Steers
reviews and complaints

I am so disgusted in the client service at Steers Curie Avenue Bloemfontein. Firstly when we arrive there. They where painting the outside front of Steers. That I understand but no boards saying sorry for inconveniance or be carefull or what so ever. Secondly when we arrive at the counter the lady that was taking the orders did not greed us no eye contact what so ever. My friend and me waited and waited my friend decided to start talking and give the order. No reaction we wait again and my friend asked if she got the order no reaction so she asked again she mumbled something that sounded fine so i told my frined to go sit down I will wait. I gave her the money on the counter and i asked if the money was correct yet again no reaction so i snapped my fingers and told her that i was talking to her. So she finally made I contact and said she is busy doing the order and asked why I snapped my fingers and I told her that she has no client service in her. She is non reactive and does not even make eye contact. I understand that they are busy but at least say hello and ask to wait a bit not just go on and say nothing not even eye contact. They will never see me again and believe me word of mouth is the best advertisement. I think she is rude and do not belong there working with customers.

Steers Temisa branch called me to ask for address, which I had already entered on the website when I placed my order. Then the driver tells me that they cannot deliver my order as it is out of range, yet my office building is only 4kms from the Tembisa Steers branch. How can that be out of range? Driver then tells me I need to order from Steers Kempton Park which is 9kms from me.

All of this after I had already paid for my order? The Steers website now shows that my order has been delivered, but I haven't received it, nor have I received a refund!?

Extremely poor service! Shocking! I want my damn money back immediately! I will most certainly not be ordering from Steers EVER again! I will post this incident as a review on every social media platform available! This is utterly pathetic from a big brand such as Steers!

Steers Engen Tembisa
Order#[protected]

We ordered from steers lenasia south at 15.25 today...when we foned back to query abt the order at 1700 the lady who took the order said the order was sent but later another lady in the store said there was no order on the system.. I have found this to be pathetic service from many years and I have filed many complains regarding service in lensaia south but nothing is being done even with the new owner service is still disgraceful..my contact is [protected]..Readwhan Shaikh.

Bought a bottle of tomato sauce at PNP Constantia Village and when I opened it it all seemed normal I put it on my food then all of a sudden the sauce began to fizz in the bottle . The look of the sauce was disgusting and I wasted my time and money on it even tho I got refunded.always buy the steers brand because it is better than the other tomato sauces. I'm very disappointed

Can I just be refunded my money since you can not complete my delivery, since you decided not to give me the full meal that I have paid for.. I am not going to use my money to sponsor you guys after 2 hours waiting for my meal m done ka steers there are other better restaurants that will service us nicely and we will remain happy not this nonsense can you guy's credit my account with that money for my sprite that you failed to deliver

I worked in Kuruman (Northern Cape) for a week and ordered my meals from steers. They are the worst in customer service and have poor quality of food. I waited for an hour for my order, even spoke to the manager but that didn't help

Today I ordered ribs and I'm disgusted at the quality of the meat. The portion was very small compared to the previous day and it was dry and burned. Unfortunately I didn't check my order while I was in the restaurant and only saw the size and quality when I got home.

I have included a picture of my piece of charred rib. Please do something about Steers Kuruman.

Thank you

in unhappy ordered online went for pickup just to hear that i never placed an order..so i decided to to payand wait..when i opened the container its half a burger and few lettice not even done professionally..im in need of an email adress cause im not gonna leave it as is..its not my first time reciepving bad service, nit even everything is on the burger its just made roughly

On the 25 september 2021 I ordered a full chicken with large chips, green salad and 4 rolls on online at de deur vereeniging. But I didn't get my salad, I called them letting them aware was told that the delivery guy forgot to take it out the fridge but they will bring it ok I understood. But till now I still haven't received my salad which I paid for or even I call from them. Which is not the first time

Hi. I've bought the mix it up meal from steers in ladysmith kzn on 01 September 2021 for R224.90.
I'm on a wheelchair and I asked my daughter to order the meal as a take away

I thereafter left Ladysmith and headed back home to Pietermaritzburg kzn.
Upon reaching home and about to have supper, I found that 3of the burgers patties where hard and discoloured. Like old or stale. I'm very unhappy about the service and meal I've received. I'm a paraplegic on a wheelchair. I'm unemployed. I receive a disability grant and it's sad to see my money go to waste. Unfortunately I was very far away from the store and couldn't do anything about the meal.
I'm very unhappy about this. My contact number is [protected]. I would appreciate it alot if this matter is dealt with accordingly and I do get refund with another meal or my money back via EFT
I'm very upset about this. Pls contact me anytime after 10 am. I would be available to chat

I have sent an email, logged 2 complaints on the web site. Still haven't received an email back with regards this.

It was about the Strand Branch, on Beach Road.

Ordered 2 sets of Wacky Wednesday last week, the chicken fillets were raw. Order 23 at about 17:45 my email address is [protected]@gmail.com

On Monday 2021 at about 18:35, I bought a burger to the value of R80.90 I was assisted by Nthabiseng the manager of Steers in Nigel Gauteng South Africa. I paid using my Capitec bank card, she swiped my card once then she swiped for the second time, I then asked her what if the transaction took twice, she responded with attitude that I will have to come back again. I left steers. On my way back to collect my order I checked my online banking app and I noticed that the transaction took double the amount of the burger, which means I paid for two burgers. I went inside and I found her, I then informed her that the transaction took double the amount. She was extremely rude, she even told me that it's not her fault it's the machine's fault. I asked for the manager, she responded with an attitude and said she is the manager. She did not apologize for the inconvenience and the extra bank charges she caused me, instead she was defensive and rude. I am extremely disappointed with the worst service I received from Nthabiseng. I want her to be reprimanded. My email address is [protected]@gmail.com

I hope to get a response as soon as possible

Placed an order at 16:49 for delivery order number 1327 At 17:31 I called the store to find out where the order was and apparently the driver was on his way waited again. At 17:50 I called the store again and while I was on the phone to the manager the doorbell rang and the delivery arrived. The food was cold they didn't have a driver and the lady from Mr D assisted them with a delivery and the order wasn't even correct as stipulated my burger didn't have the extra cheese, lettuce and gherkin that I paid for…. Worst service ever

Ordered the burger set at Newclare branch via a phone call for collection

My wife's burger patty was raw

So i placed an online order at 19:07 on 27 August. An hour later i still have not received my order and tried calling the Bluff store hut number does not go thru. By 20:18 the driver arrived at my home with ice cold food and packet all crushed. Excuse given were that they are very busy. I paid R230 for nothing and ended up ordering from some place else. I have send the food back to Steers Bluff.

My order took an hour and 25 minutes to be delivered, all the food was ice cold, center of the burgers were freezing - no cheese at all on my cheese chips I ordered as well as in my order was meant to be 4 drinks (x2 chocolate milkshakes & x2 sodas - one cream soda and one Fanta grape) no cold drinks were received. This is absolutely disgusting and I would like to be refunded.

The service I experience at this shop was absolutely horrifying, I have never experience such bad service within all branches I've been to.
For starters, the staff preparing the food in the kitchen are using their hands without the kitchen equipment that is place there for them to use, if not the equipment, they should have been wearing gloves in this new world of Covid we in. Secondly the lady taking my order didn't even ask me what I wanted, she assumed I wanted a wacky Wednesday, which was what I ended up ordering, then didn't even bother to ask if I wanted chicken or beef, instead she told me to swipe my card and enter my pin. After asking her if she knew what I wanted, she asked me the question as if she had no interest in what I actually wanted to order. I then asked how long will my order take as I had another short errand to run and she replied 15 minutes. I left the store for about 20 minutes knowing on my return I would definitely have my food ready. I arrived at about 13:20 (my order was placed at 12:56:56 on the 25 August 2021), and when I arrived I asked the lady calling out order numbers if my order was ready, which she replied NO. I sat down until 13:38 and heard the lady calling the order number 2194, which my order number was 2186. Upset I walked up to her and asked why are we on order numbers 2194 yet I do not have my order yet, she then replied in her own language, "I knew this would happen again, we gave your order away". Upset I looked at her in shock and stood there quietly. She took a random order off the table and said "here take this one", when I checked my order I found that there was 2 Boxes with 2 x Beef burgers in each box. I then repeated my order and told her I ordered 1 Wacky Wednesday both beefs, another Wacky Wednesday with 1 beef and 1 chicken. Inside there was 4 burgers of beef only. The orders lady then called for the teller and said come fix this mistake the client is complaining, and the teller quickly prepared a chicken burger, closed it and placed it in my packet without sending me off. I requested for my slip and they told me that they have to keep the copy then the lady calling the numbers out, said to the teller "just print out another slip for this customer" turning her focus away from me.
I have concluded that this was the [censored]tiest service I have ever encounter and I have received bad service before, concluding that I will not make use of this Steers branch anymore and I would inform all of my friends, family and employees to rather travel the extra distance to the Clayville Engen where they actually ask the necessary questions when dealing with clients.

So I have sent pictures as well of the raw burgers I have received and cold burnt chips all I got back was sorry about that we will try better next time wow this is not the service I expected paying for supper that I couldn't even eat I sent proof nothing was done. I am concerned about this also this complaint, ask me to put in more words how many other words would you guys like you need to change that it's a simple complaint regarding poor customer service as well as poor quality of food. And usually steers chips are known to be the best, but I beg to differ.

Greetings
as a regular customer of steers and the wacky wednesday promotion
last week wednesday me and my fiance went to order our wacky wednesday special with a milkshake as i enter i place my order at 19;07
i left the restaurant and came back at 19;30 as my order was not finished yet as i enter the restaurant to wait for my order the manager lady started swearing at the staff
one lady helping at the checkout point was busy placing an order when the phone wrang the other lady behind the lady busy with the order doing nothing really important then places the ringing phone next to the lady busy with the order after two minutes or longer the phone was answers after that a customer was waiting one hour for his food after they wrang up his order 3 wrongly after that our food only came out at 8;20 and it was only a wacky wednesday special and one milkshake after our order was out the milkshake wasn't finished the lady rushed our milkshake there wasn't enough syrup and the milkshake was not nice at all
i am highly disappointed that we had to wait for our food so long this is from a well know company
And this is the strand branch in beach road close to bossa strand
[protected] for relieving this matter of an unhappy customer

Good day,

I made an order at Steers Meyerton for delivery this morning (2021/08/07)
My order number was [protected]

I paid card on delivery. The first attempt to pay it was declined, on the slips it says *Z3* *Unable to go online. Offline declined*.
The second attempt the payment was approved, but I received 2 notification that money went out of my bank account for the payment of this order.

I paid double the amount I should for my order.
Due to it being linked with my bank account I will not upload any pictures on this website, please let me know to where I can send the proof of my claim.
Please contact me

I ordered two takeaway wacky Wednesday's and a large chips via the contact centre and spoke to Uthando. I specifically asked for extra barbecue sauce and was willing to pay for it and Uthando made a note on the order about the sauce. He said that they will not charge. The order was collect by my husband. When I got home and opened the bag there was only one packet of sauce for a large packet of chips. I love the chips with the sauce and sooo disappointed that there was no sauce. It was really unexceptable.