Stop & Shop
reviews and complaints

7/29 ordered for Litchfield, CT store. Rec'd text back. Arrived, clerk: order not ready-called HOME phone. System sends texts via MOBILE. Very difficult-can't return-no groceries-sick spouse. Mgr would not come out.

Please--Ensure we were not charged for order; extend my apologies to the clerk whom I expressed my anger and frustration to; let the store know to communicate to the mobile phone on the order as well as home phone; send the $20 gift card that was offered mailed to my home address below. Thank you.

I called because I wanted to tell you about a positive experience in your store (Since I couldn’t find a place to do so on your website). When I called I was on hold for a few minutes—no problem. However, after that a message said all your Customer Service people were busy with other customers and then promptly hung up on me.

TWICE!

I had the same experience back during the holidays (December 2021) and spoke to Rob who said he was the store manager. He went on to say that the message should NEVER be followed by hanging up on someone! He said he would speak to his people and I considered the matter resolved—until it happened to me twice today!

Please have Rob call me [protected]) if he is still the manager. I would like to tell him he has at least one employee there who makes me want to return.

A bit bewildered

Charley Compton

Trumbull, CT

Store #0075

Store manager Mike

July 18 2022 approximately at 12:40

Me as a customer walking with my grandfather pushing a cart politely ask your floor employee if he can please move the water pallet out of the way so I can get out of the isle I was in and proceed with my shopping and not only did he ignore me and I had to ask again but he gave me a whole attitude. Then he got upset at me because I proceed to let him know the safety concern as a customer for the pallet being in the way un attended and still with pallet jack attached and able to be moved. Your employee decided that it was ok to get disrespectful. I told him I would complain to the store manager amd he said he did not care because the store manager was not going to do [censored]. I will like for a disciplinary action due not just for him being disrespectful and swearing at me as a customer but because when I tried to explain my concerns clearly he didn’t care . I believe a pallet jack should not be attached to a pallet in the position where it was without someone next to it. If a pallet should be left alone it should be in a corner away from harms way from customers or blocking pathways amd it should not have a pallet jack attached to it. If you can explain to your employee the safety concerns and possibly sit him down in front of the computer so he can re watch the videos before he operates one it would be greatly appreciated. Also customer service if you are dealing with a customer swearing and attitude should not be a way to treat a customer. As a customer that comes in to your stop and shop various times a week this should not be someone you should have working on your floor if he doesn’t know how to present himself as a stop and shop employee. This all happened near the registers by the isle where the bread is and the bakery if need be please rewind your store security tape so you can see who your employee is.

Politically bias, homophobic, smear campaigns on Facebook… Not very good for a local business when you are anti-LGBTQ and call people libtards

Very disrespectful

Cashier wearing black mask plus a face shield handling costumers broccoli with dirty latex gloves.No COVID protocol. After handling money, moving shopping carts around then going back to register with dirty gloves. Dirty shelves inside refrigerator that holds milk containers. Leaking roof. Store could use more cleaning.

My name is Milena I am an RN at Overlook Hospital. I had a terrible experience with two of your staff members at your South Orange store #2817. Spoke with Sue(clerk) MariEllen (pharmacist). Both of your staff members were extremely rude. Would not give their names and kept talking over me in a very nasty tone. Our patient states he will no longer be using this store. It is very sad when professionals behave this way. Please address. Thank you.

Management needs to stop cutting hours in all departments in order to claim said hours for themselves and claim bonuses. Also Management needs to get their priorities straight when it comes to employee safety and ACTUALLY protect their employees. This is absolutely disgusting and not to mention a GROSS abuse of power. Employees need to know they can feel safe working for this establishment and know they can get the hours promised by their union.

Monday, June 27 at Stop and Shop gas station on Falmouth Road, Mashpee, Mass. at about 6 PM. We stop there often to fill up our cars. We have fuel points to us and had both of our cars. We planned to put 10 gallons in each car with our fuel reward. We have done this many times all over the state of Mass and never had a problem. As we pulled the second car up to fill it, the clerk named Amanda (who later would not give us her last name), yelled through the intercom system we could not do that. She said it was against the law. We said we had done it before and we were from NC where we had also done so at other gas stations. She yelled we were breaking the law and we were definitely not in NC NOW! we apologized and she continued to speak loudly over the system. We said we needed to shop elsewhere. She yelled GOOD.

Not sure why she was so rude!

To whom it may concern,

I recently visited the Freeport St location in Dorchester on June 24th between 9p and 9:10p. As I pulled into the parking lot next to where the trailer sat for unloading, my tire popped due to the deteriorating entrance to the lot. As a result, I had to change my tire in the lot. Please refer to your cameras. Attached you will find relevant supporting photos. Please let me know if you need any additional information.

My email address is: [protected]@ctcmanagement.com

Please see attached complaint in regards to owed wages from working at your Levittown location.. thank you in advance for your assistance in this matter.

To Whom It May Concern:

I am a former employee of your Levittown Stop and Shop location that was terminated after five pay periods by managers Jamie and John after I was told that they can no longer accommodate the schedule with the times I provided. During my interview I disclosed that I already had a full time job as a supervisor at the NYS Dept of Motor Vehicles and I was only available from 7 p.m. to 11 p.m. Monday thru Friday (except for Thursdays) and on the weekends. After being employed with your company almost immediately my hours changed with my primary job not allowing me to work weekends. Also there was mandatory overtime added during the week that didn't allow me to make my shift occasionally during the week. I must add that from the start of hire I was never on the schedule and had to advise a manager that I was not placed on for hours. I successfully completed my training and was working on my own with no complaints from floor managers or customers. I got along with all of the employees immediately. When I called in one week to ask for my schedule as I previously expressed I was never on I was told by the manager John that I was terminated being that they could no longer accommodate my schedule. I thanked him for the opportunity and reminded him that I was still owed 6.75 hours from my first week of work, pay period 2/6/22 to 2/12/22. I was told that he would inform his co-manager Jamie and it would be corrected in a few weeks. I called for several weeks and a check for my missed hours were never received. I know that 6.75 might not seem like much but it is to a struggling single mother of two. I ask that my missing pay be investigated and dispursed to me immediately as I've waited patiently long enough. The 6.75 hours are missing from my paycheck dated 2/6/22 to 2/12/22 with a pay date of 2/16/22 check number [protected]. During that week I worked a total of 15 hours but was only paid for 8.25 hours. On 2/7/22 I worked from 7 p.m. to 11 p.m., 2/8/22 from 7 p.m. to 10 p.m., 2/9/22 from 7 p.m. to 11 p.m. and 2/11/22 from 7 p.m. to 11 p.m. totaling 15 hours for that work week. I ask that you as the corporate office please pay me for the hours that I worked and was not paid for by your Levittown office and mail it to my home or allow me to pick it up at your Levittown location at your earliest convenience. I have all proof of hours worked in my phone and written down since it was a while before I was entered in your system. Your floor manager Diane should also have a written record confirming my hours worked. I thank you in advance for your assistance in this matter.

Andrea Weaver

2919 Lewmay Road

3

Far Rockaway, NY 11691

[protected]

[protected]@gmail.com

I just purchased a package of shiitake mushrooms after 3 p.m. today. I thought I was buying sliced mushrooms, that you used to sell three months ago. All I got was one that was sliced and the rest were tiny pieces.The package was not even filled up to the top. I see the quality of produce diminishing considerably since you remodeled the store on Elliott Street in Beverly. I am most disappointed how the selection of food is now more limited all over the store; the prices have gone up; and now I feel deceived by the way the mushrooms are packaged. You used to sell thickly sliced shiitake mushrooms that were meaty like a steak.

Left Hungry.

I fell in your Highland Avenue store in Seekonk Massachusetts on May 4, 2022 at approx. 10:00 a.m.. I talked to the manager and someone else from Corporate in Quincey, Massachusetts by phone in the past. I need continued medical attention for my left knee that I injured in your store, but no one will call me back. I also would like to get a copy of the video from the store to see what happened and what made me fall. A Corporate employee stated that they were changing ceiling tiles, I know that changing ceiling tiles can produce a lot of dust to fall in the area. There was no signage around the scissor jack for people to use caution. Please send the video to this email address, [protected]@roblevine.com. This is my attorneys email address

On August 7, 2021 my 88 year old aunt purchased a single Amazon Gift Card in the amount of $1,500 from your East Broadway store. This card was of course used as part of an Amazon Gift Card SCAM. The value of the card was taken as soon as she attempted to activated it.

She contacted the store at the time and requested help and was told that there was nothing that could be done since she had purchased the card of her own free will.

While I understand why you may feel like this, Stop and Shop bears some responsibility for this fraud. You know that Amazon Gift Card Scams are almost always in the amounts of $1,000 and $1,500. You know that the majority of these frauds are perpetrated on the elderly. You know that gift cards in this amount are rarely purchased. It's not an amount that you normally give someone for their birthday or Christmas. And why would a clerk allow an 88 year old woman to buy a gift card in the amount of $1,500 and at least not point out that she might want to reconsider this transaction? Or why isn't it posted in stores to be aware of these scams?

You could prevent them. Clearly the scammers feel comfortable directing their elderly victims to your store to purchase the cards.

Stop with the BS in NJ and start using brown bags, again! You are losing customers! I go to all the stores that still use brown bags, be real stop n shop no reason you can't supply brown bags, they are recyclable!

I’ve been a loyal customer stop and shop for over 17 years and the prices for the basket of goods I’ve been purchasing has gone up not 10% but 40 to 60% year-over-year. I was panicked thinking that inflation for food has gone crazy and then I went to ShopRite Acme and Lidl and realized it’s only stop and shop that has such massive price hikes. Shame on them.

I went shopping today 06/09/2022 I was in the check out line it was around 7:30-8 pm at the Stop and shop on Mass Ave Boston MA. I was in line for about 8 mins when the cashier shut down her light and was told to go on break. The cashier told me I had to leave her line because she was going on break. I let her know I have been waiting in this line. How can she make me leave the line after being in line for over 8 mins waiting to pay mind you I was the next customer. I had to go to a new line and wait all over again. I asked her why she is doing this and I told her she should take her last customer after shutting her light off and then go on break she replied I need to take my break your not my problem my supervisor told me to go on break. I moved over to a new line. I looked around and the Supervisor was just standing at the end of another register talking to the cashier. Mind you there is only two registers open or you are forced to do it yourself which for me is not an issue when I have a few things but today I did a larger purchase. I walked up the man who was just chatting. I asked are you the supervisor and he replied sarcastically Yes I am as he heard me asking the cahier for the manager. I asked him if what he did was customer friendly and pointed my finger in the air I was so upset. he became argumentative telling me I am no one to point my finger and bye to get out of his face and he is not helping me at all. he continued to have a conversation about me to other customers. I told him I am paying for my stuff nothing here is free and that he should take care of his customers the right way. I am in this location very often at least 3x per week so I have seen him fighting with other customers. this cannot continue to happen. he made remarks like yeah your paying for your food probably with food stamps that is not his concerns. his only concern is that I am a paying customer. I let him know I was calling corporate and he said he didn't care if he gets fired he will find a new job. the situation was so disgusting that the cart boy followed me outside and apologized to me and said the policy is to shut your light off take your last customer before the light went out and go to break. he said what happened was very wrong and he apologized to me again. the supervisor was talking with other customers and his cashier saying things like she is a mother and what kind of example is she setting for her kids. Out of anger I did call him ignorant because he kept arguing with me in front of everyone making me feel very uncomfortable. I apologize for even saying that but he is very unprofessional and something needs to be done about the way he treats customers.

What the heck is going on with S & S in Frranklin Sq? You just totally stopped selling certain products.

Where is Nature's Promise Almond Vanilla milk?

Where is Luigi Vitelli tomato puree or whole tomatoes?

Where is Contadina Italian Seasoning paste?

Where is your brand of instant oatmeal cranberry pecan and vanilla?

Where is chocolate/raspberry wafers? all of a sudden lemon, lime and other flavors...

Where are the bags of frozen chicken breasts? without bread crumbs. Just plain. No where to be found for at least 9 months.

All of these things have been gone for months now. I have to shop elsewhere. It's

On, June 04, 2022. I purchased a half pound of corned beef and a half pound of pastrami. The time was 8:45pm . I am a proud member of the LGBT community. The store's number is #663. There were two deli clerks working. One Caucasian and one Black American. I am a Black American. I wore a pink top and light blue green bottom with light makeup. The Black American was serving the customer ahead of me. He looked me over then told his coworker to serve me. The coworker ( Caucasian staff) was nice and polite. The Black American refused to acknowledge me except when he yelled at me to tell me " We got no corn beef!" I pointed to corn beef behind the counter. The Black American staff then angrily got the corn beef and abruptly removed his coworker and slammed the beef unto the meat cutter.( At this time the Closed Deli sign was up.)

After the rude employee sliced my meat put it into a ziplock baggie he just threw it unto the counter. I can only surmise. He looked me over and decided to be disrespectful to a paying loyal customer. I was not aware your organization had a ZERO tolerance to the LGBT community.

To make matters worse a lady came after me ( while the Closed Deli sign was up) and the same employee was polite and cordial to her.

If this type of service happens again. I will allow my lawyer to talk with your organization. This was completely uncalled for.

Sincerely;

Bradley Liburd

[protected]

[protected]@aol.com

Trying to use digital coupons at Stop&Shop is very frustrating and just does not work. And when I ask any of the sales associates, they do not provide any assistance. On 6/2/22 at 4:46pm I was at my local S&S (#2502) and 'clipped' over 24 Haagen Daaz ice creams for 2 for $6 but it still charged $7. Why does each individual flavor need to be 'clipped'?

Very disappointing.

Bridget Ricciardi

[protected]@aol.com