The complaint has been investigated and
resolved to the customer's satisfactionResolved Summit Toy — Bad service
resolved to the customer's satisfaction
My son was given a spray racer toy as a gift in April '08. After putting it together per the directions, the toy was a complete disappointment. The pump was defective, would not pump and so the toy would not work. Since it was a gift (and the only thing he asked for his birthday), we did not have the receipt, I contacted the company via email numerous times, only to be told they would get a new pump out to us right away. Its now September, and still nothing. The last response from them (July, after I emailed them) was that they were "waiting for pumps to arrive from Hong Kong". They have made zero attempts to follow up on this matter, and I am sure they are hoping I would just go away. I just don't want anyone to waste their money on their products when they don't stand behind what they import to sell. I believe they are just another importing business to make money off of the consumer. I just want to find ways to warn other families of this company and their products, money is too tight nowadays to waste, let alone disappoint your children. Just beware when you purchase a toy from Summit Toys!