Stop & Shop
reviews and complaints

My stop and shop I go to is on Westchester Ave in white plains...i would like the cleaning staff to clean the bathrooms often.I find the stalls are dirty and the bathroom... womens..smell awful...please use a different scent or non scented cleaning solution..it smells so awful.I want to gag..I don't know if its the urine or the solution...

I am a long time customer of Shop and Stop. I will now Stop Shopping here. Terrible experience checking out, the more you buy the worse checking out is. They cram you into small spaces to try to self check a whole cart of groceries— no thank you.

One cashier open in the store? Bad Management overall. Calling customer feedback line results in a black hole. After filing a complaint and being assured that someone would call back to update the resolution within 48 to 72 hours, I waited over a week, no call. So I call back to follow up, the rep is surprised she says this is just wrong. Again I am assured someone will call me back as soon as possible. Days go by, third time calling, I request a name, surely if they really care about customer feedback they have someone in charge?

Nope, not Stop and Shop, someone will get back to me by the end of the day...not expecting anything.

Just a perfect case study in how to lose thousands of shopping dollars from a previous loyal customer.

No worries, Aldi, Lidl, ShopRight, Wegmans, Stew Leonard's, Whole Foods, Trader Joe's, Kings, etc., all treat their customers better than Stop and Shop so we will spend our money elsewhere.

The new Self Check Out System is awful. It seems like after every other item is scanned and placed in the bagging area a message comes up saying that it needs to be placed in the bagging area (which it was) and you have wait for a Stop & Shop employee to come and clear the system. It makes checking out take MUCH longer than necessary. Something needs to be done about it

A while back I complained about not receiving your weekly flyer in the mail along with other company flyers (Shaw's and Roche Bros.) Thankfully, you did start sending me a flyer in an envelope every week. I am 88 and really appreciated your effort it sending one out. But, that did not last long. I no longer get one. You have ridiculous robots, which we pay for, running around the stores, a lot of times in the customers way. But now it seems you can't afford to send out flyers. If you are no longer going to send one out, please let me know and I will go from there.
Looking forward to hearing from you and hopefully a flyer every week.
Lena Sabine
[protected]@comcast.net

On 28 May 2021 I placed an online order, my number and address associated with my order is: 347-946-4128, 177 Freedom Avenue, Staten Island, New York 10314; and when I received my order on 29 May 2021, the 3 one pint light cream, the date on them were 06 June 2021, so I called immediately and asked for them to redeliver 3 new ones with a better date. The representative set it up for redelivery for 30 May 2021 and much to my dismay, the 3 light cream pints had the same exact date, 06 June 2021.

I immediately called to question why the same problem happened again and Augustine did not have a viable answer and despite my refusal for a refund and requesting a redelivery with newer dates on the light cream, he hung up on me and then issued a refund anyway.

Your delivery minimum is $65.00 and to compel someone to make another order just to receive the appropriate products that they initially ordered, is unprofessional and bait and switch, to say the least.

I have requested a supervisor, but instead, Augustine, Patti, and Pamela, have decided to play games. Patti also pretended to be someone name Nancy, a Supervisor who doesn't exist.

we call stop and shop many times to pick a shopping cart property of stop and shop. we call store manager in lynn ma and he no take action . please pick the carriage we be appreciate it before it cause accident at 95 chatham st lynn ma you can reach me at [protected] evi andoni tank you

Ever since Stop & Shop changed from PeaPod to Stop & Shop Delivery I am being charged full price for items that are on sale when I put them in my cart. 7 sale items I put in cart on Friday for delivery on Sunday I was charged full price! I ordered them because they were on sale! I used peapod for 15-16 years almost weekly. Since it has change to Stop & Shop delivery, I am constantly charged full price for sale items.

I will never use this service in the future. I stopped shopping in their stores years ago and now will not use the delivery service either. I am going to complain about the unfair pricing where ever possible to alert others not to use this service or shop in their stores!

Why when we are suggested to maintain 6ft of separation.. are we then all hoarded in and out of the same exit/entry way, when the location has a second exit.. that is now blocked off, only since Covid. I have no idea why this company would go against mandates. "Stay 6ft apart, but we are removing an exit choice for your safety." Makes no sense to a logical mind. I need help here and an explanation, to why I am not allowed to use the exit of your building. Please and Thanks.

I have been purchasing my beef and chicken from stop and shop for many years and loved the convenience of being able to ask the butcher for specific cuts to my liking. I just found out from the butcher, who has traded in his meat cleaver for a box cutter, that all meats are now being pre packaged and vacuum sealed at a separate facility and that is unacceptable. I will not be purchasing my meat from stop and shop any more and will be going to a local butcher. I can say there will be a large number of patrons who will do the same and stop and shop will lose a large amount of business. I will only consider purchasing meat from your stores IF the butchers can freshly cut meat on site in the store. This is far beyond disappointing.

Good Evening, My name is Geraldine Major,

I am a regular customer at your Roslindale store. Today at approximately, 1:00 EST, I attempted purchase gas from the kiosk attendant. I believe his name is Mo. He was on his cell phone. I told him I was just topping off my tank because I had 3/4 of a tank of gas already and asked him to just put 6.00 in my tank. I gave him my Stop and Shop card and my debit checking account card. As I was pumping my gas I heard the tank running over and realized he had authorized 15.00 instead of the 6.00 I requested. I replaced the pump leaving gas in the line because my tank would not take any more gas. When I went back to the window to alert him, he said " I thought you said 15.00. I told him, I clearly told you that I was only topping off my tank, but you were talking on your cell phone and not paying attention to your customer. He went on to argue with me stating he knew his job and he was no longer part time but a manager. I told him this is not about your employment status, but not paying attention to your responsibilities and customer requests. Complaint Manager please be advised I was intentionally using a checking account that I knew only had 12.91 as a balance until my Social Security check is deposited . That was the reason I was only topping off my tank with 6.00. Now I will be charged 35.00 from my bank for over drawing the account. I immediately brought this to the attention of one of the store managers, his name was Jordan. Please inform your staff to stay off of their cell phones when dealing with customers and especially when handling money. You are welcome to contact me at my home

61 Roseberry Road Hyde Park, MA 02136 or by telephone [protected].

Thank you for your attention to this matter.

A couple of weeks ago I went to your store on 1160 kings hwy cut off in Fairfield, to play the numbers and purchase game tickets every other day I go to do this everyone knows me there, well this day when I purchased tickets and played the numbers I left a ticket behind, I didn't go back down to get it cause I thought one of the cashier's would hold it for me (I was the only customer at the counter). When I go back down a couple days later I was informed by the cashier that she had my ticket But when she went to look for it she couldn't locate so she said that she would look for and for me to stop by when I was finishing shopping. I finish shopping and went to the cc there she informed me that she couldn't locate it (I didn't get her name). I wasn't going To complain but it just bothers me that someone would take a two
dollar ticket that wasn't their s And know that I'm in there every other day. I must take this time to congratulate the young lady that did try to do the right thing.

Not appropriate and offensive in a public store. Are workers allowed to wear these offensive masks

Hi,
I visited the S&S store in Cheshire, CT this a.m. Drive by Sun night to check hours of store and bottle redemption. Signage reads open at 6:00 a.m. Bottle redemption has sign on entry door and also each redemption machine.

I walk in redemption at 7:20 to redeem S & S water bottles. I specifically chose this time because I am a senior and did not want to be crowded into that small room.
1. All plastic machines were blinking FULL.
2. Sign in redemption room reads "call for assistance" There is no phone to call.
3. I walk in store see associates talking with each, looked like there were suppose to be filling pu orders. I request assistance. I am told to go to Customer Service. Customer Service is dark, I go to a cashier supervisor and she tells me redemption does not open until 8. I explain signage and am told there is no one here at this hour. Well she knew I was not going to let it go so she found someone to empty one plastic bottle machine.
SO I arrived at 7:20 and did not start redeeming my bottles until 7:50.

When I go back inside to redeem my paper receipts for cash I am told that the 6:00 a.m. signage was for when COVID was going on. What a stupid response. Covid is still going on.

My question is WHY? you advertise special hours for seniors, and then do not staff or educate existing staff of your hours, policy and what about a pandemic. I have pictures of signage if you e-mail me and can forward them.