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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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A
12:09 pm EDT

Subway preparation of sub

I ordered a foot long chicken bacon ranch from a subway employee that did not have on a hat/hair net and had half of a smoked cigarette hanging out of her shirt pocket. The sub was falling apart as she made it but she still continued to push all of my sides into the sandwich. I addressed the issue and her response was that she was new. I understand being new, but serving a sub that you can't even pick up is unacceptable. When I got home and unwrapped the sub to eat, I had to use utensils to eat it.

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4:07 pm EDT

Subway turned away with service dog

I went in to the Piazza Carmel Subway, off of Valley Centre Dr. in Carmel Valley with my service dog. Morad saw me, smiled, and said I need to leave. I told him that my dog is a service dog, and that she doesn't need a vest, but I have her ID card in my wallet (by the ADA, it is unlawful/illegal to send away a customer from public spaces if they have a service dog, even without obvious identification). He continued to say "I'm sorry, I'm sorry, please leave. Other people will bring their dogs." Because I had her vest in the car, I walked all the way back to my car, put her vest on, and came back. I don't want him fired, I want him to be educated on service dogs. I have a brain tumor, so I can obviously walk, talk and look normal. But if this happened to someone in a wheelchair or someone with PTSD, they would be in such a worse spot, especially if they don't have a vest on them.

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8:14 pm EDT

Subway service

I went into a Subway today located on 10th st in Greenville NC. As I entered I was never greeted. I asked the young female what was the sandwich of the day she stated ham, since I do not eat ham I asked her what was the meat based in the cold cut I dont think she was sure I asked if there was any pork in it she then began to get irritated and since she was not sure I asked for the 6 inch tuna on wheat, I do not eat pork or red meat so when she put the tuna on the bread I asked what was the brown meat on the tuna and she said it was steak, I asked her to remove it and she used her fingers to do so. She then walked away from the counter and never returned. The other female that was assisting her then began to ask what did I want on my sandwich in a manner which sounded as if she had an attitude. I asked her for the name of the manager and she refused to give it to me. I asked for her for both their names and she refused to give it to me. The other female stated to give me the information she did not care who I called the one who finished my order told me if I was not buying anything that I needed to leave the store, I had already paid almost $9.00 and I was on my lunch break and my husband and I were there to have lunch. She stated again that I needed to leave or she was going to call someone to remove me again this was after I had already made my purchase. Not sure why since I was not causing a problem I simply wanted the name of the manager so I could speak with him regarding my service I received in his establishment and of course I never received his or her name and I was told he/she would be in on Monday I could come back at that time. I asked to have my money refunded and it took her quite some time to refund my money at this time she began to use her phone and when she refunded my money it was not for the correct amount. She at that time stated it does not matter who I tell or talk to they are not going to believe my complaint. I was mortified at such behavior. I am waiting for the manager to give me a call back to have this issue resolved.

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9:47 am EDT

Subway customer service

This is the second time I have went to this subway only for cookies and this woman very rude customer. This was my second time dealing with her and the first time I ever had her take my order she was quite rough. Not speaking not doing any eye contact. I asked her to warm my cookies which is my preference, and she did so but they weren't to my liking I asked her to reheat them she had an attitude about it she pretty much have them back to me in a disrespectful way. And I had to ask for napkins she basically threw it in my hand. And I let it slide the first time but she did the same thing today at 10:00am right when they opened! I said you know what enough is enough as I'm walking away she said to herself she's always in here in my head I said I like the oatmeal cookies why can't I come enjoy ? I really didn't like this service and first opening she has an attitude? Her host order number is [protected] west end mall Atlanta GA 30312

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5:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Subway poor customer service

I am writing to share my experience at your Subway (Home Depot, 2700 Sweden Way, Richmond, B.C., V6V 2W8, Canada) and I would appreciate an explanation from Subway about the behaviour of your manager at the above-mentioned Subway.

At 10:30 on Thursday 30th August 2018, four of my colleagues and I went to the above-mentioned Subway to buy sandwiches and wraps. Four of us and a couple other patrons queued up to put in our orders. Only one staff was working in the front serving all the patrons one at a time while two were inside the non-serving area. We had only twenty-five minutes to put in our order and eat and would have appreciated more efficient service so I went to the open door of the non-serving area to request some service because there was a line up and it was obvious that the one staff out there was already trying her best to serve people. One member quickly dressed herself in an apron to come out and help with serving while the other one remained on the telephone.

The staff who was on the telephone for ten minutes inside then came out and started cleaning behind the counter while still on the telephone. I was not happy with her service and attitude when there are customers awaiting service so I took a photograph of her in the hope of enquiring about Subway's staff-training in multi-tasking. After she hung up at about 10:44, she came over to our side of the counter and started yelling at me in a loud voice. She identified herself as the manager and told me that I had no right to come into her store and took photographs of her without her permission. I agreed that I was wrong and apologized. She then demanded that I delete the photographs from my telephone and I did that in front of her. She then asked that I gave her my telephone for her to check the photographs. I obliged because she was irate and I was determined to de-escalate the situation by following her demands. I was quite taken aback by her irrational behaviour and just let her continue with her rant without responding. In fact, she was so loud that when one of my colleagues went outside to the parking lot to make a telephone call, he could still hear her yelling at me inside.

She returned my telephone a few minutes later after going through my photographs and pressing a few buttons. I thanked her for giving it back to me and she continued to yell at me. I later on found out that my telephone has not been functioning well after that.

When we finished our meal, I cleaned the table and put the garbage in the can marked "trash". I also returned the basket to the counter and said "thank you" in my usual low-key tone, a habit which I developed since my childhood. The manager (her name tag says "Simrat" or something similar) then came over and started in her loud voice again asking me why I took her photograph. I answered, "I don't know". She then went on to say, "You don't know why you took my photograph ? You are so strange (or weird) and stupid. Yes, very stupid." To that I only responded, "Yes, perhaps." And she went on to repeat, "Yes, you are so stupid." I went back to work after that. I work at that Home Depot, by the way.

Apparently later on, she reported this incident to one of the managers of Home Depot.

I acknowledge the fact that I was wrong in taking a photograph of Manager Simrat without her permission and I apologized for that. However,

1. her going through the photographs and other information on my cell phone is an intrusion of my privacy.

2. causing my cell phone to malfunction after handling it is damaging other's property.

3. repeatedly calling me "weird and stupid" is defamation of character.

4. reporting this incident to my supervisor and my employer is yet another example of intrusion of my privacy because I came to patronize "her store" during my break and that has nothing to do with my supervisor or my employer.

I am writing now to see

1. why there was only one person serving a line of five customers queuing up waiting to put in their order while the other two were not helping until asked.

2. if that was a legitimate business telephone call, would Manager Simrat be as irate when asked to come out to serve customers,

3. whether Subway's staff training manual include a section on conflict resolution or are staff allowed to yell at paying customers non-stop for five minutes,

4. whether Subway's "customer service" include insulting paying customers by repeatedly calling them "weird and stupid",

5. whether it is a Subway manager's job to ensure that there is sufficient manpower at the counter to serve customers to shorten wait time.

I would appreciate an explanation for Manager Simrat's behaviour and the answers to the above mentioned questions by the end of next week (7th September 2018) and compensation for the damages caused as a result. If I do not hear from you by then, I shall seek help from the media to see if members of the public can help me understand how Subway usually resolves conflicts with customers.

I thank you in advance for your early attention into this matter and anxiously await your response.

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5:32 am EDT

Subway store owner

I worked here for a couple months as I went in for an interview they told me they did not need full time and only someone for weekends. I took that and went back to school since I had a lot of free time. She fired me out of no where I just spent money paying fees because I thought I was going to be okay for a while with money and the same day she does this. She gave me no reason to why she was doing this called me and said her son was going to call me because she's going to India. She ruined a lot for me and made my night miserable and I'm worried about what to do next. She has other employees from out of country that can't speak a drop of English that I had to translate for every time I worked and had many people come up to me with messed up orders as well that never got taken care of

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8:51 am EDT
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Subway asking manager for some refund for overcharge

After a very lengthy line, and the manager finishing the 2 sandwiches that I had, which were tuna, and a ham/turkey, which I pointed out to here was a 6$ meal, she charged me for 2 tunas, and then argued that there would be no price difference later when I brought my ham/turkey back in to show her. She even put her hands on my sandwich to look at it, since she wanted to argue further. I told her not to touch it, that I would open it since I was going to eat it. She charged me for two tunas, 2.90 for the added 21 ounce drink, and two cookies. Then I got a 2.00 drink. After arguing and telling me there was no difference, and then, a dollar difference, I finally convinced her to figure out a calculator. In my brain I figured close to 2.50. I told her so, and I think she came up with 2. 44 that I was owed. No sorry came from her lips. She just said, "Here is your 2.45. I am not even going to worry about the penny, because I just want you to be happy!" I did not go in there with a "the customer is always right" attitude. I just wanted to not be over charged, and she made me feel like I was being unreasonable. Subway#33966-0 Served by: Sandra 08/25/2018 1:33:47 pm

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1:47 pm EDT
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Subway work and food quality

i worked at the subway in steamboat springs colorado foe 2 weeks. the place was so gross and dirty and one of the coolers didnt work. it was so bad i had to say something and all of a sudden i get no calls back .i call the guy that runs both stores and text him and he never asnwers back.i go in the store to confront him and he disapears. i never got paid for the work i did and it was allot of work cause it was so dirty and so far behind. this was in 2015 and i have pics of me working there and text or him giving me my days to work. i kinda let it go because i figured subway is just like that but i went back there for a week to colorado and all the food was rotten and if you check the rant and rave facebook page you will see all the complaints. so since subway doesnt want to fix the problem and im not getting paid for the work i did my cousin that works the news station is gonna set me up and a bunch of people to interview to put this in the light so everyone knows how bad people are getting screwed. never thought a company so big could let something like this go and guarentee nothing will happen through this message and complaint. thanx for making me work for free and thanx for selling the whole town rotten food. im gonna make this so big that you cant turn your heads from this again. thanx steven

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10:19 am EDT

Subway unethical behaviour

Ive witnessed a store manager tell another employee, that is a pregnant, 17yr old on top of that, that she should "use cocaine asap to make her unborn baby, born strong" also he stated "I just did a couple lines in my car" this is ridiculous! Discriminative and extremely unprofessional! Ive never in my life been made to feel so uncomfortable, while standing there I made a recording of it, I live in n. C nd is within my rights. I also asked for the general manager or anyone higher than this ignorant man, his name is robert, he at first asked if he could help me while laughing at me, then refused to give me a number, upon leaving another employee got away from roberts view, and gave me a number and name, holly is the name of the gm, ive called holly 3 times nd have left messeges nd no response

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Cicely Simmons
, US
Sep 20, 2018 10:46 am EDT

hi my name is cicely I went to the subway in new Orleans the one on south Carrolton the one across the street from the nix library the told me I could only get one refill but the don't tell the other customers nothing what make since to have a fountain drink machine up in there in the people are rude can yall hire some new peole thank please get it together

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5:11 pm EDT
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Subway service

Yes I came in and I ordered a Chipotle Steak & cheese wrap for my lunch and I got some sour cream and onion chips and I was going to get a drink lol mine the young lady was ringing up was making my order for me and my mother called me about my two young children and I answered the phone while I was waiting for the gentleman who came out of the back room he doesn't have a name tag on he never wears it when I go in there but he refused to sell me my sandwich or my my rap until I hung my phone up for some reason he he doesn't pay my bill he doesn't dictate he's not my boss he shouldn't have to tell me when I can and can't use my cell phone especially when it comes to my children so I'm no longer going to stop at that Subway in Estes Parkway in the Walmart store due to the extremely rude and disgusting Behavior he continued to wink at me and I'm not sure what that was about and twist his head and just kind of make these these like facial expressions I'm not sure what they were about but it kept winking at me and it was really disgusting and maybe feel really gross to be honest I don't know what the Winking thing was about but I won't return to that service and I will call Wal-Mart to file a complaint against Walmart for having such poor customer service in the building like that

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Omeomya
, CA
Aug 21, 2018 5:32 pm EDT

The rude and disgusting behavior was on your part. It is incredibly impolite to be on the phone while dealing with other people, including those on the other side of the counter. I am sure you wouldn't be pleased if HE was on the phone while serving you. It is disrespectful. Hang up the phone and finish your transaction.

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2:59 pm EDT

Subway a managers performance, manager bobbie ryan

I was currently employed at Subway in Canal Park Duluth Minnesota for 3 years.store number 12211. A year ago we were given a new manager by the name of Bobbie Ryan.

https://photos.app.goo.gl/3rN9n4ipUF7bHLt98

here is a link to see how she communicates with her employees when I sent her a picture of my swollen foot she told me I had to just suck it up and I better go into work and do the best that I can, when I told her I physically could not perform the job she threatened to fire me, when I told her that was illegal to do she then said oh I'm not firing you, I'll make it so you quit and took me off the schedule. I just feel this is so wrong as a manager to do when she should be showing people how to work together work as a team and have a good work ethic, in the first year she was their we lost many many employees cause they did not want to put up with her and she does not put the schedule up until the last day so when she doesn't put you on for a week you have to wait a week to even find out if you're on the next schedule and when she doesn't put you on that one, they do that so you quit your job. I just feel I was totally mistreated over an injured foot and pretty much forced to resign because I have bills to pay and I'm not a young kid like some of these employees I'm 36 years old and live check to check so by her doing that pretty much if I don't quit and get a new job I'm going to be homeless by the end of the month. Also they were well aware that when I started I was in a methadone assisted program, in the month of July I had missed a call back, so I had to go to my clinic every day for 6 days a week for a month, it's just the rules that they make, I've already informed my manager of this and she worked well with my schedule but when I called her on the injured foot she shoved it in my face and said that I was on drugs at work which never happened and I can prove that cuz I take weekly urinalysis test at my clinic so that I can get take-outs to not have to go everyday. but for a manager who's supposed to be showing us how to work well and how to be a good role model these are just some of the things I think are absurd that she's doing. But now that this was brought to the even the general manager's attention and I still had to quit, I think this is absolutely wrong... They're rewarding bad behavior. So now I'm trying to bring it to someone's attention that actually cares what's going on at their company.

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5:54 pm EDT

Subway management

Subway/circle k on tiger bend road is nasty! The employees are rude and the management is worse! The manager Melinda handles her customers very rudely and disrespectful I went there plenty of times and employees are app smoking marijuana and cigarettes and never wash they're hands something needs to be done for somebody get sick! From cross contamination

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9:36 pm EDT

Subway store manager

My niece used to work there, & as long as she was there, she always said that the store manager was hardly ever there, on the clock but never there. I just think its not fair to anyone else as an employ. Cause they work hard for little hours. Anyways is it ok to be on the clock & not be present. My understanding if u got to go to the bank thats an understanding. But this lady has been doing this for a very long time. She leaves the store early for at least 2 or 3 or 4 hours straight then comes back an clocks out about 4 or 5. Complete 8 or so hours.. I just think you all should know this. An im sure it can be seen on camera when she leaves, & when she comes back to clock out. My understanding she has been doing this a very long time. Apparently comes back with a bank bag like shes been at the bank..which she hasnt. No body has ever said anything about this or bring it to yalls attention, but i just dont think its right. Im sure she gets her 40 plus hours a week for only being present half of it.. I keep telling my niece its wasnt right an fair. An thats why she quit working there . im sure yall can roll cameras back to see thats she rides the clock for free. Thats all i wanted to say. Thank you an have a blessed day...hopefully the issued is solved...

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4:05 pm EDT

Subway poor treatment of customer service

A month and a half ago after working all day I decided to pick up a sandwich on the way home. As I went into this subway there was 2 people that were together ahead of me in line. So I waited until they were cashed out. They paid for their food and left the buildibg. I was next in line and was the only customer in line so I walked up and the guys asked me what type of bread Told him I wanted a tortilla and he then asked me what type of cheese I would like? At that time a hispnanic family walked in. The guy that was making my wrap was called to the back..When he returned to the counter he had a shameful look on his face. He told me that he was told to tend to the Hispanic family instead. He would wait on me when he was done. There was no explanation to me why this was done. I turned around and walked away.
Thw manager and the gut that took my order was Hispanic as well. I went to a near by gas station and got myself a sub.
The next day I called corporate office to make a complaint only to talk with a receptionnist or someoneven name Rosemary who took all my contact info and told me that she was gonna look into the matter and get back with me. She never did..

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9:26 am EDT

Subway online order

Store#20405
3535 Appalachee PKWY
Tallahassee, FL 32311

Order #6FB68824-43

I placed this order on 8/9/18 at 6pm and the receipt stated the order would be ready for pick up at 6:30pm. I paid for the order online so that when I arrived I could grab and go.
I arrived at store#20405 at 6:40. There was one staff waiting on 9 people on line. I, of coarse, went to the express checkout since my order was placed online and was already paid. Since there was only one person working, she did continued to wait on the people in the line. After preparing 4 subs, she acknowledged me. I told her that I had an online order placed at 6pm that was paid and supposed to be ready by 6:30pm. She went on to say that she had no online orders and that I needed to go to the other Appalachee store. I told her that I had previously stopped at the other store and the order was not there and they told me to come to the 20405 store in Wal-Mart. The employee goes on to say there is no order did you bring in your receipt. I said no. I have the order # but she needed to see the receipt. I walked out to my car to get my phone and showed her the receipt. She still argued that there was no order. Now it is 7:00pm. I said "You see that I placed the order at this store and it is paid for. Could you please just make my order. No I will need to call someone. She make a call and leaves a message and continues to wait on her customers. So at this point, I went and stood in the line and waited until I could have her full attention. Finally, it was my time. She say well, I didn't receive a call back; let me call someone else. She puts this person on speaker. She tells her that I say I ordered from here but there is no order. The lady says it must be the other store and the employee agrees. By this time, I am very agitated. I said I have the receipt and placed my phone in her face so that she could see I ordered from her store. The lady said call such in such, I said no. I have paid and can't she just make my order. No, not without an order and verification that you paid. I stated I have the verification right here on my phone and that was no sufficient. Finally, she finds the online order and prints it out, now 7:20pm. So the lady on the phone says offer her something free. The employee asks if I want a drink. I was so angry, I said no and that I just want my order. Then, they didn't have the bread I ordered. The only bread left was Italian Herb and Wheat. I told her the same thing happened over the weekend when I ordered on line from this store. I ordered 2 foot longs on honey oat. My friend picked up the order and they gave my wheat because they were out of honey oat but never called and asked if that was ok. Anyway, so I used the Italian herb because I do not like wheat.
Finally I get my order and leave. I really wanted you all to be aware of the online problem, the lack of staffing problem, and the insufficient amount of bread on the evening shift at this store. I figured they would offer a gift card for 2 foot longs or something other than a drink since I had to wait over an hour for my sub to be prepared.
Sincerely.
Betty Richmond
Valued Subway customer.

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Update by BJ Richmond
Aug 10, 2018 9:27 am EDT

I have not heard anything yet.

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ToTellTheTruth68
, US
Aug 10, 2018 11:24 am EDT

Learn punctuation and spelling and proper formatting, and then maybe someone will read your whiny complaint.

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8:33 pm EDT

Subway food availability

The Subway Store closest to our house is constantly out of the meatballs for the meatball sub or claims to be. I'm not one to complain but this is at least the 10th time this has happened at this location and literally has my daughter in tears tonight saying everyone always get the sandwich they want except her which broke my heart and I'm not usually that soft... but it is quite frustrating. It's the closest to our house and I'm 8 mo pregnant and I enjoy Subway and feel it's a healthier choice than some other places but this has become quite frustrating as the meatball sub my favorite as well as my 3 girls fav. They offer to switch it for another sandwich but then I'm still uncharged for the difference which I also think isn't right. If you dont have what I ordered than you should cover the difference. Just a frustrated customer and momma right now and would appreciate something said or done about this stores service.

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8:00 pm EDT
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Subway refused to put more sauce on my sandwich

On August 6th, 2018 around 10:00 am, I went to the king of Prussia mall for the first time in my life. I heard great things about it so I wanted to go there. I would like to mention that I love subway and it's my favorite place to eat. I eat there usually at least once or twice a week for the past 10 years. The first thing I wanted to do was eat at subway in the mall before exploring the mall. I went up to a man that was working at subway. He said that he has worked at the mall for 29 years and has worked for subway there for 16 years I think. I'm pretty sure he even said he owned a subway before. He is bald and was wearing a subway bandana. I walked up and got my normal spicy Italian sandwich. All I get on my sandwich is meat, cheese, and sauce. I do not get any vegetables at all. Now I like chipotle southwest sauce a lot. I really really like the sauce. The sauce is the main reason I go to subway really. Anyways, so I was getting my sandwich and we got to the vegetable part. I said no thank you for vegetables but I would like a lot of the chipotle southwest sauce. I did say that I would like a ton of it and I expect to get as much as I would like considering you go there to have them make you a sandwich that you would like exactly. Also I don't get vegetables so I save them money by not getting vegetables and I just get a lot of sauce instead so it's not a big deal. The guy put some on and he put the bottle away. There was about half a bottle left and I told him that I would like the last half of the bottle on my sandwich because I truly do like a lot and I'm not joking. I actually wasn't asking for much because I usually get at least a full bottle if not more on my sandwich. I tell him about how I want the last half of the bottle and he said maybe half of it and just puts a little more on it and puts it back. Then I said I was being serious that I want the rest. He said no I can't put any more on because that's all I have until Wednesday and it was currently Monday. I am a nice person so I let it go since I tried telling him a couple times and he wouldn't put it on so I let it go. Then almost immediately after I sat down and started eating my sandwich I regretted not saying anything. At subway they say you can make your sandwich anyway you want and what I was asking for wasn't much. I have had problems with other subways before too but I never complained about it. The subway I normally go to started charging me $1.00 extra because of how much sauce I put on my sandwich which I didn't get upset about that because I know it's a lot. I have no problem with being charged that extra $1.00 for the sauce as long as they give me the amount of sauce that I want. That's the way business works and I understand but it makes me furious when I go to a business and ask for more sauce on my sandwich and they tell me no. What kind of business refuses to give the customer what they want? The excuse was because that's all the sauce they had for the next two days. Is it my fault that they didn't order or stock up on more sauce? Is it my fault that they didn't prepare themselves enough? No it's not so why should I be the one that pays the consequences because someone didn't do their job? I could have been very rude and refused to pay for the sub and made them throw it away if I wanted. I could have said you either give me the sandwich the way I want it or you can throw it in the trash because I'm not paying for a sandwich that I don't want but I didn't because I'm a nice person. The more I think about it the more I believe something should be done about this because it's ridiculous. When I go to sheetz and get Dr Pepper flavored boneless wings I get a lot of sauce mixed with it and also extra sauce in little cups on the side to also then pour onto the boneless wings. They never refuse to give me that extra sauce but I do pay a little extra for the sauce which I understand. They never refuse to give me extra sauce though. For being such a huge lover of subway and for all the money I've given to subway in the past 10 years, I would really appreciate it if something would be done about this to make me feel better and help get the bad taste out of my mouth so I can continue going to subway. I hope to hear from you guys and thank you for your time, I appreciate it. My information is listed below:

Name: Thyme Bowsman
Number: [protected]
State: Pennsylvania
Email: [protected]@gmail.com

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1:00 pm EDT

Subway spicy italian sub

My granddaughter ordered a spicy Italian sub. The girl roasted it and preceded to hand it to her. Brooke said, I didn't want it toasted so the girl opened up the sandwich, scraped off the melted cheese, put on cold cheese wrapped it back up and handed it back to her! WTF? BREAD WAS still toasted, the meat was hot and the cheese was cold! Very unhappy with the servuce.

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12:38 pm EDT

Subway online application support

Subway has [censored]S working in their online support area. I spoke with a supervisor for online application. Paypal was offering $5.00 Off if I ordered thru your application and paid with Paypal. I downloaded your application on August 1st(last day of offer for Paypal). I tried to order veggie delight foot long sandwich. After trying 10 times, it kept on timing out. I even changed the payment method and it still kept timing out. I called today(August 6t) and spoke to a support person and she told me that I should uninstall and reinstall the application as they were running into prooblems with the payments. She wanted me to look to Paypal for the $5.00 and I disagreed with her and wanted to speak with a supervisor and he had the same stance. I told them Paypal would have gladly given me $5.00 off of the price if Subways application would have worked correctly. I even had a Subway employee at the South Windsor, ct 06074 store try to help me and we kept on running into problems. I then ordered thru going the conventional way and pay with my credit card going thru the line. My contention is that I should get $5.00 from Subway as it was their application that did NOT work. My order was made again at subway in South Windsor, CT 06074. I am amazed at the Subway application supervisor who was NOT willing to give me the $5.00 Dollars. My email is "[protected]@gmail.com" for the application. That supervisor should be FIRED for his lack of helping a customer who is in the right. Thanks

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5:06 am EDT
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Subway overcharged

They are serving footlong and charging for 6" for bread amd extra cheese and extra toppings
When I asked manager (ARSH) that do you overcharge everyone he said yes! He
I ordered 3 footlong

1 paneer tikka and Veg shami extra
1 aloo patty with veg shami extra
1 hara bhra kabab with extra Mexican patty
Here is the bill m attaching
My number is +[protected]
Mohit

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Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

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Contact Subway customer service

Phone numbers

+31 205 317 300 +61 732 530 201 More phone numbers

Website

www.subway.com

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