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3.7 316 Reviews

StyleWe Complaints Summary

210 Resolved
94 Unresolved
Our verdict: With a good resolution rate, StyleWe generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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StyleWe reviews & complaints 316

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3:57 am EDT
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StyleWe sleeves are too small

I need to return the dress since the sleeves are too small . The dress size was okay except for the sleeves.

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11:35 am EST
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StyleWe poor quality misleading advertising

Finally recieved my order. after 3 months see below
order reciept
StyleWe CS Team
2019-09-20 13:23:08 EST
How is the website still providing misleading clothing sales my jacket looks like something you buy at 5 and below. It was such poor quality.It was thin and cheap looking. This site is a diaster and very misleading. i want to see this site shut down.The pictures on website do not match the items sold. I want to know where the clothes on the website are actually sold. Those are very beautiful clothes. Nothing about this site is beautiful. Buyers beware stay away from this site do not waste your time and money.

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11:03 am EST
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StyleWe purchased 3 dresses

I have ordered from the past and always got products when promised. I ordered 3 dresses -none of which have been delivered. I was provided tracking numbers that do not exist! Emails stating the order has shipped and never arrived. What's more frustrating the most is not being able to speak with customer service. I used PayPal and requesting a refund. Never ordering from here again! Ever!

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3:04 pm EST
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StyleWe bad quality of an order and request for me to pay return shipping to them

The coat is very inadequate quality It is not as described: collar unsteady and wobbly without stabilizer.It looks like it was worn before. Sleeves are without lining, front closing panels & lapels done without stiffening & reinforcement. It is not "solid" as said in the description and does not look as tailored and beautiful as appears on your description page. Hand attached snaps show bad stitching. The coat looks like a cheap, worn-out jacket from a flea market pile.
The seller refused to send a paid shipping label and demands that I pay return shipping which would be more than $16 and looks this is the punishment for me for their rubbish item that was sent to me in addition that I paid around $5 for initial shipping. I sent them 3 emails each asked to pay shipping return label and contained the same 7 pictures of that "coat" to show what I got but they insist that I have to pay to return it. They ignore the reason for my request.
Stylewe customer service does not pick-up the phone and it is not possible to discuss with them the problem: they reply with the same standard email for every my email and request that I will mail the package to them and pay for the shipping.
Stylewe has 2 options:
1. Send me a prepaid return label
2. I could pay and Style we refund me at once cost of my initial payment + every amount money paid for shipping

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Update by Sima Krechmer
Dec 08, 2019 5:44 pm EST

My Order Number is J2434044_

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5:41 pm EDT
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StyleWe I want to return something

I bought this beautiful blouse and it doesn't match the size that is recommended. I bought xl and the bust is about 6" off. I would certainly exchange it for a larger size but I no longer have the catalog I bought it from. Please advise me as to how to take care of this. There was not much information enclosed. I t is Sud-Order: NO.6233426. Color White. SKU: SH70CC5C. Shipped on 2019-09-24. Details For Order J2362137. BG-[protected]
Diane Campbell
[protected]@yahoo.com
Thank you

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4:04 pm EDT
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StyleWe takes too long to deliver product and no estimate on delivery

While I may like the clothes you are selling, I am extremely frustrated that it will take almost 2 months to get my order.I placed my order back on Sept 6 and am still waiting for the 2 out of 3 items that I ordered. I received an email saying the second items was shipped on Oct 6th and it is still in China being processed. What the heck? How can it be shipped if it is being processed at the facility? When the order is placed, if you know it is going to take more than couple of weeks to arrive, you need to let the customer know so they can make the decision whether to wait or cancel the order.

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11:02 am EDT
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StyleWe dress never shipped

Dress not shipped, was a quick ship item, waited over a month, company always advised that they would get in touch with the designer, never told me what the designer had to say. I finally asked to cancel the item if I couldn't get a shipping date within two (2 days). The company did cancel but I asked them to reinstate the order because another occasion came up (I would need the dress for a later occasion), but they said no. Worst website to order from ever.

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5:45 pm EDT
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StyleWe customer service and quality

I initially purchased four dresses online, two of the same style in different sizes since this was the first time I was ordering and was not sure about their sizing. I returned two of the same dress as the dress itself was extremely cheap, thin and see through. The other dress I did keep one of them and returned the other. None of the dresses had been worn as there was an issue in processing the order, therefore they did not arrive on time for my out of state event.
I received an email that my dress was damaged, tags still on mind you, and they would not refund me anything! I did not relent and was finally offered a credit at 50% of my cost. After many emails, asking for a phone# and a manager, they finally relented to 100%credit. I accepted and responded on how I was to be issued the credit. Almost two years later I still have not received a response, a refund, or a credit. I decided to continue asking, what could it hurt, to my surprise I finally got a response. The response is now I get nothing. Not 50% credit, not 100% credit! What they did offer me was a 15% discount off a $200 order. I reiterated I never received the credit in the first place, they could check my account and we started going around and around again. I'm done and will be disputing with my credit card company, which is what I should have done out of the gate, as well as letting everyone know what a difficult time I had dealing with them. From the order, to the return, to the customer service.

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Update by Deb Villicana
Jun 27, 2019 4:07 pm EDT

The refund you are referring to is for two of the dresses that were returned. There is a third dress that I returned. The third dress, StyleWe said they would not refund but they would give me a credit and I have never received the refund OR credit.

Again, just so you understand, the PayPal refund that was issued for order 2K676896 on [protected]:17:46, was for two OTHER dresses, not the one I am still waiting for.

Update by Deb Villicana
Jun 26, 2019 8:17 pm EDT

You continue to give the same answer, different person.
Hi Villicana Deborah,

2K676896

Sorry for all the inconvenience.

​Since your order is over due .

We can not issue the refund for you.

If you run into any issues, feel free to contact us at any time.

Best Regards,
Ryan

Update by Deb Villicana
Jun 26, 2019 5:30 pm EDT

The dress was returned to you already and that is when is was deemed defective: order #2K676896 from StyleWe
This seems to be a recurring issue with many, many customers.
I was offered a 100% CREDIT and have been waiting for the credit for over two years. Please advise your stance now as there is someone else emailing me directly. Between the two of you responding, we can get this resolved. ~dv

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5:38 pm EDT
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StyleWe will not refund me almost $500

I ordered seven dresses back in March 2019. It took forever for them to arrive, and I received them in multiple packages. Right off the bat I knew returns would be tricky because the 30 day clock to return the first shipment was almost up by the time I received the last one. The quality of every single dress was atrocious--laughable actually. Things looked completely differently than on the website, from color to style, and the items were either ridiculously big or small. It cost nearly $100 to ship them back to China, so I only wanted to do it once. Apart from having to ship the items back across the world at your own expense, StyleWe makes the process more difficult by requiring information be submitted for each item, and then emailing you the mailing label. This label was subsequently blocked by all of my computers as suspicious malware. Then, when I finally get everything out in the mail via USPS, which StyleWe insists you use, it never makes it to its destination. USPS does not let you track the packages outside of the country, so all I know is that it is in China but hasn't arrived at StyleWe. It has now been in transit for two months and I am out $500 (plus the cost of shipping).

StyleWe's business model is misleading at best and fraudulent at worse. They clearly have it set up so that they do NOT get returned items back. They even try to bribe you to keep them by offering you a small refund or a credit. They make their money by selling complete crap and then not refunding people who are acting in good faith and want to return the items for legitimate reasons.

I hope no one ever orders from this website as it is a scam. I don't have the luxury of just throwing away $500. This is is extremely upsetting.

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6:55 pm EDT
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StyleWe 1 dress and 2 pant suits sets

Company could not ship within the stated " standard shipping delays"
so I cancelled my order immediately upon hearing this.
Company charges me 15% cancellation fee and keeps ignoring my messages and sending robot answers

It is like talking to a wall and not getting any responses.
I do not recommend this company and thinks it is such a shame as the items looks so good. Reading other customers complains I realize this is smoke and mirrors and a way to make money with cancellation fees and not honoring returns and refunds.
Such a shame

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8:56 am EDT
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StyleWe stylewe

Trying to return merchandise is horrendous.
1) the sizing is off. A large fits a small.
2) you receive the package. It has return instructions which state you must submit
An email for a return label.
3) you submit an email for a return label and you get the same instructions to submit an email for a return label.
4) you can ask for a return label and you wait and wait and wait, an nothing comes.
5) you call and are told all their representatives are busy; leave your phone number and they will call back.
6) you sit by the phone for days waiting for a call that never comes.

Be very leary ordering from this company!

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7:00 pm EDT
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StyleWe two dresses

I been asking for an address to return the ogle rugs the send and after 2 weeks I still don't get anything from them.
This company Stylewe have a big advertising adds all over the web. The clothing they have on the pictures is not the one they send, the fit and the fabrics are very poor.The order # is [protected] and #5472628 was shipped on 03/16/20019

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3:00 pm EDT
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StyleWe order j2010561 and order j2005882

The 2 orders I placed with them which were for over $300 each, were utter disasters! Firstly they took over 2 months to even ship them, though in the order email they promised the items would be shipped in 7 days. And when they finally arrived, the items were very poorly made and unwearable and were completely not true to the sizing listed on their website. And when I had to even pay out of my pocket to return them back with USPS tracking to the Unpaid Return label they sent me with a Return Address, they are now claiming that they'd no idea about receiving them back, when it's clearly updated in the tracking info that they'd been delivered to them over a week back. And newsflash, the return address they provided "20515 E Walnut dr N walnut, ca 91789" is listed as a Major Scammer when you google it! So beware, this company will tempt you by delivering only the first order maybe exactly as promised, and the moment you spend any more money on them they will start scamming you high and low.

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9:11 am EST
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StyleWe Pam Huntley

Please respond with answer to cancel this order I placed on March 8th. After it was placed I was going to use my discover card instead this pay pal came up and everything was gone.
I don't use pay pal! so please cancel this order.

[protected]@icloud.com

Don't ship this order.
I have left messages for a call and left e-mails. No response.
Poor customer service in my book.
Make this good please.

Pam Huntley
[protected]

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11:23 am EST
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StyleWe poor quality items (dresses)

This is absolutely ridiculous that this site gets away with scamming people. This site is so fake, making it look like they have quality products and they are from the US. They even go as far as to make some comments in their FAQs that they have fulfillment in North America so again not making it appear that they are from China. I don't normally leave reviews, but I am done with the consumer scams. To top it all off, I saw 1 of the exact same dresses on Amazon for $30.00 dollars cheaper. I am not letting this go, I am taking this all the way to the news if needed. I purchased @200.00 dollars worth of dresses, when I say cheap that would be an understatement. I had NO idea this was in China. They do everything in their power to make it appear that these are US products and the site show it that way. From my understanding, the merchant is supposed to make it clear when sending from China, but when I tell you this purposely hidden, believe me when I say. I had to send several e-mails and even called the number they have posted boldly on the site. Well, no one answers the number. They try to make it seems like you can get in contact with someone, but you cant, you just get voicemail. This is robbery in the highest form and when I say everything about this experience is horrible. It is everything. If you buy from them just expect to get slapped in the face.. The consumer is truly being mislead and I have had enough. Even though I knew I was being mistreated, I still tried to work with this scam, just to move it along. So once I found out they were in China, I wanted to see if we can work something out. First I called, left a message. No answer or return call. Than I sent an e-mail where I even asked them if they would be willing to split the cost of shipping with me, since again there is no way for me to know that the fulfillment of the products were in China and I would have to pay this astronomical amount of money to ship. Of course they said 'no" and indicated that shipping is the responsibility of the buyer. Well I was completely aware of that and it was not a problem. But one small detail, I did Not know you were in China and you made sure I didn't. Now most of this is principle because I am really tired of the consumer being treated like trash when the merchants are not providing the consumer with the proper knowledge so they can make a decision. They should show how the real dresses look like other sites. Then if people want to buy they will know. They should make it Visually clear where they are from. Let me be clear, I would Not have purchased 1 item if I knew they fulfilled from China. That is why I say knowing that information is important. I am not letting this go. Its unfair and I have had enough.

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12:12 pm EST
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StyleWe missing shipment

I ordered 3 dresses from StyleWe. I waited for a confirmation receipt and tracking number. After waiting for the confirmation I decided to contact Customer Service. I was given an "Invalid" tracking number with FedEx. I emailed Customer Service again and let them know the tracking wasn't correct. They offered another tracking number. The new tracking number said "Delivered in San Francisco" 2 weeks before. The name of recipient of the package is not listed or tracked. I did not receive my package. PayPal is going with the "Delivered to San Francisco" status. I'm out $136.00 and someone in "San Francisco" or FedEx/USPS/Porch Pirate has made out with some nice dresses if they were ever mailed out in the first place. I emailed Customer Service to ask for a re-shipment of the items, they stopped returning my emails. I thought PayPal would assist me with Buyer Protection and they didnt. I had a scam feeling about how nice the items I ordered would be and I feel I got scammed on the shipping method they use.

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Gina MacDonald
, US
Mar 22, 2019 2:29 pm EDT

I had a very similar experience. First they told me they would refund 20% and I could keep the dresses. Then they sent me a label to use...it cost $ 90 to use the label, and then the address was undeliverable. The damn things were returned to me! Loss over $ 300.00 BEWARE

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10:38 am EST

StyleWe return money never received

Company StyleWe keeps saying they have not received the package. It has been 3 months since I sent the items.
Items quality was bad (sleeves short and materials we cheap)
I decided I will return the whole order as I did not like it and spent over $100 to ship it back to China. I would be ok if they refund me the money as I sent them the goods back. Now they should have the goods.

I have attached the PDF with the return label as instructed and mailed it back.

Order NO. I845091

Order date: October 26, 2018

I am expecting full refund as I have returned the items through Canada Post:
Tracking number CC201036761CA

Please refund the money before I take further action.

Polina

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5:12 pm EST
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StyleWe return scam

I ordered two size 2 dresses at the same time. One fits perfectly, and the other is too small. How is anyone to know what size to order when the sizing is not consistent. Their solution was to giving me a $10.00 cash refund or $13.00 store credit on a $66.00 dress. I was excited to have found this website and was planning on ordering many more items in the future, but after this experience, I feel it would be extremely foolish on my part. If you can't try on clothing before buying, you should be able to exchange or return the item for a full refund. Once they have your money your stuck with it whether it doesn't fir or you don't like it.

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Mary McK.
, US
Jan 20, 2019 12:35 am EST
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I have seen some positive comments on different review sites about StyleWe. However, they are obviously fake due to the poor grasp of English. Honestly, I learned so much from this experience. There is nothing on the website telling shoppers the company is located in China and a single return will cost $50! This is a horrible company. I considered myself lucky to only be out $85 and I will never again buy from a site that doesn't offer free returns.

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Mary McK.
, US
Jan 20, 2019 12:28 am EST
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THIS IS A SCAM WEBSITE! Do not waste your money or your time on the shoddy merchandise. Or pray it actually was designed for a human because you will never get a full refund from this company. It will Cost you $50 dollars to return the item and get a tracking number!

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9:23 am EST
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StyleWe you will never get your money back on a return.

I bought two items from StyleWe in August. They were awful--shoddily made, small, ugly fabric. I tried to return them and found out that they needed to be shipped to China. StyleWe offered me a 20% discount on another purchase. I had no confidence that anything I bought from them would be any better.

After two months of angry arguing with them, I received a return label. It cost me an additional $32 dollars to send the package to China, and USPS does not guarantee delivery.

October, November, December--now the package "is lost." I should check with my carrier. I hope my credit card will investigate this scam.

Do not use StyleWe!

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9:37 am EST
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StyleWe return

I have been contacting StyleWe for 3 days trying to get a return label. I have had no response even though they say they will get back to you in 24 hours. I want to return my item ASAP! The phone number they provide is nothing more than leaving a message. And I have send numerous emails. It's wrong not to respond in a timely manner to a customer.

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Leeyac
, US
Jan 04, 2019 3:30 pm EST

Can’t get my return label waiting on top of waiting fir the dress for a month which not only arrived too late for the three intended events but was the worst quality I have ever seen.

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Leeyac
, US
Jan 04, 2019 3:41 pm EST
Replying to comment of Leeyac

Can’t get my return
Label and had waited a month for a dress that did not come in time for events. When it arrived I was stunned to see how shoddy the dress looked. They have the nerve to not reimburse for the shipping costs when it came late.on top of that I selected another dress first and the purchase went through only to be told days later it was sold out. I won’t ever purchase from them again!

StyleWe Customer Reviews Overview

StyleWe is a well-known online fashion retailer offering a wide range of clothing and accessories to customers worldwide. With its diverse collection of trendy designs, the brand has garnered numerous positive reviews from satisfied customers. StyleWe's unique and stylish fashion choices have been commended, allowing individuals to express their personal style and stand out from the crowd. Customers appreciate the variety of fashion styles available, catering to different preferences and occasions. The quality of StyleWe's products has been widely praised, with reviewers highlighting the attention to detail and use of premium materials. The company's commitment to supporting independent fashion designers has also received positive feedback, as it provides a platform for emerging talents to showcase their creations. Additionally, StyleWe's user-friendly website interface and intuitive navigation have been commended, making the shopping experience enjoyable and hassle-free. While there have been occasional complaints, the overall feedback for StyleWe emphasizes its wide selection of trendy fashion choices, quality craftsmanship, and support for independent designers.

StyleWe In-depth Review

Website Design and User Experience: The website design of StyleWe is modern and visually appealing. The layout is user-friendly, making it easy to navigate through different sections and find desired products. The search bar is prominently placed, allowing users to quickly search for specific items. The overall user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Selection and Variety: StyleWe offers a wide range of products, catering to various fashion preferences. From trendy clothing to accessories, there is something for everyone. The product selection is extensive, with new items added regularly. The variety of styles, colors, and sizes ensures that customers can find something suitable for their individual tastes and needs.

Quality of Products: The quality of products offered by StyleWe is generally good. The materials used are of high quality, resulting in durable and long-lasting items. The attention to detail in the stitching and craftsmanship is evident, ensuring that customers receive products that meet their expectations. However, occasional quality issues may arise, but the customer service team is quick to address and resolve such concerns.

Pricing and Value for Money: The pricing of products on StyleWe varies, catering to different budget ranges. While some items may be on the higher end, the quality and uniqueness of the products justify the price. Customers can also find affordable options without compromising on style and quality. Overall, the value for money is reasonable, considering the design and craftsmanship of the products.

Shipping and Delivery: StyleWe offers reliable shipping and delivery services. The estimated delivery times are provided during the checkout process, allowing customers to plan accordingly. The packaging is secure, ensuring that products arrive in excellent condition. In case of any delays or issues, the customer service team promptly assists customers to resolve the situation.

Customer Service and Support: The customer service and support provided by StyleWe are commendable. The team is responsive and helpful, addressing customer queries and concerns in a timely manner. Whether it is assistance with sizing, product information, or order tracking, the customer service representatives are knowledgeable and friendly, ensuring a positive shopping experience.

Return and Exchange Policy: StyleWe has a fair return and exchange policy. Customers can return or exchange products within a specified time frame, provided they meet the required conditions. The process is straightforward, and the customer service team guides customers through the necessary steps. Refunds are processed promptly, ensuring customer satisfaction.

Customer Reviews and Ratings: StyleWe has a section dedicated to customer reviews and ratings. This allows potential buyers to gain insights from other customers' experiences before making a purchase. The reviews are genuine and provide valuable feedback on product quality, sizing, and overall satisfaction. This transparency helps customers make informed decisions.

Social Media Presence and Engagement: StyleWe has a strong social media presence, with active accounts on various platforms. They regularly post updates about new arrivals, promotions, and fashion inspiration. The engagement with followers is commendable, with prompt responses to comments and messages. This enhances the overall shopping experience and allows customers to stay updated with the latest trends.

Overall Shopping Experience: The overall shopping experience on StyleWe is enjoyable and satisfying. The website design and user experience make browsing and purchasing effortless. The wide selection of products caters to diverse fashion preferences, ensuring there is something for everyone. The quality of products, reasonable pricing, reliable shipping, and excellent customer service contribute to a positive shopping experience. With a fair return and exchange policy, customer reviews, and active social media presence, StyleWe proves to be a reliable and stylish destination for online shopping.

Frequently asked questions (FAQ) about StyleWe

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Is StyleWe a legitimate online clothing store?

Yes, StyleWe is a legitimate online clothing store that offers unique and fashionable clothing from independent designers.

Is StyleWe a scam?

No, StyleWe is not a scam. The company is a legitimate online clothing store that has been in business since 2015.

Can I trust StyleWe?

Yes, you can trust StyleWe. The company has a good reputation and has received positive reviews from customers.

How does StyleWe work?

StyleWe allows customers to browse and purchase clothing from independent designers. The company also offers a mobile app for easy shopping on-the-go.

Does StyleWe have good customer service?

StyleWe provides customer support through email, live chat, and a toll-free phone number. The company's customer service is generally considered to be good.

Are there any hidden fees when purchasing from StyleWe?

No, there are no hidden fees when purchasing from StyleWe. The company is upfront about its pricing and fees.

How can I be sure that my StyleWe purchase is legitimate?

StyleWe guarantees the authenticity of all clothing purchased through its website. The company also provides a refund policy for any issues with purchases.

Are there any complaints about StyleWe?

Like any company, StyleWe has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is StyleWe affiliated with any other companies?

StyleWe is an independent online clothing store and is not affiliated with any other companies.

How do I know if StyleWe is the right clothing store for me?

You can determine if StyleWe is the right clothing store for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other clothing stores.

Does StyleWe offer a variety of clothing styles and sizes?

Yes, StyleWe offers a variety of clothing styles and sizes from independent designers.

Does StyleWe offer international shipping?

Yes, StyleWe offers international shipping to many countries around the world.

Can I return or exchange items purchased from StyleWe?

Yes, customers can return or exchange items purchased from StyleWe within 30 days of delivery.

Does StyleWe offer any additional services besides clothing sales?

No, StyleWe only offers clothing sales.

How do I contact StyleWe's customer support team?

StyleWe provides customer support through email, live chat, and a toll-free phone number.

Does StyleWe offer promotions or discounts?

Yes, StyleWe offers promotions and discounts to customers through its website and email newsletter.

Does StyleWe have a mobile app?

Yes, StyleWe has a mobile app that allows customers to easily browse and purchase clothing on-the-go.

Does StyleWe offer a loyalty program?

No, StyleWe does not offer a loyalty program.

How does StyleWe make money?

StyleWe makes money by earning a commission from the independent designers whose clothing is featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

Does StyleWe offer plus-size clothing options?

Yes, StyleWe offers plus-size clothing options from independent designers.

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Contact StyleWe customer service

Phone number

+1 (877) 277-7209

Website

www.stylewe.com

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