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if you want to sleep on the floor, order a bed from structube
So i ordered a bed and mattress from structube, and after managing to schedule a delivery within their very limited options the order arrived without the bed.
Only the mattress. No answers, no explanation, no bed. Calls to customer service advised that they would get back to me on monday to 're-schedule' the delivery.
So like the subject says, unless you want to sleep on the floor don't order a bed -- or possibly anything -- from the structube website.
customer service, product quality
We received our table with a dent (manufacturer's defect) and dealt with their staff for over a month to attempt to schedule the delivery of a replacement product. The staff clearly do not communicate and after each promising to call back, never did, ending with another phone call accusing us of never responding to their messages. This has been an overall...
Read full review of Structube and 1 commentterrible service
Beware do not buy from this store.They screwed my whole order up.They delivered 2 of my pieces a month late and told me i had been bumped on the rest of my order because i wanted them to deliver me whatever they had after a month of waiting.They told me i would have to wait at least 2 more weeks for my other 2 pieces of my bedroom set.After 2 weeeks i went by the store to see how much longer i would have to waitThe manager then told me they had placed the order wrong and i would have to reorder and wait all over again.I got my money back for the 2 night tables and i told the manager i will never buy furniture from them again, she said im sorry you feel that way.Go to anywhere else but here to buy your furniture.THEY DONT GIVE A C*** ABOUT THEIR CUSTOMERS.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
After purchasing a chair and console from Structube, I went back a week later to pick up the items. When they brought the two items out, instead of the console I ordered, there was a desk. Somehow, someway, it was my fault!!! I then asked that they order the console and deliver to my condo without charge, not only do they refuse, but they were rude...
Read full review of Structube and 25 commentsOverview of Structube complaint handling
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Structube contacts
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Structube phone numbers+1 (877) 721-3787+1 (877) 721-3787Click up if you have successfully reached Structube by calling +1 (877) 721-3787 phone number 0 0 users reported that they have successfully reached Structube by calling +1 (877) 721-3787 phone number Click up if you have UNsuccessfully reached Structube by calling +1 (877) 721-3787 phone number 0 0 users reported that they have UNsuccessfully reached Structube by calling +1 (877) 721-3787 phone numberUSA and Canada
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Structube emailsmedia@structube.com95%Confidence score: 95%communication
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Structube address6000 Route Transcanadienne, Saint-Laurent, Quebec, H4T1X9, Canada
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Structube social media
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