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Steak 'n Shake Enterprises / fried chicken salad

United States Review updated:

We always eat at least 1x a week at the Hoffman Estates iL location
Serve & food is usually fair - good
We always go to the drive thru and order the same thing
I get the fried chicken salad, my husband gets the Prime Burger
On 5/23 we waited an exceptionally long time for someone to take our
order. When we ordered the Fried Chicken Salad it seemed she did not know
what we were talking about and kept saying just a minute, hold on, I'll be back, carrying'on
very unprofessionally. Possibly a new person, still, someone should be there to help a new person out.
At the window, we waited at least 10 minutes for the food
When the food came up, finally, the bag was thrust at us by a very rude man (manager?)
who said not a word
At home, the chicken was not edible. It was so crispy that there was no chicken inside, you
could not even bite in to it.
Something was wrong there that day and I think it needs to be looked into,
I would like to be credited or compensated for that awful meal, it is the least you
can do for a loyal customer.
Lynn Minter
1120 Rosedale Ln
Hoffman Estates IL

  • Updated by Lynn Minter, May 26, 2019

    My husband & I eat at the Hoffman Estates IL location about once a week
    We always go to the drive thru and order the same thing.
    He gets the Prime Burger, and I get the Fried Chicken Salad
    This past Thursday, 5/23 we ordered the usual at the drive thru
    There must have been a new person training, maybe, because it took an
    exceptionally long time for her to acknowledge us at the drive thru
    When we ordered the chicken salad, she acted like she didn't know what we were
    talking about. She kept saying just a minute, hold on, I'll be back, etc.
    We waited, at the window, about 10-12 minutes until the food came out.
    A very gruff man (manager?) finally opened the window and thrust the bag at us
    without saying a word. He was very rude
    Once home, and ready to eat, the chicken was cooked so much that there was really no chicken left inside
    It was all very crispy overdone breading and awful.
    Having eaten at this location for several years and usually receiving fair - good service
    I thought I should bring this to your attention
    Something was very wrong and I believe I am at least owed a credit on this lousy meal.
    Lynn Minter
    1120 Rosedale Ln
    Hoffman Estates IL 60169

Ly
May 26, 2019
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Comments

  • Ba
      May 26, 2019

    If you are telling the truth and could not eat the food, return it to them for your refund. If you ate it you should pay. You are not a loyal customer. Just a beggar for free food.

    +1 Votes
  • Th
      May 26, 2019

    You are it so no...

    0 Votes

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