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Suddenlink Communications / internet

2033 16th Street, United States

I bought my own modem and tried to get it set up on 3/10/2019, Suddenlink told me that product was detected, so I scheduled a service call for 3/16/2019. They called me and cancelled, said they had no one to come out this weekend and for me to reschedule, I have went without internet service for one week now. Called help desk to try to resolve over the phone. They said that on Suddenlink end I have internet, well on my end I do not. They said it had to be wire issue. I had internet service till I switch cable modems. Funny that all of a sudden I have internet, but when I tried to switch cable modems I DO NOT! It is very sad that you do not have enough employees to service your customers. I scheduled another service call for this coming Saturday, because I work during the week. I surely hope that someone can come out and not call off work again. This situation makes me want to switch service providers. Hopefully YOU can solve this problem.

Al
Mar 16, 2019

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