to pay . This looked very illogically as I have already purchased the glasses on the same day and I will not be purchasing it on the next day.
Technically I purchased the glasses on 9/11/19 in Sunglass hut and the 30% offer in the other store was on 9/11/19, same day.
I donot understand why I m not eligible to be paid the refund other day .The only thing I dnt have with me was my bank debit card for refund but that does not mean I will be purchasing the glasses on the next day. I tried explaining this to her but she is very rude that she do not want to listen to me .The time of our discussion was around 4:00 pm and shop closes by 5:09 pm and I am living 60 km way from the store .How am I travelling to and fro to reach the store again with my bank card? I explained this too .. but she did not care for it.

I was so surprised to see the behaviour of the customer representative ; she is very reluctant n rude in talking and attending the customer .
I was so disappointment and left the store as I was not treated well and the explanation was very illogical.
First Lady who took my payment online without card know about the purchase process I did but still said I can be paid back the rest of the amount next day as the purchase was already done .But the other lady did not do the same ; instead she overruled her with her illogical discussion.
This is so shame on store and it's management.

I have been to many Sunglass hut stores internationally but I was treated so well and they understand customer concerns but this is a very annoying n disappointing experience. It is not always about the money but it is about how you treat your customer.In this case I can say Sunglass hut store failed to understand the situation and attending the customer.
What they agree to do was not done and they treated the customer with out any respect .

Well, I am a regular customer to Sunglass store but I lost faith n opinion on it .

Bought 2 Persols. Told doesn't come with cases. My companions are in the car waiting for me. I wasn't happy with the situation. Filled out the survey to express my disappointment. Someone called me to inform me glasses do not come with cases. That's why they gave Sunglass Hut . What happened to the cases?
The more I think about it the more unhappy I get. It doesn't feel complete like buying a car w/o mirrors. Or Nike w/o the swoosh! If can't get cases as I feel it should then I want to return them and get my debit card credited.

On 11/09/2019 I purchased a pair of Ray Ban RB4165_55 sunglasses from the Sunglass Hut in Casuarina Shopping Center in Darwin, NT, Australia. On 18/09/2019 I attempted to take advantage of the Sunglass Hut's "Easy Return" policy. The sales consultant (119306 Bronte) told me that she could not give me a refund because my lenses were scratched. She came to this conclusion by polishing the lenses with a dry cloth.

On 20th of June I bought a pair of Dolce and Gabbana sunglasses the Sunglass Hut store at the Madrid Airport. The sunglasses were 50% off but I was charged full price for them. The sales assistant was very nice, spoke excellent English and she assured me the price was 117€ after the 50% discount, but she ended up charging me the full price anyway, 235€, which I have realized once I checked my Visa invoices for past months. When I called the store to see what we can do about this, they literally just hung up on me, pretending not to understand English. None of the Customer Service I could find online was helpful, the Support for the Spanish website downright mocked me, even! This is absolutely unacceptable! Not only am I highly dissatisfied customer, but I am also a victim of a crime! I have worked in Customer Support for a much bigger company, and I know for a fact that there are things to be done about this, I cannot believe that a company this big has such poor Customer Service and Support. For shame!

I purchased a pair of Revo Converge sunglasses on October 8, 2016 at the Sunglass Hut located in trhe Summit mall in Fairlawn, Ohio. I have since taken those unglasses back to this located twice for adjustments. This past Saturday, July 6, 2019 at 2:00 P.M. I again took my sunglasses back to this location for adjustment. The two salespeople on duty at this location refused to adjust the sunglasses, saying that company policy prohibited from adjusting sunglass brands they no longer sell. This is in contridiction to the poicy on your website that states that if you bought your sunglasses from Sunglass Hut you may bring them in for adjustment to Sunglass hut. What I would like tro see happen is for my sunglasses to be adjusted. Thank you.

Hello,
I just wanted to express my disapointment as a customer my experience at the pickering town center location was nothing but horrible. I was served by an accociate by the name of Alysha. The first time i went in no one was on the floor for 2min then when Alysha and another accociate came out I got no help. I asked for an opinion and really didnt get much help there no suggestions. I purchased a pair but didnt like it and brought it back for an exchange but again Alysha was there I was there for 30min she didnt try to save the sale or help me. So I ended up returning the pair. I would not recommend anyone to go to this location to anyone I know.

Thank you for your time.

To whom it may concern, my name is David I've been a very happy satisfy customer with most of my purchases from your company up to my last purchase of two weeks ago at one of your store inside of Macy's at lakeline mall. I purchased a pair of Versace for my wife vacation trip which happened three days ago that's when I gave her the glasses just to find out they don't fit properly since we had no time to go back to the store I waited till today and I was told by your office employee that he will not take them back because I was supposed to check if they fit before leaving the store may I say it was a gift for my wife so I couldn't know if the fit was right or not so please tell me that there is something that can be done to fix this all I want is to exchange them for once that fit right your receipt says I have 90 days if am not happy with the purchase or they don't fit. Ps is very unprofessional that your employee shows up to work so high he can't even talk.

Today I left work to meet my daughter at your Ridgedale Mall store in Minnetonka, MN. Upon arrival at the store there was a note on the door saying: "On Break - Back Soon". We waited about 30 minutes - the store still didn't open. Not even the courtesy of a time they would be back on the note. Left the mall to go back to work - no sunglasses. I don't think this is acceptable. Thanks, John Schmitz. [protected]@gmail.com

Last night my family and I were at the Sunglass Hut 5707 located 8200 Vineland Ave, STE 1701, Orlando, FL 32821.

The salesperson by the name of Victor accused me of changing the price on a pair of sunglasses I was purchasing. I found this to be very insulting as my mother whom was present. I took a deep breath as there were other people around and I did not want to make a scene. We purchased 3 pairs of sunglasses last night and the one he accused me of changing I only came across the pricing as we were looking for a newer pair on the shelves since they were on sale and no inventory on them. I questioned him why is this tag cheaper on these glasses and that if I purchase them would he honor the price and his response was NO! you changed the price tag on them. I told him he can review the camera and he will see that I did not as my mother told him the same. Through out the purchase he continued to say he would charge me based on computer and not the tag on them and that I changed the price. I paid the price that rung up on the computer and still purchased the glasses but to accuse me of such thing or anyone is not acceptable unless he has proof or saw me do so. I told him I can buy the most expensive glasses you sell and I have the funds to buy more than a handful of them. I an not a thief and that is not my nature. Your employee needs to understand that he cannot accuse people of this act and not acceptable. Not only did he embarrass me but my family with his actions and words.

My name is Adrianna Arian and I was in one of your stores on 12/23/2018 around 5pm. I had the intention of purchasing a pair of sunglasses. I tried a pair of sunglasses and asked your sales person if he thought they looked good. He responded in a snarky manner, " only if you buy them." I then processed to ask what his name was and he said Brandon. This sales associate blantly disrespected me in the store without any remorse. The store I visited at was in the Riverside Tyler Mall. I would like an apology from him. In addition, I will never step foot in any of your store if this is how they treat customers. If you would like to discuss further please feel free to call me at [protected].

It looks like Sunglass hut is running a scam by charging customers twice for the same transaction & prolonging the refund. I have read about this in several customer reviews. It cannot be a glitch in the system that cannot be rectified for such a long period of time. They charged me twice for the same transaction and after more than 20 days, I haven't still received a refund and their customer service is very unresponsive. It's like they do not care about customers at all or the fact that they are holding on to my money without the right to do so. I truly believe it is a scam and should be investigated.

I got here exactly when the mall opened which was 10 am and I wanted to check out a pair of ray bands and nobody was there so I waited and waited and after 30 minutes I walked away and just went to Lens crafters. I just think it's ridiculous that nobody is attending the sunglasses booth. The person has already left the booth twice. I wouldn't buy from there again. And when I did return the male was sitting on the gate that you use to open the door. They never do anything . Wish I had a job like that.

I did experience the worst customer service ever
The sales representative was very rude I did email and submit the complaint more than once and I did ask if anyone can give me a call back and nothing totally being ignored
If you don't care about the customers and their complaints why even we waste our time and submit it
Your sales representative at Niagara on the lake outlet location is very very rude and the new manager has no control on her staff
The manager before this one was much more friendly
I did mention I left the store in tears because of your staff rudeness and nothing
That's very disappointing

Hi yesterday just bought a new Oakley sunglasses $163, 00 on Sunglass hut store on Hillsdale mall and after the payment the Salesperson (Mirtha) just gave me a small Oakley bag without the boxe and wiper. She told me is a new policy from Oakley and if i want all the stuff I have to paying extra $25, 00. I always shopping on this store and never see this. The Oakley sunglasses was for me, but if was to somebody else? I'm supposed give without a boxe and wiper? Really? Is true? Once again I payed $163, 00 and got only the sunglass and small bag, that's it! I'm so frustrated!
Thanks!

I recently bought a rayban sunglass from sunglass hut branch at Al Abdali Mall in Amman and to be exact on Feb 27, 2018 at a price JOD 177 and i was told that you can exchange it within a year with 50% discount toward a new one of what was paid. I went to Sunglass hut branh in Galaria Mall in Amman and store manager Mr. Salam told me that it is not possible unless the new sunglass are at equal value of what was purchased on more but not cheaper.
I told him clearly that this message was NEVER communicated when i bought it back in Feb 27, 2018 and this is unfair treatment and i demanded a solution.
The short answer was sorry the bar code will allow us to do so...

BAR CODE is defining Customer Service

I bought a pair of sunglasses at sunglass hut located at Macys in Vally Fair mall, so far it's being the worst experience I ever had with a retail . I work A Macys location one of my first jobs, and work retail previously. But never experience such poor customer service . The employees at time of purchase they are friendly but the moment I try to return a pair glasses they have give me such a hard time . No manager has help me or try to reach to me seems like I can't get someone to actually try to help me . I even reach out to their costumer service online . But instead of actually providing a solution, they offer me a discount on a next pair ! Everything that experience with this store so far it's being negative ! And no one willing to help . The manager at actual Macys store did reach to me and try to help me and she said she gived the manager for sunglass hut my info, but yet it's being days and he hasn't reach to me at all .