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1.1 427 Reviews

Steers Complaints Summary

10 Resolved
417 Unresolved
Our verdict: If considering services from Steers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steers reviews & complaints 427

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1:15 pm EDT

Steers incompetent service

Placed order at steers at 18:53 after speaking to 5 dif ppl my order didnt arrive a hour layer I phoned and was told it was on the way. It arrived incorrect without the chips and ice cold. Phoned the managers who informed me she sorry and send me cold.chips again! I am appalled what is this industry coming to, I pay for the food. The ppl that answer the phone can't even speak English or understand it. How are we suppose to place orders and receive proper service with this kind of treatment?

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4:59 am EST
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Steers no stock

On Sunday morning 30/11 round about 4 in the morning myself and two friends went to steer at Engen garage veldenvlei for food after a night out. We were a bit indecisive about what we wanted to eat (which might have frustrated the teller a bit - but we were never once rude). When finally deciding what we wanted we were told that there were only two pieces of chicken left and the only thing they could make with it was chicken hero rolls. That was the only thing we could have off the whole menu - nothing else. and also we were three people and could not take only two meals. We then opted for McDonalds instead. Would i go there again? No, id rather save myself the waste of time and money. Do i believe that there was no stock? Not for a minute. i think it was pure racism.

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steers
, ZA
Jun 14, 2012 1:15 am EDT
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On the 11/06/2012 Steers advertised the rib burger on special R 10.00 a burger, I got to steers @ 9:30 and was told that its sold out ... I find this unbelievable that early in the morning sold out, I then asked the manager if they had any Yes only 100 and its sold out, ... This is inacceptable because the advert had said unlimited stock

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Christine Tajiki
, ZA
Jul 21, 2011 12:52 pm EDT

Ordered takeaways from Steers Dowerglen. The telephonist could not have sounded more disinterested if she had tried. Although the man who delivered the package was friendly and efficient, the meal was very unappetizing and left much to be desired. The chicken was tough and tasteless, and the lettuce was limp and rusty. Steers Dowerglen will not be hearing from us again.

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siviwe
, ZA
Apr 22, 2013 3:45 am EDT

I found a fly in a burger I was eating. i then showed it to the manager but he didn't seem to take any action about it. I let it go and the following week I bougth a milkshake there and found a strand of hair in my beverage I didn't bother to complain because the manager is neglectful

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Chopsticks
, ZA
Dec 21, 2012 12:54 am EST
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The staff at the Steers Glenugie - Pinetown Drive through do not listen to the customer. They tell you what you should be ordering. Last night I had to re-order twice and still did not get what I wanted.
Just listen to your customer and give him what he wants.
Alan

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ERTY8427
, ZA
Jun 11, 2011 7:30 pm EDT

I bouht a cheese burger from the steers in Sea point main road and found toilet paper instead of the cheese.I complained but they just laughed at me.I WILL NEVER BUY STEERS AGAIN!

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Matoke
, US
Nov 29, 2010 2:56 pm EST

A Rave burger costs R12.95 - a Cheeseburger on the other hand costs R24.95. The only difference between the two is GARNISH and a VERY THIN SLICE of CHEESE. WORTH DOUBLE? I dont think so! We are getting ripped off. I will never buy from them again.

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Midnight
, US
Sep 13, 2010 12:07 pm EDT

On Monday at 11:35, me and my brother ordered two good guy meals. In my chips there was a shorth black hair, and i then went to confront the lady at the till. she simply said ' O sorry bout that' . I however donot think this is good enough..

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Carla Lidstone
, ZA
Feb 10, 2010 3:48 am EST

I recently ordered 3 burger combos from Steers in Sedgefield and was disgusted - the rolls were dry (no butter), no mayonnaise & the patty was dried out like it had been grilled for hours on a hot grill and then slapped on. The chips were oily and gross... will never eat there again.

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Ferdinand van Niekerk
,
Jul 06, 2008 12:04 pm EDT

The advert on TV of Steers which use woman that is nothing but pornography which is disgusting and unacceptable!

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SouthAfrican
, ZA
Jun 26, 2012 4:49 am EDT
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This is like the millionth complaint I have heard about a stupid R10. Borrrinnnggg... Shallow... Cheap... and !PATHETIC! complaint. Sies.

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1:00 pm EST
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Steers Wrong order

We went to steers vereeniging river squer and I ordered a orginal king steer burger paid r 61.90 for it and got a burger worth r49 I m really disapointet and I wil never again gou to steers above all they had the odasidy to try to tear off the sticker that says special my ribs where raw we waited 45 min for our food and the order was wrong and raw never again and I will be sure to tel all my friends and fammilie toe tell there friends and family to never again buy any thing from steers not even a ice cream

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4:46 am EDT
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Steers chips

My children and i bought 3 meals yesterday and i have never seen the chips made so terribly. As i actually use to be the manager of that exact same Steers, went for all the training, act. i have a rather good idea of what it should look and taste like. Jimmy please have a look at this picture below.

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4:43 am EDT
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Steers slow service, bad processes

Hi

I have just returned from ordering 5 cups of filter coffee at the Midstream Steers. Waited 15 minutes.

Staff took the order and filled the cups in-between taking and filling orders for other customers. No problem with this process but 2 cups of coffee stood cooling while she waited for the milk to heat up. Having filled the cups, she then proceeded at tortoise pace to search for stirrers and sugar packets. Could she not have done this while waiting for the milk/coffee to heat?

I won't return to Steers for snacks and drinks for my stafff. There are other options.

Regards from

Catherine Boshoff

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3:10 pm EST
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Steers uncooked burgers

We had stopped for a late lunch at Steers at Ultra City south just after Samrand off ramp and ordered 5 burgers and mikshakes. The first burger to be eaten was done rare and the management had changed it. They had apologised and said that they were using a new cooking method. My pregnant wife had the centre of the burger uncooked, my 10 year old ate a rare burger. My burger was uncooked in the centre. This was R320 wasted for a terrible meal that made us ill. Steers is not going to see us anytime soon! Please find attached picture of one of the uncooked burgers

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4:01 pm EST
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Steers bad customer service

I am currently Steers Seapoint, this is the worst experience I ever had in a Steers store. The person assisting me, named Nicky is so rude, unfriendly and bitter. I can't believe she is working in an environment where she assist customers. I am deeply disappointed with what I experienced tonight.

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Con-Tester
Johannesburg, ZA
May 30, 2022 7:52 am EDT
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The Pineslopes franchise, owned and run by one Prenay Jumna (a fascinating piece of arrogance dressed in human skin), sometimes serves meals that are either made from ingredients that are past their sell-by date, or prepared unhygienically. I've had gyppo guts three times now shortly after eating there, and only now have I made the connection.

I won't be going there again.

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c roodt
, ZA
Sep 26, 2018 8:29 am EDT
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i will not use Steers ever again there is no service i placed an order on line due to the fact that the Rustenburg branch gave me problems with service before thinking on line order would work out better. No such luck. I placed the order 12h57 and at 14h00 i phoned the branch and they could not help me because it was a on line order hahahaha ... When i received the order at 14h30 it was ice cold and slap chips with bacon is not nice ice cold. I was hungry thinking I will phone and pay 50% and eat the cold meal however the manager was not available at all and once again nobody could help me. I send the food back wrote a complaint to Steers and a day later nobody has contacted me to say sorry about the cold food etc. and the bad service.

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Buyi1982
, ZA
Jun 03, 2018 8:45 am EDT

I'm currently at steers in Ballito, service is very bad, i ordered a set of 4 burgers they say it comes with 4 cups of ice creams on their menus but on their system it shows I can only get 2 ice creams and management could not help either, he tells me it will take time for him to add that special on the system. He is not even sorry for inconvenience he speaks with his staff not me as a customer . His name is Sipho staff don't even know his surname. Service is really terrible., Please do something about it

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Santa99999
, ZA
Sep 07, 2017 5:00 am EDT

Hi My name is Santa
Went to Steers Northmead Square on 6 September at 18h55. Was assisted by KUDZAI who was extremely rude. My wife is elderly and could not hear what he was mumbling. She ordered and he was asking her a question which not even I could understand.
She requested him to repeat his question and he mumbled again. I asked him to please repeat and he became rude and sarcastic.
When she had to enter her pin number she was so nervous that she omitted to press the enter button. He reached over and pressed it for her.
He looked at us if we were of a very low class.
I got upset and took a photo of his name to complain.
My wife was very upset and we did not enjoy our dinner at all. We will rather go to other burger joints to not be treated like this again.

We do pay for our food and there is no need to go through this trauma

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TuneLV
, ZA
Aug 18, 2017 5:41 am EDT
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I have just ordered 2 Steers Jalapeno Cheese Burgers and 2 large Chips from Steers Corlett Drive for delivery. Upon delivery I only received 1 Burger and 2 Chips. The chips were so bad ( brown and hard), did not look fresh @ all! Was so disappointed as this was the 2nd time it happened! After I told them I wanted fresh chips, as Steers is renowned for its chips! Next time I will definitely return the order! No use calling your call centre, as you just get cut off each and every time! If the Area Manager is interested in calling me - [protected]

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Matome23
, US
Apr 21, 2017 6:12 am EDT

I bought a 2x king steer burger which was raw so raw to that even dogs could not eat them, it tasted rubbery, I only realized it when I was like 20 KM outside Johannesburg. I wasted my R160 for raw burgers.I am really not happy about it. The cashier took the slip, their twitter is not responding what a day light robbery by Steers so unfair.

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Thandoe
, US
Apr 06, 2017 5:52 am EDT
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Disappointing service

Yesterday I placed an order over the phone for me and my colleagues. I received an sms confirmation of the order at 12:17. The order arrived at 14:43. I was advised it will take 45min to an hour. I called again after an hour around 13:12, Siphokazi said she will call me back to advise on how far the order is. She never called back, I called again around 13:45 and again Siphokazi promised to call me back. She called me back and advised the order is on it's way. Then we waited another hour and a couple of minutes and we told the driver we do not want the order anymore. I called the contact centre to lodge a complaint, they advised me that the Ghandi Square Manager will call which she did. The manager (Mpho) didn't apologize but asked how she can make it right. She promised us free meals and we advised her that we have already eaten for the day and we are leaving. She can deliver tomorrow. She said she will call me in the morning to find out a suitable time to deliver. Can you believe that today, I called her and she says she forgot my name cause she had lots of complaints yesterday. She DENIES promising us free meals but a discount. I said she can leave it, because she's calling us liars. I am disappointed with your service. Dealing with more than one person but still the service is just bad... from the contact centre to the store.

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Mr Bean
, ZA
Dec 10, 2012 1:18 am EST
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I visit this restaurant this morning on my way to Jhb, ordered a Bacon and Egg Breakfast Bun, soft Egg. (Take-Away) Mentioned this 3 times to the most unfriendliest cashier ever (Mngwengwe, Silindile)- when I got my order, it was not even put into a packet together with my cold drink, when I asked for it to be put into a packet, the cashier just Sighed and said jah right. Got my order, drove off, only to find out that the egg was hard, not soft has I ordered, no serviette, no salt. Absolutely terrible. Could not turn and come back. I am really disappointed . Les-[protected]

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Luanette
, ZA
Sep 02, 2016 12:14 am EDT
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We ordered Steers online last night. At 18h03 I received a message that my order is being prepared. At 19h39 I phoned to find out when they will deliver - the lady said that they don't deliver in our area due to a gun threat one of their delivery people had encountered previously. This was not communicated to us at all so if I did not phone to find out about the order, we would still be waiting. This is unacceptable! When I told the lady it is not acceptable, she couldn't care less. What poor service!

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Membrey
, ZA
Aug 04, 2016 5:07 am EDT
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I lodged a complaint with regard to the above. I received a call from the Store Manager who promised to resolve the matter. He asked me what I wanted out of this whole situation and i indicated that I wanted an apology. A few minutes later I received a call from the cashier who still had a stinking attitude telling me that I was lying and that she is sorry but it sounded as if she was going through the motions and not really sorry. She was argumentative and as far as I am concerned she is still being very rude. I am not leaving this matter. As far as I am concerned this matter has not been resolved
I will not set foot there ever again

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2:21 pm EST
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Steers ice cream full of water and ice

We love Steers and often buy their food, however by now we have learned that the quality of Steers Food in Uitenhage differs from Steers in Port Elizabeth and Despatch. We have complained at the Steers Uitenhage Management with regards to their Soft Serves for one example. Go to any other Steers and you get a creamy texture, Steers Uitenhage's softserves are always watery and full of ice particals. This is an absolute scam as it seems they are trying to stretch their product, however in the interim are hurting the brand. I have heard the same complaint from numerous fellow Uitenhagers. What is the use of having the services in Uitenhage if you have to drive to PE anyway if you want promised quality?

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8:28 am EST
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Steers bad bad bad

Tonight, 15 November 2012, I decided to get my favourite ribs for dinner for us as I am feeling under the weather and not in the mood for cooking. So I ordered a dubble rack @ R114.95 from Steers Life Style Centre in Centurion for delivery. When I received the ribs and opened the box, there was exactly 7 bones with the toughest meat ever on it. I took a photo as I couldn't believe I just paid a R114.95 for 7 pieces of bone! Steers was always my favourite place to get ribs, but the portions are not what they say and the prices are rediculously expensive! Don't thinks I will EVER buy from Steers again!

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7:11 am EDT
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Steers poor service and food

Good day
Today I went to order the Special for R10 (for today only) ONLY to be told that they do not have that Special anymore, I have to order the normal Special. I went to Steers for that specific order not the usual order. I then already told my Kids to get an ice cream. I ordered the ice creams as well as the normal special with chips. I waited and waited and could not wait any longer as I only have 1hour lunch. After a while I asked them to deliver rather. When my food arrived it was ice cold and the chips as well as the patty was burned. When I was standing in the shop still their was a few people actually asking for their money back as they also could not wait so LOOOOOONG. The one Lady called the Owner/Manager of the shop and explained to her decently her situation. The Owner/Manager was very rood. This is most definitely not the way to run a Professional Business. I wanted the special.

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5:33 am EDT
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Steers rib burger

Good day
The service today regarding the special as advertise on tv (Rib burger for r10.00) was a total disaster. I spend more than 2hours to search for a steers that I actually could get a rib burger and every where around faerie glen (Pretoria) it was sold out. My question is: how do you advertise a campaign like this word wide without having enough food for everybody?
Never the less my manager was even more furious because our lunch ti'me is 30minutes only. I had to apologise and feel that if there was enough food prepared for everybody this problem would not have occurred.

I need a voucher to make up for this inconvenience and know that i'm not the only one that's unhappy regarding today's experience. Kindly contact me via e-mail: [protected]@bestmed.co. Za. I'm working in a call centre and therefore request communication/feedback via e-mail please.

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Bhando
, ZA
Sep 26, 2019 4:42 am EDT

Worst service ever i orders two Ribster Burgers from the steers at Bara city and they gave me two dry steers burgers .
When I got there I PLACED AN ORDER FOR THE RIBSTERS THE PRICE WAS R56.90 WHEN YOU HAVE THE COKE ZERO AS A DRINK BUT I DIDN'T WANT THAT SO I HAD THE FANTA ORANGE AND STONY AS DRINK AND THE PRICE WAS R57.90 I EVERN ASKED WHY SHE DIDN'T WARM MY PATTIES CAUSE THE STEERS AT DIEPKLOOF SQUARE THE DID THAT SHE SAID THE HAD WARM ONES ON THAT WARMER
WHEN I GOT HOME ONLY TO FIND OUT THAT IT'S NOT WHAT I ORDERED.
M VERY DISAPPOINTED IN THIS I WAS WARNERD NOT TO GO THERE BUT SINCE IT'S THE CLOSEST ONE TO HOME MARA WHAT I GOT WAS SHI***
SERVICE.

I WOULD LIKE THE MANGER TO CHECK MY THERE SERCURITY CAMERAS TO CHECK HOW MY ORDER WAS PREPARED AND IF IT'S WHAT I ORDERED THE DATE WAS 24/09/2019 the time is 16:20.

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Siegmund Visser
, ZA
Jun 13, 2012 11:47 pm EDT
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I agree with Vennesa
my wife went to Pine slopes Shopping centre in Fourways at 10:00 am to buy rib burger specials - no stock
we went there AGAIN at about 7:30 pm - a notice on the window stating "No Stock"
how can Steers run a country wide promotion if they have NO STOCK - you are not allowed to advertise if you can't deliver
i will NEVER supports steers again ! Hope they go belly up !
Siegmund Visser

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3:51 am EDT
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Steers burger

On Wednesday the 13th of June 2012 I went to Steers Gonubie and purchased 16 rib burger specials I could not believe my eyes when I opened them at home A dry bun with a rib patty and a slice of tomato a few crumbs of onion If that is Steers's def of a burger I will never buy a burger there again. I will be ashamed to sell something like that for R10 and then they say the normal price is R25 sorry to say but they will not see me or my friends again

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12:30 pm EST
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Steers king steer burger pattie not cooked

Spent just over R40 for a King Steer meal, only to discover that the pattie was still raw inside... absolutely disgusting & totally put off.

Why is there no pride taken when in the food industry especially, do these people have passion for what they do or just do it coz its their job?

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Steers rude cashier & supervisor

Please refer toi invoice chk 9836, order number 36
Processed by cindy p on 22/07/2017 at 19:48.

Complaint: gross disrespect towards customer. I order two original burgers with one chips upsized to large and one kiddies meal. The service was of such poor quality that made me wonder on what principle and criteria does steers hire staff. The salesperson does not listen to what the customer orders and give what you did not order, when the supervisor is called she only tells you, "but it is only a r4 difference' voids the order and when they packed my food in the bag, it is being thrown into bag. I lost my appetite, but still took the food as my family requested me for the"real good food" from steers. When I opened the bag at home, I had to rearange the burgers and chips. Is this really how one should enjoy a good burger?

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Renate Filter
, ZA
Jul 05, 2012 1:27 pm EDT

My husband and I were both hungry after a long day at the doctors and were both looking forward for a nice big boy rump steak (Which cost r94.90 for one). When we received them: it looked like small non-chewable minute - what ever - you could not even call them minute steaks. They were definately not what was said on the menu: "tender rump steak". After complaining to the waiters, the lady that was in charge for the day did not even come to listen what the complaint was about. They still let us pay the full amount of r94.90 x 2. It was horrible meat - the blockman from the butchery where they get their meat from should be fired! The meat was so "non-chewable" - maybe it was an ox or some animal that was hit on the n2? Surely there must be a policy of non-payment for service like this?
Renate filter [protected]) or email dfilter@skyafrica.co. Za

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Melissa1981
, ZA
Nov 20, 2012 2:28 am EST

I buy steers basically every second day for lunch... Firstly I havent been able to order their chicken snack pack as they tell me they dont have chicken for over 7 months. Secondly the person taking the order over the phone either cant understand english or cant hear me so it takes me 10 minutes to order. Thirdly when my order gets delivered 45 mins after I ve placed it its always missing something or they dont give me change. Basically steers service is shocking.

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trackerforgotten
, ZA
Dec 19, 2012 2:37 pm EST
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just very very bad service, workers dont have a clue what is going on in the front and i can see there is no management on the floor or kitchen to see what is going on with production..everyone behind the counter looks so lost.orders pileing up and no one knows how to disspatch them in tme..making customers very pissed off and impatient because even we can see what the problem is

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Vedro267
, US
Aug 25, 2010 10:17 am EDT

On the 14th of august 2017 I made a purchase from Steers Brackenfell, the amount is was supposed to be charged was 51.90 which I paid using a credit card but when I checked my statment i saw that not only had the amount of 51.90 been deducted but a further amount of 99.95 I only signed the slip for the correct amount and no slip was presented to me for the 99.95. I reported this to the manger at the store and she requested that I send an email of my bank statment to them showing this double charge which i did I have followed up twice on this and to date have not been remibursed. This is fraud and is not acceptable, I would like head office to comment on this.

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GoldOpals Opals
Karcultaby, AU
Jul 24, 2011 3:56 am EDT
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WHAT IS WITH THE CAPSLOCK

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10:48 am EST
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Steers un professional staff

I ordered a Chicken cheese burger on the 10 march 2011, with chips and coldrink,
Firstly i have to compliment the driver, his service was wuick, and he was so friendly, However i cant same the same for the cashier that took my order, apart from havng to repeat everything i said, they still didnt give me the option of hearing about their special, the only time i was reminded of this was when i got my reciept, as this is advertised on there, I was really interested but now to get the oreo ice- cream i need to buy different meal comboe, IS THIS HOW YOU GUYS make so much of money, IT sure feels that way to the customer behind the counter..
The name of the cashier ws : isabel, at the woodmead branch, maybe you guys should send her for some customer service training, that way theres extra advertising for the promotions steers has, with out paying thousands of rands on the stupid ad's you come up with...
that something to think about right?

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Carnelia Stols
, ZA
Jun 14, 2012 2:56 am EDT
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I went to steers Woodmead 13 June 2012 18:00 and ordered a wacky wednesday meal the store was busy and i made payment, waited an hour and fifteen mins for my order, after waiting such a long time the manager informed me that the store was out of stock, i was refunded my money but lost time and was unable to buy from another store because it was such a late hour i could'nt find any other stores open, am irate as i lost so much time waiting on an order that could not be delivered

rhemar jay
rhemar jay
, PH
Jun 14, 2012 5:05 am EDT

hi can you be my friend

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5:23 pm EST

Steers vegetarian for 26 years and given a beef burger

I was extremely hungry and decided to stop at Steer to get something to eat. I went to the cashier and ordered a Veg burger as I am a vegetarian for the past 26years. I told her please be careful as i am a vegetarian. 10minutes later she came with my burger, chips and coke. I began to eat my burger not knowing it was a beef burger as it tasted like a soya pattie. I noticed the same cashier coming with a burger and began to ask who ordered a veg burger. I asked her what burger she gave me and she said it was beef. I instantly became sick and nauseous. I am a vegetarian and made it crystal clear to the dumb cashier and what did she do? GIVE ME A BEEF BURGER! I asked for the manger who apologized for the mix up and she gave me back my money but can she take away the taste of the beef burger. I WILL NEVER EAT AT STEERS AGAIN AS I CAN NOT TRUST THEM!

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niggazinthahood
Calabash, US
May 11, 2011 8:17 am EDT

Lay off of the cashier, cashiers handle money, not food. Besides, I hate to break it to you, but if you call yourself a "vegetarian for 26 years" and still eat fast food on a regular basis, you have more than likely eaten several significantly sized traces of some form of mean over the years. Sorry...

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FDL_HOU
Houston, US
Feb 12, 2011 9:03 pm EST
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Not a vegatarian, so wouldn't know. It's just a silly little complaint to me. It's not like the OP had a Vegatarian neon sign and they purposely gave a beef burger.

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FDL_HOU
Houston, US
Feb 12, 2011 8:20 pm EST
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If he ordered veggie, and she brought him beef is that not considered a mistake by the waitress?

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FDL_HOU
Houston, US
Feb 12, 2011 6:18 pm EST
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The waitress gave him the wrong burger. Mistakes do happen. Live with it

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FDL_HOU
Houston, US
Feb 12, 2011 4:56 pm EST
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That would depend on where you live. The OP doesn't provide that, but in a major city, where many of the Steers are located there are many options. Then there is always..the eat at home option instead of ### about everything.

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Shannon36535
Foley, US
Feb 12, 2011 2:11 pm EST

THATS WHAT IM SAYING...

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FDL_HOU
Houston, US
Feb 12, 2011 2:37 am EST
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Kind of weird to have a "strong" ethical feelings about meat and eat at a place called Steers.

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YouWontLikeMeWhenIAmAngry
washington, US
Feb 11, 2011 8:07 pm EST

I enjoy taco bell food and I don't have any problem with lawsuit that might change how it is advertised, but it does show that not everything is as straight forward as people say it is.

Zero doesn't mean none
none doesn't mean none

I also feel that a vegetarian who is trying to avoid meat because of one of a million reasons is totally acceptable and it is their right to be upset when they order 1 product and are given another. The problem I have is the position that they NEVER eat meat and that it is the end of their world that they know they ate meat now.

In simpler terms "those in glass houses shouldn't throw stones".

and pilot the major difference between vegetarian and vegan is that vegetarians do not eat meat and vegans do not meat or animal byproducts. Both of which are under the same understanding that small quantities from "non-meat" and "non-animal-byproducts" are acceptable, but when people are so full of themselves that they can not see the forest through the trees they forget that it is impossible to avoid any animal from being digested. This is even more true for insects since insects are literally in everything... even our clothing.

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YouWontLikeMeWhenIAmAngry
washington, US
Feb 11, 2011 7:51 pm EST

If you ever looked the box of "beef" it said "taco filling", but the menu calls it "beef". Technically only 35% of the filling is beef and the rest is stuff like water, wheat oats, soy lecithin, maltodrextrin, anti-dusting agent and modified corn starch. In order to call a product beef it can not contain more than 30% fat and may not contain water, phosphates, binders, or extenders. In the near future expect taco bell to replace beef with taco filling, mixed meat, or some other way that gets they away from calling it just straight up beef.

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YouWontLikeMeWhenIAmAngry
washington, US
Feb 11, 2011 7:12 pm EST

Stealth, it is such a small amount that it is not considered to even be an ingredient.

Take the upcoming taco bell law suit where the taco filling is sold as "beef" but doesn't actually have the right portions of beef & fat to be legally called beef.

Meat in non-meat burgers is the same. The FDA knows that all processed food has meat but in small enough quantities it doesn't need to be listed.

Another scenario where small numbers are ignored is calories. If a food item has less that 5 calories the person who made the food has 2 options that can list 0 calories or 5 calories. You will not find a food in America with 3 calories because under 5 is considered negligible and so many of the companies who make these foods put down 0 calories so they can say it is a 0 calorie food. In reality it is somewhere between 1-4.[protected]~ calories.

I would say that it is mind boggling that people do not know the reality of the world we live in and understand that we live in a world that none or zero of something doesn't mean none or zero. It really means a small enough quantity that it is below a certain threshold.

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1:58 pm EDT

Steers selling awful chips, oily and with terrible taste

I usually do not buy chips from steers in boulders – shopping centre, as their quality is not great at all. I love steers chips and usually get them at the steers across the road. Today I asked a friend to get me chips from steers and forgot to tell her not from boulders.

Any way she got me my chips from steers boulders and as per usual they were oily and tasted just terrible. This is bad for your reputation steers. Get steers boulders to get their act together and provide the same sort of quality the other steers do!

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8:22 am EDT

Steers wacky service instead of wacky wednesdays

I got to Steers(Braamfontein) with 2 friends of mine to order 3 Wacky Wednesday's. What annoyed us was that they took 30 minutes just to prepare 3 Wackies, of which were almost burnt or perhaps dry. And another thing was that when we reached the office, we discovered that it was 5 Wackies and 1 Chicken burger that we didn't order. Or maybe was it because they saw that they took longer than normal just to prepare Wackies, and so they replaced it without informing us with a Chicken Burger.

When we enquired, we were told that they were still waiting for the burgers being prepared. Yet what puzzled us most was that the guy who placed an order after us, ordered a King Steer Burger meal with Ice-cream, but he got his first! After he placed the order, we saw him wearing a Steers staff shirt, perhaps that's why he got his order in time as he didn't even spend 10-15min @ the shop.

I trust and hope that it was the last time that we got some *WACKY SERVICE* instead of Yummy Wacky Wednesday Burgers from Steers(Braamfontien).

Your instantaneous response would be much appreciated with regards to the above.

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6:53 am EDT

Steers shocking piece of chicken in kid's meal

On Saturday, 29th August 2009, we stopped for lunch at the Steers just outside Kimberley at the Engen 1-Stop garage, just before the N12. Both my children ordered the smaller kid's meal with the piece of crumbed chicken (R24, 95). I have never seen such a small thigh in my life! It must have come from a baby chick but certainly not from the usual size chicken! It was also cooked beyond recognition, dry and hard as hell! The only edible piece of meat that came off of this 'thigh' was about the size of my small pinkie finger. The manager apologised when we showed him the 'chicken' and he very kindly did not charge us for the kids' meals! My point is this... Firstly, how can such a well-known and well-liked fast-food franchise offer such poor food quality to children? Secondly, where are Steers buying their 'chickens' from?

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YouWontLikeMeWhenIAmAngry
washington, US
Mar 17, 2011 5:37 pm EDT

Murren1, lol normal farmers are 'factory' farming. You don't think you get a 4-10 pound bird in 6 weeks because they naturally grow that fast, or that big, do you?

As of 2009, the last time I checked the numbers, 78% of all chickens world wide were made using 'modern' methods... aka what you call factory farming.

Close to 100% of all fast food and chain restaurant chickens are made/grown that way

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Murren1
, GB
Feb 22, 2011 8:42 am EST

Do steers support factory farming? Or do they get their chicken from normal farmers with proper meothods?

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YouWontLikeMeWhenIAmAngry
washington, US
Feb 11, 2011 8:18 pm EST

With a few exceptions the chicken you eat today is significantly larger than it should be. Chickens are filled up with fat, fillers, and hormones till they literally can not walk and often will starve because they are so fat they can't get to the food laying inches from them.

companies like Nature's Promise offer normal size chicken, but for many of the Americans who are used to giant size portions they can not even recognize a proper portion.

Combine that with the cooking times for these types of places are standardized and employees are not checking the food they are checking the timer it is easy to see how a normal size portion would quickly get over cooked. Resulting in an even smaller size portion that is dried up and appears to be such a poor quality piece of food.

The most plausible reason for your food was as follows:
Back at the chicken house, early morning, the workers come to pick up the chickens that are roughly 6 weeks old. They grab them quickly looking for chickens about 4-5 lbs, but somestimes they grab chickens that are smaller because it is dark and they are working through hundreds of chickens in a space that is barely big enough for the chickens to stand in. So to clear space they will grab smaller ones that are closer to the goal size. This gives them space to walk around and get to the bigger chickens that are 4-5 lbs.

One of those smaller chickens found it's way to your kids meal. It was probably only 4 weeks old and why it was smaller in size then you are used to.

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A
4:51 am EDT

Steers re-heated food from yesterday or older

Last year, I took my wife, kids & in-laws to Grand West. We had a great time, but we unfortunately couldn't say the same about the food at Steers. I got a luke-warm burger that was obviously heated up from the day before (possibly even the week before!). I asked the rest of the people in our group, and they all agreed that their food was equally as bad. I politely told the manager that my burger tasted old (the beef patty only), and she kindly agreed to give me another one for free. I was let down again when I tasted that the new burger was another 're-heated burger from last week', just warmed up for longer. I threw the half-eaten burger in the bin and vowed not to eat there again. A few months passed and then a couple of months ago, my colleague offered me half of his Wacky Wednesday burger for lunch (bought from the Pinelands branch). It was awesome! My faith in Steers quality had been restored once again! However, it was short-lived when this evening, my wife bought Steers for our family for supper (from the Parklands branch), and once again, the food was dry, tasteless and a complete let-down.

In the future, I will try my best to avoid the Steers outlets.

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Khathurashaka
, ZA
May 29, 2014 4:32 am EDT

On sunday the 26th may 2014, i went to the steers at about 20h45 and found the steers closed however there where people inside the shop. Tried to enquire on why the shop was closed since it was 20h45 and the sign on the door indicated that they closed at 21h00 but was ignored and told i can tell the shop owner if i wanted to, i requested to speak to the manager since i was not impressed with the attitude but the person who came to see me as a manager told me they were closed and if i had a complain i should call their toll free number. I was really disturbed by the attitude that these employees displayed on that day.

How can i be assisted? I want these employees to know how they should treat a customer.

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