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Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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W
4:02 pm EDT

Steak 'n Shake drive thru

Order 553014 at 2:37pm, sunday
Ordered at 2:37pm
Waited 20mins. I ourdered a shake and a #10 chicken finger meal. Nothing but french fried and chicken fingers. Told us to pull up to the side by the door and they will bring it out. Waited 15 mins before i went inside to see what was taking so long. At the register for 5 minutes, The girl at the register walked past me twice without helping me, then finally went to give the food to my car. The shake along eith other shakes were sitting on the counter melting the whole time i was in there. I would have made a complaint to the store, but i had to get on the highway, i had places to be. Please fix their customer service and wait time. I waited 20mins for a drive thru order, and was ignored.

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D
10:33 pm EDT

Steak 'n Shake 30 for 2 milkshake and still never got it

Went to steak and shake at Paducah KY just got some milk shakes. We ordered and waited 30 min and still nothing. Server finally came over and told us we should be next soon. There where only about 4 tables full. So we got up and went to a fast food place and had milkshake under 2 min. This is now the 3rd time this has happened. We live a hour away and we go there every time we go to Paducah. Not anymore. Not even my friends that live in Paducah will go there now

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K
9:13 pm EDT

Steak 'n Shake service and food

I went to breakfast with my daughters and sister this morning. The server didnt come to the table for a good 15 minutes. Then came asked us if we were ready to order. We were not. So she said she would come back, we asked if we could get drinks. It took 10 minutes to get our drinks. We ordered and it took over 45 minutes to get our food. When it came out it was cold. We asked to speak to the manager. The server got rude with us. Then proceeded to talk poorly about us to the manager where we could hear. The manager did absolutely nothing. We will never be back to this location again. I dont think ive ever had such a bad experience in a restaurant ever!

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M
12:57 am EDT

Steak 'n Shake service

I was recently here on 09/03/19 at 00:45 at this location and I drove 30 min since most of the locations are closed and waiting to be franchised I ordered a chicken tenders and a birthday shake . I was told rudely "No Shakes" so I decided I didn't want anything anymore. I thought if a location is 24hrs all items on menu are available 24hrs if not there is a mixers way to let the customers know instead of being rude !

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P
5:51 pm EDT

Steak 'n Shake service cleanliness

Manager and employees were made aware that someone puked in the bathroom. I stepped in the puke pile on my way in to the bathroom. All of our food was cold including the cheese sauce we ordered on the side. When my boyfriend went to eat his other half of Frisch melt there was the tiniest piece of meat on it that we laughed. Employee sat at a table behind us and obviously wasn't busy. Server was unprofessional and her nails were disgusting. When she dropped drinks off she had her nasty hands all over the rim of our glass. Manager was on duty the whole time and the bathroom remained uncleaned you could smell it from outside the bathroom. Sat at the register for the cashier and our server still sat in a chair instead of letting us know where the cashier was. Cashier asked how everything was and I informed her and she did not do anything to make it right. Never ate inside a steak and shake and have to say my first experience was awful.

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C
11:52 pm EDT

Steak 'n Shake lunch

my wife and I love your burgers, but our last few visits have been less than pleasant. today may very well have been our last visit? I know that getting enough, and good help is sometimes difficult, but something needs to be done at this resturant. the last several times we have eaten there it is messy, and quite frankly dirty! also today the server we had was not very helpful, example, after we received our food with no silverware, I realized they were busy, so I went to the server station to ask for a fork, as I got to the station, our server was exiting, I ask for a fork please, she walked past me and said if we have any, and proceeded to go back out on the floor, thankfully another server handed me a fork! Tried not to let this ruin the meal, but was not pleased with the attitude. Before leaving the resturant I needed to use the mens room, and to be honest it did ruin the day for me! There was a large area of urine on the floor at the urinal, was not able to get to it without walking in waste, lastly the paper towel dispenser was empty. I know some people are messy, and in some cases just dirty, and nasty, but someone needs to stay on top of these things. Thank You for letting me voice my concerns! Steve Mauk Hopefully not, but possibly ex customer.

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S
12:51 pm EDT

Steak 'n Shake service

Our server argued with another customer about a high chair, then when we went to check out, our check was not in the system and they told me that the customer before me accidentally paid our check and and I had to wait for three of the employees to realize this and then resubmit my ticket. Then after finally leaving we realized that we had never received the cookie we had ordered for my son. However the food was very good.

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H
11:19 pm EDT

Steak 'n Shake milkshakes

My friend and I were driving a 4 hour road trip home and stopped for milkshakes in the drive through. With only 3 cars in front of us, it took 50 minutes of waiting. We only ordered 2 milkshakes. That is rediculous! We didn't get home til very late and I will never go to steak n shake drive through again. Not happy. Next time we will go somewhere else that is actually quick. Also, I didn't even get a cherry on top and I asked for one and they just looked at me. Rude.

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D
9:05 pm EDT

Steak 'n Shake service, food, restaurant

We have gone to this steak n shake for several years, but it gets worse with each visit and as of tonight, we will no longer be going there.

The staff completely and blatantly ignores customers upon entering and when trying to pay. Restaurant is dirty and food not very good at all, plus prices have gone up.

Waitress never came back or offered refills. My onion rings were cold and definitely not fresh. Just so over giving my business to places that just do not care about their customers. I will be rating it on google, as well. This restaurant gets 1 star, if even.

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P
9:01 pm EDT

Steak 'n Shake drive thru

I meant to do this a month back but forgot until I passed this location today.
We LOVE the burgers at Steak n Shake
But, the last year or so this location has suffered
Tried drive thru a month back
Was told by guy on speaker that they were too busy and understaffed to assist us. WHAT?
You serve food!
Get a manager to fix this location
We drive off, laughing that we could not believe what he said .
Haven't been back since, too many choices to be told that at a drive thru.
Maybe put sign up saying drive thru closed tonight ?
Anything besides too busy and understaffed. Sad just sad!

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S
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake hospitalized from food

My name is Seth and I ate a patty melt on 8/27/2019in Hermitage Tn. About 4 hours later I started having the worst stomach pains I've ever experienced. And very bad diarrhea with blood. On 8/29/2019 I was hospitalized for this. Come to find out this caused my Colon to swell which was causing my abdominal pain. I need to speak with someone as soon as possible over this matter.

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J
11:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake Online order

Apparently this store closed but no notice on site nor online when I placed an order online backs on August 16. I made a phone call to customer service on Saturday August 16 2019 and another online complaint on August 23rd.
I have gotten ZERO response. I am more offended and angry about this than the original issue. However, since I got no food and was charged for it and I had to eat something that was not what I wanted, I should at least be contacted! Inconveniences to customers should Be taken seriously. I tried to go through the proper channels and will be having my bank work with me on this. My order was just under $16 but the inconvenience cost me much more than that. I see your company is suffering overall and maybe your lack of true customer service is the problem.
It would be appreciated if someone would contact me concerning the order
8/16/19
Confirmed for pick up at 12:44 pm via email
Confirmation # [protected]
Check # 909885

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E
8:39 pm EDT

Steak 'n Shake drive thru service

I pulled up to the drive-through window expecting to receive my order that I placed through the app . My order was ready but the pick up window refused to pass my order out the window even though the app states that you can receive mobile orders through the drive-through window . I eventually got out of my car to go in only to walk past a sign that says mobile orders can be received at drive-through window. I'm sure all of the workers at the Steak 'n Shake do you not have poor customer service but The drive-through service member that is working today has poor customer service. I feel I have been mistreated and my time has been wasted I would not recommend this Steak ‘n Shake.

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Z
7:01 pm EDT

Steak 'n Shake slow service and rude waitress

The waitress that my family of 3 had on August 11 at 6:15 pm. CST. Was horrible. First it almost 1 hour for the food to arrive after we ordered it. She said when we first ordered they were about 30 min behind in food delivery to table. After our meal I went to the register and I believe the manager was standing there on the phone. The waitress that took our order came to the register. I asked politley why it took an hour for our food. All she kept doing was trying to get me to pay and wanted me to leave. I asked if they were willing to do something on my bill for the lobg wait. Again the waitress ignored that and asked for my payment. I started to get mad and the manager reached for the register and the waitress pushed her out of the way and demaned my payment. I said to tje waitress that she was very rude and I would contact coporate about this. I go to Steak and Shake every visit my family goes to six flags, we have membership there and visit frequently. We have slow service there nefore, but this was horrendous .

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G
7:00 am EDT

Steak 'n Shake rude staff and no managers on the premises

I have been calling for three weeks now and being promised a district manager will call me back on a complaint I raised at the being in of Aug. It is now Aug. 28th and yet, still no call from anyone. I get an apology from the person taking the complaint and a promise of a call that never comes! The first time I voice my concern it was a woman that took the information. Then I called three days later to be told by a man that it can take upto 72 hours for a reply. I waited another week and called to an apologetic woman's voice telling me she is so sorry and this time someone will contact me. I am now calling BS as again not one person is addressing their rude handling from staff at this location on Capitol Dr. in St. Charles location. I am thinking maybe the local news might get answers to why Steak n Shake continues to ignore complaints from their customers?

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P
8:32 pm EDT

Steak 'n Shake servers

My husband and I stopped in the
Hamburg location in Lexington Kentucky. We were waiting for our order and a verbal fight broke out in the kitchen. The curse words were repeated over and over again along with screaming to the top of their lungs. Our waitress came out and apologized but our dining experience was ruined. I know this isn't up to par of what you expect from
Your employees. Just wanted to bring this to your attention.

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M
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake chili mac

As a child, Chili Mac was part of my birthday. Mom took me to S n S for several years to get som. Now it tastes terrible. That cannot be the same recipe. Now, I never order it. I wish you'd go back to the recipe from the 1960s. I've tried it several times. Always disappointed. Please go back. I like other items on the menu, but really want to order Chili Mac.

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B
7:37 am EDT

Steak 'n Shake sexual harassment

I'm a worker at one of the steak and shakes in Concord, NC. One of the other employees are always harassing me I just don't feel comfortable working with him. I'm quite sure there are a few other females that's been going thru the same situation. His name is Travis Williams. I would really appreciate it if someone look into this matter. Thanks so much.

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B
9:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Steak 'n Shake the product and service from the manager.

My wife and I stop for two burger, two fries and two milk shakes to go. When the order came in, there was one milk shake sort. No big deal. The order was made for one milk shake and I just neaded to order and pay for one more milk shake. I let the milk shake server new that I neaded another shake and he informed the manager. The manager walked to the counter, where I was at; Took my 5 dollar bill and gave me 2 dollars change; Turned around and walked away without saying a word. Not a word. The counter girl said she was sorry for the mix up, But I said it was no big deal. We got our order and left to eat our meal in my truck in the parking lot. Now it gets interestng, The fries had no salt and there was no ketchip in the bag; also, there was no napkins in the bag; The two burgers where cold and I mean cold. The burgers looked like they where just thrown together and they where cold, cold, cold. Both my wife and I liked the milk shakes. The shakes where very good. Sence the manager did not like to talk ealier, I saw no nead to confront him. We threw the burgers and fries away and enjoyed our shakes. All the 15 dollars was not lost, we had shakes. We where the only customers at the counter getting an order. Very disappointing.

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Y
10:52 pm EDT

Steak 'n Shake service took over an hour

We sat down at 9:42 and didn't get served until an hour later. Other tables sat down and received their food before we did. We had 3 kids who were starving who just came from the ER and wanted to eat at steak and shake. They are cranky and more upset than when we came in. Service was unapologetic and never came to try to offer anything for the wait or even drink refills. The waiters barely knew what they were doing and over looked us more than once. Was told they could come the kids meals but at this point they didn't even want to eat.

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