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poor customer service
I ordered a foot long BLT with extra bacon, like I have many, many times in the past. When the order was rung up, I was charged $7.40 for the sub. When I asked why this amount I would told that was the charge for what I ordered. I explained that I wanted extra bacon for $1.00 as the sign clearly said, not double bacon for $2.40 as the sign also clearly said. The taller blond haired girl that identified herself as the manager said that it was a matter of my choice of words and the next time I should clarify that I wanted 4 extra pieces. She then proceeded to remove the 4 pieces of bacon from my already packaged sub and re rang my order. My complaint is about her attitude towards a middle aged customer. She was most condescending and arrogant.
The complaint has been investigated and resolved to the customer’s satisfaction.
owner
Do not ever work at subway on main st ware he does not pay his workers! Only by subs. And he will work you to death (Meaning every day12-15 hrs) and when you ask for payment he laugh at you.
The complaint has been investigated and resolved to the customer’s satisfaction.
e.e.o.c. and take your time card with you and pay record.
rude staff, overcharging
I was greeted by a young Asian woman who barely spoke English. I guarantee her only "knowlege" would be Subway terminology, and even then, it was difficult to understand her and she could not seem to understand the words "Cold cut on Honey oat" or "Veggie patty on Italian herbs and cheese". We repeated our order several times.
The 2nd CSR was an older lady. She rolled her eyes at us twice and was very rude when I asked her to take the lettuce of my sandwich because I had not requested it.
When it was time to pay, I asked that $11 be put on my credit card and the balance of $1.72 I would pay in cash. I have been able to make a transaction like this in many stores in Canada. I understand that different machines do different things, but was this a technical issue or a worker that was too rude and lazy to accomodate the customer?
At the end of the transaction, I asked for a pop cup, as I had purchased a meal. I was told that the pop machine was out of order and I would have to get a bottle drink. Pop machine not working = forced to consume 30 cent more expensive bottle. And that's all fine. Except, (and this is where it's really the principle and not the $) why should I have to pay the extra money for something I am being forced into? My options should have either been to not get a drink at all or to be given the bottle at no extra charge. I had paid for everything before I was aware of the machine being out of order.
It is the restaurant's problem if they are having issues with their equipment. It is not up to me as the customer to have to financially compensate for their messed up fountain drink machine.
Everyone makes good points about his trolling habits. I guess I just have this feeling that if he acts like that to a bunch of strangers over the internet, he must not be a very nice person in real life. You've got to wonder what he could be capable of.
I think he got banned again. My inbox said there were 13 new posts, but I can only find 2.
Jason, quite seriously, you have no right to talk about anyone's intelligence. What are your grades like? Did you get 90s in English throughout high school and university? Oh wait, I forgot. You are an admitted high school drop out.
I will be starting a Graduate program in Public Health in about a year's time. I'm quite positive that I'm not a child, especially when I am university educated. I rarely make a spelling mistake. Although, if I do, I can admit to it.
You need to find something better to do with your time. Get a life, an education and a job. Maybe try volunteering? Although, no one will want to hire you. You're an ignorant, dysfunctional half-wit.
The reason Trevor spelled allowance with an "e" and no "a" is because he was making fun of you. You spelled it like that once when you had your "Jason Tillo" account. I remember it, but there's no hard evidence as that account and all posts were deleted. Either way, you need some serious help.
I will find out your I.P. address and report you to the police. You are dirt and you are going down.
You're completely right Trevor.
But I just can't help putting sociopaths in their place. lol
I got you banned Jason along with many other people who also complained about you.
And it will keep happening.
Fine, I'm racist. I couldn't care less. I've worked hard and I'm entitled to standards that are not sub-par.
By the way, you annoying little troll, I'm a woman. Not a man. A lady. So quit calling me a "he". I guess I can start refering to you as a tranny? You seem to think you're entitled to making up things about people. Freedom of speech says I can too.
Reporting you again...right now!
GTA is Greater Toronto Area. It encompasses some bouroughs and cities as well as Toronto.
The strict on candy thing isn't about allergies though, it's about religious beliefs. It gets annoying after awhile to not be able to bring treats for your students because 15 kids can't eat anything.
It is pretty rude not to stand for your national anthem. We don't pledge allegiance anymore though. I guess that went away when we stopped singing "God Save the Queen".
That Walmart scenario is so reminiscent of many incidents I have witnessed.
I just looked up the state of California's demographics. Here's the stats from the last census (2006).
59.8% White American
12.3% Asian American
6.2% Black or African American
0.7% American Indian
3.3% mixed, and 17.3% of some other race.
Seems California has the largest population of White Americans as well.
Trevor, thank you so much for understanding what I mean.
If I said she should stay in her own country, I have to apologize that I came across that way. I guess I meant that no one ( not white, not brown, not black) should think of moving to Canada if they can't pull their own weight and try and meet the minium standards to fit it. Maybe our government should grow a pair and stop being so lax about immigration. But, I guess that's another issue.
I totally get what you mean in your post. I've had so many experiences that are very similar. It is so frustrating to try and make a purchase and people suddenly have no regard for a line or any respect for other people. I would never jump a line and I always make sure the offender knows when they've done it to me. Reverse racism is alive and well in Toronto.
Why are any of these immigrants above the law? What makes it okay for them to evade taxes and steal and pirate?
My cousin is an elementary school teacher in the GTA. She says that she has to be careful about any candy she buys for the classroom - no gelatin allowed for muslims. There are also no school photos for some muslims. She also said that out of 30 or so kids in her class, 5 stand for the national anthem. Why is this happening?!?!?!?
The worst thing I've ever heard is that a few years back in an area of Toronto, all the signs in a commercial area were in Mandarin. There was an emergency where an ambulance was needed by a man who had a heart attack. The paramedics couldn't find the address because nothing was written in English and the man died. Is that okay? Not at all!
My family is pretty much all WASP. I'm a 4th generation Canadian with ancestry being mostly British and German. My paternal grandmother was part Native. She descended from Tecumseh's tribe in Ohio.
And I'm quite positive that it's no one's business what my credit is like. I knew that I had $11 left on it (had made a few purchases that day), I hadn't gotten around to paying it yet.
NonnieMouse, you live in a completely different society than I do and you don't see what I see. In Canada, there is a "cultural mosaic". In the States, it's a "cultural melting pot". Do you understand the difference?
People get hurt by diversity. Qualified candidates get passed over, and unqualified persons get positions beyond their capabilities. Educations are denied. Excellent businesses never get funded, meaning jobs don't get created. Shaky businesses get government guaranteed loans, and they default. Careers and businesses get ruined. The taxpayers pick up the tab.
Most immigrants from Asia, live off welfare, work under the table and have houses and cottages and cars and DON'T PAY THEIR TAXES. I work hard, pay my bills, go to school and all for what? So some brown family can afford a pool?
I'm entitled to my opinion and you are entitled to yours. But, until you have experienced a cultural mosaic, you understand how I feel. I get why you feel the way you do. You live in Georgia and I've just looked up the demographics. The state's percentage of white people is 65.6 %, the percentage of black people is 30% and percentage of asians is 2.8%. These are based on 2007 figures.
http://quickfacts.census.gov/qfd/states/13000.html
Toronto's demographic - 2.1 million people (2006 stats) are a "visible minority". Meaning asian, black, latin american and filipino.
Me being racist has very little to do with it. The stats speak for themselves. It's the culture of these immigrants; they live for free hand-outs. I know that tons of white people are on welfare, but they aren't trying to evade their taxes or make our government give money to relief efforts in a country they don't even live in anymore.
Racism only seems wrong because everyone says it is, but sometimes, it really isn't. It's a feeling of being taken over by aliens and I detest it. Freedom of speech is something I'm also entitled to.
It's damn annoying to go into a store in my country where the official languages are English and French and receive "service" from someone who doesn't speak either language. In that respect, yes, maybe I am racist. Unfortunately, I live in a country that is considered a "cultural mosaic". Many immigrants take the minimum wage jobs and customer service takes a downturn.
No one asked her to immigrate to Canada. I wouldn't dream of going to an Asian country and expecting service in English. If she wants to live here, she should be able to fit in properly. If not, she never should have moved here and can go back to speaking whatever language she chooses in her own country.
"Knowlege" was spelled that way as a joke. To make fun of the lack of English skills.
I love how you mention that my parents didn't give me enough allowance (with an "a", my friend).
I'm in my 20s and my parents live seven hours away. I'm a health inspector; money is never an issue.
To clarify, maybe you didn't understand, no fountain pop was available - the machine was out of order. I paid my bill before I was aware of that fact. I was told I had to go with a bottle. There was no refund offered. It's not the paying 30 cents that bothers me. It could have been a penny extra or 100 dollars extra and it still would be the principle. I have never heard of charging the customer for a more expensive product when the generic one is not available.
To be honest, maybe it's a Canadian consumer thing, but I've been in similar situations before in pharmacies, retail stores and restaurants and I've never been over-charged if the desired product was not available. I was either given a rain-check, a coupon, or a discount on the spot for a similar product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Date of incident: 11th of May 2016
Incredibly rude staff.
They did not apologize for the behaviour.
They refused to provide their names so that I can complain.
I'm sick to death of political correctness. You know what, Indians smell, because they don't wear deodorant and take daily showers. Is that a horrifically racist thing to say, when it is the truth?
Wouldn't it be better to keep saying it over and over, making it commonplace, so that eventually they understand, that when in civilized countries like the US or Canada, if you really want to fit into the "melting pot", you should pay more attention to the norms of society?
Polical Correctness and finger pointing at perceived "racists" are just another form of censorship.
Nice :)
I am on your side about the complaint. However I have read all the replies on this board. Generally if you do contact the police like Trevor said they cannot do anything about it. Infact you may get into trouble or they may laugh at you for making a complaint.
We had people who claimed to abuse their children, who have claimed to stealing from restaurants. I would hope in my state that the police would dedicate more time into finding internet pedophiles and people who admit to abusing their children online rather than rude teenagers. Teenagers will try to annoy you. They can be disrespectful. Trolling is on a rampage(sp) on the internet, if the police went after every troll real life crimes would increase.
Jason, Trevor was referring to Zachary as the child not the OP. You know that, Phitt29 knows this, everyone knows so stop playing dumb.
You can keep on getting banned and have an account Jason Tillo account number 1, 000, 000 but one day you will realise what a fool you are making of yourself. You obviously are not as dumb as people think. Try to be polite to those you disagree with. You do not have to agree with them, but be more polite.
If you can report internet trolling to the police juvenile hall would be full and the jails would be full. As much of a brat Jason is unfortunately the best thing to do is ignore him. The police cannot do anything since you too replied to him. The thing with Jason is he strives for attention. If people don't reply to him he will stop posting negative comments. He brings out the worst in everyone. I played with him at first on account number one, however I have ignored him, or rather tried to.
"I will find out your I.P. address and report you to the police. You are dirt and you are going down."
Good luck with that, they have more important things to do than worrying about an internet troll. If I found out my police officers were trying to track down trolls when there are credit card scammers and online preditors then I would complain. This site needs an ignore feature.
Jason before you go around belittling a child for his spelling and grammar I suggest you go and get a dictionary. Perhaps you can buy one with the "allowence" your parents gave you.
Sorry phiit29, I would save my breath, just look at his account username. He has already been banned twice and this is his third account. We had another "Jason Tillo" (meaning another completely different person" who actually went up to account number 12 before giving up. Most of us are ignoring him.
I can sympathize and I don't care who says I am a racist, it's a free country and as long as I don't blatantly discriminate against someone, i can dislike whatever ethnic group I like.
I personally stopped going to Subways a few years ago when every location suddenly seemed to have a greasy indian installed behind the counter. Gross do not touch my food please. Hair should be washed daily and gloves should be worn when handling and preparing my sandwich items.
I turn around and walk right out of any food place where I see them working. Its not like there isn't a million places to choose from.
I don't think you are racist as other's have suggested Phitt. NonnieMouse posted she hates Canadians both male and female because they are self centered, not that is Racist. You are not. The only problem I have is with your comment that she should stay in her own country. I agree with you however that she should learn the basic English Language.
It is quite frustrating when someone does not speak your language.
Where I live, Markham we have the same problem. I live just close to GTA.
I have two simular experiences.
First there is an Asian Store. T&T supermarkets(I am sure you have seen them around) They have a buffet, where yon can select two items, three items or four items. Apparently the person working behind the counter has limited English. I ordered a four item combo. She only put two items in the combo and had the nerve to tell me that I asked for two items when I told her nicely I asked for four.
A second time they gave me two different meals when I asked for one. This was an annoyance I could have chosen to pay for one and left the other to rot, however I choose to take both meals home and heat the second and eat it later. It saves having to cook for the next meal so some good came out of it. However if you want to live in a country unless you are elderly you should at least make an attempt to learn how to speak their language. There is a joke going around where I live. You know how in school children are required to learn English, an French. Well there is a joke that Canada will have a third official language and children in school will require to learn Chinese as well.
All this happened in the same store.
Then there is a second Asian store. All their pages and signs are in Asian. Most of their customers are Asian however they get people from other backgrounds as well. They clearly do not want non Asian customers because if you are in line next and an Asian person is behind you they will serve the Asian person first and their other customers later. Not only do they serve them first they start up a conversation and completely ignore everyone else waiting until the converstation is over.
Then there was the incident where they refused to accept my loose change which by law they have to accept. They can be charged if they don't. Anyways that store has lots of illegal prastices and no one not even the security by the mall does anything about it. They steal shopping carts, strip them and put their logo on them. They have people selling pirated movies outside the store. No one reports it and mall security ignores it.
It is not the restaurant's fault if the equipment stops working. These things happen and they have to call for repairs. In cases like this however it would be nice if they told you up front of charged you the same price for the cup that you had to fill out, because it is not your fault, however it is not the restaurant's fault however.
poor customers
I would first like to take this opportunity to thank all of those people who do care about the person behind the counter. Also, those of you who are using this site for it's intended purpose. However, seeing as how I still have a complaint, I'm going ahead with it.
I would like to complain about bad customers. I work at a Subway that operates in a mall food court, and have been working there for nearly a year now. I've seen some good customers, but more often than not, people are just plain rude. I know that I'm supposed to be serving you, but I'm not a slave, and I am most certainly not lower than you, so don't treat me or any of us as such. We work harder than you can imagine, and we don't need your attitude.
Just because we make a mistake doesn't mean that we're incompetent. We're only human. We aren't the ultra-super-robot-sandwich-machines that people think we are. Our sandwiches will NOT come out looking like the image, and we can't tell if you're saying "light mayo" or "lite mayo." And we don't have any control over the bread, okay? Our managers are supposed to make it when they open the place, so if it's hard or looks burned (which it ISN'T) it's their fault and not ours. We're just trying to do our job.
It is harder than you think to make sandwiches and keep our store clean than you think. Especially on a busy day. If you come in at 7:30 PM, and our area is a mess, it's not because we're slobs. It's because we have such a heavy workload that we can't keep the place clean and work at the same time. And our manager only schedules two or three people a shift, and one person for the night shift on all weekdays but Friday. So it isn't our fault we don't have enough people.
It doesn't matter what side of the bread I put the condiments on. I don't care if you only want veggies on the bottom, with mayo only on the top and ranch on the bottom. THE SANDWICH IS GETTING CLOSED ANYWAY. Stop freaking out over mistakes.
We are working as hard as we can, and most of the time just want to get you through line so we can close on time. Please, please, PLEASE don't ask what our Five Dollar Footlongs are when there's a BRIGHT ORANGE SIGN not two feet from your face.
If we say we can't make a sandwich, we can't make a sandwich. All of the sandwiches MUST be the designated sandwiches. That means NO, you CAN'T have your turkey-salami-tuna with extra shredded cheese. Also, only seven of the Five Dollar Footlongs will be the same everywhere. And the amount differs. Chicago has eleven, we have eight. Live with it.
Thank you for your time. You might start saying stuff about 'the customer is always right, ' but to be honest, the customer deserves the bad service he or she gets 99% of the time. Here's the deal: you get off your high horse and we'll be more civil. It isn't that hard. Just because you earn 35K a year and we work for minimum wage does not mean that you are working harder than us, or are better than us. We just want a little respect.
I have yet to refuse a customer. And we gripe and complain all the time. We also microwave people's baby bottles and give 25 cent waters. It's just...those few people who have a superiority complex who should go do something anatomically impossible.
And we gripe ALL THE TIME when we aren't up front, even if our manager's around. He doesn't care. Just so long as we don't start the rudefest.
He's given us permission to refuse service to overly rude customers. ;D
The complaint has been investigated and resolved to the customer’s satisfaction.
Agree with all of the above! Been working for Subway for a little over 2 years now, can't stand rude customers.
so if you want good service be nice. if your a [censor] your going to get [censor] for servive :) i work i know i do
So yall hate your customers for the most part? Wow! Makes me feel real good about going to subway! I don't think I want to get served food by people that hate me, sorry.
THANK YOU! I work at a subway too and these are some of the things I've wanted to say for years.
H2N2, you took the words right out of my mouth. I have worked in customer service for almost ten years now and although I don't always feel like dealing with people, I still smile and greet them pleasantly. These people that claim CSRs started yelling at them for no reason most likely DID deserve that treatment. Conveniently, they leave out the side of the story that makes them look bad.
Thanks for trying to inform people of how us workers feel!
Thank you for sharing the perspective from behind the glass.
I guarantee if you listen to Jason, you will get fired. He's 17 and the resident psycho here.
Thanks for thanking your nice customers. We deserve some praise just as we praise you kids to the management.
I agree with you people can be rude, I worked in customer service and experienced a few myself. Unfortunately, people don't usually change.
very rude employee
My husband went into a Subway restaurant tonight. We were waited on by a young girl. After she started to fix our sandwich she started to sneeze. She turned away from the bread and then excused herself so she could go to the back. She probably washed her hands and changed her gloves. This is not a complaint about the girl. After she went to the back a man...
Read full review of Subway and 11 commentsbribery
I wanna know anyone out there who is considering suing subway. I have video tape of them taking bribe and many other things the way they do business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Are you sure they weren't tips?
Taking bribes...for a $5 foot long?
disgusting handling of food
I went to the Subway next to the Albertson's on the corner of Blubonnet and Burbank in Baton Rouge. It was about 2 PM Sat. April 25th. First thing when I walked in it was hot. There were 2 people ahead of me. The 2 people making the sandwiches were sweating. One of them had their child behind the counter. I watched her and the other girl made sandwich after sandwich without changing gloves or washing their hands! She took her gloves off to ring up the customers and put the sam gloves back on. How disgusting is that! then I asked if she was goiing to change her gloves and she got an attitude with me. She told me she did not have to change her gloves. I also forgot to mention that at the same time they were making sandwiches they were grabbing handles on the frig and the container where they keep the bread . After she got attitude with me the other girl who had just wiped the sweat from her forehead with her gloved hand stuck her hand in my sandwich. Needless to say I told them to keep the sandwich.
The complaint has been investigated and resolved to the customer’s satisfaction.
You know the subway near me i eat at twice a week, recently i've ben noticing their glove use as well. They wear them to do EVERYTHING. Then prepare your food with them! I think they think the gloves are just so their hands don't get dirty. from opening that bread cabinet to wiping down the counter where they prepare everything etc they still wear the same ole gloves. its uncomfortable to tell someone to change their gloves.
I agree its gross and its turning me off Subway now.. as soon as i start thinking about my foods cleanliness more than the food itself, i start thinking of finding another lunch spot
bait and switch false advertising
I think everyone has heard Subway's advertised $5 Footlong Sub deal either on TV or the radio, or has seen it in print somewhere. A few weeks back, I thought I'd take advantage of this deal and try the Philly Steak and Cheese footlong sub, but before I ordered the lady said it was not on the $5 footlong sub list. I thought, OK, it is a promotion. No...
Read full review of Subway and 19 commentsgot let go
I was hired on in january by "big country subs/subway" as a "manager trainee".
I really enjoyed working for "subway" and was excited at the oppurtunity to be training for the "store manager" position.
However, after only 1 mo. With the compony, I was let go.
This was a result of happenings a week prior to that, when after a manager meeting, I was asked by deniece coulter (The owner of big country subs), "how everything was going?"
I replied by letting her know that it was going well, however I was having trouble with the "one up, one down" theory.
I told deniece and tim coulter (The other owner of big country subs) that i've been use to the first comes first serve theory and that i'm trying to get use to subways way of doing things as far as sevice so I can be more effective.
She asked me if I would be angery if I walked into a resturant and ordered a steak and someone walked in after me and ordered a penutbutter and jelly samwich after I placed my order for a steak and they got thier order first before I got mine. Well ofcourse not I said because a penutbutter & jelly samwich takes less time then a steak... She disagreed with me saying that I would be angery that I didn't get my order first, becouse she would be if it was her.
She then went on to tell me that she was offended at my comment about the first come first serve theory.
I appoligised to her and told her I didn't mean to affend.
She said not to worry about it, that her and tim have thick skins.
Two days after that I got a phone call from tim coulter, he said he needed to speek with me.
I met him up at one of the stores.
Tim sat me down and told me that I was getting a "need for improovment form" filled out on me for questioning "big country sub" policy... And written up for alegly, swering infront of a guest.
He told me he felt that him and deniece were pushing me too hard with teaching me th administration part of the job as well as the operations part of it and felt that if I just focus on one without the other that I may learn quicker.
Tim took me off the adminstration part of it and my hours were cut.
A week later I had gone into the "subway" located at 1128 mockingbird drive in abilene, texas and orderd f sub samwiches using my 'subbucks"... Internal money used only for subway food.
Well, the cashier had trouble ringing up the"subbuck"discount and had asked me for help.
Around that time another guest had come into the store to order and the cashier had asked if she can go help her... I said yes.
While she was helping her, I found out what she did wrong... Told her about it and she said well just do an overring and re-ring it.
I tried to ring the order up using my casher/emplyee num. But because I was clocked out, the num. Would work.
She said, to just use her num. And that she was watching... So I did.
No money was taken... Didn't even cash the order out.
The next day.. Tim coulter came into the store and called me aside to ask me about the day before.
I told him what happen, however he said he had to let me go for using another emplyees # to ring up an order.
Tim wrote me up... My second write up mind you and terminated me.
"big country sub"policy states..."when being disaplaned... The action goes in this order...
1. A need for improovment form is filled out and sign by emplyee.
2. Write up is filled out and sign by emplyee
3. If three wite ups are filed agaist the emplyee, the employee will be terminated.
I had two write ups and only and was terminated.
Upon recieving my last paycheck... I realized that tim and deniece paid me by the hour.
I was hired on as a "manager trainee" at a rate of pay of $455.00/wk if worked a min. Of 35hrs.
I worked 48.
I feel I was treated unfairly by "big country subs" and that I was scewed out of my pay do to the fact I disagreed with deniece coulter at the manager meeting.
I would love to work for subway again... Just not "big country subs"
My hope is that this complaint is followed up and taken seriously. And that tim and deniece coulter are spoken too about this and that if it is found that they terminated me under false pretense that I get an appoligy and compinsated for my loss of pay.
Thank you
Sincerly,
David c. Best
The complaint has been investigated and resolved to the customer’s satisfaction.
hey there, i work for subway in seminole tx and you are correct, also not everyone has a # so we work off each others # they were wrong, seems like they were out to get you from the get go!i have a Q for you!does every manager in training start at that pay? cuz ive been there at subway since oct. and make jack squat! and im the night mgr. makeing 8 an hr. i need more info bout this, please send to me royrazorhead@yahoo.com
unethical gross people
I, a physical therapist, my fiance, an Episcopal Priest, and family were verbally attacked for asking these, um, people, to change their gloves. They first refused. Then, demanded to know why. I stated we're vegetarian and also have one with food allergy to all the tuna spread around. The woman mocked us stating "I'm not no self-righteous person, how do you...
Read full review of Subway and 3 commentsmanager/ owner swearing at workers and employees
My daughter has been working there for about 10 months now and today she came home crying 2/11/09 because the owner was swearing at her and calling her names and accusing her of stealing and selling drugs right in front of customers. Later to find out he said "well in the past we had people do that so we assumed she was too" ok yeah so becasue one employee...
Read full review of Subway and 1 commentmanager coughing all over food
Manager looked like she had come down with a serious cold. Eyes red, watering, face red, coughing into hand and wasn't wearing a glove. Grabbing food containers and moving them around. Stending behind counter with other employees over food. Really turning the store into a disgusting environment. Asked if she thought of going home and replied that she was waiting for an clinic appointment which was scheduled in 40 minutes time. I threw my sandwich out eventhough I paid for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also went to a subway and was very disgusted.The girl had gloves on, but was touching money and ovens and then proceeds to put lettuce on.I walked out and I will never go back! This is how people get sick.
poor service
As a regular (daily) cutomer who spent over $700 per month there, I was told I could not have more lettuce on my sandwich. The owner and workers stated they do not have enough lettuce for other customers so I can only have the "standard" amount. Their attitude stunk and when I complained to the owner of the lake in the hills subway on square barn rd in lake in the hills, illinois, they became nasty and refused to serve me, told me not to come back, stated they were being put out of business by the $5.00 footlong special and did not care about how much I spent monthly. I will never go back and encourage everyone to boycott this ripoff store. They will cheat you out of meat, cheese, veggies, and overcharge you whenever they can. They also charge for hot peppers when other stores include that in the price. Once again, avoid at all cost the subway sandwich shop on square barn road in lake in the hills illinois.
The complaint has been investigated and resolved to the customer’s satisfaction.
Another year I have not spent a dime in this piss poor attitude store. They are NEVER busy and I hopoe they go out of business. It seems they could care less about the customer. The management is a joke and they have now lost $16.000 from me alone. I want everyone to know that the subway on square barn rd in Algonquin and lake in the hills border is the worst subway sandwich shop in america. BOYCOTT them and give your business to the one at Algonquin Rd and Randall Rd next to Jewel. They know how to take care of the customer. Kathy the manager / owner has this attitude...dont like how I run my store...get the fukk out and I did indeed get out with my money. Sales must be WAY DOWN as I never see anyone in there anymore. Bye Bye subway on square barn rd and algonquin rd in algonquin / lake in the hills illinois 60102 or 60156
This is the worst subway I have ever been to! The staff is extremely rude and unfriendly. Especially the lady with the long dark hair. I think her face might crack if she smiled since she has a constant frown on her face. Pretty sure she is the manager but not positive. Don't know why anyone would want her running a business. This is for the Algonquin location on the corner of Route 62 and Square Barn Road. I will never go there again. I'd rather drive the extra 5 minutes to the subway located by Jewel and give them my business. No wonder it is never busy at this location anymore. Why would anyone want to go to this location when they get treated so poorly. We have even had them cater one of our parties but never again I wouldn't want to give them any of our business ever again!
I agree the lake in the hills subway service is terrible, employees are always rude and unhappy. Not our problem you have to work on subway, dont take it out on the customers.
1 year later, I have not spent $8400 in your POOR SERVICE Lake in the Hills or Algonquin Subway store on Square barn rd. I ask everyone to BOYCOTT this terrible customer service store. The owners attitude is if you do not like how I run my business, get out.
How interesting Mr. Pissed off customer that since your letter maybe you would like people to know that you've been back to this store spending your money. How come? Did you wear your welcome out of other places that wouldn't put up with your bullying? Do you know that customers in the store that know you told the employees that you've been asked to leave several restuarants in the area and not return? We never told you to leave and never return, were never nasty to you, never refused to serve you and never said the $5.00 footlong was putting us out of business. On the contrary our sales are soaring because of it. We don't cheat people and that is slander Mr.Pissed off customer but than again your attitude with your signature says it all everywhere you go. If you can' bully the employees who have no say into giving you what you want than wah wah wah. Try and treat people right and maybe you'll win. Also, we are not located in Lake in the hills.
Signed, Tired of bullies
How interesting, I just had a run in with Kathy, the owner, last week. What an errogant, nasty woman. She told me I'd be arrested if I came to the store again, and get this, I wasn't even the one involved in the first place, it was a different family member. I found out a couple of days later that she is considered the neighborhood business ### by the people that live near there. Apparently, she has run ins on a regular basis, mostly over her stubborness to be flexible in dealing with her customers. As soon as they complain, she tells them off and tells them to not come back. I have a call in for Paula Gomez head of Cust Ser. at Subway coroprate.
overcharged
Subway sandwiches overcharges for their value meals. The nationally advertised price for a value meal is $5.00. When I purchased two value meals I was charged $11.18, or $5.59 per meal. They tried to explain the reason for the different charge but it made no sense at all. I contacted subway by email and the store owner called to try and explain the reason. She only could say that the registers were programmed to charge that amount and really couldn't answer my question. They are ripping people off on each purchase of a meal.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lol @ tax...duh...people forget that we pay taxes on everything in this country...even [censor]...yes, i said it...you take a dump and you have to pay taxes on the sewer service.
exactly...its called tax people!
I have been overcharged at Subway. Two different Subways that I am aware of. The one they did a refund, and the other they have tried to explain it was because I was eating in. I went back another time and was overcharged for take out. I get tired of asking for a refund, so guess I just need to go somewhere else to eat.
verbal assault
Today I had to view a very tense moment at subway while two women were ordering sandwiches. It appeared that the handler behind the counter was irritated about something and as the women ordering verbalized their wishes they were met with hostility. These women weren't asking for anything our of the ordinary. Not only was the handler of the food extreamely...
Read full review of Subway and 2 commentshygeine & service
Store an absolute disgrace, old salads in all trays and down sides of counter. Different salads mixed in containers eg, carrot in lettuce bowls. The store was completely empty of customers and so should have been clean. Young staff members, sarcastic and rude and one girl was wrapped in boxing tape so that her arms could not be lifted above her sides.
A real disgrace and often in this state!
why would she be wrapped in boxing tape? wtf liar.
I want my "feast" on a wrap!
I went to subway for lunch today, ready to eat a "feast" but instead of having it on a 6 inch sub I wanted mine on a wrap... The woman taking my order refused to make me a "feast" on a wrap... Her argument there is too much meat,... Too much meat... I was furious and told her that a few days ago I ate at this particular store and had a "feast" on a wrap...
Read full review of Subway and 3 commentsfraud and scam
On friday october 4th 2008 my family and I went to subway. There I won the $5 gift card. Then they had this code where you log on fill out information to win a prize so I filled out that information. There was a math question. The answer was 80 and I got it right all my myself without help so you sent a email saying I won the prize because I answered the question right. I looked in the mail every day for a letter for me. Today I got one. It was addressed to my parents but for me because if you are under 13 it is addressed to a parent for the child. Thanks for sending it
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't buy food from Subway anymore. When I lived in Pittsburgh the subs looked like the pictures in the advertising. I had my daughter pick me up an Italian sub from the Subway in Chicago Heights, IL and was mad as Hell at what I received. It was bread with meat spread thinner than the condiments. This was the last straw. I don't do business with companies that false advertise or cut corners. The local deli and Quizno's will be my choice from this day forward.
today is 14/10/2010. at 9 am i went to subway restauran for a cup of coffee. i left the shop and sit in my car start drinking cofee, but the coffee taste like water then i went back to the shop and asked them how do they make coffee . as i used to work in subway i knew it needs 1 full pack of coffee for one time but the submaker who was indian told me that he pour 1/3 of bag to make this coffee that means they are chitting people and making subway reputation bad. i'm not complaining to get the free coffee but i they realy disapointed me even i asked the lokation number but the submaker refused to show me. the address was subway restaurant, at the young street, the corner of grandview avenue, markham.
I think that you should take that advertisement on TV regarding your Pastrami Sub. It looks nothing like what you envision when you see it. They actually put in very small pieces instead of those large pieces you see in the ads.
This is totally fraudulent because the sandwich looks nothing like this.
People are poor and trying to get the best deals in town. Trying to feed their families on what looks like a very huge sandwich.
This is fradulent.
I think that you should take that add off regarding your Pastrami Sub. It looks nothing like the ad when you order it. They put in very small pieces instead of those Large Pieces you see. This is such false advertisement.
The store was located on Henderson Ave in Sunnyvale Ca 94086.
Quit sucking people in to see a sandwich that looks that good.
My name is Margaret (Peggy) I live at 935 Henderson Avenue. Sunnyvale Ca 94086. You have my email. I am just trying to complain against what I believe is a total scam on your part.
improper charges
Subway claims to have a sub of the month for a lesser price. But, if you try to make it a combo, they price each individual item separately rather than the addition $2.00 combo price that is on the board behind them. This is clearly a rip-off.
bread
Everytime I go to subway there is a problem with the bread (rolls). I go there later in the day around suppertime, and the bread is usually not fresh (but why would it be, because they are not in an enclosed area, plus they "unthaw" them the night before!)-silly me but I thought on the commercials they say the bread is freshly baked daily (or was that somebody elses commercial?). They are usually out of white italian and I don't like brown bread! If you just want bolony and cheese w/veggies, they won't let you because they say the bolony has to be put on with the other two meats in that package.
The cold cut trio comes PREPACKAGED! It's all already mixed together and there is NO WAY a subway employee can tell what is bologna and what is the salami and ham. GET OVER YOURSELF! There are rules set in place and there are reasons why people can't do things, even if you can't understand them or are too stupid to get it through your thick skull.
The bread comes frozen. It has to thaw out overnight so they can proof/bake it in the morning. Bread is made every morning, so of course if you go in the evening, it's not going to be as fresh as it would have been in the morning. Still, it was made in the morning... still should be fresh. Also, Subway doesn't sell just bologna sandwiches, and cannot simply take out the bologna from the Cold Cut trio to give you what you want. What are they supposed to do with the other two meats? Customer suck.
Its the beginning of the year, and poor service already. I went to Subway in Tunapuna-Trinidad, and there was no lettuce to go in the sandwiches. 11:40am, lunchtime and they are ill prepared. I made a complaint to the manager which was useless...why did I waste my time. I'm on the road everyday because of my job, so I eat Subway almost everyday, this is not my first occasion of dissatisfaction. They proceeded to take the full price for the meal, without an offer of replacing the absent item with another or a discount after I suggested. I dont think this is fair to make someone pay for a full item and receive less than what is advertised. Is there anything customers can do about this or do we just have to take it or leave it...after standing in a very long line.
i live in brisbane and notice that most 6inch subs are lucky to hit the 5inch mark and the foot long can be about 10 inches or a little more so rang subway head office in brisbane queensland australia to ask why and they said that a six inch sub doesnt have to be 6inches long and same with the foot long that they are not promises of measurements but only trading words...hows that for an advertising ripoff and cover up...pity i love them so much
About Subway
Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.
In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.
Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.
Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.
Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
Subway Customer Reviews Overview
One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.
Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.
Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.
Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.
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Subway emailsmarketing@subway.com100%Confidence score: 100%Supportyasemin_d@subway.com99%Confidence score: 99%babcock_c@subway.com99%Confidence score: 99%
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Subway headquarters327 Howard, Evanston, South Carolina, IL60202, United States
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was at subway yesterday cot.17 th, in exeter ontario. wanted the cold cut subs for 5.00 she said they didnt have that there i have seen adds on tv and on london radio station so whats up with this. also fly was on sub and said we werent taking that she finally made another one .thats 2 subs had to pay full price ripoff.
Hi i got a coupons of free 6 inch sandwich and it's expire date will be on January 16, 2011. Yesterday Jan 14, 2011 I went to the Subway Store and I was asking for the free sandwich and he was replied with the rude answer and said we were not taking this kind of coupons any more and asked did you have a receipt for that? I said well I got this coupons as a gift and it's doesn't say anything in the coupons like you have to show your receipt when you are going to buy a free sandwich with this coupons well i was really very a disappointed with that kind of customer service and also that guy told me it's a message from Subway head quarter you have to ask the receipt when any person has this kind of receipt well i don't know the truth but i wanna just know is this a true? because if it is true so why the subway introduce this kind of coupons in the market to make the people fool i hope I will be contacted from the subway head quarter with an acknowledge answer. Thank you
Jasmin Parikh
[protected]
Etobicoke, ON
M9V 1R9
I just left Subway #3219 in San Clemente, CA (Aug 31, 2010 - 3:30pm)
I ask for a Turkey Avacado Sand plus I'd like to add some ham on it as well. THEY SAID NO, I then said I want to pay extra to add some ham & they still said NO. I then talked to the "shift leader" & they still said NO. next I asked is there any way I can order Turkey & Ham on the same sandwich? THEY STILL SAID NO, so I told them I want the number to their corporite office as I want to make a complaint.
WHO DO THEY THINK THEY ARE? people like this should be fired & the store closed if they can not meet simple customer requests.
I'll say I'm neutral because I work at a Subway and when you get any other sub and say you want to add bacon, it's clear that you want those 4 pieces. But if you get a bacon sub, it's hard to know, and most people say "extra meat" to mean "double meat". 99% of the time when someone has told me they wanted "extra bacon" on their BLT, they've meant double. But, at the same time, I almost always ask if they mean "extra as in double the meat, or just four pieces extra". Did you see her putting the bacon on the sub in the beginning? I would have stopped her and said "I meant just four pieces extra I don't need the double amount". Before she had already closed it, wrapped it, and was ringing you up. After a very long day working and having more work to do in the back, it's stressful when customers aren't clear about what they want and then complain when you ring them up.