Suddenlink Communications — billing
WORST COMPANY EVER. I am convinced they are purposefully messing up their billing to scam people and charge them extra money.
I had my internet installed a couple months ago. I asked the tech, "do I pay you now?" He said "no. We just install."
I tried to contact suddenlink numerous times asking for a bill or at least an amount/due date. They literally said, "I don't know." I also couldn't understand the guy. He didn't speak English very well.
Finally, to avoid a late fee. I just sent money without a bill. Lucky I did, because they finally sent a bill post marked AFTER it was due.
Next month...no bill. Again. I contact them numerous times. They tell me MULTIPLE due dates. I download the app because they have been charging me for paper billing, but not sending the bills. The app has multiple due dates listed on the same bill. Beside it, it says, "due in 21 days." I get an agent on chat-, "it's definitely due on October 15th." I tell her that is the fourth due date I have been given. I have 4 different dates to pay my bill. She assured me that hers is correct.
Wake up this morning (I talked to the agent yesterday). And my bill has doubled. It is now labeled "past due." They are threatening to shut off service if I don't pay. How do you go from "due in 21 days" to your bill doubling and being past due? Oh- and this new bill has more new due dates. Awesome.
How is it legal for them to do this?
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