The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Sub-Zero WolfNew freezer broken

I purchased a sub zero 601 stand alone freezer unit new in march 2002. The unit was delivered defective. many different problems cropped up over the years. Blown defrost heater coil, ice maker malfunction, outer seal leaks. The unit has been serviced more than 25 times in less than 6 years with an average mean time between failure of approx. 3 mos.

Finally Sub zero decided that they wanted to replace the unit at my cost. I personally think they should be responsible since the unit has never functioned reliably.

For only 1500.00 plus tax Sub Zero/ Wolf will send me a new unit. This is a clear example of a company not interested in delivering quality or ensuring customer satisfaction.

My advice is to purchase from a reputable vendor who is willing to stand by their product. This unit should have been replaced at no cost after the first year and 5 service calls for the same problem.

Responses

  • Js
    jsharveez Feb 20, 2012
    This comment was posted by
    a verified customer
    Verified customer

    WOW...I am so upset. I have had the SAME PROBLEM for 5 yrs and the fix only lasts 3 months or less too. I was SO hoping for this last fix to work. HOW depressing...;-( I just sent them an Email and if I don't get a replacement, I will be calling the ATT. General and sending them all this info. SO SAD. Such a beautiful freezer ;-( I have had freezers used for $50 that NEVER needed repair!

    0 Votes
  • Ri
    Rick Donaldson Aug 06, 2009

    Information for both of you...after previously being a Rep for two different Distributors offering several different Appliance lines, which included Sub-Zero, I can tell you that your biggest problem is that your service companies are not fixing the problem(s) and my suggestion is to contact Sub-Zero @ [protected]. The fault code showing in the display actually tells the service man what is wrong and all Sub-Zero Distributors have Service Managers on staff (required) so if your local servicer can't get the problem resolved ask Sub-Zero who your local Distributor is and call them...I'm sure both issues can be resolved quickly.

    0 Votes
  • Ir
    Iris Feb 18, 2009

    601 sub zero freezer is new and defective. This is the second one doing the same thing. I am losing my food. It ices up and is flashing 14. 24. 40 EC and service. This is nuts...It is built into my kitchen and matches my refrigerator. I don't know what to do anymore.

    1 Votes
  • Mi
    mich Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    our 601 F sub zero freezer has completely frosted over as an ice block. the ice maker cannot make individual ice cubes. defrosting the entire thing is a nightmare...it is only 3 and half years old. I will never buy sub zero again. cannot seem to have anybody fix it

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.