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1.1 370 Reviews

Stop & Shop Complaints Summary

8 Resolved
362 Unresolved
Our verdict: If considering services from Stop & Shop with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Stop & Shop reviews & complaints 370

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R
12:01 pm EDT

Stop & Shop My complaint is with a customer on 7/2/2021

On the above date, I encounter a very unpleasant experience at the Stop &Shop in Highland Park N.J. with a seem to be a older male asian customer of descent that was standing behind me. I was at the register making a purchase when I ask the individual to step back because he was directly on top of me while I was making my Purchase. I said to him (Quota)"Excuse Me" He replied in a very loud tone, What you said to me? He repeat this phase three additional times to me. I don't not response to him, because I knew at that point that he was looking for a reaction from me. I knew that he had heard me the first time, I feed that he was looking for a verbal or physical confrontation. After the third times he said it. He realize what the other customers standing in line was thinking As well. I continued to ignore him. I continued to make my purchase with out any other incident. I'd informed management of the incident that occurred on the above date. I feel disrespected, and embarrassed, as well as threatened by this individual. I allowing this incident to be noticed for the simple reason that this should not occurred and if I come into contact with this individual the outcome may turn out differently. As well legal and ethical implications against your establishment
Respectfully,
Mr. Rudy Colleton

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2:55 am EDT

Stop & Shop Bathrooms

My stop and shop I go to is on Westchester Ave in white plains...i would like the cleaning staff to clean the bathrooms often.I find the stalls are dirty and the bathroom... womens..smell awful...please use a different scent or non scented cleaning solution..it smells so awful.I want to gag..I don't know if its the urine or the solution...

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10:19 am EDT
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Stop & Shop Bad Management

I am a long time customer of Shop and Stop. I will now Stop Shopping here. Terrible experience checking out, the more you buy the worse checking out is. They cram you into small spaces to try to self check a whole cart of groceries— no thank you.

One cashier open in the store? Bad Management overall. Calling customer feedback line results in a black hole. After filing a complaint and being assured that someone would call back to update the resolution within 48 to 72 hours, I waited over a week, no call. So I call back to follow up, the rep is surprised she says this is just wrong. Again I am assured someone will call me back as soon as possible. Days go by, third time calling, I request a name, surely if they really care about customer feedback they have someone in charge?

Nope, not Stop and Shop, someone will get back to me by the end of the day...not expecting anything.

Just a perfect case study in how to lose thousands of shopping dollars from a previous loyal customer.

No worries, Aldi, Lidl, ShopRight, Wegmans, Stew Leonard's, Whole Foods, Trader Joe's, Kings, etc., all treat their customers better than Stop and Shop so we will spend our money elsewhere.

Desired outcome: I expect nothing

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5:27 pm EDT
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Stop & Shop Deli - public health; slip and fall hazards.

I have several concerns to share with you about the Manchester, CT Stop & Shop.

1) When I was there a couple of days ago, there were several spills of some orange liquid in the produce department that had not been cleaned up.

2) I nearly slipped on a wet wipe on the floor that had not been cleaned up. This is a "slip and fall" liability issue.

3) DELI: Flies were buzzing around the deli. I told the meat cutter who waited on me. I pointed out the "fly zapper" located on the wall about 8 feet away from the open meat/deli cases. It was filled with dead flies. He said he had never noticed it and showed zero concern for the health issues connected to flies around and possibly in the food.

I do not think that one fly zapper is sufficient for the large size of the deli.

In addition, it would be smart to place some fly zappers outside of the deli area to catch them before they get behind the counter and into the open cases of food.

4) Deli meats and cheeses are not all in a refrigerated case. Some are left out on a counter, partly uncovered and apparently unrefrigerated.

Suggestion: A health inspection and some education for staff. Perhaps they could take a field trip to Highland Park, which is always clean and safe when I shop there.

Desired outcome: health inspection and some education for staff. More fly zappers near deli.

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12:18 pm EDT
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Stop & Shop Self Check Out System

The new Self Check Out System is awful. It seems like after every other item is scanned and placed in the bagging area a message comes up saying that it needs to be placed in the bagging area (which it was) and you have wait for a Stop & Shop employee to come and clear the system. It makes checking out take MUCH longer than necessary. Something needs to be done about it

Desired outcome: Fix Self Check Out System

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P
9:46 pm EDT
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Stop & Shop Cashier

The cashier, named "Jennifer, " at checkout aisle #10, during the 8:00 pm time slot, on 6/19/21, located at 1710 Ave. Y, always hides her name tag. She was warned about this several months ago by the front end mgr. named "Michael" and she did the same thing today again TWICE after the mgr. "David" told her to put her name tag on. She first had it removed. After David informed her of the store policy requiring it to be visible to all patrons (for customer service complaint-related issues) she put it on and then DELIBERATELY COVERED it with her apron. She has been told several times about this, yet she refuses to heed the laudable advice of the mgrs. Please speak to David and Michael to confirm the details, as this has happened many times before, all in a deliberate, evasive attempt to avoid being reported for negligence due to customer service-related issues. Terminate the aforementioned employee for a consistent and deliberate breach of company policy rules.

Desired outcome: Terminate the aforementioned employee for a consistent and deliberate breach of company policy rules.

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7:24 pm EDT
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Stop & Shop Flyer

A while back I complained about not receiving your weekly flyer in the mail along with other company flyers (Shaw's and Roche Bros.) Thankfully, you did start sending me a flyer in an envelope every week. I am 88 and really appreciated your effort it sending one out. But, that did not last long. I no longer get one. You have ridiculous robots, which we pay for, running around the stores, a lot of times in the customers way. But now it seems you can't afford to send out flyers. If you are no longer going to send one out, please let me know and I will go from there.
Looking forward to hearing from you and hopefully a flyer every week.
Lena Sabine
[protected]@comcast.net

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5:08 pm EDT

Stop & Shop Report

I am reporting Phillipa Campbell Jack, Front End Manager, of the STOP and SHOP store at 1790 Post Road E, Westport, CT. She verbally assaulted me and was not giving me a great customer service experience. I have gone to the Stop & Shop for over 20 years and she made a scene while yelling loud and back to me as a customer. I would like her to be reviewed as she made me feel uncomfortable.

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V
1:02 pm EDT

Stop & Shop Self checkout

You have a BIG problem with store 1009 flatbush ave Brooklyn New York store #506. On 06/1/21 at 6:07pm. I entered the store to purchase as usual. I shopped and preceded to the self check as usual. On this day I was harassed and observed as if I was doing something wrong. In self checkout there is no time limit but was treated as if there was.

Desired outcome: Send an undercover investigator to witness the problem

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Update by Viki Bailey
Jun 15, 2021 5:36 pm EDT

I am a diheartened shopper of Stop/shop. I am also a diheartened self checkout person. On 6/11/2021 at store 506 at 1009 flatbush ave Brooklyn New York. On this day I visit to shop for food as usual. I was checking out only to be harassed by the female person assigned to the area. I was observed the whole time I was checking out to be approached by some one that appeared to be a manager to ask how much more items I had to checkout and I responded with ‘those two items’ and continued to pack my groceries. The worker assigned to the self checkout continued to speak of how scared I was of them and how She (the female worker)would get someone to do something to me. I feel you have a problem at the store disrespecting the customers and distrustful of customers at the self checkout. If you don’t trust the customers in self checkout then close the area.

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10:44 am EDT

Stop & Shop Home delivery

On 28 May 2021 I placed an online order, my number and address associated with my order is: 347-946-4128, 177 Freedom Avenue, Staten Island, New York 10314; and when I received my order on 29 May 2021, the 3 one pint light cream, the date on them were 06 June 2021, so I called immediately and asked for them to redeliver 3 new ones with a better date. The representative set it up for redelivery for 30 May 2021 and much to my dismay, the 3 light cream pints had the same exact date, 06 June 2021.

I immediately called to question why the same problem happened again and Augustine did not have a viable answer and despite my refusal for a refund and requesting a redelivery with newer dates on the light cream, he hung up on me and then issued a refund anyway.

Your delivery minimum is $65.00 and to compel someone to make another order just to receive the appropriate products that they initially ordered, is unprofessional and bait and switch, to say the least.

I have requested a supervisor, but instead, Augustine, Patti, and Pamela, have decided to play games. Patti also pretended to be someone name Nancy, a Supervisor who doesn't exist.

Desired outcome: Christina Selvaggio

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Johanna Voisine
, US
Feb 14, 2022 10:20 pm EST

Yesterday, 2/13/2022, I went to get some groceries at the Stop & Shop on Main Street in Wedtfield. I bought an avocado and when I cut it and opened today to add to a salad, it was black inside.

It seems that it was put inside a fridge while being shipped from Dominican Republic.

This is the 2nd time this hapoens to me. The quality of some of Stop and Shop produce is going down. A shame.

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U
11:58 pm EDT

Stop & Shop stop&shop shopping cart

we call stop and shop many times to pick a shopping cart property of stop and shop. we call store manager in lynn ma and he no take action . please pick the carriage we be appreciate it before it cause accident at 95 chatham st lynn ma you can reach me at [protected] evi andoni tank you

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D
8:49 am EDT

Stop & Shop Front end personal

I normally shop in the stop & shop in wspfld, ma, very nice store, employees are friendly. I was in feeding hill, ma on sunday 5/9 on springfield st, I decided to go to that one. Let me tell you the 1st person at the door was so rude, nazi style, which is uncalled for, and set me off immediately, I wasn`t even in the store a min and that`s the greeting I got, I don't need that [censored] in my life from any rude people, kids that you hire should be in a re_education camp, till they learn to have respect.
I was an employee of edwards food warehouse before it came to be stop and shop and none of us were rude like they are today, we would all been fired, which these kids need to be if you can`t be nice to people.
Don`t work with the public
Then the young [censored] at the self-check had an attitude, as I have never seen before, if that was my kids she would be dead so disrespectful. I've been shopping at stop and shop for 20 years or more, as far as I am concerned if this company want s to continue to hire these young punks with no respect for and of the elders, I will never set foot in that one in agawam again and I will surely tell people how rude they were, so discussed, I will never set foot in any of there stores now so many other ones out these they hire good people.

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8:11 am EDT

Stop & Shop Price differences

Ever since Stop & Shop changed from PeaPod to Stop & Shop Delivery I am being charged full price for items that are on sale when I put them in my cart. 7 sale items I put in cart on Friday for delivery on Sunday I was charged full price! I ordered them because they were on sale! I used peapod for 15-16 years almost weekly. Since it has change to Stop & Shop delivery, I am constantly charged full price for sale items.

I will never use this service in the future. I stopped shopping in their stores years ago and now will not use the delivery service either. I am going to complain about the unfair pricing where ever possible to alert others not to use this service or shop in their stores!

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7:30 am EDT
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Stop & Shop Entry/exit

Why when we are suggested to maintain 6ft of separation.. are we then all hoarded in and out of the same exit/entry way, when the location has a second exit.. that is now blocked off, only since Covid. I have no idea why this company would go against mandates. "Stay 6ft apart, but we are removing an exit choice for your safety." Makes no sense to a logical mind. I need help here and an explanation, to why I am not allowed to use the exit of your building. Please and Thanks.

Desired outcome: Open the second exit ASAP

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11:26 am EDT
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Stop & Shop Butcher department

I have been purchasing my beef and chicken from stop and shop for many years and loved the convenience of being able to ask the butcher for specific cuts to my liking. I just found out from the butcher, who has traded in his meat cleaver for a box cutter, that all meats are now being pre packaged and vacuum sealed at a separate facility and that is unacceptable. I will not be purchasing my meat from stop and shop any more and will be going to a local butcher. I can say there will be a large number of patrons who will do the same and stop and shop will lose a large amount of business. I will only consider purchasing meat from your stores IF the butchers can freshly cut meat on site in the store. This is far beyond disappointing.

Desired outcome: Bring back fresh cut meats in store not off site

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G
8:32 pm EDT

Stop & Shop Gas Station Attendant over charged my checking account

Good Evening, My name is Geraldine Major,

I am a regular customer at your Roslindale store. Today at approximately, 1:00 EST, I attempted purchase gas from the kiosk attendant. I believe his name is Mo. He was on his cell phone. I told him I was just topping off my tank because I had 3/4 of a tank of gas already and asked him to just put 6.00 in my tank. I gave him my Stop and Shop card and my debit checking account card. As I was pumping my gas I heard the tank running over and realized he had authorized 15.00 instead of the 6.00 I requested. I replaced the pump leaving gas in the line because my tank would not take any more gas. When I went back to the window to alert him, he said " I thought you said 15.00. I told him, I clearly told you that I was only topping off my tank, but you were talking on your cell phone and not paying attention to your customer. He went on to argue with me stating he knew his job and he was no longer part time but a manager. I told him this is not about your employment status, but not paying attention to your responsibilities and customer requests. Complaint Manager please be advised I was intentionally using a checking account that I knew only had 12.91 as a balance until my Social Security check is deposited . That was the reason I was only topping off my tank with 6.00. Now I will be charged 35.00 from my bank for over drawing the account. I immediately brought this to the attention of one of the store managers, his name was Jordan. Please inform your staff to stay off of their cell phones when dealing with customers and especially when handling money. You are welcome to contact me at my home

61 Roseberry Road Hyde Park, MA 02136 or by telephone [protected].

Thank you for your attention to this matter.

Desired outcome: Call from Store Manager, I can bring my account to him showing the over draft.

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11:20 am EDT
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Stop & Shop Lottery ticket

A couple of weeks ago I went to your store on 1160 kings hwy cut off in Fairfield, to play the numbers and purchase game tickets every other day I go to do this everyone knows me there, well this day when I purchased tickets and played the numbers I left a ticket behind, I didn't go back down to get it cause I thought one of the cashier's would hold it for me (I was the only customer at the counter). When I go back down a couple days later I was informed by the cashier that she had my ticket But when she went to look for it she couldn't locate so she said that she would look for and for me to stop by when I was finishing shopping. I finish shopping and went to the cc there she informed me that she couldn't locate it (I didn't get her name). I wasn't going To complain but it just bothers me that someone would take a two
dollar ticket that wasn't their s And know that I'm in there every other day. I must take this time to congratulate the young lady that did try to do the right thing.

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M
5:20 pm EDT

Stop & Shop Customer service person wearing BLM mask

Not appropriate and offensive in a public store. Are workers allowed to wear these offensive masks

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9:43 am EDT

Stop & Shop Covid-19

Hi,
I visited the S&S store in Cheshire, CT this a.m. Drive by Sun night to check hours of store and bottle redemption. Signage reads open at 6:00 a.m. Bottle redemption has sign on entry door and also each redemption machine.

I walk in redemption at 7:20 to redeem S & S water bottles. I specifically chose this time because I am a senior and did not want to be crowded into that small room.
1. All plastic machines were blinking FULL.
2. Sign in redemption room reads "call for assistance" There is no phone to call.
3. I walk in store see associates talking with each, looked like there were suppose to be filling pu orders. I request assistance. I am told to go to Customer Service. Customer Service is dark, I go to a cashier supervisor and she tells me redemption does not open until 8. I explain signage and am told there is no one here at this hour. Well she knew I was not going to let it go so she found someone to empty one plastic bottle machine.
SO I arrived at 7:20 and did not start redeeming my bottles until 7:50.

When I go back inside to redeem my paper receipts for cash I am told that the 6:00 a.m. signage was for when COVID was going on. What a stupid response. Covid is still going on.

My question is WHY? you advertise special hours for seniors, and then do not staff or educate existing staff of your hours, policy and what about a pandemic. I have pictures of signage if you e-mail me and can forward them.

Desired outcome: Live up to what you advertise. Hold some accountable.

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M
9:11 pm EDT

Stop & Shop Disappointed shopping experience

Yesterday I shopped at the Brockton, Massachusetts store,
932 North Montello St 02301

The boneless pork chops sale price $1.99 the store had none and the Butterball Ground turkey $2.99 the store had only 1 package.

Also the 3 day sale I purchased Folgers coffee, should have paid $4.77 but paid current sale price $6.99!

Not a very happy customer.

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Phone number

+1 (800) 767-7772

Website

stopandshop.com

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