Suddenlink Communications
reviews and complaints

I am so tired of my channels in my line up, (Problem with the signal on this channel, trying again (V53). for the last 3wks. you can't get thru to Suddenlink. What is the problem, finally got thru after waiting 1 hr. on hold. This is the worst service I have experienced in years. What are we paying a bill for if you can't see what your paying for. I am seriously considering Cancelling., SO Tired of this mess I don't know what to do. VERY FRUSTRATING! so many Customers Complaining about the service.

First my bill is set up on auto pay. Yet on this bill is has a late fee.
I pay for 400mb yet I can't get over 25. My upload speeds are higher than download speeds.
I've call cust serv over 7 times only to be on hold for over two hrs. Then told that the system is freezing up and they would call back. Never getting that call!
Far as I'm concerned you can shut my internet off. Your Cust service is horrible and your bilking is right on time. It's not correct but you just keep taking the money and not providing the service I'm paying for

Suddenlink website customer usage was down 9 days then when I coudl see moy usage they had changed my data linit from 250 gig to 150 gig. They also changed my billing date and month. I started service 4-22-19 and now they say my month begins on the15th of the month so they stole a week of internet usage. Their phone numbers hang up on me when dialing gets thru . Half the time it says number disconnected. If I do get some one they say they are Optimum on the east coast and can not help me yet when the phone get answered it says Suddenlink and asks for my 4 digit access number.

I have had Suddenlink cable and internet for about a year now and it has consistently been up for about 2 months at the most. The remaining 10 months have had intermittent service. I work from home and depend on my internet service. I am absolutely fed up with the down internet and no information from anyone I contact at Suddenlink. It is always, and I mean always the same answer: "It's a node and we don't know when it will be fixed". I am paying a monthly bill for a service - a service that I am not receiving. This cannot be legal. I want my internet to be up and running 24/7 because I am paying for that or I want to only pay for the up time which is completely reasonable. Suddenlink knows when it's up/down and the burden to prove it should not be on me. This is absolutely the most incompetent company I've ever dealt with. I'm at the point of considering selling the house I just bought a year ago before I lose my job!

I am subscribing to TV and internet (15MBps) nominal. I understand this is just a nominal average and understand it is not always exactly that figure. Some where even close will be OK. In the daytime, it usually works, with the exception of some TV channels drop out periodically.

At night, especially prime time around 8pm, the internet speed goes down to unusable speeds. I document the time and speed test and see a pattern of every evening. Apparently, there is insufficient bandwitdth to handle the customers in my area at that time.

Attempts to contact customer service are always frustrating, as time to answer is extremely long. I have been through the automated tech support, and know what I am doing, as I am a retired engineer for Motorola products, and am quite knowledgable about technology. Finding someone at Suddenlink who knows anything is an different story.

Not only did the service drop out, but our bill went up over 10.00 a month for poor service.

We have had a tech from Sudden link check the lines to our residence, and he indicated they were in the process of updating service to my area.
I would like an adjustment on my bill, as this has been going on for months.

The problem is, there are not enough real live people in customer service to help even do this.

I don't expect this complaint to be answered, Just wonder is the corporate CEOs etc. know how bad there companies reputation is, and do they even care.

I will wait for a response. In the meantime, Ill be looking for reliable service somewhere else.

I have been dealing with suddenlink for a week and a half now, I was told they would be out Wednesday September 4th to turn on my WiFi, my boyfriend called over 4 times that day to see a time frame they would be out and each person lied and told him they could not check anything, he eventually called back yet again and the person he talked to informed him that he could see our information and told us that our scheduled date to turn on the WiFi was put in for September the 18th. I attempted to call and could not get through so I went to my local suddenlink place and they told me basically there was nothing they could do but bump me up to September the 17th a day earlier to turn on my WiFi then proceeded to call me back and hour later and tell me they were able to move me to the 18th of September and that the date before that was scheduled now for the 22nd of September. I informed him that no that was not right and the original date was the 18th and he told me no I was wrong and that it said the 22nd, then he told me he would call me back in an hour which he never did. I have never been lied to and strung along by a company this bad in my life. I still have not had a solid date as to when my internet will even be set up. Something needs to be done because this is beyond ridiculous.

May of 2019 I cancelled and returned equipment. My billing cycle ending on June 25 therefore they did not disconnect until then. However, I was no longer using there service once I returned the equipment on May 30, 2019. I was told I would have to pay for the full month and would not receive any credit for the un used days which I paid. However, I received a bill for services past the disconnect date. Called them serveral times and was told not to pay that is was a mistake by Suddenlink. Last call was on August 22, 2019 and was told I had a zero balance, however, on August 31st I received a letter that I was sent to collections for an amount I did not owed. That letter is dated on 8/22/2019. This company has no idea what they are doing. Billing me for services when I was not even connected to them I am 91 years old and this is Senior Abuse. I am filing complaints with the FCC and any site I can find. I have reported them to the State Attorney office in Arkansas. The next visit after my phone call today is to my Attorney.

When I initially had my service set up at my home, I had wanted it put in the living room. It is the middle of my home. Best place for service all over. The technician told me that I could not have my wifi service set up in the living room because there wasn't a hook up and forced me to get it installed in my back bedroom. It being in the back room, away from all of our electronics has caused the wifi to work very poor on our devices, but the topper was when I got a desktop (I'm am a masters student) and set it up in office on the other side of the house. It does not even reach. So I called to find out why I couldn't have it set up in the living room. Come to find out the technician told me that it was impossible. But really all I had to do was call my landlord and get his permission. If I had known I could have called right then and had them hook it up where I wanted it to be done. But instead he did not do his job did not tell me what I had to do for him to be able to do his job and set it up where I wanted it and I got stuck with it being put in a part of my house where does not even work. Once I was informed of this I called my landlord and got permission. I had him go up to the office. And I set up an appointment. I was told that due to the fact that I am not the only one that has had this issue that Suddenlink would cover the fee of having a representative come out here and move the modem for me. Because this was not my fault and because this was on the technician who failed to do his job to begin with and tell me what I had to do so that he could do his job. He took the easy way out and now I'm being told that Suddenlink will not cover that fee a $50 and that I will have to pay it to get my modem moved where it should have been put to begin with. IM NOT HAPPY. I understand why you charge $50 for a house visit. But this is not my fault! I will end my service before I pay $50 to have to Wi-Fi modem move to where it should have been put to begin with

I'm being charged for services not being recd. It all started back in April 2019 with internet disconnect issues and here we are 8/29/2019 with poor speeds. I'm paying for a 400mb connection but only getting on a good day 182mb. Sudden link refuses to take responsibility for the line issue.

I've had five suddenlink techs at my home and every one of them cant find a problem with my home connection (I've replaced every thing in my home from wiring down to my modem. Two of the techs submitted line tickets but they mysteriously vanish like they never happened. Very frustrated and unfortunately they are the best option in my area. There idea of making it right was to issue me a $19 credit! What a insult for 4mts of not getting the services I'm paying timely every month.

I have been trying to talk to someone from Suddenlink for MONTHS! Every time I try to call, i get stuck on hold and no one ever answers. My husband sat on hold for over an hour today (8/22/2019) and just hung up when it became clear no one was going to care enough to answer. I am currently on hold now and have been for almost 20 minutes so far.

I am done. The service sucks. I few months back I was having trouble logging into my account, for some reason it was telling me that my account didn't exist. I once again tried to get in contact with someone at Suddenlink to resolve this issue, but to no avail. So I just let it go. Now the only time I am able to pay my bill is after it gets disconnected and it sends me to a site that apparently knows that my account is still active. But for some reason Suddenlink's website still doesn't think so.

So, I will be canceling my Suddenlink services. I am sick and tired of not being able to pay my bill or being able to talk to some kind of technical support. Suddenlink is the WORST internet service provider and I will make sure that I never recommend it again.

Suddenlink is one of the most poorly run businesses I have ever encountered in my 60 years of life. You need to move to India where all of your employees are located. I am livid. I've been lied to by several of your overseas employees. If i wanted to deal with someone in another country to fix my cable and internet problems, I would get cable from that country. What a scam. Seems to me that you tell these people to lie. What kind of company are you. I will be letting everyone know what I've gone through and will be filling a complaint here in the United States of America. That's where I live and this is where I pay my bill. I've been lied to by at least 4 or your employees and you can't even call someone in the US. You have to go to the office and talk with those obnoxious employees. It's not right and it's disgusting. I'm so mad but Suddenlink does not give a [censored]

I left direct TV to go elsewhere now I'm right back I don't understan. My bill from Att it's only supposed to bey phones looks like it's internet and cable I was cut off phone service no explanation or cut off notice can't talk to a real 0erson unless I go to office I hate this it's a fire stick for me I left direct TV because they charged me 600$ and can't tell me why think I'll just read Stephen king

I have only had TV and internet service provided by suddenlink for 2.5 weeks and not only have I received horrible customer service. I'm now currently paying for TV and internet but it doesn't work and there is no one at suddenlink that is willing to help fix this in a timely manner. I work from home and this is causing a lot of problems. I have never experienced worse service from a technical perspective in addition to the rude customer support technicians and sale agents. Suddenlink should have sent someone out today to address this issue but they said they will not be able to do this and would not credit me back today on my bill and I would still owe the full amount.

my bill was paid by my bank 'CITY NATIONAL BANK' on 8/20 for $251.22, my sewrvice has not bee restored yet, your company keep saying that the payment was not received yet, a copy of the bank statement has been sent to:[protected]@suddenlinkk.com, still your firm wants me to pay again, the bank want me to sign a formal complaint for 'fraud'.
I DID TALK TO SEVERAL PEOPLE IN CHARLESTON SUDDENLINK OFFICE, ALSO SHOWED A COPY OF MY PAYMENT, AND AS I MENTIONED NOTHING HAS BEEN DONE TO RESTORE THE SERVICE, I AM YOUR CUSTOMER FOR THE PAST 10 YEARS, I DID NOT DESERVED THIS TREATMENT, I WILL APPRECIATE YOUR HELP AND COLLABORATION,

CARMINE DALESSIO

I have had service with Suddenlink at my current location since March 2019. I started out with 200 mbps and never received that speed and wasn't told it wasn't unlimited. So, after a couple months and having a tech out I upgraded to 1GB. I have never received this speed either. I have called several times about this and the same tech came out 3 times and said nothing was wrong. Finally, they decided to send a more advanced tech to check the outside line. He was scheduled to come out on 8.12.2019. He never showed and I never received a phone call. I called in and was told they would escalate it because instead of putting me first for the following day, the next schedule date was 8.20.2019. Guess what, no call from dispatch or update on the escalation. I called several times to get an update and kept getting the run around. The tech didn't show up on 8.20.2019 either. I called in and they said the exact same thing from the first time... maybe he got held up on a job, we don't know why he didn't call or update... we can send a ticket to dispatch and the can call you in 24-48 hrs. Guess what, still no call. To top it off, I spoke to a rep a few days ago about the situation and she informed me she could offer me a credit. I waited for it to post to my account before I paid the remaining balance. I log in today and the credit has now disappeared. When I asked about it they say the credit is invalid! Okay, I didn't give myself the credit, she offered it to me! I spoke with customer relations from the corporate number today and they can't do anything either besides put in a ticket. I even informed them that if nothing gets accomplished today I will be finding a different carrier... She tells me I totally understand that mam and I don't blame you.. ha, Don't you feel the customer love there? I guess they don't mind losing one more angry customer. Well I got news Suddenlink, enough of this negative response gets out there and there will no longer be a Suddenlink. I'm done.

I decided to try and bundle our internet and cable services. We thought we could try leaving Direct TV. Ordered 7 ALTICE ONE devices. 7. Guy came out on Friday, but didn't install everything completely. Talked to Suddenlink Friday night - one TV couldnt' get all the channels. Had to reset that box. DVR not working because someone didn't add the code. So, MOST people would send someone out immediately to complete the job, but not suddenlink. Schedule an appointment and then tell me that they have to schedule an appointment in order to escalate it. Whatever that means, and I will tell you, it MEANS NOTHING. Supervisor ASSURED us someone would be at our house on Saturday. Called and spoke to additional supervisor Saturday at 10:45, and that supervisor promised me someone would be there. Called again at 3:00 and 5:00, told the same thing. Then at 8:00 when no one had shown up, we called and got technical support who told us someone would be out between 8 PM and 12:00 AM! Called back sunday, and got another supervisor who told me everyone had lied to me on Saturday because that is not how it works. RIDICULOUS. At least Direct TV sould send someone out to rectify situation within 24 hours of their screw up. This is a bad sign since I have oNLY had suddenlink for 48 hours, and have alredy called them 10 times.

I have been a customer with suddenlink since March. At first everything was okay but all of a sudden my TiVo box stopped working a couple of months ago. I called out a tech and the tech said the TiVo box has some kind of security in it and for some reason the hdmi ports on my tv are blocked. I was told it couldn't be fixed and still have no cable. I called a couple of days ago and the lady barely spoke English and would not listen to what I was trying to tell her. I asked to speak to a supervisor and she said the supervisor was busy but would call me back. That never happened. I pay this company 140 dollars a month for digital cable that I'm not receiving and nobody is willing to help? This is ridiculous and I'm going to take legal action against you thieves if something isn't done about this problem!

I have an on going problem with suddenlink services, the problem started in July 2019 and still has not been fixed and I keep getting my teck supports appointments changed, I had a teck due to fix problem on Friday 9th of August and have made arrangements to be there, then I get a call saying they can't get here Friday but they will be here between 6 and 8 PM Saturday 19th of August, I made arrangements to be here at that time @ 2;30 pm Saturday someone from Suddenlink called me and said they can't make it here today and the next date will be Wednesday the 14th of Aug, they just called me again and want me to wait tomorrow and teck will be out, but they cant say when. This is just plain bull, I have had this problem for well over a month and there needs to be something done about, I have been paying my bills and have never even been late, why do I have to pay and get [censored]ty service? Please help

We cancelled Suddenlink services (phone, internet, cable tv) due to unstable services, and poor customer service.

On the second day after we cancelled, we called sl for a refund. They said they are showing that we have their equipment and we need to return it prior to a refund.

I returned their equipment the next day. After it finally processed in their system 2 days later, sl now says they won't refund our payment because it's within the billing cycle and their tech hasn't shut the services off.

Pretty neat trick. They tell to return their equipment so that you can't use the service, then they won't schedule to shut it off until after the billing cycle so they can say you still have service.

Still fighting with them. I have spoke with 5 agents, chatted with 3, and spoke with their local office (2 agents) and still no progress.
I spend and average of 15-40 min on the phone with the agents, except for when I spoke with Nick, he hung up on me.

They also will not give you the number to the complaint dept. or let you speak to someone higher up.
They did give me a number to reach "Customer Care", but it was a number already listed on their website for "Transferring or Moving" services.

Do not trust sl, and do not do business with them. They are a sham and a scam.

On the phone for an hour trying to get fraudulent charges and address change corrected. Worse customer service of any big company I've dealt with. They transfer you back and forth, I guess hoping you will give up. Talked to 6 different people and still nothing resolved. Suddenlink cares nothing about its customers. The mighty dollar which they charge plenty, is all they are after and screw you if you have a problem. Only cable company in Tyler Texas so f you if you want to cancel... Ridiculous how they get away with this. Smh in Tyler