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Sucuri Security
reviews and complaints

sucuri.net
sucuri.net

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3.3 21 Reviews

How responsive is Sucuri Security's customer service?

12 Resolved
9 Unresolved
Total complaints: 21
Resolved complaints: 12 (57%)
Unresolved complaints: 9 (43%)
Somewhere halfway 🌗
Sucuri Security definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Sucuri Security needed to resolve them.
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Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Resolved “Stay away” Resolved “too slow, needs a lot of improvements” Resolved “I will never do business with them again” Resolved “unusable” Resolved “it may crash your websites, be careful” Resolved “Looks like a total scam” Resolved “Ineffective” Resolved “Used to be great” Resolved “what a headache!” Resolved “what a terrible company!”

Sucuri Security reviews and complaints 21

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2:47 am EST

Sucuri Security too slow

Been using them for almost one year and didn't expect I would complain. I had nothing bad to say about their service till I needed their help. Their customer care team could work way better, they are very slow, one response takes them too long, I had to wait for over one week before they finally answered. At first, I sent them a message via their email that was shown on their website and like a normal person I needed their help as fast as possible, even though my issue wasn't that urgent, but does it actually matter? So I got no reply. Then I tried to chat to them on the website, someone has answered (thank god I thought), but they just shut the chat window on me thinking that my issue was resolved. But it wasn't!
What kind of service is that? What if my issue was urgent?
So Sucuri Security, you have to know it: I don't know why you have so many users, but if you don't want to lose them, improve your customer service and treat your customers with respect. Thanks.
As for me... I'm not sure I'm gonna continue using them.

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Phone number

+1 (888) 873-0817

Website

sucuri.net
Sucuri Security website
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