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Steak 'n Shake
Steak 'n Shake Customer Service Phone, Email, Contacts

Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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D
6:07 am EDT

Steak 'n Shake service

Using the drive thru this morning .
Placed my order half order biscuits and gravy mandy two breakfast burritos at 634am.
Paid and had to pull forward and waited ten minutes before I walked in.
To my surprise they had not even starting making it.
Took another ten minutes for him to make the food.
Very poor service should never take 20 pulse minutes to make food that should be prepared all ready.

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S
10:04 pm EDT
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Steak 'n Shake visit at 9:00 pm, may 21 2017.

My children, grandchildren, and I ordered through the drive through at your Horn Lake store. We ordered your brand new KitKat shakes. Were told they were unavailable. Visit went downhill from there. We pulled around to window to pick up our order. The 2 chocolate shakes were extremely gritty. They were undrinkable. The French fries were burned. One whole meal was missing from our order. We were asked if we had paid while we were waiting to receive the rest of our order. We had. When we received it everything was cold. This is the worst experience I have ever had at this or any other of your locations. May as well have thrown my $24.15 out the window, since we were not able to drink our shakes or eat our food.

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T
2:59 am EDT
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Steak 'n Shake drive through

I order thru the drive thru around 2am. I order a triple bacon burger, sliders and chicken fingers w/fries and a side of cheese. When I left I had a received a completely different order. Side of thousands with a single burger no bacon and a melt no sliders. Completely unacceptable I'm pretty sure I paid extra for my meals. The drive thru line was way to long to wait thru to corrrect the problem. I already waitee in line for an hour. It's 3 am went home and pissed by the whole situation. How do u give me the wrong order completely. Steak and Shake steelyard is the worst experience I had ever dealt with.

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Complainant29102
Complainant29102
Atlanta, US
May 21, 2017 3:54 am EDT
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I'm sorry. I'm a stupid, pimple faced little boy who likes to make fun of everyone every chance I have because my mother and father liked having sex with me. It really screwed me up because I liked it. And now I can't get a job or a girlfriend. Or maybe a boyfriend? I don't know. I'm still confused about that. Now I feel like if I judge other people and make them feel bad, I can feel better about myself.

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A
10:22 pm EDT
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Steak 'n Shake customer service

My friends and I always go to the frisco steak and shake location and I usually never write reviews but I felt like my past two experiences needs to be addressed. Laura was extremely rude. The first time we had her as a server, she had a # face on and said "what do you want?" when I told her my order I said I wanted a single cajun shooter with cheese and then she said "you want that with cheese" and I said "yes please".. She comes back and brought me a cheese single shooter so I said "I ordered cajun" and she argued and said "no you said cheese" angrily.. I just let it go because I thought she was having a really bad day since it seemed like she was working both drive thru and the floor. The second time we went there, she had the same exact attitude. She had a # face on the whole entire time, she even shussed is while taking our oder and got my order wrong again. The manager asked us if everything was alright so we told him that laura gave us the wrong order, the manager was nice enough to fix it for us. As our server, I felt that she should've apologized but she just came and said "here's your new receipt". I understand that being a server is exhausting but if you need your job and you earn money from it, you should be smiling. It's not hard to be nice. I would never want her to be our server again.

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M
12:33 am EDT

Steak 'n Shake item not ordered

I ordered a sandwich with a salad in place of fries because as a diabetic, I have to watch my carbs. The server proceeded to serve me whatt I ordered plus fries. When I pointed out that I told her no fries she proceeded to say that she didn't charge me for it. In the restaurant business, you really must pay close attention to what you serve your customers because they could have a health problem such as being allergic or having diabetes. Potatoes turn straight to sugar. You must watch what you serve people. I came in May 18th around 7pm. Receipt shows I paid around 8pm.

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L
12:08 am EDT

Steak 'n Shake service

The location in Festus, MO is always very slow; however, on this night out is particularly bad. We have been here for over an hour and a half, and we had been sitting here with empty drinks for over a half hour. We received our milkshakes after about a 45min wait - they are runny, not cold, and not even full, served in the disposable cups instead of the metal cups. We received our food and the fries are all old and cold. I understand they are short staffed and busy, but I feel the customers sitting down should be taken care of before allowing more to come in and take their orders when they already can not handle the crowd they already had.

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M
11:35 pm EDT

Steak 'n Shake world's worst experience

We arrived at steak n shake at 9:00 pm on a Thursday with 16 people. It took 20 before our drink order was taken. We were there for an hour before we got our food and then most of it was cold, wrong or burnt. My husband got up and got his own refill. The rest of the staff including the manager wouldn't even help our waitress carry out our food and then when the bills came half the bills printed.When they reprinted them they tried to give multiple bills to the same people.

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N
11:38 pm EDT
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Steak 'n Shake customer service

Immaturity of staff.
I placed an order for a #4 on 5/17 - after 5 pm, and was told by a young guy "oh we're out of #4's". . Then with laughter after I said- excuse me. A young lady then asks what would I like on it. At that point I said never mind, I don't trust you enough not to play in my food since you're not being professional now. This is uncalled for in a business and the younger staff should be trained better. This is the 2 location that I've had an issue with immature staff.

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T
7:06 pm EDT

Steak 'n Shake service.

I was at the steak and shake restaurant at 3810 west Washington st today 5-15 at around 4:00 pm. There was only myself and my party and one other table was full, nobody else was in the restaurant at this time. My party and I were seated then the server left and didn't return for 10 minutes to take our drink order, then it took almost 30 minutes to get our food because all I saw was people standing around talking instead of working. Before we received our food I went ahead and order milkshakes so they would already be added to my bill. After we ate it took 20 minutes to get our milkshakes because all the people who came in after us all got their stuff first while we were waiting at the front counter for our stuff. We kept being told they are working on your milkshake. I will not be returning to that restaurant. The service was horrible.

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J
9:58 am EDT

Steak 'n Shake broken tooth

My wife got us some takeout and came home and we began to eat. I bit into my steakburger and a tooth shattered. We. Took the remains of the burger back to the store and explained what happened. Then we got a phone number for customer service. I called and talked to a Morene. She more or less said tough ###. I don't have dental insurance because I am over 65.So I went to the dentist he removed the remains of the broken tooth and put in a temporary tooth. Got a bill from the dentist $710.00 so far. Just wanted to thank you for the the crappie customer service.

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A
9:23 pm EDT

Steak 'n Shake unprofessionalism

Unfortunately every Steak 'n Shake I visit has extremely long wait times and terrible service with unprofessional employees arguing in front of customers. From Orlando to Jacksonville, the customer experience is appalling. On May 12, 2017, I pulled into #411 (Phillips hwy Jacksonville, Fl) and ordered 2 milkshakes. It took about 10 mins to get to the window, then we waited another 20 minutes. A female employee apologize, as she was just getting to work. Meanwhile, several employees are standing around and arguing. We were then directed to pull forward and wait longer. After waiting 10 minutes, we received the wrong milkshakes.

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C
8:33 pm EDT
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Steak 'n Shake happy hour drink

May 12, 2017 3:00pm, weather cool temperature. I have two complaints (1) the order and (2) the quality. I ordered a Kit Kat Milkshake to go one of the new drink product, after a reasonable amount of time I received my shake. After leaving the store, what I got was not the order I ordered. What I received was a chocolate chip Milkshake not so bad but what is not acceptable was the quality. I suspect the milkshake was someone else order whom may have changed their mind so instead of throwing it out it sat for the next person (me). Unfortunately I do not have a receipt because I do not bother with receipts on cash sales.

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J
11:05 pm EDT
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Steak 'n Shake wait in drive thru

Not only did I wait for 20 mins, but when I got home the order was wrong. So I was pissed more. My burger was supposed to be fully dressed and it wasn't. The main reason I come is for the onions on the burger, I was very disappointed . The waiter even repeated the order when I said I wanted onions, she said yes like she got it. They need help, i wAs the 3rd car in line, how do u mess orders up, hate to be there on a rush hour day, everybody's order would be wrong.

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J
10:26 pm EDT

Steak 'n Shake wait in drive thru

The steak and shake in louisville, ky on Dixie highway is ridiculous. It's a fast food restaurant, u shouldn't be in line for 20 to 30 mins waiting on food and to place an order. It's ridiculous, especially if there's on 3 cars in the line and no ones inside the restaurant, but like 2 or 3 people. They need to get it together or hirre someone who knows what they r doing. It's been many of occasions like this.

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9:33 pm EDT
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Steak 'n Shake service and food

When we came in we ordered our food and then the server came back shortly after and said the fryer was broke and we couldn't have our fries. And asked for something to accommodate that the fryer was broke. Then someone else at our table went up and talked to the manager about getting discounted prices and the manager laughed and said I'm not going to acomadate us just because we couldn't have our fries. When we finally got our drinks the water tasted like it came from a garden hose. The manger kept pointing at as and talking to our server. There is 8 of us and we are all mangers for worlds of fun and work in foods so I don't know why they couldn't accommodate anything for not having fries.

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K
1:36 pm EDT

Steak 'n Shake customer service

On Tuesday May 09, 2017 My Family and I went to eat dinner at The Steak N Shake in Duluth Georgia and the service was horrible. Once we were seated and our waiter finally decided to come take our drink order we already know what we were going to eat. So we order both at the same time. After sitting there our drinks didn't come so my husband ask if they forgot about us. So another waiter not the one that originally took our order but us our drinks. Then another party of three came in maybe 20 minutes after us they received their drinks and food before we got our food. It was slow for the restaurant. We got there about 6:15 here it is 7:00 still have received no food not even a I'm sorry that you guys order is taken so long. It's like we wasn't even there. So we got up and left. We let the manager know what was going on but it seems like she didn't care because they were all to busy laugh and talking amongst each other. This is not the 1st time but it was our last time going there. I'm really upset because my kids love this place and they were asking where their food was. This is by far one place with BAD customer service.

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W
W
What a bunch of Horse((*&&^
Saint Charles, US
May 11, 2017 10:56 am EDT
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The customer service attitude went out the window long time ago. Nobody cares that you did not get your
food right away. Everyone is so self centered these days, and they could care less. Its called poor wages, no
training, poor parenting, and too much social media rotting everyone's brains. This is our future, so might as
well accept it or don't eat out. Personally, I think all fast food used to taste real good, but now the quality is all
gone. Gotta stay positive though, at least you got to spend more time with your family, and, tell the kids sorry,
but this is your future coming up.

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R
9:19 am EDT

Steak 'n Shake service

I went to the steak n shake location in Carmel that's by Wal-Mart. I got both of my sandwiches smashed flat as well as cold nuggets. I believe I got my sandwiches back like thisx because I had the cashier, a young blond, to make three trips for condiments. But did i really have to get smashed sandwiches. 05/06 @2:30 is when I can by tghe restaurant.

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H
11:37 pm EDT

Steak 'n Shake food/service

The woman on the speaker thru drive thru was more so less screaming at me when I pulled up(not very friendly) once I ordered, checked to make sure I had everything and I went home. My food was cold, ice cold. Gave me the wrong drink and on top of everything no condiments on my burger just cheese meat and bread(not what I ordered). Didn't get a receipt so I could properly complain. Needless to say I ate the cold food because I was starving but steak and shake in Greenville(congoree rd) should be ashamed of themselves for alllowing people to pay for such horrible service and food.

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R
9:06 pm EDT

Steak 'n Shake I am complaining about the customer service that I have experienced today.

Today I ordered four milkshakes through the drive through, however when I came to the window for picking up food they had my order completely wrong. My order was three regular size chocolate milkshakes with no whip cream or cherry and one nutella milkshake with whip cream and cherry. The employees game me only two chocolate milkshakes with whip cream and cherry and a nutella milkshake with nothing on it. Which was totally wrong and I repeated my order three times, but they didn't listen to me.

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J
7:00 am EDT
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Steak 'n Shake service

Absolutely the worst service I have ever received. Rude manager, long lines to get people seated, long lines to pay your bill, dirty tables not being cleaned off, food all over the floor, angry customers, extremely long wait for your order to arrive.
One table sat there dirty and not cleaned for the entire time we were there(at least an hour and a half).
I used to love going there but I will probably not go back after the way we were treated yesterday.

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