Steak 'n Shake Enterprises / fried chicken salad
We always eat at least 1x a week at the Hoffman Estates iL location
Serve & food is usually fair - good
We always go to the drive thru and order the same thing
I get the fried chicken salad, my husband gets the Prime Burger
On 5/23 we waited an exceptionally long time for someone to take our
order. When we ordered the Fried Chicken Salad it seemed she did not know
what we were talking about and kept saying just a minute, hold on, I'll be back, carrying'on
very unprofessionally. Possibly a new person, still, someone should be there to help a new person out.
At the window, we waited at least 10 minutes for the food
When the food came up, finally, the bag was thrust at us by a very rude man (manager?)
who said not a word
At home, the chicken was not edible. It was so crispy that there was no chicken inside, you
could not even bite in to it.
Something was wrong there that day and I think it needs to be looked into,
I would like to be credited or compensated for that awful meal, it is the least you
can do for a loyal customer.
1120 Rosedale Ln
Hoffman Estates IL
Updated by Lynn Minter, May 26, 2019
My husband & I eat at the Hoffman Estates IL location about once a week
We always go to the drive thru and order the same thing.
He gets the Prime Burger, and I get the Fried Chicken Salad
This past Thursday, 5/23 we ordered the usual at the drive thru
There must have been a new person training, maybe, because it took an
exceptionally long time for her to acknowledge us at the drive thru
When we ordered the chicken salad, she acted like she didn't know what we were
talking about. She kept saying just a minute, hold on, I'll be back, etc.
We waited, at the window, about 10-12 minutes until the food came out.
A very gruff man (manager?) finally opened the window and thrust the bag at us
without saying a word. He was very rude
Once home, and ready to eat, the chicken was cooked so much that there was really no chicken left inside
It was all very crispy overdone breading and awful.
Having eaten at this location for several years and usually receiving fair - good service
I thought I should bring this to your attention
Something was very wrong and I believe I am at least owed a credit on this lousy meal.
1120 Rosedale Ln
Hoffman Estates IL 60169
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