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Straight Talk Wireless
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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F
11:19 am EST

Straight Talk Wireless Straight talk phone cards service

On dec 28 2019 added time off phone card, it gave me a total of 39 days of service, On jan 1 2020, 611611 said card was entered a second time, Which we know is a lie you cannot enter a card twice. Anyway on Dec 28 straight talk took away 7 days of my phone time and refuse to give my days back, what a rip off its 7 dollars of theft by straight talk.

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12:45 am EST

Straight Talk Wireless Unlimited wireless data with hotspot

This is the second time that this plan has turned off my hotspot even though I did not use 10 gb of data through my hotspot connection.
I called customer service and spent more than an hour with three different agents trying to find the problem only to be told that I used all my hoty data which I absolutely did not.
My phones data usage shows that I used 9.3 gb of data OVERALL which is under the ten gig limit and my hotspot was turned off.
The overall data usage included data used by my phones browser AND by my hotspot.
I only used my phones data connection and browser for downloads and the only data I used through my hotspot was to load webpages, pics, and short vids.
There is no possible way that I used ten gig of data through my hotspot but they turned me off anyway.
The last agent manager told me that their system said I used my hotspot data up which is untrue since I used just over nine gb of data overall between hotspot and my phone browser.
He refused to fix the problem or even tell me how they computed hotspot usage.
I am absolutely dissatisfied with this service and unless this problem is fixed, I will find another wireless carrier AND I will never spend another cent in Walmart AND I will tell everyone I know that you do not get what you pay for with straight talk wireless.
Fix this problem or I walk and tell everyone.

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11:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Been trying for three weeks to export my phone number to a different company

I have had my same number for several years and need to change to a different company. Not willing to do it or work with the company. Extremely unprofessional after being a customer for over 7 years
Do not use straight talk
I currently have three phones in my name and 4 other family members have this service as well, will cancel all service if not resolved tomorrow am.
How unprofessional not to release my phone number
Will report to the BBB and Fcc

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V
1:16 pm EST

Straight Talk Wireless Phone service

my plan was set to expire Dec 25. I tried to hit the brick and mortar walmart to but a card but it was xmas eve and they closed early. No worries! I'll put cash on my paypal card when they open tomorrow - oh wait they are closed christmas.
It took me most of the day after celebrating xmas with my household to do it, but i loaded money on to my card at cvs and went home to purchase straighttalk service on the straighttalk website. I quickly entered my card info but after i hit submit i noticed i mistyped the security code. I got a pop up saying the charge was declined yet I got an email alert that my card had been charged. It was a pending transaction. $ no longer available as it's tied us in that pending authorization. I called ST customer service - they told me they couldn't do anything and to talk to my bank. But they said those charges typically clear after a few hours so i'd be fine to get service Dec 26. My bank was of course closed Dec 25 and I worked Dec 26 during open hours - but kept checking for the promised reversal. It's the 27th and it's still pending. Talked to paypal and they said only ST can release the authorization. Talked to ST and they refused.

I HAVENT BREN ABLE TO CALL MY SICK MOTHER FOR CHRISTMAS BECAUSE STRAIGHT TALK STOLE MY MONEY.

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1:44 pm EST

Straight Talk Wireless Sim card order/shipment

FedEx required a signature but I am never home.
Fedex acount manager didn't give me the option to pick it up or leave it at my door as they always had previously; Complaint filed with FedEx already.

Straight Talk didn't even attempt to help me, they just refered to their terms and conditions stating I had to sign for it. They didn't try to contact FedEx to have me pick it up, and they are refusing still to contact FedEx to have the order returned for my refund. Essentially I have a $50+ order that I have already paid for that is being held captive by Straight Talk and FedEx with neither side willing to assist. It is absolutely the most insane and horrible customer service I've ever received from 2 companies at the same time pointing fingers at me and completely unwilling to help.

As i former customer service rep for a satellite communications company, we had products that I could easily have redirected via the shipper. We had many, many tools and were able to customize the heck out of the delivery options for the customer. Those are the days of old, customer service now is outsourced to India and they could care less if they actually help you because saving money is more important to these terrible companies.

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J
11:39 pm EST

Straight Talk Wireless Straight bulls××t from straight talk

I buy the ultimate unlimited $55 plan. However it's not really unlimited 60+GB is considered excessive use and you get throttled. Use of hotspot gets you throttled at 60GB per straight talk customer service. However at 13 GB of usage hotspot won't connect. It's been 2 days of no hotspot. My neighbor who I convinced to get straight talk a year ago can't connect with only 5GB of usage. She called complaining and admitted using hotspot but like me is fine with getting throttled at 60GB. Straight talk completely disconnected her phone. She is only a little over 2 weeks into her 30 day plan. We understand we are violating the policy however we was told that in doing so we would 've slowed down/throttled at 60 GB. We are both ok with that. However I'm only at 13 GB and she was only at 5GB. Changing their mind and cutting her completely of us straight Bullsh×t.

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10:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Cell/phone

I have been with Straight Talk for 5+ years.Today I called because I needed my phone unlocked to take overseas. They refused to do it. Said that I needed to buy a new unlocked phone. I asked 4 different people that if I have to buy a new phone give me one good reason I should stay with your company if this is what you do after 5 years of service. Not one could tell me why I should stay and 2 of them were supposedly supervisors. So after 5 years if this is the customers service I get and I have to to buy a new phone then onward and upward I'm leaving this company for someone that appreciates my money and can at least give me 1 good reason to stay with them. Pretty sad when your own employees can't give me a reason to stay with your company.

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7:02 pm EST

Straight Talk Wireless Pay for the data I should be able to use it how I want

Was tethering my lap top computer to my phone they said that I couldn't what difference does it make I pay for for the data, why can't I use my data how I want? Everyone who is unhappy with Straight talk service should join in class action lawsuit they have been sued before for misinformation they lost and played out 40 million, time to put this company out of business for good they act like they are above the law and laws do not apply to them!

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12:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Misleading on hotspot

For 2yrs I have been using hotspot on my phone, no issues because straight talk told me that they don't support hotspot. So I get a email saying to I have used up my hotspot. I looked through my emails and haven't received not one email of the this change. I want to know what I need to do to sue them for being mislead. The only way I can get hotspot back is if I pay 55.00 a month.. or when my hotspot 10gb is up. I want to sue them now...

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2:18 pm EST

Straight Talk Wireless Straight talk smartpay

On the 22 of October i bought a service plan from straight talk 49$ and from smart pay 49$ thinking the card i payed on the smart pay was my bill... it was not it was another service plan. When i went on the automated pay system on nov.5 it asked me to reactivate the service press 1 i did the system took out $54.82. Then i had an additional payment taken out for $54.82. All together this is almost 200$ and the refund department REFUSED TO HELP ME. I LOST ALL THE TIME I PAYED FOR. After being on the phone for 2 and ahalf hours. Nothing was resolved and i had to pay 39$ for them to reactivate the phone witch is use for work and for my children to get ahold of me. I am astonished by the amount of resistance that I received as i DID pay for the service and feel as though noone cared they were ripping me off. I pay about 200$ for 1 month of service. Was refued to be able to speak to a supervisor. I have been a straittalk customer for years and NEVER received such bad treatment! I have always referred friend family and even strangers to your service and now i feel like that was a mistake. If this doesn't get resolved i will have no choice to take my business eles where. I am not asking for free stuff or anything just i receive the service i payed for.!

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6:25 pm EDT

Straight Talk Wireless Customer service

I am a senior and having some trouble with my phone that I bought from Walmart that is designated for Straight Talk Wireless. Today I called and spoke with a Supervisor named Andreas and his number is 540124. He didn't speak very good English and did not have any answers for me regarding my problem with the phone. He also did not refer me or transfer me to someone that could help. I will be shopping for another phone and wireless provider very soon.

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11:56 am EDT

Straight Talk Wireless $55 plan they shut off my data

Straight talk wireless offers a $55 unlimited plan. The last several months they have [censored] off my data claiming I went over my data usage. I understood and read that going over a certain amount of data would slow it not shut it off! According to my phones data manager I did not go over and the customer service person could not even get his story straight! They told me to refer to their policy garbage online about data overages. Its false advertising and straight up fraud! Do not use straight talk! I'm switching companies.

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6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless cell service

Had Straight Talk for 1 year, suddenly four days ago my service was cut with 6 days remaining. Used the online chat and talked to 3 different barely english speaking "tech supports" on the phone, evidently all history of me having straight talk was gone, phone number didn't show up in system or the straight talk sim card. Was basically told I never had straight talk, so I was completely cut off and the 45 dollar plan I had not used yet vanished and could not be refunded. I can't be the only one whose account information vanished. Already on a different carrier.

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6:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Unable to send / receive text message

On 10/28/2019 in the evening I stopped receiving and sending texts, On the 29 in the morning I was able to send and receive texts for a little bit but then I stopped receiving and sending. I contacted straight talk and was on the line for almost 30 minutes, It started off good but when we went through all the easy things to check it was like they just stopped talking to me. I tried to talk and no one would answer when I could hear them talking in the back ground, I got feed up with it and so I hung up. I then called back about 20 minutes later and talked to a Cindy, She walked me through the same things and then was unable to fix it. so transferred me to a guy, He had me try a few things which didn't work and then he did the same thing, I could hear him talking and joking and laughing with others around him, I would try and get his attention by saying something and he wouldn't respond. I still do not have text nor at this point do I want anything to do with Straight Talk. I will start looking for a new provider tomorrow.
I was on the phone for over 35 minutes the second time and about 25 the first time.
I took pictures of my phone showing the call and the history. I would think that you can go back and listen to the call if in fact you really do record them.

Thank you

Karl.

[protected]

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11:39 am EDT

Straight Talk Wireless Customer service and management

Ok I bought refill card and refilled my service and my hotspot stopped working so went through 611 and customer support many time s and nothing . so told to purchase extra data to see if helped issue and did not and got tech support and they claim purchased 45 dollar plan and that is why . I do believe was a 55 dollar card that I purchased but being over week ago no longer have the card . and so asked them to go thru history and see have always bought 55 dollar card since learned of it . so asked what can I do to correct problem or mistake and said purchase new 55 dollar card and loose the supposed 45 dollar card or wait till end date and so I asked about extra data I purchased and was told since used 700 mb of data since beginning of cycle nothing could do . not because went over monthly plan of data but 700 mb of data period lol. Ok I use my hotspot to play a game and have spent more money on that game than 5 years of service for me and my kids and wife and parents will change companies before let game go lol. My household 6 plans at 55 dollars a month is 330 dollars a month and because they have no way to attempt to help with this would lose us because no way to add money and correct issue and nothing can do about any of it except steal 50 from someone lol if that way you guys do business have no clue how still in business . but this will be last time you do it to this family and this not first time of getting ripped off by you first time was had to order sim card but had to purchase plan first so active and by time got sim card and activated had to purchase another plan to activate do asked for credit of plan could not use cause of waiting on new sim card so 45 dollars for plan did not make 1 call on and now this . and will make sure every media site can post on will get posted on . and will spend money somewhere else where they appreciate my business and work to provide a service to fit my needs . won't stay in business like this for ever .

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10:22 am EDT

Straight Talk Wireless Customer service

I have spent 2 hrs his morning on the phone with 3 different people trying to refill my service I ran into Walmart before work to buy a card when trying to add it said it was no compatible with my phone I interned call the 1-800 number to see if they could add the service plan and I pay the balance that was needed with my credit card he stated that what he could do was at the plan in which I would receive only 20 days of service instead of the 30 I said that was fine whatever works best I wanted put on several holds supervisor had to approve it in which they did said I was good to go never received benefits or the message saying it was applied to my account service steal inactive called again told the lad what happened with last call she stated the card/pin was inactive and I needed to take it back to the store mind you I had talked to customer service agent 30 minutes prior and pin was fine I asked her to check information from my call that I placed not even a hr ago she said she had no notes on my calling and couldn't see if I called I asked to speak with a supervisor he looked over my notes and told me the card was purchased 2 days ago and applied to a different number how could that even be possible if I just purchase the pain/card this morning at 7:51 so finally after the back and forth with him he added my service plan then made the comment the after today that pin will be removed from the system and won't be able to be used again like I was being dishonest about just buying it as I sit here with my receipt in hand I have been with you guys for years and I'm very upset and disappointed in how this was handled customer service is very poor and I'm am very upset and not happy

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11:07 pm EDT

Straight Talk Wireless lg cell phone and service

I bought a new cell phone and card from Walmart from straight talk. When I got home I tried to use it and activate sim card. It kept reading invalid sim card. I took it back to Walmart three days later. My account said active at this time but home would not work. So Walmart proceeds to tell me it's a defective sim card and that they don't carry new some card and that's what I needed. So ok I was told to contact the company and they will send a replacement. Ok so it's five days later first attempt made to call I sit on hold for 45 minutes and then get told there closed call back again. Ok so it's two more days day I try again and after an hour I get to hear a human voice finally and guess what soon as I give him information I get disconnected. So ok it's been another four days until. Get time to call again. I try online this time have a full conversation with the chat Alexander on chat support without getting anything but disconnected. Then I call and get Daisy she acts like she's helping and tells me I have to be transfered to someone else but guess what there closed already. So over 2 this hours wasted. Now I call the next day and the issue gets fixed finally. But they will not give me credit for the days that the phone has not been used . I take to a supervisor and pretty much sums it up as your screwed we do not care if you have service with us or not. Soon as my time is up I'm transferring service big mistake by thinking your company cared.

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11:35 am EDT
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Straight Talk Wireless Straight talk

I wish to file a complaint about Straight Talk Wireless on their 30-day billing cycle that they advertise. They are taking my monthly bill every 28 days they're shorting me two days every month. So they are fraudulently advertising a 30-day billing cycle for their unlimited plan but yet every 28 days they're charging me so I'm losing two days every month by the end of the year all of lost almost a complete month.

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11:00 am EDT
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Straight Talk Wireless Data

False advertising for Data services. I've had this phone company for 10 years now and over the last few years have had difficulty with straight talk not fulfilling what the activation card each month says it will. They do not slow my data down after alltoment runs out often it is just completely turned off and non accessable. I've spent a rediculous amount of money into this company to not be able to use my internet AT ALL.

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Lucy59
, US
Oct 09, 2020 9:07 pm EDT

I'm with you in the complaint. I've spent a ton of money as well. They dont care!

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10:01 pm EDT
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Straight Talk Wireless Voicemail

Can not access my voicemail. Every time I call my voicemail enter my pin it says service not available, good bye then hangs up. I called straight talk customer service for support 3 times, they say they reset my pin to the last 4 of my number and I would receive a email about the pin reset. Each time I never receive an email and I still can't access my voicemail. What is going on? I have 6 voicemail I can't listen to.

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Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

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Contact Straight Talk Wireless customer service

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

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