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2.1 60 Reviews

Car Toys Complaints Summary

14 Resolved
40 Unresolved
Our verdict: When using services from Car Toys with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Car Toys reviews & complaints 60

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1:23 pm EDT
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Car Toys rebates never received

We purchased two Samsung 4 cell phones from Cartoys on 12/23/2013 and they each had a $50. rebate. After
sending in the required paper work we still have not seen either rebate.

We bought these phones from Bianca Harris, Assistant Store Manager and customer service expert...and we have been back
several times asking about these rebates to be told they would be in the mail. We also purchased a 2 year service contract
on these phones that we want cancelled and our money refunded.

After looking at complaint after complaint on the Internet about CarToys it is obvious that this agreement is also worthless.

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9:14 pm EDT
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Car Toys installation

I had bought a used Honda, 2 dr coupe about a month ago. Rear speakers had previously been replaced and advised Car Toys of this. They checked this while I was there and agreed. I told them we wanted to replace our stock speakers with upgraded speakers in the doors. The passenger sid worked but the drivers side didn't. I had previously tested the driver door speaker and it was okay. The wiring from the radio to the driver door speaker was wired correctly. Somewhere between the speaker and the radio there was a problem and I advised the installer of this ahead of time. I left. Installer then installed everything before testing/looking at anything. We were then called and advised he couldn't do it as there was broken wiring in the door jam which was for the speakers. He said I needed to take it to a mechanic, have the broken wires fixed and then bring it back so he could install the speakers and then they would work correctly. I was charged 1 hr labor ($84.09) and got nothing from it. Had he checked the wiring first, as I had previously explained he would have seen the problem and I wouldn't have been charged an hrs labor of $84.09.

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1:49 am EST
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Car Toys rebate

My rebate, according to stuartleerebates.com was received on 11/05/2010 and issued on 01/20/2011? I'm sorry, but it should not take this long to receive. The response I get from the company is that I need to wait 60 days after it's been issued to contact them if it's not been received. 60 days? I've already waited 3 months from the time I sent it in until the time it was apparently issued. I do not recommend buying a product that uses this rebate service. The outlet that I purchased my item from told me that it would come in a credit card form and only take a couple of weeks. Now I'm waiting on a measly postcard check that who knows where it is, it's only money that I'm deserved, right? What do they care!

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11:17 pm EST
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Car Toys price match

So they advertise that they'll match any price on their website (albeit with the usual small print).

I found an online retailer that was selling a Pioneer 10 inch low profile subwoofer far below the Cartoys online price. It met all the criteria...authorized dealer, blah blah. So I completed the online form and sent it off. No reply. I repeat the procedure two weeks later (same product)...no reply.
I eventually sent them an email b/c I was at least expecting some lame ### excuse from them to not match the price.
Guess what? Three weeks later...NO REPLY!
They suck ###.

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2:00 am EST
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Car Toys deceptive pricing

I bought a car alarm from Car Toys during their "no sales tax" sale. First of all the alarm I purchased was listed in the store as $449.99 installed. Wrong! I was charged $469.85. Apparently they tack on an additional $22.38 and call it a parts charge. I had a standard installation and had no extras added to the alarm. I was told this is to cover zip ties, connections, and tape. You can buy a lifetime supply of these for 22.38 and if this is a standard install why don't they advertise the alarm at $469.85 installed! Here's the kicker...I was also charged $44.64 in sales tax! I have had 2 employees at Car Toys explain this to me andtell me this is correct and I still have no idea what they are talking about. They are trying to tell me that there is tax on the installation not the alarm?! So I guess I paid 19% tax on installation? On the receipt they list the alarm at $223.73 and Miscellaneous at 223.74...what the? Bottom line...a car alarm advertised at $449.99 installed with no sales tax cost $514.49? Go ahead and shop here if you want to look like a complete idiot...I'm done!

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5:38 pm EDT
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Car Toys car alarm

We had Car Toys of Federal Way WA. install a car alarm when the car was about 3 years old and in pristine condition. We purchased the car new.
We noticed the alarm system did not work properly and in addition the installers scratched the underneath of the dash board and it came apart. The knobs that control the fan positions were damaged as well and have never worked right since then.We had our mechanic reattach the dash board.
When we returned the car to Car Toys in a timely manner and showed them the damage and the alarm not working the counter person told us to "go elsewhere." That's just what we'll do if we need any accessories.
I strongley suggest people go elsewhere too and please stay away from Car Toys!

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1:20 pm EDT

Car Toys installation incompetence

I work for a company who recently had a rear-view camera installed in a company vehicle for the purpose of using a monitor to see any objects that are behind you while backing out. They used a Car Toys location in Hurst, Texas near North East Mall. The monitor they had mounted to the dashboard had holes for screws in the base to insure that it is secured to said dashboard. Instead of installing it properly, they used a double-sided adhesive foam strip, which was weak at best. Due to the heat from the sun, many employees had issues with the monitor remaining secure to the dashboard, because the adhesive strip had melted. Because of their incompetence, the monitor had slipped between the dash and the driver side door, and was crushed as I had entered the vehicle and closed it in the door. My employer had taken it back to the location, spoke with the manager, and was told that the best they could do was a lousy 10% discount. I'm stuck paying my employer for the rest of the cost for a new unit. It seems to me that a discount offered of any kind is an admittance of guilt on their part for the installation. Do not make the same mistake we made.

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12:56 pm EDT

Car Toys lies, hides and takes advangate

Car Toys salesmen are nothing but "Used Car Salesman" in training. They lie, they hide and they take advantage of their customers.

I purchased a $700+ stereo system from them. They had me "make an appointment" to have it installed the next day, only when I showed (on time) for my appointment, their bays were full! I was told it would be 2-3 hours to do a simple install. I saw right away they were putting me off to finish the cars they took in as walk ins! I expressed my anger and told them I would be back in 2 hrs and this better be done. And it was.

Fast forward 1.5 mos and the unit is now malfunctioning. I returned yesterday and they told me to make another appointment so they can "diagnose" the problem and possibly fix it. If they can't fix it they will request a replacement from Pioneer. I'm sorry, why is this my problem? Why should I wait for a replacement? Why can't they take one out of THEIR STOCK and wait for their replacement! They, after all, sell and represent this product, they should not inconvenience the customer for the fault of the product! So I again expressed my anger & frustration but they were insistent this was their protocol; to fix or wait for a replacement. (and how am I going to know I'm getting a "new" replacement and not a "refurbished" replacement?

Just another company that insists on immediate payment but drags *** to fix a product they sell AND REPRESENT!

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11:18 am EST
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Car Toys flim flam

We bought a stereo system from Cartoys in 2007 for around 2500.00, at the time they offered an interest free deal ...we took it. CARTOYS set up the account. We even had them add 50.00 a month to the monthly due payment to ensure the expiration date would be met far ahead of time, we even had it automactically with drawn from our bank account NEVER missed a payment. In January we owed 487.oo, we paid 125.00. In Feb. we owed 362.00 we paid 125.00. Suddenly in March we owe 890.00 because we missed the expiration date? We have spent 2 hours of our time trying to talkk to someone at G.E. Bank we are lied to, talked down to and even hung up on! Does anyone know a good attorney?

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9:58 pm EST
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Car Toys remote start

i purchased a remote start and was told that the install was included. i made an appointment for 9 am and was told that it would take 2-3 hours. i left for 2 hours and returned and was told that it would be about 1 more hour so i waited. after an hour was told that it would be a little longer and that they would need to charge me for an additional relays. i was told several times that it would be a little longer and at 4:10 pm 7 hours i was finally given my car back. when i got home i found out that the rear defroster and valet switch was not installed after calling them i was told that it would be an additional 75 dololars . i will never buy another product from car toys again

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Quick1
Spokane, US
Jan 06, 2010 11:46 pm EST

Thats not cool... Hey, I would use Auto Upgrades Plus if I was you... these guys are honest, really good prices, fast service, highly recommended try them out sometime... :) Here is their number 475-8943

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7:05 am EST
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Car Toys damaged car

Car Toys is a dishonest, unprofessional, and sloppy operation. I brought in my BMW to have an iPod connection installed and they assured me they had the right tools to do the job. When I got my car back there were 2 large chips in my wood veneer console, where the installer had simply pried off the piece with a screwdriver. To make it worse, they denied they did it, falsified the paperwork I had completed when I dropped the car off, and tried to make it look like the damage was there before I brought in the car. Avoid this company at all costs, because it will cost you in more ways than one. I've never seen a company with worse overall customer service. They should be ashamed.

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1:46 pm EDT
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Car Toys bad, slow,

dont get the insurance...thats all i got to say..i would even stay away from cartoys..theyre not looking out for their customer theyre just trying to make a sale..insurance for cell phone took me a month to get replacement..had to send mine in first..they sent me a faulty battery in the new phone and didnt send out a replacement..i bought a new battery myself and luckly the phone didnt ruin the new 80 dollar battery..now im waiting for a call back because i now have a water damaged phone to return and my info in the computer is messed up so im waiting ..i give them a 1 out of 5 rating..a 1 star for replacing my tilt with a fuze that had a faulty battery..

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4:36 pm EDT
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Car Toys cell phone warranty

Car Toys Totem Lake Kirkland Washington is horrible! We've had nothing but problems with cell phone contracts and phones. DON'T EVER DO BUSINESS WITH THEM!

My husband purchased a T-Mobile G-1 for me as a Christmas present and also purchased the additional 2 year replacement warranty for $199.99- my husband was told that if anything happens to the phone I could just bring it in and it would be replaced. My phone just died for no reason. I took it in and they could not find any damage and their comment was "I guess you're lucky that way..." The phone is less than 5 months old. The assistant manager JT said I will need to send in my phone to the manufacturer. I showed him our paperwork that showed the proof of additional insurance (which by the way is exorbinant) and he said their insurance doesn't cover the phone so I need to send it in to the manufacturer. I am in sales and rely on my phone for business and cannot do business without the phone. I need a replacement phone and right now I am losing business and they will not replace the phone. We will never do business with them again and I am getting the word out. Their promises and their business is a total SCAM!

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JORDANESQE 23
BOTHELL, US
Apr 30, 2013 12:09 pm EDT

DOES ANYBODY KNOW THE NAME OF THE COMPANY THAT HANDLES CAR TOYS CELL PHONE WARRANTIES THEY SUCK!

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stupaid cartoys
seattle, US
Jun 25, 2009 2:45 pm EDT

same thing is happening to me and my sister. call them so many time but i cant get anyone to talk to. DON"T buy anything for CARTOYS, go to BESTBUY.

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stupaid cartoys
seattle, US
Jun 25, 2009 2:43 pm EDT

same thing is happening with me and my sister. I'm going call them but their no one there to talk to.

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11:20 pm EDT
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Car Toys cell phone

I read the complaints about Car Toys but didn't believe them. I had purchased a car stereo system with no problem. Not so with cell phones. I spent 3 1/2 hours in the store getting my account established, etc. I was courteous and let the salesman move to other customers without complaint. Purchased 3 cell phones with new AT&T account. I tried to convince my wife to purchase the same phone I had. She insisted on a different one. We were assured that we could change it to the same as mine within 30 days ... no problem. Until we tried it. At first they were going to give us no credit for her phone and charge new price for the update. When I complained they then said we were too late to change anyway because they have a 14 day return policy. I showed them the 30 day policy I had in writing, but was told they did not honor that. All this with another store employee telling the Manager I was correct in what I was telling him. Don't go to Car Toys in Fort Worth, Texas. You are sure to be burned.

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Wkelley
, US
May 11, 2012 4:15 pm EDT

Bought the 199.00 insurance and was told i would get a brand new phone anytime i messed mine up up to 4 times in 22 months. Went in for first time and they said i had to call a number. Then the people on the phone charged me 69 dollars and said they were shipping a refurbished phone to me not a new one. Then they called and said they were out of stock and that car toys would send me a phone and charged me 569.00 until i returned my phone to them. Opened mail today and i got a new phone literally just the phone no battery, no battery cover just the phone itself. I would suggest just paying the normal insurance through your provider. Atleast they would swap your phone out that day and not make you mail it in.

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native_texan
Fort Worth, US
Jul 03, 2009 4:29 pm EDT

There are three or four Car Toy stores in Fort Worth. The one I went to evidently did not have all the information from the manufacturer to perform a complete install (and did not know that at the time of install), and because the blackberry no-hands feature to my car audio system has had a run of complaints, they are installing a separate blackberry interface at no charge to compensate. The Car Toy store I have been to, although has been slow, is trying their best to correct a bad situation that the manufacturer has put them into.

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CB1
Kirkland, US
May 11, 2009 4:28 pm EDT

Car Toys Totem Lake Kirkland Washington is horrible! We've had nothing but problems with cell phone contracts and phones. DON'T EVER DO BUSINESS WITH THEM!

My husband purchased a T-Mobile G-1 for me as a Christmas present and also purchased the additional 2 year replacement warranty for $199.99- my husband was told that if anything happens to the phone I could just bring it in and it would be replaced. My phone just died for no reason. I took it in and they could not find any damage and their comment was "I guess you're lucky that way..." The phone is less than 5 months old. The assistant manager JT said I will need to send in my phone to the manufacturer. I showed him our paperwork that showed the proof of additional insurance (which by the way is exorbinant) and he said their insurance doesn't cover the phone so I need to send it in to the manufacturer. I am in sales and rely on my phone for business and cannot do business without the phone. I need a replacement phone and right now I am losing business and they will not replace the phone. We will never do business with them again and I am getting the word out. Their promises and their business is a total SCAM!

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2:50 pm EDT
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Car Toys warranty for blackberry

I purchased a Blackberry Curve in August of 08 at that time I also paid $200 for the extended warranty through Car Toys. I went into the store when my phone no longer worked and was handed a phone # to call for "customer service". I called the # and was told I needed to pay them an additional $55 for non refundable replacement costs and would have to give them an additional $285 returnable deposit until they received the bad phone. I was never informed of these extra fees by sales staff when I purchased phone and agreement or I would have never paid $200 insurance with $340 in additional fees. I was told phone was fully covered no matter the damage all inclusive replacement cost for new phone as many times as it needs replacing for the next two years. So I will have to pay them their nonrefundable $55 replacement fee to get a manufacturer reworked phone not a new phone as promised returned to me sometime in the next month after they look it over.
DO NOT PURCHASE A CAR TOYS EXTENDED PLAN WARRANTY UNLESS YOU CAN AFFORD GETTING SCREWED FINANCIALLY AND WAITING A MONTH FOR REPLACEMENT

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Car Toys blackberry cell phone warranty

What a ridiculous nightmare! I got suckered into purchasing a $200 extended warranty for a new Blackberry Pearl in January 2008 (I know-very stupid). 11 months later the phone simply wouldn't take a charge. I called the warranty phone number for the CarToys warranty who told me to go into the retail CarToys store and see if it was the battery or charger. I knew it wasn't either, but went anyways. The clerk informed me that she saw bent pins in the charger port. Bent pins? What are you talking about? I have no idea why the pins are bent, but I have a deluxe extended bumper to bumper warranty that I was told covers everything, even putting it through the washing machine. I've never touched the phone in any abusive or negligent way. I'm not some kid who just wants another new phone for no reason. At that point the clerk gets on the phone with the warranty company, supposedly a secondary vendor. All of a sudden the "deluxe" bumper to bumper warranty was denied because "I had obviously tampered with the pins." I again explained that the charger wasn't taking a charge and that nothing had been tampered with. They sent me home with my old phone saying they would find another way of covering it for me and let me know by that afternoon. Needless to say, I didn't hear from anyone and called the following morning. Now I speak to the manager and he says he'll get back to me in just a bit. He calls back in an hour and tells me that he has to jump through corporate hoops but that he thinks he can replace the phone but the warranty is now void. I tell him that he'll have to do better than that as I foolishly paid $200 for a warranty that was completely bogus and invalid. I still haven't heard from him. This afternoon I called Verizon who told me they would send out a new phone immediately and that it was still considered covered under the manufacturers warranty within 12 months, no questions asked. Now I want my $200 back from CarToys. What a ripoff company. Slimeballs!

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4:08 am EDT
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Car Toys never again

I purchased the Car Toys Extended Warranty for my Blackberry. There is a hole in the phone to connect a lanyard so you can hang the phone around your neck. The lanyard swung as I was closing my car door and the phone came apart. It will not snap back together, so I called their so called customer service. Instead of getting the phone replaced under warranty within 48 hours as promised by the salesman when I purchased it, I am getting the run around. They told me they would have to send the file to corporate and have them decide if I had been negligent. I don't think so. Accidents happen. I will never purchase anything from Car Toys again.

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Car Toys don't ever take your car there

I had an auto alarm installed on my vehicle I had just purchased a month prior... When the technician attempted to show me a demo on how it functioned, he hit my windshield thus causing the alarm to go off. Then he hit it again, harder this time, and cracked my windshield. Here I am trying to prevent my windows from being broke and protect my investment, and their very own employee breaks my window. Instead of making it priority number one, he told me I had to come back the next day, and see if they could get one of their guys who strictly did windows to repair. And I had to *** with an unsafe vehicle. The technician never finished explaining the alarms function to me, and when I got to work, I opened my trunk, and realized, they never wired the trunk. This is where most of my valuables are placed, and they didn't arm it? It was my first time there and my last... I intend on contacted the corporate office... the companies CEO, and the better business bureau...the service that was provided by them was downright lousy, and they exercised imcompetence, and negligence.. Don't EVER take your care there! The location was 2801 Central Expressway in Plano Texas, 75075 phone number [protected]

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Car Toys their warranty is a nightmare

Good luck getting ANY level of customer satisfaction from Car Toys Extended Warranty!

They are IMPOSSIBLE to deal with and "customer service" does not exist whatsoever!

They actually made me regret leaving the repair service of Qwest! Now THAT'S bad!

I happily purchased 4 cell phones from Car Toys last February, but have now had 3 opportunities to utilize their insurance and have YET to be satisfied.

Most recently it took me over TWO weeks to get a phone that would be delivered in "2-3 days."

Next time I'll be sure and purchase the extended MANUFACTURER'S warranty and NOT the CAR TOYS warranty!

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Frogett
, US
Sep 04, 2015 7:27 pm EDT
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Just tried to use Car Toys extended phone warranty. Originally I was told that it would be a new phone. Now they say that the gentlemen misspoke and they only send out refurbished phones. I sent in my phone a week ago. I was told that I would have my new refurbished phone in 2-3 business days. When I called to find out where my phone was I got the run around. They say they shipped it out but e a tracking number could not be provided and they are not sure when I will receive my phone. I spend $200 on a warranty to be without a phone. I will never purchase an extended warranty through a 3rd party company again.

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Nice _guy
, US
Dec 05, 2013 2:05 pm EST

I bought 2 iPhone 5 1 year ago from Car Toyz, The sales guy from car toyz told me that, I could just bring them the bad phone and they would replace it in store. now year later my iPhone battery fail. went to the store they said no you have to call this number and deal with them. Ok so I call the number, and now they tell me I have wait for them to send me a prepaid packaged, so I can send my phone in and they will either fix my phone (in perfect condition by the way, besides the battery. It was in a case with ghost armor the whole time) or replace it. Ok 8 days later I received a replacement phone which the mic on it doesn't work. I think to myself "well this is a new phone right? I will just take it to apple to see whats wrong. Well the apple tech told me that that was a fake phone and we can't even touch it. I ask "what did he mean by fake?" he says they basically took the inside of another phone (not my original one by the way) and refurbished a $800 phone with fake plastic cheap parts. The back of the phone doesn't even have the engravings from apple and FCC stuff. its just blank and it feels like cheap plastic. Now they want me to send the phone back in, stay without a phone for 8-10 more days (when my wife is almost due with our first baby) and they will see what they can do about it. And this whole time they talk to me like they are doing me a favor. Come on I paid $500 for the warranty service. $250 a piece on two devices. This is ridiculous.

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thu
Hillsboro, US
Apr 22, 2009 9:13 pm EDT

I have some problems with CAR TOYS ONLINE too. They charged my credit card for multiple times, and it took long time to get the phone.

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Heather
,
Sep 19, 2008 9:12 pm EDT

I just tried to use the extended warranty that I spent quite a bit of money on in July of 2007 and I agree with you, I am very disatisfied. First the lady I dealt with did a poor customer service job, partly due to being nearly impossible to communicate effectively with, partly due to what seemed to be general attitude, I could tell right away they purposely try to make this difficult to use and encourage their customer service people to not give replacements, maybe they hope most people will just get irritated and give up.

Then she tried to tell us that they wouldn't cover the phone which was faulty and malfunctioning for quite some time now and is now nearly impossible to use due to no fault of our own, when we insisted that was wrong they agreed to cover a replacement but wanted a credit card number so they could charge us the cost of the phone plus a $35 dollar deductible and they had to recieve our old phone in the mail before they would deduct the cost of the phone. I paid darn near the full cost of the phone just for the stupid warranty for it! (dumb on my part, I know!) How about they just charge me if they don't get the old phone or better yet, just do the replacements in the store and save us all this hassle to begin with. Oh but it's easier to screw people over when you don't have to deal with them in person, god forbid they make things easier for the customer who is giving them money for their services and can take those services elsewhere in the future. I decided to pass on that deal, I think I'd rather just spend the extra 15 bucks to get a replacement through Verizon and hopefully leave the store with a phone in my hands, I didn't know we could get a phone replacement through them for only 50 bucks or I'd never have spent all that money on a Car Toys extended warranty. (I fully admit it's my own fault for not being better informed, but I still can't help but be irked by the whole situation.)

The salesman made it sound like it'd be great coverage and misled us to believe we could just get a replacement free of charge and easily and definitely sort of put some pressure on us to buy the warranty and sung it's praises like you wouldn't believe. They said if we didn't use the replacements in the warranty after 2 years we could use the 200 dollars per phone we spent on it toward a new phone, I sure hope they honor that and don't have some loophole to worm through when that time comes.

Oh well, I'm young and dumb and have learned my lesson about buying extended warranties, at least from places like that.

Oh yeah and when we were signing up for the new service they were supposed to waive some fees because they were running some kind of special and we got charged with those fees anyway. I didn't pursue the matter enough when I noticed it and now regret not insisting I be reimbursed.

In my experiences thus far it seems like you tend to get screwed no matter what when buying wireless phones and plans from anywhere and they always do their best to make you feel like you didn't just get totally boned. Unfortunately they know cell phones have become one of those uneccessary "neccessities" and most people are willing to take the b.s. for the sake of having one.

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Car Toys sexual harassment

Car Toys - www.cartoys.com

I was sexually harassed by a co-worker and was later that week yelled at and threatened to not contact the Human Resources department again for an issue without following the chain of command. Well, as I was told when I was highered if not comfortable with this, go higher. So I did as this individual C***s C*op** is still employed there at Car Toys and I am not. He is there cause he is the highest seller and they could not afford to lose him. D***e*l N*l**y than moved me to another store thinking I would quit and soon followed by me taking 2 weeks vacation that really pissed him off and when I returned from vacation not a week later I was fired. And let me tell you after a cartoon investigation of less than 10 hours it was recommended by Loss Prevention that I be fired. After I posted a huge blog on myspace I was terminated. Why there is no good reason and this is why I am receiving Unemployment, because I was wrongfully terminated.

Since than I have run into several unsatisfied customers from Car Toys and I tell my story and let the customers know employees are smoking weed and playing basketball and football on work premises and his too affects their install. And theft is brought up and I let them know yes it is a huge issue and happens and they are creative about it but I was fired for supposedly selling an item I still have in my possession. I am a whistle blower and this is why I am gone and the fact that I did not put up with someone sexually harassing me and management approves of it apparently at Car Toys. And may I add they brought an employee back for my position that they laid off right before me. And mind you she padded inventory, I shorted so much out when I took over cause she claimed items were in the store that were not there.

You tell me. An awful place to shop and get service.

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kamthorn hill
, US
Jan 07, 2023 11:37 am EST

we brought over $3000 worth of radio speaker cars cameras. then find out that the radio don't come with sxm radio. so had to bring truck back and paid for sxm thing and another labor cost. manager only said, don't know the guy don't work here anymore. OUCH

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Mora14
, US
Sep 04, 2018 2:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello my is Jose López [protected] location with problems 810 NE loop820 hurst tx 76053 tel [protected]. Yesterday Sunday 11/19/17 time 10:00 am I took my car to put a new radio because the radio having problems this the third radio. Now yesterday the employees iwas messy will my Car amp he burn now. No one is responsible

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R paquette
, US
Aug 20, 2018 8:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We brought our cadillac in for a new stereo. The technician blew our drivers airbag. It will be 3 months on monday since we brought our car in. They dont call us back. Tried regional manager and have heard nothing. As much as i dont want to...i think i will need to start a lawsuit

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Itwillfollowyou
Federal Way, US
May 11, 2011 12:09 am EDT

Do not go to the Car Toys in Tacoma, the Manager their, Marcus will try to screw anybody's wife he comes in contact with. I will not give out his last name, but I am pretty sure you will figure it out if you come in contact with him at the store. Trust me, I have personal experience with this ###. If you do go, please do not leave your gf or wife alone at ALL with this home wrecker, he will do anything and say anything to screw your girl or wife. Anyways, it's a crappy store, you can get better service and products at Best Buy.

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anonymousbutnotforlong
Aurora, US
Jan 28, 2015 10:49 am EST

I have gone through the same experience and I work out of the Colorado region. They move the victim instead of the harasser. I went up the chain and all 3 HR reps have claimed they cannot substantiate my claims, besides the code our store manager introduced to check out hot women from our large window that looks out onto broadway. How can you investigate in less than 24 hours? They don't follow company handbook and when I directly quoted from the handbook they still refused to abide by it. My store manager just got a slap on the wrist and I was forced to move to another store. Sexual harassment and sexual discrimination is prevalent and accepted in Car Toys. Shame on all 3 of the HR reps who are women. I am contacting a lawyer as should you. Please let me know if I can do anything to help. Habenerosarehot@yahoo.com

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red75
Lake Stevens, US
Sep 20, 2013 3:47 pm EDT

I bought a system with a GPS and back up camera, they did not work right and then not at all and my glove box fell off (installaiton wires went thtough the glove box) I took it back to have it fixed and the "installer" blamed the problem with the GPS on my car and told me "Ifixed it for you" like he did me a favor (It was not my car it was a censer on the installed system) and the camera is fixed. I get in my car and the camera is not fixed so I go back into the store to tell them, they take the car back into the shop, come tell me that the camera is a bad one and they have one on the way right now from the Lynnwood store, after awhile he comes back and tells me they can't find one and I need to make a appointment so I do for the next morning, I get in my truck and my middle console is so loose it feels like it's broken, so I go back in again and complain the "installer" tells me he did not do this and we got into a shouting match.
He attepted to fix it the whole time being a major jerk and the Manager told me he believed the "installer", all this should have never happened. Everything else is fixed hopefully I never have to go to another Car Toys again.
Customer service is on such a weak level at the Car Toys in Everett WA. on Everett Mall Way
Congratulations Car Toys you lost me

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dealerman1967
, US
Aug 29, 2009 10:46 pm EDT

Yeah, you better be careful about who you deal with at Cartoys. I used to do buisness with them for the last few years. But not anymore. They got some new people who don't have a clue about customer service. I am an aftermarket manager at a local dealer here in Dallas and will never do buisness with Cartoys. They are only care about customers who are spending money right now, once they have your money your not a priority anymore. It is sad to say, but I met their Regional Manager and he is a arrogant @sshole who rubs off on his sales managers. All their talented employees who care are gone and left before the storm got worse!

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Mar 25, 2008 9:21 am EDT

Were you aware of any theft rings within the Car Toy business while you were employed there? Which location were you at? We recently had a complete install done, when we picked it up our alarm system was disabled. They said it was all wired correctly and it must be a remote problem, of course they didn't carry the remotes so we were on our own. One week later the system was stripped in the middle of the night, and they attempted to steal the car before we chased them off. They had a key in the ignition that didn't belong to us, knew our address and knew exactly what they were coming for. Coincidence? If you have any information that might support our instincts please share them with us. We are meeting with the investigator soon. Thank you.

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MAD IN DC
,
Nov 07, 2007 7:26 pm EST

I'm sorry it happened to you, and it's not right. There are Lawyers you can contact who won't charge you unless they win the case against the company. Sexual harassment, and sexism, wrongful termination,etc... all are multi-million dollar lawsuits. There are women's leagues available to help you as well. Good Luck.

Car Toys Customer Reviews Overview

Car Toys is a retailer specializing in car electronics and wireless devices. They offer a variety of products including car audio and video systems, GPS navigation, and car security products. Additionally, Car Toys provides professional installation services for the electronics they sell. The company also sells a selection of mobile phones and related accessories. With a focus on enhancing the in-car experience, Car Toys aims to cater to customers looking to upgrade their vehicle's technology and connectivity features.

Car Toys In-depth Review

In summary, Car Toys offers a good range of car audio and electronics with a focus on customer service. However, there are areas where they could improve, such as providing more competitive pricing and enhancing the online shopping experience.

Website Navigation and User Experience

The Car Toys website is easy to navigate with clear categories. However, sometimes pages take time to load, which can be little frustrating.

Product Range and Selection

They have wide selection of car audio, electronics, and accessories. It's good for finding many options in one place.

Pricing and Value for Money

Prices can be bit high compared to other retailers. But sometimes they have good deals that offer value for money.

Customer Service and Support

Customer service is helpful when you can reach them. They try to solve problems, but response times can vary.

Installation and Service Quality

Installation services are professional and they make sure everything works before you leave. Quality is generally good.

Online Shopping Experience

Shopping online is convenient, but website could be more user-friendly. Checkout process is straightforward.

Warranty and Return Policy

They offer warranties on products and have a clear return policy. It's reassuring for customers.

Promotions and Discounts

They have seasonal promotions and discounts. It's worth to check their website or sign up for emails to get best deals.

Expertise and Knowledge of Staff

Staff seems knowledgeable about products. They can give good recommendations based on your needs.

Product Availability and Stock

Most items are in stock, but sometimes popular products run out. It's better to check availability before going to store.

Shipping and Delivery Options

They offer several shipping options, but delivery times can be long. Free shipping is available for certain orders.

Customer Reviews and Testimonials

There are mixed reviews online. Some customers are very happy, while others had less positive experiences.

After-Sales Support and Services

After-sales support is available, but effectiveness can depend on the issue. They try to help with any problems after purchase.

Payment Options and Security

They offer various payment options and the website is secure. It's safe to make transactions on their site.

Accessibility and Store Locations

Stores are located in several states, but not everywhere. If you live near one, it's convenient to visit in person.

Other headings like Community Engagement and Social Responsibility, Environmental and Sustainability Practices, Brand Reputation and Industry Standing, Comparison with Competitors, and In-Store Shopping Experience are not covered due to lack of specific information or because they are not applicable in this context.

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