Straight Talk Wireless
reviews and complaints

My name is Rachel Lefebvre and I am a Canadian snowbird who resides in North Fort Myers, Florida for approximately 6 months out of the year. I purchased an iphone 6 at Walmart in North Fort Myers, Florida in November 2018. I could have chosen any supplier at that time but I chose Straight Talk because the representative from Straight Talk assured me that my iphone would not be locked if I was on a prepaid plan. The rep was aware that this phone had to be unlocked so I could use it once I returned to Canada. I called your office on April 16, 2019 to cancel my Auto-Refill Enrollment because I had returned to Canada. Your representative assured me that he had cancelled my auto refill and that I could go with any provider of my choice when I would return to the United States in the Fall 2019. The only thing he could not assure me of was my telephone number [protected] may not be available after 6 months. I called my cell phone provider (Virgin Mobile) in Canada and they advised me that the phone was locked and to contact Straight Talk to unlock it. I called your Straight Talk office on April 20 and spoke to a representative from your office who would not help me in anyway and she was rude. I asked to speak to the Manager and was transferred to a number where nobody picked up the phone. Having to call your office again was quite frustrating. I finally was able to speak to a manager on April 20 at 2:10 pm, his name was Edgar, employee number 526696. I explained my situation about the phone being locked and he simply said the phone cannot be unlocked because I was not with your company for 1 year. I explained to him that being a Canadian I could never be with your company for 1 year because of the immigration laws. I also explain that I was mislead and lied to by a representative when I activated the phone. This would mean that I could never leave Straight Talk as my provider which makes no sense to me at all. The manager told me that if I had served in the military that this would be the only way he could unlock the phone. In my opinion, his professionalism was not of a manager at all. I have worked in a Client Service field for the last 25 years and I would never treat a client the way I was treated by your staff. The information provided to me by your staff when I first activated the phone was inaccurate. This is unacceptable that your company abuses their clientele by giving false information. I called Verizon and they assured me that had I chosen them as my provider my phone would not have been locked even on a prepaid plan. It is imperative that this phone be unlock since I no longer have a cellular working in Canada and I'm unable to purchase another one. I certainly do not want to go around explaining my situation to all my American and Canadian snowbirds friends who may leave your company.
I look forward to hearing from you before I write to the Better Business Bureau.

My coordinates are as follows: iPhone cell number: [protected] (Not active)
IMED [protected] 3, my Canadian phone number [protected], my e-mail address is rachel.[protected]@sympatico.ca

Thank you.

Rachel Lefebvre

They are taking out two phone payments every month since i started service every month I have to call and end up so angry I start yelling .they promise me every month they will fix it and refund my money and never do now I'm gonna cancel my husbands service because I'm tried of calling every month and being lied to and it never gets fixed and my money never gets refunded..By far worst company ever

I believe there was a storm or something and I was unable to reach my voicemail. I can't enter a password that I have saved for myself. I figured something got struck my lightning or destroyed. I figured I would wait a couple of days and it's still not letting me call my voicemail. It says it will connect me and I just hear my message. How do I fix this?

The absolute worst customer service imaginable! As long as they get the money they could care less about trying to resolve a issue. Lost service 5 days ago, can not dial out, receive, or text in any manner. Beware! They had been a good service provider until a problem arises, now, many people in my area are without service and they are claiming it is a phone issue. I am looking into a class action law suit, on the grounds of fraud.

Straight talk states that unlimited data only consist of 60gb then you have to buy a new $55 unlimited plan to restore the high speed data. My data has been throttle after 28gb of data used. When i talked to straight talk they said to restore the high speed internet i had to buy another phone. How is unlimited data limited to only 60gb it is high robbery

I have had straight talk for about ten years and I have to use wifi to do anything on internet I contact them they said it's normal I told them no it's not i been paying 55.00 a month for UNlimited data and cant access nothing without wifi and they claim thats normal I haven't had 4g on the top of my phone for three months they claim thats normal but it isn't

My phone was stolen, so I cancelled auto refill for that number: [protected]. I was charged anyways. I have gotten nowhere with the customer service numbers. Just got charged again. You can e-mail me at: [protected]@hotmail.com.
Thank you,
Gary L. Klein

P.S. I have tried the number: 866-677-6470 to resolve this issue but only got busy signals even though I have tried dozen times at various times of the day. Including 3am. Very disappointed in the customer service systems in place.

I called and cancelled auto refill on 3-24-19. They took the money out of my account anyway resulting in overdraft. When I called it took the same morning it was taken out it took 3 days to put my money back in but I still owed for the overdrafts that this caused. I had my money all planned out. I was not going to use the $40. 00 in my account. All other checks were covered. By them taking the $4o.Oo out it caused not only that payment to overdraft but 2 others. I am very mad because I had cancelled auto payment.

I added a service plan to my Straight Talk Wireless through the app on my phone. I always just plug in the service pin number and at the end of my service plan the new plan is added. It was asking me if I wanted to add now or reserve. I was a little stumped because it has never asked me this before. I did not realize that by changing their app and asking me this, I automatically lost my unused days and the plan started right now, by hitting the apply now button. I called "Customer Service" and there is "nothing we can do". Gee thanks. Customer Service can use an attitude adjustment; not very nice at all. I can't even pronounce what either gentlemen's name was who I spoke with. The supposedly supervisor stated there is nowhere to submit a written complaint with this company. I can't afford to be losing days on my account and there has to be a department or something where you can discuss or write to within this company.

Data runs out in 1 day after you pay for your minutes.i call and they say reboot your phone or I have used up all mydata also when i paid for min they was placed on some one else's number when I called back to tell them they said they had refunded the money back but didnt.they scam people out of their money their data and services they say I can't have a hot spot they don't provide hot spot.i lose service and everything

I called to actavite a phone I thought I had gotten a 55 dollar unlimited card but what I was given was a 35 dollar card with 3 gigs of data and the phone number was changed 3 times in the course of 2 hours to resolve this without loss of service corporate agreed to reset the data when it was gone when O called to have this done they said no and offered extra service days with no data then they offered 1.5 gigs of data I told them that I would not settle for less then 2 and When they said that they were going to transfer me they hung up

I purchased an unlimited data plain for 55 dollars which the card stated unlimited unlimited data. Well when I reach a certain amount of data they blocked me from being able to use any data. I still had 20 days left of service before I had to refill my account. I called them and they told me that it is unlimited until I get to 60 gs. Well it never said that on any card I have purchased. It only says data unlimited unlimited Twice. Unlimited means there is no limited to what you use. I guess they didn't learn that in school or something. The picture I'm showing is my data chart which states I have used 200 gb of my unlimited plain. I had to end up buying a 5 dollar plan just to get 1 gb of data. I have talk to them over and over again and can't get no where with them.

I attempted to purchase a phone on line. It took 5 attempts to complete the order, thanks to their website (even with chat assistance). When I finally completed the order and pressed confirm, the screen read "system failure". I then tried to place the order over the phone. I was connected to 3 different agents (all speaking broken English). The third agent finally attempted to take my order. I then repeated all my information which took over twenty minutes. He then tried to place the order and also got "system failure" on his screen. He put me on hold to contact a systems supervisor. When he finally returned, he informed me that there was an internal system problem and it needed to be repaired. He said to try the on line order later. I asked if the information that I gave him (including credit card) would be used. He said no, and assured me that the order and charges would not be duplicated when I placed my order at a later time. After hanging up, I went on line with my bank and saw that there were not only one, but two, pending charges ($85.69 X 2) posted. I called straight talk c.s. back to get a credit and they said they could not and to call my bank. I did and my bank said they could not remove "pending" charges and to call back when they actually post. I then checked my email and saw 2 order confirmations on orders that said "system failure try again later". I have spent close to 3 hours trying to order and correct all of your errors, and still do not know if my order is correct, how many phones I will or will not receive, and how many times I will be charged. You owe me time, aggravation, and an apology as a straight talk customer for many years. Michael Kowal [protected] P.S. I do hope this gets forwarded directly to straight talk! 3/12/2019 Refund? Credit? Written response? P.P.S. If I receive 2 phones (a possibility), I will be forced to go through additional time and aggravation to accomplish a return.

I purchased a Galaxy J3 Orbit with Straight Talk simply because the $55 prepaid plan stated "unlimited data". I used the phone mainly as a hotspot for my Xbox one to play online games and watch Netflix. In a matter of 16 days I used well over 60GB and didn't think anything about it because my prepaid plan stated "unlimited data". According to Straight Talk, after 60GB they'll review your account for violation and reduce your data speed to 2G which means you can make phone calls and send text messages but cannot access the internet from your phone.

My phone was purchased around early Dec. 2018. So new, yet You won't allow internal storage. I paid 250. I will need my money back. 300. Should have allowed me to have word. Not only does it not, I can't even get your app. (I even have a storage card.) Why did I spend money like that on a phone you will not allow to have storage? Edy.
[protected]@yahoo.com

My son lost his phone. I ordered a new one from ebay. I needed a new SIM card. Went to their website, entered my ZIP, ordered the recommended one. It would not work, called ST, I was told that needed a different one from Walmart. Walmart no longer sells the SIM cards, so I ended up buying a Starter Kit which comes with 3 SIM cards and 1 month worth of pre-paid minutes. I paid $50 for the kit vs the 0.99 cents SIM Cards advertised on their website. I called them up to set it up. They also added the minutes from the card, before they did that I asked them to confirm if I would be charged a week later via autopay. They said I would not. I did get charged. They are not willing to give me my money back now. I see that this is a PROBLEM with this company. I wish someone would sue them for missinforming customers.

Ticket #[protected]
Pin failure on my daughter's phone because walmart did not scan it correctly.
I called customer service 4 times and chatted with a representative once. I talked to maria, louis, javalan? And yesterday a 'manager' possible named tracy.
There was one more that I could not even understand them or their name. Each conversation took over half hour and it was them over and over saying please wait while I look. Please wait. 'tracy' the manager was so rude I almost want to removed all phones and go to another service. Four of your customer service people told me the fix would take 24-48 hours. Over and over, and when they did not fix it in time (now day 5) rude tracy says it is up to 72 hours and would not listen when I talked and kept saying she is saying 72 when I asked if all of her customer service people lied to me. My daughter has now been without service 3 days. She was out of town at a game and could not reach me for a ride. I spend a lot each month for many many years and dont appreciate the treatment. I emailed a copy of the receipt and all the information requested immediately. They are supposed to activate the pin I sent and adjust her phone time for me. Walmart scanned 2 of the cards correctly but not the 3rd. By then it was already scratched and I only had a picture of the number to send my daughter to activate.
I had to repeat myself with every call because they had to type in their translator and didnt understand english well and read from a script. This is an easy fix and I was treatly so poorly and unprofessionally. I keep getting passed to someone else because they are not properly trained. I am giving the ticket number again and need this resolved asap! I am a single parent paying for all these phones and just want them to do their job, I do mine so I can pay straighttalk. This last week dealing with your staff felt like I was with verizon again.

The cell to be adjusted and the information should be in the ticket number but when I call no one seems to know what is going on and asks me the same questions over and over and then ask me to wait... I used so much of my service trying to resolve a $30 card.

Cell phone account was paid then withpout my authorization they charged my card an addition 49 dollars and called it *airtime. If I were you thinking about joining straight talk do not give them auto refill permission. I haven't talked to them yet but I can pretty much tell you how this will play out. If I am not refunded immediately, I along with my 5 family members will go back to unique wireless. I never had this bs from them.

I bought my son an LG Premier phone from straight talk, and when he opened it on Christmas Day the phone was busted i have tried to contact straight talk customer support and nothing is being done about it i spent $150 on a phone that useless i would like to have some help fixing this issue that a lot of people seem to be having with Straight Talk company

I was trying to get my phone unlocked. I called last month and they told me I needed another month so I added it. now that the month is over I called back and she said I was sort 6 days. don't understand how that works when there is 12 months in a year .so I asked to speek with her supervisor he got on and said something very smart butt and hung up on me didn't give me time to even say a word .so I called back spoke to customer service and they told me I had 13 months of service with you so they should unlock it. so he transferred me to a woman who was just as a smartbutt and wanted to argue instead of talk to me and explain. I am very upset with this and will call the BBB NO CUSTOMER should ever be talked to the way I have been. I am very upset and want this fixed I have 3 other phones with you and will terminate them all if this isn't handled